Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Humana

Location: Remote US

Job Type: FULL_TIME

Category: Product Design / UX Design

Date Posted: 2026-05-05

Experience Level: 7+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design of intuitive and accessible mobile-first user experiences for Medicare Advantage shoppers, simplifying complex healthcare navigation.

• Drive the creation of user-centered interfaces by translating insights from research and data analytics into actionable design decisions.

• Develop and refine low and high-fidelity prototypes in Figma, leveraging design systems, industry best practices, and micro-interactions to enhance usability.

• Collaborate cross-functionally with engineering, design research, and content design teams to ensure a cohesive and human-centered digital ecosystem for healthcare consumers.

• Contribute to the strategic evolution of Humana's design system, focusing on scalable, mobile-first components that maintain consistency and quality across all digital touchpoints.

📝 Enhancement Note: The role of Senior Product Designer at Humana is positioned within a digital organization focused on transforming how Medicare Advantage is sold. This implies a strong emphasis on user experience (UX) design, particularly for mobile platforms, aimed at demystifying complex healthcare choices for users. The requirement to balance creativity with regulatory compliance (e.g., HIPAA) is a critical aspect for operations professionals to understand, influencing design decisions and implementation strategies.

📈 Primary Responsibilities

• Design best-in-class mobile-first experiences that simplify how Medicare Advantage shoppers navigate their options, focusing on clarity and ease of use.

• Translate user insights derived from research and data analytics into intuitive, accessible designs that align with both user needs and business objectives.

• Create detailed low and high-fidelity prototypes using Figma, effectively utilizing design systems, industry-standard patterns, and sophisticated micro-interactions to elevate usability.

• Foster strong collaborative relationships with Engineers, Design Researchers, and Content Designers to ensure seamless, integrated, and user-centered experiences across all digital platforms.

• Make well-informed design decisions by rigorously applying insights from user research, usability testing, and quantitative data analytics.

• Uphold and enforce mobile design standards, established patterns, and core principles to ensure consistency, quality, and brand integrity across the entire digital product ecosystem.

• Strategically balance optimal user experience (UX) with technical feasibility and stringent regulatory requirements, demonstrating adaptability and problem-solving skills.

• Lead the conceptualization and development of early-stage ideas, wireframes, and prototypes to effectively communicate and guide the product development lifecycle.

• Actively contribute to and drive the evolution of the company's design system, developing scalable, mobile-first components that enhance efficiency and maintain design integrity.

📝 Enhancement Note: The primary responsibilities highlight a hands-on design role with significant strategic input. The emphasis on "mobile-first," "design systems," and "regulatory requirements" indicates a need for designers who can operate within established frameworks while pushing innovation. For operations professionals, this translates to a need for designers who understand process efficiency, scalability, and compliance, crucial for successful product launches and ongoing maintenance in a regulated industry.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 7+ years of progressive experience in product design or UX design, with a proven track record of delivering successful digital products.

Required Skills:

• Demonstrated expertise in product and UX design, evidenced by a robust mobile-first portfolio showcasing impactful projects and design solutions.

• Advanced proficiency in Figma, including extensive experience with component libraries, advanced prototyping capabilities, and collaborative design workflows.

• Proven experience working effectively within agile development teams, collaborating closely with developers, design researchers, and content designers.

• Ability to leverage user research findings and data analytics to inform, validate, and iterate on design decisions, ensuring data-driven outcomes.

• Exceptional communication and presentation skills, essential for articulating complex design decisions, advocating for user needs, and building consensus among stakeholders.

Preferred Skills:

• Prior experience in the healthcare industry or other highly regulated sectors, demonstrating an understanding of unique design challenges and compliance needs.

• Hands-on experience with usability testing tools (e.g., UserTesting.com, Maze) and familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) for performance monitoring.

• Experience in creating digital illustrations that enhance user experience and brand identity within digital products.

• Proficiency in service blueprinting and journey mapping to visualize and optimize end-to-end user experiences.

• Demonstrated contributions to established design systems or pattern libraries, showcasing a commitment to design consistency and scalability.

📝 Enhancement Note: The experience requirement of 7+ years, coupled with the "Senior" title, indicates a need for a candidate who can not only execute design tasks but also mentor junior designers and influence strategic direction. The emphasis on Figma, mobile-first design, and collaboration within agile teams points to a need for efficient workflow management and strong interpersonal skills, which are vital for operations alignment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly showcases a minimum of 7 years of product/UX design experience, with a strong emphasis on mobile-first projects and quantifiable results.

• Detailed case studies demonstrating the full design process, from initial problem definition and user research through to final high-fidelity designs, prototyping, and implementation.

• Examples of how you've leveraged design systems, component libraries, and best-in-class patterns to create scalable and consistent user experiences.

• Evidence of collaboration with engineering, content, and research teams, illustrating your ability to work effectively in cross-functional environments.

Process Documentation:

• Showcase your approach to user research, including methodologies used, participant recruitment, and how insights were synthesized to inform design.

• Illustrate your wireframing and prototyping process, detailing the tools used (primarily Figma) and how prototypes were iterated upon based on feedback.

• Present examples of how you've applied accessibility standards and inclusive design principles throughout the design lifecycle.

• Detail your experience working within agile sprints, including how you managed design tasks, collaborated with developers, and contributed to sprint planning.

📝 Enhancement Note: For a senior-level product design role, the portfolio is paramount. It serves as a tangible representation of the candidate's ability to execute complex design projects, manage processes, and deliver impactful results. Operations professionals would look for evidence of structured thinking, clear communication of process, and demonstrable impact, which are key indicators of a candidate's ability to integrate into and contribute to efficient operational workflows.

💵 Compensation & Benefits

Salary Range: $86,300 - $118,700 per year.

Explanation of Range: This range represents a good-faith estimate of the starting base pay for a full-time (40 hours per week) Senior Product Designer at Humana, considering factors such as geographic location and the estimated experience level. Individual compensation will be determined based on demonstrated job-related skills, knowledge, experience, education, and certifications.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision benefits are effective from day one, promoting employee well-being.

• Time Off & Holidays: Paid time off, company holidays, volunteer time, and jury duty pay are provided to support work-life balance.

• Financial Security: A 401(k) retirement savings plan with an employer match offers support for long-term financial planning.

• Professional Development: Tuition assistance and scholarships for eligible dependents encourage continuous learning and career growth.

• Family Support: Parental and caregiver leave policies are in place to support employees during significant life events.

• Additional Perks: Includes recognition pay, employee charity matching, and access to Network Resource Groups (NRGs).

• Disability & Life Insurance: Short-term disability, long-term disability, and life insurance provide essential protection.

Working Hours: The standard workweek is 40 hours. While the role is remote, occasional travel to Humana's offices for training or meetings may be required.

📝 Enhancement Note: The provided salary range is a crucial piece of information for operations professionals to assess the role's compensation potential. The extensive list of benefits indicates a company culture that values employee well-being and provides comprehensive support, which can be a significant factor in operational stability and employee retention. The mention of an incentive bonus plan suggests an additional performance-based compensation component.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (specifically Medicare Advantage sales and services). Humana is a leading U.S. healthcare company focused on improving health outcomes and making healthcare simpler for millions.

Company Size: Humana is a large enterprise, indicated by its presence on the NYSE and its broad range of healthcare services (Humana insurance and CenterWell healthcare services). This scale suggests a structured environment with established processes, but also opportunities for impact within specialized digital teams.

Founded: Humana was founded in 1961, giving it a long history and deep experience in the healthcare sector. This longevity implies stability and a well-established operational framework.

Team Structure:

• The Senior Product Designer will join a growing digital organization focused on transforming Medicare Advantage sales through next-gen technology and mobile-first experiences. This team likely operates with a lean, agile structure to drive innovation rapidly.

• Reporting structure will likely involve a Design Lead or Director, with close collaboration with Product Management and Engineering leads. The role is senior, suggesting potential for informal or formal mentorship of junior designers.

Methodology:

• Data-Driven Design: Decisions are explicitly stated to be evidence-based, utilizing insights from research and data analytics. This points to a strong emphasis on metrics and user feedback loops.

• Agile Development: The team operates in an agile setting, which implies iterative development cycles, frequent feedback, and close collaboration between design and development.

• Mobile-First & Design Systems: A strategic focus on mobile-first design principles and the contribution to/utilization of a design system indicates a commitment to scalable, consistent, and efficient product development.

Company Website: https://www.humana.com/

📝 Enhancement Note: Understanding Humana's position as a major healthcare provider in Medicare Advantage is key. This context means designs must be user-friendly for a potentially diverse demographic, while also adhering to strict regulations. The "growing digital organization" within Humana suggests a dynamic environment focused on innovation, likely adopting modern development and design practices.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, signifying a level of expertise beyond entry-level or mid-level positions. It implies a strong command of design principles, advanced technical skills (especially in Figma), and the ability to lead design initiatives with minimal supervision. The role is expected to contribute to strategic design decisions and potentially mentor junior team members.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Director within the digital product team. They will work closely with Product Managers, Engineering Leads, and Design Researchers, forming key cross-functional partnerships essential for successful product development and operational alignment.

Operations Impact: The Senior Product Designer's work directly impacts the user experience of Medicare Advantage shoppers, aiming to simplify complex decisions. This has a significant operational impact by:

• Improving customer acquisition and retention through intuitive interfaces.

• Reducing support costs by creating self-service tools that are easy to use.

• Ensuring compliance with healthcare regulations, mitigating legal and financial risks.

Growth Opportunities:

• Specialization: Potential to deepen expertise in healthcare UX, mobile-first design, or design systems leadership within Humana's digital division.

• Leadership: Opportunities to mentor junior designers, lead design sprints, and potentially transition into a Design Lead or Managerial role.

• Skill Development: Continuous learning through working on complex problems, exposure to new technologies, and potential access to training for advanced design and analytics tools.

• Cross-Functional Mobility: Experience gained can lead to roles in Product Management, UX Research, or specialized areas within Humana's broader digital strategy.

📝 Enhancement Note: The "Senior" title is critical. It implies not just execution but also strategic thinking, mentorship, and the ability to influence product direction. For operations, this means the candidate should be capable of driving process improvements and cross-functional alignment, contributing to the overall efficiency of the GTM and product development lifecycle.

🌐 Work Environment

Office Type: This position is fully remote within the United States. Employees are expected to have a dedicated, distraction-free workspace. While remote, occasional travel to Humana offices for training or meetings may be required, indicating a hybrid-friendly approach for essential in-person interactions.

Office Location(s): Remote within the United States. Specific physical office locations are not the primary work environment, but employees may be asked to travel to Humana offices as needed.

Workspace Context:

• Collaboration: Remote work necessitates strong digital collaboration tools and practices. Expect frequent use of video conferencing, instant messaging, and collaborative design platforms like Figma.

• Technology: Access to necessary design software (Figma) and communication tools is expected. Humana will provide appropriate telephone equipment. Employees must have reliable internet service (minimum 25 Mbps download/10 Mbps upload).

• Team Interaction: While remote, there will be structured opportunities for team interaction through stand-ups, design reviews, and cross-functional meetings, aimed at maintaining a cohesive team dynamic.

Work Schedule: The role is based on a 40-hour workweek. While remote, adherence to a scheduled work week is expected, with flexibility potentially available depending on team needs and project deadlines, within the framework of agile operations.

📝 Enhancement Note: The fully remote nature of the role presents both opportunities and challenges for operational efficiency. It requires robust digital infrastructure, clear communication protocols, and a high degree of self-discipline from team members. For operations, this means ensuring seamless remote collaboration tools, clear expectation setting, and effective virtual team management are in place.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and a potential introductory call with a recruiter to assess basic qualifications and cultural fit.

• HireVue Assessment: Candidates may be required to complete a HireVue assessment, which involves answering pre-recorded interview questions via video. This allows for an initial evaluation of communication skills and relevant experience.

• Portfolio Review & Design Challenge: A key stage will involve presenting your portfolio, walking through case studies, and potentially completing a design challenge. This assesses your design thinking, problem-solving abilities, and technical proficiency.

• Team & Stakeholder Interviews: Interviews with the hiring manager, potential peers (other designers, engineers, product managers), and possibly senior leadership to evaluate collaboration skills, strategic thinking, and alignment with team dynamics.

• Final Evaluation: A comprehensive review of all feedback to determine the best candidate.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest, most relevant projects, especially those with a mobile-first approach and experience in regulated industries.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the challenges you overcame, and the impact of your design. Use data and metrics to quantify success.

• Highlight Collaboration: Showcase how you worked with cross-functional teams (engineers, researchers, PMs) and how you incorporated their feedback.

• Demonstrate Figma Mastery: Be prepared to discuss your Figma workflows, component libraries, and prototyping techniques in detail.

• Address Regulatory Context: If applicable, explain how you navigated constraints like HIPAA, accessibility, or other industry-specific regulations in your designs.

Challenge Preparation:

• Understand the Scope: If a design challenge is given, ensure you fully understand the problem statement, target users, and any constraints.

• Think Aloud: During a live challenge, articulate your thought process, assumptions, and design decisions clearly.

• Focus on Process: Demonstrate a structured approach to problem-solving, even if you don't reach a final polished solution within the allotted time.

• Prioritize Mobile-First: Apply mobile-first principles to any design challenge presented.

📝 Enhancement Note: The inclusion of HireVue suggests an emphasis on efficient initial screening. The portfolio review is critical, and candidates should prepare to deeply discuss their process, collaboration, and impact, particularly in complex or regulated environments. This mirrors the operational need for clear communication and structured problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required advanced skill. This will be the primary tool for wireframing, prototyping, UI design, and design system management. Proficiency in its advanced features (component libraries, auto layout, prototyping, collaboration) is essential.

• Design Systems: Experience with creating, contributing to, or leveraging established design systems is required. This ensures consistency and efficiency in product development.

• Prototyping Tools: Figma's prototyping capabilities are key, but familiarity with other tools for specific fidelity levels or functionalities might be beneficial.

Analytics & Reporting:

• User Research Tools: Familiarity with tools for conducting user interviews, usability testing (e.g., UserTesting.com, Maze), and synthesizing qualitative data.

• Data Analytics Platforms: Experience using or interpreting data from platforms like Google Analytics, Adobe Analytics, or similar tools to inform design decisions and measure impact.

CRM & Automation:

• While not explicitly mentioned for this design role, an understanding of how design integrates with CRM systems (like Salesforce) and marketing automation platforms could be beneficial, especially in understanding the broader customer journey and sales operations.

• Collaboration Tools: Proficiency in Slack, Microsoft Teams, Jira, Confluence, and similar platforms for agile workflow management and communication.

📝 Enhancement Note: The explicit mention of Figma and design systems highlights the technological core of the role. For operations professionals, understanding this stack is crucial for assessing integration points with development workflows, QA processes, and the overall product lifecycle management.

👥 Team Culture & Values

Operations Values:

• Caring Community: Humana's core mission revolves around caring for its members. This translates to a value placed on empathy, user-centricity, and a genuine desire to improve people's lives through healthcare solutions.

• Simplicity & Human-Centricity: The goal is to make complex decisions simple and human. This emphasizes clarity in design, ease of use, and an understanding of human behavior and needs.

• Innovation & Transformation: The digital organization is "pushing boundaries" and using "next-gen technology." This suggests a culture that embraces change, experimentation, and forward-thinking solutions.

• Collaboration & Partnership: The emphasis on partnering with product and engineering highlights a value placed on teamwork, open communication, and shared ownership of outcomes.

• Compliance & Integrity: Operating in a regulated environment means integrity and adherence to standards are paramount. Designs must be responsible, ethical, and compliant.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work seamlessly with Engineers, Researchers, and Content Designers, acting as integral members of agile teams rather than siloed contributors.

• Evidence-Based Decision Making: Collaboration is guided by data and research, fostering a culture where design decisions are defensible and validated.

• Iterative & Feedback-Driven: The agile environment encourages continuous feedback and iterative improvements, suggesting a collaborative process that is open to constructive criticism and adaptation.

📝 Enhancement Note: Humana's emphasis on "caring" and "simplifying" healthcare is foundational. For a Senior Product Designer, this means not just creating aesthetically pleasing interfaces but ensuring they are truly helpful, accessible, and trustworthy for individuals navigating significant life decisions around health insurance. This aligns with operational goals of customer satisfaction and trust.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Ideal UX with Regulations: A primary challenge will be designing user-friendly, modern experiences while strictly adhering to healthcare regulations (e.g., HIPAA, CMS guidelines) and technical constraints.

• Simplifying Complexity: Making intricate healthcare insurance options digestible and actionable for a diverse user base requires deep empathy and strategic design thinking.

• Driving Adoption of New Technologies: Within a large, established company, championing and integrating next-gen technologies and mobile-first approaches requires strong advocacy and clear demonstration of value.

• Remote Collaboration at Scale: Maintaining cohesive team dynamics, efficient workflows, and strong creative output across a fully remote team requires proactive communication and robust collaboration strategies.

Learning & Development Opportunities:

• Deep Healthcare Domain Expertise: Gain in-depth knowledge of the healthcare industry, specifically Medicare Advantage, providing a unique specialization.

• Advanced Mobile Design & UX: Hone skills in cutting-edge mobile-first UX patterns, interaction design, and accessibility standards.

• Design System Leadership: Contribute significantly to the evolution and application of a large-scale design system, potentially leading component development.

• Cross-Functional Acumen: Develop stronger partnerships and understanding of engineering, product management, and research operations.

• Mentorship & Influence: Opportunities to mentor junior designers and influence product strategy within Humana's digital transformation efforts.

📝 Enhancement Note: The challenges highlight the specialized nature of designing for healthcare. Operations professionals can support this role by ensuring clear communication channels, providing access to necessary regulatory information, and fostering an environment where experimentation is encouraged within defined boundaries.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance an ideal user experience with strict regulatory or technical constraints. How did you approach it, and what was the outcome?" (Focus on your process for negotiation and compromise.)

• "Walk us through a mobile-first product you designed. What were the key challenges, your design decisions, and the impact on users and business goals?" (Prepare a case study highlighting mobile-specific solutions.)

Company & Culture Questions:

• "What interests you about Humana and our mission to simplify healthcare?" (Research Humana's values, recent initiatives, and competitors.)

• "How do you approach collaborating with engineers, product managers, and content designers in an agile environment?" (Provide examples of successful cross-functional partnerships.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the user(s), your process (research, ideation, design, testing), key decisions, and the measurable impact.

• Highlight Figma Proficiency: Be prepared to screen-share and walk through specific Figma files, demonstrating your advanced skills with components, prototyping, and collaboration features.

• Focus on Mobile-First Thinking: Emphasize how your design decisions were specifically tailored for mobile constraints and user behavior.

• Quantify Impact: Use metrics (e.g., conversion rates, task completion times, user satisfaction scores, reduction in support tickets) to demonstrate the value of your design work.

• Practice Your Pitch: Rehearse your presentation to ensure clarity, conciseness, and confidence within the allotted time.

📝 Enhancement Note: Preparing for questions that blend design strategy, operational knowledge (agile, cross-functional collaboration), and domain-specific understanding (healthcare regulations) will be key. The ability to articulate process and demonstrate impact through a well-structured portfolio presentation is paramount for success in this role.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through Humana's Workday career portal using the provided link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your 7+ years of experience in product/UX design, with a strong emphasis on mobile-first projects and any experience in regulated industries.

• Quantify Achievements: For each project in your portfolio or on your resume, clearly articulate the problem, your specific contributions, the design process, and the measurable impact using relevant metrics.

• Prepare for HireVue: Familiarize yourself with video interviewing technology and practice answering common UX design questions concisely and effectively.

• Research Humana: Understand Humana's mission, its role in Medicare Advantage, and its digital transformation initiatives to articulate your interest and alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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