Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Botpress Technologies Inc.

Location: Montreal, Quebec, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-08-21

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive the end-to-end visual and interaction design for key product areas within Botpress's AI agent platform for customer support.

• Elevate the platform's aesthetic and user experience by establishing and maintaining high standards for visual quality, including typography, layout, color, motion, and micro-interactions.

• Contribute to the development and governance of Botpress's design system, ensuring visual consistency and scalability across all product interfaces.

• Conceptualize and design innovative, AI-native interactions that simplify complex functionalities for users.

• Foster a collaborative environment with engineering teams to ensure pixel-perfect implementation of designs, maintaining attention to detail throughout the development lifecycle.

📝 Enhancement Note: This role is specifically seeking a Senior Product Designer with a strong emphasis on "visual craft" and "interaction detail," as stated in the original description. The focus is less on generative research and more on the tangible execution and polish of the user interface for complex, AI-native products. This suggests a need for a designer who can not only conceptualize but also meticulously bring designs to life, ensuring a seamless and effortless user experience.

📈 Primary Responsibilities

• Take ownership of the visual and interaction design for significant product modules, guiding them from initial concept through to final shipped detail.

• Define and uphold the benchmark for visual quality across the entire product, focusing on typography, layout, color palettes, animation, and nuanced micro-interactions.

• Actively participate in the creation and evolution of the Botpress design system, ensuring its integrity and consistent application throughout the product.

• Generate novel design concepts for AI-native interactions, pushing the boundaries of current design patterns.

• Craft intuitive user interfaces and streamlined flows that make sophisticated functionalities accessible and easy to use.

• Develop detailed wireframes, high-fidelity mockups, and interactive prototypes to effectively communicate design intentions and solutions.

• Collaborate closely with engineering teams, providing precise specifications and guidance to ensure accurate, pixel-level implementation of designs.

• Employ an iterative design process, quickly refining designs based on feedback from internal stakeholders, usage data, and practical constraints.

• Engage in user feedback sessions and usability testing to gather insights that will inform and improve design decisions.

• Produce clear and comprehensive design documentation to facilitate seamless collaboration and efficient handoffs.

📝 Enhancement Note: The responsibilities emphasize end-to-end ownership and a focus on "shipped detail," indicating a need for a designer who can manage projects from ideation through to final implementation. The inclusion of "AI-native interactions" and "complex functionality" points to a role that requires innovative problem-solving within a technically advanced domain.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in Design, HCI, or a related field is often beneficial for understanding core design principles.

Experience: 4-6 years of dedicated experience in product design or visual design, with a proven track record of shipping software.

Required Skills:

• Exceptional visual craft and aesthetic sensibility; this is the primary focus of the role.

• A robust portfolio showcasing high-quality visual and interaction design work in shipped software applications.

• Proficiency in Figma for rapid iteration and high-fidelity design.

• Demonstrated ability to work with complex systems or technically oriented products.

• Comfort and capability in handling ambiguity and taking full ownership of design challenges beyond just the interface.

• Meticulous attention to detail, strong organizational skills, and a genuine curiosity about user interaction with software.

• Ability to provide and receive constructive feedback within a collaborative team setting. Preferred Skills:

• Prior experience designing for developer tools, AI products, or B2B SaaS platforms.

• Experience contributing to or scaling design systems.

• Advanced skills in motion design or complex prototyping tools (e.g., Rive, Origami, or code-based prototyping).

• Familiarity with user research methodologies and usability testing practices.

📝 Enhancement Note: The emphasis on "exceptional visual craft" and a portfolio focusing on "visual and interaction craft — typography, layout, color, motion, and attention to detail in shipped UI" strongly suggests that candidates with a background in graphic design or a highly polished UI design focus will be particularly well-suited for this role. The "4-6 years" experience requirement, combined with the "Senior" title, indicates a need for a designer who can operate independently and lead design initiatives.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end product design ownership.

• Highlight projects that exemplify exceptional visual design, including detailed examples of typography, color theory, layout principles, and micro-interactions.

• Include interactive prototypes or detailed walkthroughs of complex UI flows, demonstrating sophisticated interaction design.

• Provide evidence of how designs were iterated upon based on feedback, data, or technical constraints, showcasing a practical design process.

• Demonstrate experience with design systems, including examples of how components were used, extended, or contributed to. Process Documentation:

• For each case study, clearly articulate the design problem, your role, the design process undertaken, and the rationale behind key decisions.

• Detail the collaboration process with engineering and product management, illustrating how designs were translated into implemented features.

• Quantify the impact of your design work where possible, using metrics related to user engagement, conversion, or efficiency improvements.

📝 Enhancement Note: The explicit requirement for a portfolio focusing on "visual and interaction craft" and "shipped UI" means candidates should curate their portfolio to prominently feature visually polished work. Instead of lengthy research narratives, the emphasis should be on the tangible output, the design decisions that led to that output, and the resulting user experience. Demonstrating pixel-level precision and a strong understanding of aesthetic principles will be crucial.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in Montreal, Quebec, Canada, with 4-6 years of experience and specialized skills in visual and interaction design for AI/SaaS products, the estimated salary range is CAD $95,000 - $130,000 annually.

📝 Enhancement Note: This salary estimate is based on market research for Senior Product Designer roles in Montreal, Canada, considering the specified experience level (4-6 years, with AI/SaaS product focus aligning with higher end of general range). Data sources include industry salary reports, compensation benchmarks for tech roles in Canada, and average salaries for specialized design roles. The provided range reflects the company's status as a fast-growing B2B AI startup (Series B funding) which often offers competitive compensation to attract top talent.

Benefits:

• Generous paid time off: 4 weeks of vacation annually.

• Comprehensive leave policies: Paid sick leave and paid parental leave.

• Health & Wellness: Comprehensive health, dental, and vision insurance coverage.

• Additional Protection: Travel insurance and life insurance.

• Professional Development: Funding available for education and skills improvement.

• Office Perks: Fully stocked fridge and cupboards with a variety of snacks.

• Dedicated Workspace: Your own assigned desk, avoiding hot-desking systems.

• Vibrant Office Community: Access to a dynamic and engaging office environment.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week, with flexibility often available for operations professionals to manage their workflow effectively.

📝 Enhancement Note: The benefits listed are standard for a full-time role in the Canadian tech industry, with "funding for education and skills improvement" being particularly relevant for a senior role focused on continuous learning and design system development. The "fully-stocked fridge" and "your own desk" highlight a commitment to employee comfort and a positive in-office work experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI), Customer Support Technology, B2B SaaS. Botpress is positioned at the forefront of redefining customer support through AI-native platforms, aiming to displace legacy ticketing systems with advanced AI agent capabilities.

Company Size: While not explicitly stated, Botpress has raised a $25 million Series B round and is described as a "fast-growing start-up," suggesting a company size likely in the range of 50-200 employees, with potential for rapid expansion. This size typically fosters a dynamic, agile environment with significant individual impact.

Founded: Botpress was founded with the mission to build the enterprise-grade AI agent platform for customer support. The company's focus on "AI-first from day one" and "product-led, capital-efficient" growth indicates a strategic and innovative approach to market disruption.

Team Structure:

• The Senior Product Designer will report to the Head of UX, indicating a structured UX/Design team within the broader product organization.

• The role involves close collaboration with engineering teams, suggesting a cross-functional, agile team setup where designers and engineers work in tandem.

• As a fast-growing startup, the team structure is likely lean and adaptable, encouraging direct contribution and ownership. Methodology:

• Botpress emphasizes an "AI-first" approach, meaning AI capabilities are integrated at the core of their product strategy and design.

• The company operates with a "product-led, capital-efficient" growth model, indicating a focus on creating exceptional product experiences that drive adoption and value.

• A "lean and innovative ship" culture suggests a preference for agile development, rapid iteration, and efficient problem-solving.

Company Website: https://botpress.com/

📝 Enhancement Note: The company culture is described as "lean and innovative," with a focus on "technical rigor and shared ambition." The "fully in-office" work arrangement reinforces a collaborative and team-oriented environment. The emphasis on being "AI-native" and "AI-first" is a critical differentiator and will heavily influence product design and user experience.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, signifying a mid-to-senior level position. It requires a high degree of autonomy, ownership, and the ability to influence design direction. The role is expected to contribute significantly to the visual and interaction standards of a complex AI platform.

Reporting Structure: The Senior Product Designer will report directly to the Head of UX. This structure provides direct mentorship and guidance from a senior design leader, while also allowing for significant individual contribution and project leadership.

Operations Impact: The design work directly impacts the usability, aesthetics, and perceived sophistication of Botpress's AI agent platform. By defining the "look and feel" and pioneering "AI-native interactions," the designer will play a crucial role in user adoption, customer satisfaction, and Botpress's ability to displace legacy support systems. The quality of the design directly influences how complex AI functionality is perceived and utilized by thousands of companies.

Growth Opportunities:

• Design System Leadership: Opportunity to take a leading role in building, scaling, and evolving the Botpress design system, becoming a subject matter expert.

• AI Interaction Innovation: Chance to pioneer new design patterns for AI-native products, contributing to the emerging field of AI user experience.

• Cross-Functional Leadership: Potential to influence product strategy and technical direction through strong design advocacy and collaboration with product and engineering.

• Mentorship: As a senior member, opportunities to mentor junior designers and contribute to the growth of the design team.

• Skill Specialization: Deepen expertise in visual craft, motion design, or complex prototyping through dedicated project work and company-supported learning.

📝 Enhancement Note: The "Senior" title and the emphasis on "owning a problem beyond the interface" suggest that growth opportunities extend beyond pure design execution into product strategy and team influence. The role is positioned to shape the future of AI-driven customer support design.

🌐 Work Environment

Office Type: Botpress operates a fully in-office environment. This suggests a preference for in-person collaboration, spontaneous idea-sharing, and a structured workday.

Office Location(s): The role is based in Montreal, Quebec, Canada, a vibrant tech hub. Specific office amenities like a "vibrant office community," "fully-stocked fridge and cupboard," and "your own desk" indicate a focus on employee comfort and a positive, productive workspace.

Workspace Context:

• Collaborative Environment: The in-office setup encourages direct interaction with colleagues, fostering a strong sense of team and enabling quick feedback loops.

• Tools and Technology: While not explicitly detailed for the workspace, the job requires proficiency in Figma, implying access to standard design software and hardware. The company's focus on AI and SaaS suggests a modern tech stack.

• Team Interaction: The environment is designed to facilitate collaboration, with opportunities for designers to work closely with product managers, engineers, and other UX team members.

Work Schedule: The role is full-time, with standard working hours. The in-office nature means a predictable schedule, but the company's "lean and innovative ship" approach may allow for some flexibility in managing tasks and workflows to meet project deadlines effectively.

📝 Enhancement Note: The "fully in-office" requirement is a significant aspect of the work environment. This suggests that candidates who thrive in a structured, collaborative physical space will be a good fit. The description of the office perks aims to create an appealing and supportive atmosphere for on-site employees.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio for required experience and visual craft.

• Portfolio Presentation & Discussion: A dedicated session where candidates present their portfolio, focusing on visual and interaction design examples, and discuss their process, decision-making, and impact. Expect deep dives into specific projects.

• Design Challenge/Workshop: Potentially a practical exercise or collaborative workshop to assess design thinking, problem-solving, and collaboration skills in real-time. This might involve UI refinement or conceptualizing an AI interaction.

• Team & Stakeholder Interviews: Meetings with the Head of UX, engineering leads, and product managers to assess cultural fit, collaboration style, and understanding of complex technical products.

• Final Interview: Likely with a company leader to discuss overall fit and long-term vision.

Portfolio Review Tips:

• Prioritize Visual Polish: Ensure your portfolio prominently features your strongest visual design work. Highlight typography, layout, color, and micro-interactions.

• Showcase Shipped UI: Focus on projects that have been released to users, with clear examples of the final interface.

• Detail Interaction Craft: Demonstrate your understanding of motion design and interaction patterns that make complex interfaces feel effortless.

• Concise Case Studies: For each project, clearly state the problem, your role, your approach, and the outcome. Keep the narrative focused and visually supported.

• Figma Proficiency: Be prepared to discuss your Figma workflow and potentially demonstrate your file organization or prototyping techniques.

• AI-Native Examples: If possible, include any work related to AI products or complex technical systems to demonstrate relevant experience.

Challenge Preparation:

• Understand Botpress: Research Botpress's mission, product, and target market (AI agent platform for customer support).

• AI Interaction Concepts: Think about common AI interactions and how they can be designed elegantly and efficiently. Consider conversational UI, generative AI outputs, and agent-assist features.

• Design System Thinking: Be ready to discuss how you would approach building or contributing to a design system for a complex SaaS product.

• Problem-Solving: Prepare to articulate how you would approach a given design problem, focusing on visual and interaction solutions.

📝 Enhancement Note: The emphasis on "visual craft" and "shipped UI" means candidates should prepare to "show, don't just tell." The portfolio presentation should be a visually driven narrative, with the candidate acting as a curator of their best visual and interactive work.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, mockups, prototyping, and design system management. Fluency is a must.

• Design Systems: Experience building, contributing to, or scaling design systems is highly valued. This implies knowledge of component-based design, style guides, and version control within design tools.

Analytics & Reporting:

• While not a primary design tool, understanding how designs perform via analytics (e.g., user engagement, conversion rates) is beneficial. Familiarity with tools like Amplitude, Mixpanel, or Google Analytics could be an advantage. CRM & Automation:

• Not directly applicable to the designer's daily tools, but understanding the context of customer support platforms and AI agent systems is crucial. Bonus Tools/Skills:

• Motion Design Tools: Rive, Origami, After Effects for creating sophisticated animations and micro-interactions.

• Prototyping Tools: Advanced prototyping capabilities beyond Figma, potentially including code-based prototyping.

• User Research Tools: Familiarity with tools for usability testing and user feedback collection.

📝 Enhancement Note: Figma is explicitly called out as a required skill. The "Bonus" section highlights advanced capabilities that would differentiate a candidate, particularly motion design and advanced prototyping, which directly support the emphasis on high-quality visual and interaction craft.

👥 Team Culture & Values

Operations Values:

• Excellence in Craft: A strong emphasis on the quality, precision, and aesthetic appeal of the product's design.

• User-Centricity: Designing with the end-user's experience and needs at the forefront, even within complex technical domains.

• Innovation: A drive to explore new patterns for AI-native interactions and push the boundaries of customer support technology.

• Collaboration: A belief in working closely with product and engineering to achieve shared goals and ensure high-quality execution.

• Ownership & Accountability: Taking responsibility for design outcomes and driving projects to completion with meticulous attention to detail.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with product managers and engineers, participating in discussions from early concept to final implementation.

• Feedback-Driven: An open culture for giving and receiving feedback, essential for iterating on designs and maintaining high standards.

• Technical Partnership: Close collaboration with engineers to ensure designs are feasible and implemented accurately, fostering mutual respect for each discipline.

📝 Enhancement Note: The culture is characterized by a blend of "technical rigor" and "shared ambition." The focus on "AI-native products" and "customer support for the AI era" suggests a forward-thinking, innovative environment where design plays a pivotal role in defining the future of the product.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI-Native Interfaces: Establishing new design patterns for AI interactions where established conventions are still emerging.

• Balancing Complexity and Simplicity: Making sophisticated AI capabilities accessible and easy to use for a broad range of customers.

• Raising the Design Bar: Consistently pushing for higher visual quality and interaction detail in a fast-paced startup environment.

• Pixel-Perfect Implementation: Ensuring that intricate designs are translated accurately by engineering teams.

Learning & Development Opportunities:

• Pioneering AI UX: Opportunity to become an expert in designing for AI-driven customer support solutions.

• Design System Leadership: Deepen expertise in building scalable and maintainable design systems.

• Advanced Prototyping & Motion: Develop skills in areas like motion design and complex prototyping to enhance the user experience.

• Cross-Functional Influence: Gain experience influencing product strategy and technical roadmaps through strong design contributions.

📝 Enhancement Note: The primary challenge lies in navigating the "new design frontier" of AI-native products. The growth opportunities are intrinsically linked to this challenge, offering a chance to become a leader in a nascent but rapidly evolving field.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing an AI-native interaction for a complex customer support scenario, and what visual and interaction principles would you prioritize?" (Focus on AI-native concepts, visual craft, and interaction detail.)

• "Describe a time you had to significantly raise the visual quality bar for a product. What was your process, and what was the outcome?" (Prepare a case study demonstrating your ability to elevate aesthetic standards.)

• "How do you ensure pixel-perfect implementation of your designs when collaborating with engineers on complex technical products?" (Discuss your collaboration process, documentation, and QA approach.) Company & Culture Questions:

• "What excites you about Botpress's mission to redefine customer support for the AI era?" (Research Botpress's product and market position.)

• "How do you see your visual design expertise contributing to Botpress's 'AI-first' product strategy?" (Connect your skills to the company's core philosophy.)

• "Describe your experience working in a fully in-office environment and how you foster collaboration with engineering and product teams." (Highlight your ability to work effectively in a team setting.) Portfolio Presentation Strategy:

• Curate Wisely: Select 2-3 of your strongest projects that best showcase your visual and interaction design skills for complex software.

• Focus on Visuals: Let your design examples speak for themselves. Use high-quality mockups, prototypes, and motion examples.

• Narrate the "How" and "Why": Briefly explain the problem, your role, your design process, key decisions, and the impact. Emphasize the craft and detail.

• Demonstrate Figma Fluency: Be prepared to discuss your Figma workflows and potentially show specific techniques if relevant.

• Highlight AI/SaaS Relevance: If applicable, clearly articulate how your past projects relate to AI products or B2B SaaS environments.

📝 Enhancement Note: Candidates should prepare to "show, not just tell" their visual design prowess. The interview will likely involve a deep dive into their portfolio, with specific questions about their aesthetic choices, interaction patterns, and attention to detail.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Tailor your portfolio to prominently feature your strongest visual design work, highlighting typography, layout, color, and micro-interactions, with a focus on shipped software.

• Resume Optimization: Ensure your resume clearly articulates your 4-6 years of experience in product/visual design, emphasizing accomplishments related to visual craft, interaction design, and working with complex technical products.

• Portfolio Walkthrough Practice: Rehearse presenting your portfolio, focusing on concise storytelling that emphasizes your design process, decision-making, and the visual/interactive quality of your work. Be ready to discuss your Figma proficiency.

• Company Research: Thoroughly research Botpress, its AI-native platform, and its mission to redefine customer support. Understand their "AI-first" and "product-led" philosophy to articulate your fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.