Product Designer (Orders team)

📍 Job Overview

Job Title: Product Designer (Orders team)

Company: Eldorado.gg

Location: Vilnius, Lithuania

Job Type: Full-time

Category: Product Design / GTM Operations

Date Posted: September 18, 2026

Experience Level: Mid-level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Shape the strategic direction of the post-purchase user experience, focusing on order delivery and dispute resolution for a global digital marketplace.

• Drive end-to-end product design, from initial buyer journey mapping to the final order confirmation and feedback loops.

• Collaborate closely with Product Owners, Tech Leads, customer support, and operations teams to translate user pain points into actionable design improvements.

• Implement and analyze A/B tests to continuously optimize conversion rates, buyer satisfaction, and platform safety within the order flow.

• Extend consistent messaging and user experience across web, email, and notification touchpoints to ensure a seamless post-purchase journey.

📝 Enhancement Note: While the core role is Product Design, the emphasis on the "Orders team," "post-purchase experience," "supply and operations teams," and "conversion, satisfaction, and safety across the order flow" indicates a strong GTM (Go-To-Market) and Revenue Operations linkage. The designer will be instrumental in optimizing the final stages of the customer journey that directly impact revenue and operational efficiency.

📈 Primary Responsibilities

• Own the complete design process for the order page, dispute resolution flows, and the broader post-purchase delivery experience, acting as a key design stakeholder.

• Map and simplify the buyer journey from initial purchase to order completion, ensuring clarity, trustworthiness, and constant visibility into order status.

• Partner with customer support, supply chain, and operations teams to identify and address recurring buyer pain points through innovative design solutions.

• Ensure consistent and clear messaging regarding order status and delivery across all communication channels, including email and in-app notifications.

• Redesign the seller feedback mechanism to incentivize buyers to leave reviews, thereby improving feedback quality and completion rates, which impacts platform trust and operational metrics.

• Design and iterate on the loyalty program experience to foster repeat purchases and enhance long-term buyer retention.

• Continuously identify and implement opportunities to improve conversion rates, customer satisfaction, and platform safety through structured experimentation and A/B testing.

• Plan, execute, and analyze A/B tests to validate design hypotheses and uncover data-driven insights for product enhancement.

• Foster strong collaboration with engineers, data analysts, and other cross-functional stakeholders to ensure efficient execution and iteration of design initiatives.

• Actively participate in design critiques, providing and receiving constructive feedback to elevate the overall quality and effectiveness of the design team's output.

📝 Enhancement Note: The responsibilities highlight a deep involvement in operational efficiency and revenue generation through UX optimization. The design of dispute flows, feedback mechanisms, and loyalty programs directly impacts operational costs and customer lifetime value.

🎓 Skills & Qualifications

Education: No specific degree is mandated, suggesting a focus on demonstrable skills and portfolio quality. However, a background in Design, Human-Computer Interaction (HCI), or a related field is often beneficial.

Experience: 2-5 years of proven experience in product design, with a strong emphasis on owning end-to-end design processes within fast-paced B2C or marketplace environments.

Required Skills:

• Proven ability to own and execute the end-to-end product design process, from discovery and strategy to final delivery and iteration.

• Strong UI and interaction design skills, with a demonstrated user-focused, data-informed approach.

• Experience designing digital products, ideally within B2C or e-commerce marketplace settings.

• Experience designing complex, multi-step user flows (e.g., order management, checkout, account management).

• A strong sense of ownership, with a proactive mindset to independently identify and pursue design opportunities.

• Proficiency in applying user-centered design principles and conducting independent user research.

• Clear, confident, and persuasive communication skills for presenting and articulating design decisions to diverse stakeholders.

• Proficiency in Figma and practical experience working with and contributing to design systems.

• Fluency in both English and Lithuanian languages. Preferred Skills:

• Hands-on experience with planning, running, and analyzing A/B tests to validate design decisions and drive optimization.

• Experience in designing for post-purchase experiences, order management, or dispute resolution flows.

• Familiarity with digital trading platforms or similar online marketplaces.

• Experience collaborating with customer support and operations teams to inform design improvements.

📝 Enhancement Note: The emphasis on A/B testing, data-informed design, and experience in marketplace/B2C environments are critical for roles impacting GTM and revenue. The requirement for fluency in both English and Lithuanian suggests a need for effective communication with local teams and a global user base.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design ownership, from problem definition to solution implementation and iteration.

• Demonstrations of UI and interaction design expertise, including wireframes, mockups, prototypes, and final UIs.

• Case studies detailing complex, multi-step flows, ideally related to e-commerce, marketplaces, or order management.

• Evidence of a user-centered design approach, including user research insights and how they informed design decisions.

• Examples of data-informed design, highlighting how metrics or A/B test results influenced design iterations and improvements. Process Documentation:

• Case studies should clearly outline the problem statement, design process, proposed solutions, and measurable outcomes.

• Documentation of how you collaborated with cross-functional teams (Product, Engineering, Operations, Support) to achieve design goals.

• Examples of how you identified and addressed user pain points or operational inefficiencies through design.

• Presentation of A/B testing strategies, results, and subsequent design optimizations, if applicable.

📝 Enhancement Note: For a role focused on optimizing the post-purchase experience, a portfolio must demonstrate not just aesthetic design skills but also a strategic understanding of user journeys, conversion optimization, and operational impact. Case studies should highlight process improvements and measurable results.

💵 Compensation & Benefits

Salary Range: €3500 – €6000 gross per month. This range is competitive for a mid-level Product Designer in Vilnius, Lithuania, considering the experience level and the company's growth stage in the digital marketplace sector.

Benefits:

• Growth & Development: Access to an internal library, latest tools and technologies, professional conferences, and mentorship programs. Opportunities for internal career advancement.

• Health & Wellbeing: Private health insurance (post-probation), additional sick days (no doctor's note required), and company-sponsored recreational activities like volleyball.

• Office Perks: Free parking, fully stocked kitchen, regular team breakfasts, and a dedicated gaming room. Pet-friendly office environment and frequent team activities.

• Time Off: Additional vacation days awarded annually, increasing with tenure, up to a maximum of 10 extra days.

• Equity: Potential inclusion in the company's stock options program for top-performing employees.

• Additional Perks: Monthly top-ups for the Eldorado.gg account (post-probation), gifts for significant life events, partner discounts, and referral bonuses.

• Work Model: Hybrid work model with an office-first approach (4 days in-office, 1 day remote).

Working Hours: The standard working hours are likely around 40 hours per week, typical for a full-time role. The hybrid model offers some flexibility on the remote day.

📝 Enhancement Note: The salary range is provided as gross per month, which is standard for Lithuania. The benefits package is comprehensive, with a strong emphasis on professional development, work-life balance, and employee engagement, which are attractive to operations-minded professionals focused on long-term career growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Marketplace / Digital Trading / Gaming Services. Eldorado.gg operates in the rapidly evolving digital goods and gaming sector, a high-transaction volume industry where efficiency and user experience are paramount.

Company Size: 200+ professionals. This indicates a mid-sized company that is likely past the startup phase and has established processes but still maintains agility and a collaborative environment.

Founded: 2018. A relatively young company, suggesting a dynamic, fast-paced culture focused on innovation and rapid growth.

Team Structure:

• The "Orders team" implies a specialized unit focused on a critical part of the customer lifecycle.

• The Product Designer will work closely with a Product Owner and Tech Lead, indicating a cross-functional, agile team structure.

• Collaboration with customer support, supply, and operations teams suggests a strong emphasis on end-to-end process ownership and interdepartmental synergy. Methodology:

• The company values "bold ideas," moving "fast," and pushing "boundaries," suggesting an innovative and action-oriented culture.

• Emphasis on "speed, security, and user experience" highlights core operational and product principles.

• The role involves "structured experimentation" and A/B testing, pointing towards a data-driven decision-making process.

Company Website: https://careers.eldorado.gg

📝 Enhancement Note: The company's focus on speed, security, and user experience in a high-volume digital marketplace directly aligns with the goals of Revenue Operations and GTM functions. The designer's role in optimizing these critical post-purchase touchpoints is key to operational success and revenue growth.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer, typically requiring 2-5 years of experience. It offers significant ownership and impact within a specific, critical area of the business (post-purchase experience), bridging design strategy with operational outcomes.

Reporting Structure: The designer will report into a design leadership structure (implied by the "design team" reference) but will work daily in a cross-functional pod alongside a Product Owner and Tech Lead. This structure is typical for agile product development, fostering direct collaboration and rapid iteration.

Operations Impact: The role has a direct impact on revenue through conversion optimization and customer retention via improved post-purchase experiences. It also influences operational efficiency by streamlining dispute resolution, improving feedback collection (which can inform product/service improvements), and enhancing the overall user journey, thereby reducing support load.

Growth Opportunities:

• Skill Specialization: Deepen expertise in marketplace design, post-purchase flows, and conversion rate optimization.

• Leadership Potential: Grow into a Senior Product Designer role, potentially leading design initiatives for other critical GTM or operational areas.

• Cross-functional Expertise: Develop a strong understanding of operations, customer support, and supply chain dynamics, which is valuable for product leadership roles.

• Mentorship: Benefit from mentorship programs and opportunities to mentor junior designers.

• Industry Exposure: Gain experience in the rapidly growing digital trading and gaming services sector.

📝 Enhancement Note: The growth path here is not just about design craft but also about understanding the business impact of design decisions on revenue and operations. This is highly attractive for operations professionals who often transition into product or GTM leadership roles.

🌐 Work Environment

Office Type: Hybrid work model with an "office-first mindset." This suggests that while there is a remote day, the primary collaboration and innovation are expected to happen in the physical office space.

Office Location(s): SIMBIOCITY Delta, Vilnius, Lithuania. This is a modern business hub, likely providing a conducive environment for collaborative work.

Workspace Context:

• The office offers amenities like free parking, a stocked kitchen, gaming facilities, and spaces for team activities, fostering a positive and engaging work atmosphere.

• An "office-first mindset" implies a culture of in-person collaboration, quick discussions, and team cohesion, which can accelerate problem-solving for complex operational and design challenges.

• The availability of tools and technology is implied by the company's focus on "latest tools and technologies."

Work Schedule: The role is full-time, with an expected 40-hour work week. The hybrid model (4 days in-office, 1 day remote) provides a degree of flexibility while ensuring consistent team presence and collaboration.

📝 Enhancement Note: The hybrid, office-first model is typical for companies that value in-person collaboration for complex problem-solving, which is often crucial in operations and GTM strategy development. The amenities suggest a company that invests in employee well-being and engagement.

📄 Application & Portfolio Review Process

Interview Process:

• HR Interview: Initial screening to assess cultural fit, motivation, and basic qualifications. Be prepared to discuss your interest in Eldorado.gg and the gaming marketplace sector.

• Test Task: A practical design exercise to evaluate your UI/UX skills, problem-solving approach, and ability to work with constraints. This might involve redesigning a specific flow or proposing solutions to a given challenge.

• Hiring Manager Interview: In-depth discussion about your experience, design philosophy, and how you approach complex problems. This is where your portfolio will be a key discussion point.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end design process, particularly those involving complex flows, B2C marketplaces, or post-purchase experiences.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your design decisions (and the reasoning behind them), and the measurable outcomes (e.g., conversion lift, satisfaction improvement, operational efficiency).

• Highlight Data & Operations Impact: Explicitly mention how data (user research, analytics, A/B tests) informed your decisions and how your designs aimed to improve key business metrics relevant to revenue and operations (e.g., conversion rates, dispute resolution time, retention).

• Showcase Figma & Design Systems: Be ready to demonstrate your proficiency in Figma and how you utilize or contribute to design systems.

• Prepare for Discussion: Be ready to answer detailed questions about your process, trade-offs you made, and how you'd approach new challenges.

Challenge Preparation:

• Understand the Domain: Research Eldorado.gg, its competitors, and the digital trading/gaming marketplace landscape. Understand the typical user journeys and pain points.

• Focus on Post-Purchase: Prepare to discuss improvements for order pages, delivery tracking, dispute resolution, and feedback mechanisms. Think about how to build trust and clarity in these critical stages.

• A/B Testing Mindset: Be ready to articulate how you would approach A/B testing for design changes, what metrics you would track, and how you would interpret results.

• Stakeholder Communication: Practice explaining complex design decisions concisely and persuasively, demonstrating how your solutions align with business goals and operational needs.

📝 Enhancement Note: The interview process emphasizes practical application and strategic thinking. A strong portfolio that highlights data-driven decision-making and an understanding of business impact will be crucial for success, especially given the role's connection to GTM and operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory proficiency for UI design, prototyping, and collaboration.

• Design Systems: Experience working with and contributing to design systems is essential for maintaining consistency and efficiency.

Analytics & Reporting:

• A/B Testing Tools: Hands-on experience with A/B testing platforms (e.g., Optimizely, VWO, Google Optimize) is a strong plus, indicating a data-driven approach to design validation and optimization.

• Analytics Platforms: Familiarity with web analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and measure the impact of design changes.

CRM & Automation:

• While not directly a CRM role, understanding how design impacts customer journeys within a CRM context is beneficial. Experience with platforms like Salesforce, HubSpot, or similar could be advantageous if they integrate with the user experience.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping or user testing tools might be useful.

📝 Enhancement Note: The emphasis on Figma and A/B testing tools highlights the company's commitment to efficient design processes and data-backed decision-making, which are core tenets of effective Revenue Operations and GTM strategies.

👥 Team Culture & Values

Operations Values:

• Bold Ideas & Speed: Encourages innovation and rapid execution, mirroring the agility required in fast-paced operations environments.

• Security & User Experience: Prioritizes trust and a seamless customer journey, aligning with operational goals of customer satisfaction and platform integrity.

• Data-Driven: Emphasizes structured experimentation and A/B testing, reflecting a commitment to measurable outcomes and continuous improvement, crucial for operations.

• Ownership: Fosters a sense of responsibility for end-to-end processes, encouraging proactive problem-solving and accountability.

• Collaboration: Values close partnerships with cross-functional teams (Product, Engineering, Support, Operations) to achieve holistic solutions.

Collaboration Style:

• Cross-functional Pods: Works in agile teams (Product Owner, Tech Lead, Designer) for focused development cycles.

• End-to-End Ownership: Encourages designers to collaborate with various departments (Customer Support, Supply, Operations) to gain a holistic understanding of user and business needs.

• Feedback Culture: Promotes open feedback exchange within the design team to collectively raise quality standards.

• Data-Informed Discussions: Design decisions are expected to be backed by data and user insights, leading to more objective and productive discussions.

📝 Enhancement Note: The company's culture strongly supports an operations-centric mindset, valuing data, efficiency, and cross-functional collaboration. This environment is ideal for professionals who want to see their design work directly impact business metrics and operational workflows.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Designing for a dual audience (buyers and sellers) in a marketplace context, ensuring both user satisfaction and business objectives (conversion, retention, safety) are met.

• Optimizing Complex Flows: Simplifying intricate post-purchase journeys, dispute resolution processes, and feedback mechanisms that are prone to user friction and operational overhead.

• Data Interpretation: Effectively translating A/B test results and user data into actionable design improvements, especially in a dynamic, high-volume environment.

• Rapid Iteration: Adapting to fast-paced market changes and business priorities within a growth-stage company, requiring quick design cycles and flexibility.

Learning & Development Opportunities:

• Specialized Skill Development: Deepen expertise in marketplace UX, conversion rate optimization (CRO), and post-purchase experience design.

• Industry Exposure: Gain in-depth knowledge of the digital trading and gaming services industry, a rapidly growing and dynamic sector.

• Cross-functional Acumen: Develop a strong understanding of operational processes, customer support workflows, and supply chain considerations, which are invaluable for product leadership.

• Mentorship & Leadership: Access to mentorship programs and potential opportunities to mentor junior designers as the team grows.

• Professional Conferences & Resources: Opportunities to attend industry events and utilize internal learning resources to stay abreast of design trends and best practices.

📝 Enhancement Note: The challenges presented are typical for roles that sit at the intersection of product, GTM, and operations, requiring a blend of user empathy, business acumen, and process optimization skills.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a more trustworthy and clear order tracking experience for buyers who have never used our platform before?" (Focus on user journey mapping, information hierarchy, and trust signals.)

• "Describe a time you designed a complex multi-step flow. What were the key challenges, and how did you ensure a smooth user experience and achieve business objectives?" (Highlight your process, problem-solving, and outcomes.)

• "Imagine we're seeing a high rate of disputes for a specific type of transaction. How would you use design thinking and A/B testing to diagnose and solve this issue?" (Demonstrate analytical skills, hypothesis generation, and testing methodology.) Company & Culture Questions:

• "What excites you about Eldorado.gg and the digital trading marketplace industry?" (Research the company's mission, values, and recent news.)

• "How do you see your role contributing to the 'speed, security, and user experience' values of Eldorado.gg?" (Connect your design approach to these core principles.)

• "Describe your experience working in a hybrid, office-first environment. How do you ensure effective collaboration on design tasks?" (Showcase your understanding of team dynamics and communication in this model.) Portfolio Presentation Strategy:

• Structure for Impact: For each case study, start with the business problem and user pain point, then detail your process (research, ideation, design, testing), and conclude with the measurable results and learnings.

• Quantify Your Impact: Whenever possible, use metrics (e.g., increased conversion by X%, reduced dispute rate by Y%, improved satisfaction scores) to demonstrate the business value of your designs. For operations-focused improvements, highlight efficiency gains or cost reductions.

• Showcase Collaboration: Briefly mention how you worked with Product Owners, Engineers, and Operations/Support teams to bring your designs to life.

• Be Ready for Deep Dives: Prepare to discuss specific design decisions, trade-offs made, and alternative solutions you considered.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skills but also a strategic understanding of business impact, operational efficiency, and data-driven decision-making, aligning with the GTM and Revenue Operations aspects of the role.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Eldorado.gg careers page.

• Customize Your Resume: Tailor your resume to highlight experience in product design, particularly within marketplace or B2C environments, and emphasize skills like UI/UX, A/B testing, and user research. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase your end-to-end design process, focusing on complex flows, data-informed decisions, and measurable business outcomes relevant to conversion and user satisfaction. Ensure your portfolio link is clearly visible.

• Prepare Your Narrative: Practice articulating your design process, decision-making rationale, and the impact of your work using specific examples, especially those related to optimizing user journeys and operational efficiency.

• Research Eldorado.gg: Understand their business model, target audience, and the competitive landscape of digital marketplaces. Familiarize yourself with their current product offerings and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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