Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: PracticeTek

Location: San Diego, California, United States

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-05-19

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in-office per week)

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) and product design for PracticeTek's Chiropractic, Wellness, and Oral Healthcare product suites.

• Drive innovation by integrating Artificial Intelligence (AI) solutions into flagship products, enhancing user workflows and overall user experience.

• Redesign core user interfaces and scale multiple product design systems to improve the efficiency of practitioners and the ease of patient management for appointments and communication.

• Collaborate closely with Product Managers, Engineers, and Customer Success teams to translate user insights into actionable design requirements and deliver measurable business outcomes.

• Champion user-centered design principles, accessibility, and usability across all product development initiatives.

📝 Enhancement Note: This role sits at the intersection of product design, AI integration, and healthcare technology. Candidates should highlight experience in translating complex user needs into intuitive digital solutions, particularly within a SaaS environment. The emphasis on AI integration suggests a need for forward-thinking designers who can explore and implement cutting-edge technologies effectively.

📈 Primary Responsibilities

• Partner with product management to define and own the UX strategy and roadmap for Chiropractic, Wellness, and Oral Healthcare capabilities, ensuring alignment with business objectives and customer needs.

• Design end-to-end user experiences and intricate workflows that directly support product strategy and roadmaps, focusing on seamless integration of AI-powered features.

• Actively utilize AI tools (e.g., Claude, Figma Make, ChatGPT) in daily design processes for creating components, UIs, new features, and developing innovative product design strategies.

• Collaborate with cross-functional teams, including Product, Engineering, and Customer Success, to thoroughly define requirements and develop elegant, user-friendly solutions.

• Conduct comprehensive user research, usability testing, and stakeholder interviews to gather critical insights that inform and validate design decisions and overall strategy.

• Create detailed wireframes, user flows, high-fidelity mockups, and interactive prototypes to effectively communicate design concepts and solutions to stakeholders.

• Propose and contribute to A/B testing initiatives, presenting designs with a clear understanding of their potential business and user impact, and analyzing results to inform future iterations.

• Ensure design consistency, robust usability, and adherence to accessibility standards across all PracticeTek products by actively maintaining and contributing to a shared design system.

• Co-own the creation and ongoing management of design system components to ensure scalability and coherence across the product portfolio.

• Analyze user behavior data and feedback to identify key pain points, continuously optimize UX experiences, and maintain a backlog of UX roadmap improvements.

• Advocate for accessibility, usability, and a strong user-centered design ethos throughout the organization, influencing product development practices.

• Define and track design-related Key Performance Indicators (KPIs) to objectively measure the success of design initiatives and inform strategic decisions for future product development.

• Assess and articulate business and user risks associated with UX initiatives, ensuring a balanced approach to innovation and user safety.

• Stay informed on market trends, competitor offerings, and emerging technologies, particularly within the healthcare market and the rapidly evolving landscape of AI technologies and trends.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic UX leadership, hands-on design execution, and a proactive approach to innovation, especially with AI. Candidates should be prepared to discuss their experience in managing design systems, conducting rigorous user research, and influencing product roadmaps within a fast-paced, SaaS environment. The focus on A/B testing and KPI definition highlights the need for data-driven design decision-making.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for senior-level product design roles. Equivalent practical experience will also be considered.

Experience: 6+ years of dedicated UX/product design experience within a Software-as-a-Service (SaaS) or software product environment, with a proven track record of designing for both web and mobile applications. Experience in the healthcare sector is considered a strong plus but not a mandatory requirement.

Required Skills:

• UX Strategy & Leadership: Ability to define and drive UX strategy, contribute to product roadmaps, and lead design initiatives from concept to execution.

• Product Design Expertise: Proven experience in designing end-to-end user experiences for complex software products, with a focus on intuitive and user-centered solutions.

• AI Integration: Demonstrated understanding and practical application of AI tools and concepts within design processes, including ideation, component creation, and UI development. Familiarity with tools like Claude, Figma Make, and ChatGPT is highly valued.

• User Research & Usability Testing: Proficiency in conducting various forms of user research (moderated/unmoderated) and usability testing to inform design decisions and validate solutions.

• Interaction Design: Strong command of interaction design principles, creating seamless and efficient user flows and task completion.

• Visual Design: Excellent visual design skills, capable of creating aesthetically pleasing, delightful, and brand-aligned user interfaces with a high level of UI polish.

• Prototyping Tools: Advanced proficiency in industry-standard design and prototyping tools such as Figma.

• Design Systems: Experience in creating, maintaining, and scaling design systems to ensure consistency and efficiency across multiple products.

• Cross-functional Collaboration: Proven ability to work effectively within cross-functional teams (Product, Engineering, Customer Success), fostering strong communication and alignment.

• Problem-Solving: Excellent analytical and problem-solving skills, with a keen attention to detail and a passion for overcoming design challenges.

• Communication Skills: Ability to articulate complex design concepts clearly and persuasively to product teams, leadership, and other stakeholders.

• Responsive Design: Solid understanding of responsive design principles for creating adaptable user experiences across various devices and screen sizes.

Preferred Skills:

• Experience designing for B2B and B2C applications.

• Background in graphic design with a strong foundation in design principles.

• Familiarity with Adobe Illustrator and Photoshop for asset creation or supplementary design tasks.

• Experience within the healthcare technology (HealthTech) industry.

• Understanding of accessibility standards (WCAG) and best practices.

• Experience defining and tracking design-related KPIs.

📝 Enhancement Note: The requirements highlight a need for a seasoned product designer with a strong portfolio showcasing impact across B2B and B2C SaaS products. The explicit mention of AI tools like Claude, Figma Make, and ChatGPT indicates that candidates should be prepared to discuss their practical experience and innovative approaches to integrating AI into their design workflow. Proficiency in Figma is paramount, and experience with design systems is crucial for scaling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio is mandatory, showcasing a minimum of 6 years of user-centered design solutions across both web and mobile applications.

• The portfolio must demonstrate experience in designing for SaaS or software product environments, including examples of B2B and B2C product design.

• Evidence of leading UX strategy and end-to-end design execution for significant product initiatives.

• Case studies that detail the problem definition, user research findings, design process, iterative improvements, and measurable outcomes.

Process Documentation:

• The portfolio should include examples of how the candidate has documented design processes, including user research methodologies, wireframing, prototyping, and usability testing reports.

• Demonstrations of contributions to or leadership in the creation and maintenance of design systems, showcasing component libraries, style guides, and usage guidelines.

• Case studies that highlight the application of AI tools in the design process, detailing how AI was leveraged to enhance ideation, efficiency, or innovation.

• Documentation of how the candidate has analyzed user behavior and feedback to drive continuous UX optimization and contributed to product roadmap planning.

📝 Enhancement Note: Candidates should prepare a portfolio that not only displays visual design work but also clearly articulates their strategic thinking, problem-solving methodologies, and ability to drive measurable impact. Emphasis should be placed on showcasing experience with AI integration, design systems, and data-informed design decisions. A clear narrative for each project, detailing the "why," "how," and "what" of their contributions, will be critical.

💵 Compensation & Benefits

Salary Range: Between $120,000 - $140,000 annually.

Benefits:

• Comprehensive health, dental, and vision coverage options.

• Wellness benefits designed to support lifestyle, behavioral health, and overall wellbeing.

• Flexible paid time off (PTO), sick time, and 10 company-paid holidays.

• 401(k) plan with a company match to support long-term financial planning.

• Eligibility for additional compensation such as bonuses or equity, as applicable.

Working Hours: Approximately 40 hours per week.

📝 Enhancement Note: The provided salary range aligns with senior-level product design roles in major US tech hubs like San Diego. The benefits package is comprehensive, typical for established SaaS companies, and emphasizes employee wellbeing and long-term financial security. The hybrid work model offers a balance between in-office collaboration and remote flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (HealthTech), specifically focusing on revolutionizing retail healthcare practices. PracticeTek offers a comprehensive suite of solutions including practice management, analytics, digital intake, marketing tools, EHRs, and payment systems.

Company Size: PracticeTek serves over 40,000 clinics worldwide and is a significant player in the North American retail healthcare tech market. While the exact employee count isn't specified, its operational scale suggests a mid-to-large-sized organization that still retains a startup-like agility.

Founded: The founding date is not specified, but the company has grown to become a large provider with multiple best-in-class platforms serving various healthcare sectors (Chiropractic, Wellbeing, Vision, Dental).

Team Structure:

• The Product Design team likely comprises several designers, potentially with specializations in UX, UI, and research, working within a product development structure.

• Designers report to design leadership, but this specific role will work closely with Product Managers, Engineers, and Customer Success teams, indicating a highly collaborative, matrixed reporting environment.

Methodology:

• Data Analysis & Insights: Design decisions are customer-centric and data-informed, utilizing user research, usability testing, and A/B testing to guide strategy and measure impact.

• Workflow Planning & Optimization: Focus on designing intuitive, efficient user experiences and workflows that simplify practice management and patient care.

• Automation & Efficiency: A key aspect of the role involves integrating AI and leveraging design systems to enhance efficiency and scalability across products.

Company Website: https://www.practicetek.com/

📝 Enhancement Note: PracticeTek emphasizes a culture of innovation, collaboration, and a "startup-like" operational agility despite its established market position. The company values are "Consistent Care," "Always Ahead," "Market-In Approach," "Effortless Experience," "Own It Openly," and "Do Right." This suggests an environment where proactive problem-solving, user empathy, and a commitment to continuous improvement are highly valued.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a position with significant responsibility, autonomy, and influence. It requires a deep understanding of UX principles, a strong portfolio, and the ability to lead design initiatives, mentor junior designers (potentially), and contribute strategically to product development.

Reporting Structure: The Senior Product Designer will report to a design lead or manager, but will work very closely with Product Managers and Engineering leads on specific product initiatives. This cross-functional collaboration is key to influencing product direction and execution.

Operations Impact: The role directly impacts the usability, efficiency, and adoption of PracticeTek's healthcare software products. By designing intuitive interfaces and integrating AI, the Senior Product Designer will enhance practitioner productivity, improve patient engagement, and contribute to the company's mission of revolutionizing healthcare practices. Success is measured by the measurable outcomes of design initiatives, user satisfaction, and the adoption of new features.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in AI integration within design, advance skills in scaling design systems, and gain experience in the healthcare technology sector.

• Leadership Development: Potential to mentor junior designers, lead design strategy for key product areas, and contribute to the evolution of the design team's processes and best practices.

• Career Progression: Pathways could lead to Lead Product Designer, Design Manager, or Product Management roles, leveraging a deep understanding of user needs and product strategy. The company's "endless opportunities to grow" suggests a commitment to internal career development.

📝 Enhancement Note: The Senior Product Designer role offers a significant opportunity for career growth within a dynamic HealthTech company. Candidates should highlight their leadership potential, strategic thinking, and ability to mentor, alongside their technical design skills. The emphasis on AI and healthcare technology also provides a niche for specialized development.

🌐 Work Environment

Office Type: The role is based in San Diego, California, with a hybrid work schedule requiring 2 days per week in the office (Tuesdays and Wednesdays are specified). This suggests a modern office environment designed to foster collaboration and innovation.

Office Location(s): San Diego, California, United States.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person collaboration on designated days, facilitating brainstorming sessions, design reviews, and team building.

• Operations Tools & Technology: Access to industry-standard design software (Figma, Adobe Suite) and AI tools (Claude, ChatGPT) is provided, supporting efficient and cutting-edge design work.

• Team Interaction: Opportunities for direct interaction with product managers, engineers, and customer success teams, fostering a holistic understanding of product development and user needs.

Work Schedule: A hybrid schedule of 2 days in the office and 3 days remote, with an approximate 40-hour work week, provides a structured yet flexible environment conducive to deep work and collaborative sprints.

📝 Enhancement Note: The hybrid model is designed to balance the benefits of in-person collaboration with the flexibility of remote work. Candidates should be comfortable with this arrangement and prepared to articulate how they can maximize productivity and collaboration in both settings. The office days are likely to be focused on team syncs, strategic discussions, and collaborative design sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruiting team to assess experience, skills, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, design philosophy, approach to problem-solving, and understanding of UX strategy, AI integration, and design systems.

• Design Challenge/Portfolio Presentation: A practical exercise or a detailed presentation of your portfolio. This is where you'll showcase your user-centered design process, articulate your design decisions, demonstrate your ability to integrate AI, and explain the impact of your work. Expect to discuss specific case studies.

• Cross-functional Team Interviews: Meetings with Product Managers, Engineers, and potentially Customer Success representatives to assess your collaboration skills, understanding of cross-functional dynamics, and ability to communicate design effectively within a team.

• Final Interview: Likely with a senior leader (e.g., Head of Product, VP of Engineering) to discuss overall fit, strategic thinking, and long-term career aspirations within PracticeTek.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your experience with SaaS, B2B/B2C, AI integration, and design systems.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your specific contributions, the challenges overcome, and the measurable outcomes or impact.

• Highlight AI: Explicitly showcase how you've used AI tools in your design process, the benefits derived, and any innovative applications.

• Showcase Design Systems: If applicable, include examples of your work with design systems, illustrating how you've maintained consistency and scalability.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., conversion rate improvements, task completion times, user satisfaction scores).

• Be Prepared for Questions: Anticipate questions about your design choices, how you handle feedback, your collaboration style, and your understanding of healthcare technology.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target users, and business goals.

• Focus on Process: Demonstrate your structured approach to problem-solving, not just the final visual output. Explain your reasoning at each step.

• Time Management: Practice working within time constraints, prioritizing key aspects of the challenge.

• Presentation Skills: Prepare to present your findings and solutions clearly and concisely, as you would in an interview.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, collaboration capabilities, and cultural fit. Candidates should prepare to articulate their value proposition clearly, especially regarding AI integration and their impact on business outcomes. A well-prepared portfolio presentation is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for design, prototyping, and collaboration. Expect advanced usage for complex interfaces, component creation, and design system management.

• AI Design Tools: Explicitly mentioned are Claude, Figma Make, and ChatGPT. Candidates should be ready to discuss their practical application in workflows, ideation, content generation, and prototyping.

• Adobe Illustrator & Photoshop: Likely used for asset creation, image editing, or specific graphic design tasks, though Figma is the primary design platform.

Analytics & Reporting:

• While not explicitly listed, expect to work with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) to gather user behavior data and inform design decisions.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) may be beneficial for understanding B2B customer workflows, though not a primary design tool.

• Understanding of automation principles within SaaS products will be valuable.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Experience with AI design tools is a key differentiator for this role. Candidates should be prepared to discuss how they integrate these tools into their workflow to enhance efficiency and innovation.

👥 Team Culture & Values

Operations Values:

• Consistent Care: Demonstrating reliability and high standards in design output and user support.

• Always Ahead: Proactively seeking innovative solutions, staying updated on design trends and AI advancements, and anticipating user needs.

• Market-In Approach: Designing solutions that are deeply informed by market needs, competitor analysis, and user feedback.

• Effortless Experience: Creating intuitive, seamless, and user-friendly interfaces that simplify complex healthcare processes.

• Own It Openly: Taking accountability for design decisions, sharing work transparently, and embracing feedback constructively.

• Do Right: Making ethical decisions, advocating for user needs, and ensuring accessibility and inclusivity in design.

Collaboration Style:

• Cross-functional Integration: A highly collaborative approach, working closely with Product, Engineering, and Customer Success to ensure alignment and shared understanding.

• Process Review & Feedback: An open culture for design reviews, constructive feedback, and iterative improvement based on team input.

• Knowledge Sharing: Encouraging the sharing of design best practices, learnings from user research, and insights from AI tool usage to elevate the entire team's capabilities.

📝 Enhancement Note: PracticeTek fosters a culture that values innovation, user empathy, and collective ownership. The Senior Product Designer is expected to be a proactive contributor who embodies these values, actively participating in team discussions and driving initiatives with a strong sense of accountability.

⚡ Challenges & Growth Opportunities

Challenges:

• Integrating AI Effectively: Navigating the rapid evolution of AI and finding practical, user-beneficial ways to integrate it into healthcare workflows without compromising usability or trust.

• Scaling Design Systems: Ensuring the design system remains robust, scalable, and adaptable as the product suite and user base grow.

• Balancing Stakeholder Needs: Effectively managing competing priorities and feedback from various stakeholders (Product, Engineering, Sales, Customer Success) while advocating for the user.

• Healthcare Domain Complexity: Understanding and designing for the specific needs and regulatory landscape of the healthcare industry, even if prior experience is not required.

Learning & Development Opportunities:

• AI Specialization: Deepen expertise in leveraging AI for design, potentially becoming a go-to person for AI-driven design solutions within the company.

• Healthcare Tech Expertise: Gain significant knowledge and experience in the HealthTech sector, a rapidly growing and impactful industry.

• Design Leadership: Opportunities to mentor junior designers, lead design strategy for key product areas, and contribute to the growth and maturity of the design function.

• Industry Engagement: Potential to attend industry conferences, workshops, or pursue certifications related to UX, AI, or healthcare technology.

📝 Enhancement Note: This role presents exciting challenges in a cutting-edge field, offering substantial opportunities for professional growth and skill development. Candidates who are adaptable, eager to learn, and passionate about innovation will thrive here.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product you designed from concept to launch. What was your strategic approach, and how did you integrate user feedback and data?"

• "How do you approach designing with AI tools? Can you walk us through a specific example of how you used AI (like Claude or ChatGPT) to enhance your design process or outcome?"

• "How do you balance user needs with business objectives and technical constraints when designing a new feature or product?"

• "Tell me about a time you had to advocate for a design decision that was met with resistance. How did you present your case and what was the outcome?"

Company & Culture Questions:

• "What interests you about PracticeTek and our mission to revolutionize healthcare practices?"

• "How do you see the values of 'Consistent Care,' 'Always Ahead,' and 'Effortless Experience' influencing your design work here?"

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project and its goals. Then, dive into your specific contributions, detailing the problem, research, ideation, design iterations, and solutions. Conclude with the results and impact.

• AI Integration Focus: Clearly call out where and how AI tools were used, the benefits they provided (e.g., faster ideation, new creative directions), and any lessons learned.

• Metrics & Impact: Quantify the success of your designs with relevant KPIs and user feedback. Explain how your work directly contributed to business goals.

• Interactive Elements: Be prepared to navigate your prototypes or interactive mockups smoothly.

• Conciseness: Aim for clear, concise explanations, leaving ample time for Q&A. Practice your narrative to fit within the allotted time.

📝 Enhancement Note: Candidates should prepare to articulate their design process thoroughly, emphasizing their strategic thinking, problem-solving abilities, and ability to deliver measurable results. Specific examples of AI integration and design system work will be critical.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided application link on Workable.

• Portfolio Customization: Tailor your resume and cover letter to highlight your 6+ years of SaaS product design experience, your proficiency with Figma and AI tools, and any relevant healthcare technology experience. Ensure your portfolio prominently features case studies demonstrating your user-centered design process, AI integration, and impact on business outcomes.

• Resume Optimization: Clearly articulate your achievements using action verbs and quantifiable results. Ensure keywords like "UX Strategy," "Product Design," "AI Integration," "Design Systems," and "Figma" are present.

• Interview Preparation: Practice articulating your design process, your approach to AI integration, and your experience with design systems. Prepare to walk through your portfolio case studies, focusing on the problem, your solution, and the impact.

• Company Research: Familiarize yourself with PracticeTek's mission, values, and product offerings. Understand their target markets (Chiropractic, Wellness, Oral Healthcare) and how your design skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.