Senior Officer, UX Designer, Group Transaction Banking

📍 Job Overview

Job Title: Senior Officer, UX Designer, Group Transaction Banking

Company: UOB

Location: Central Region, Singapore

Job Type: Full-time

Category: UX/UI Design, Digital Banking Operations

Date Posted: May 05, 2026

Experience Level: Mid-Senior Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and deliver user-centric digital banking solutions for UOB INFINITY, a comprehensive web and mobile platform serving businesses across Asia.

• Translate complex business and technical requirements into intuitive user journeys, wireframes, and interactive prototypes using Figma.

• Collaborate closely with Product Owners, Business Analysts, and engineering teams to ensure seamless implementation and adherence to design principles.

• Champion user experience best practices, grounded in UX heuristics, usability principles, and data-driven insights, to enhance channel usage and customer relationships.

• Maintain and evolve the company's Design System, ensuring UI component consistency and a cohesive user interface across all digital touchpoints.

📝 Enhancement Note: This role is positioned within Group Transaction Banking, indicating a focus on B2B financial services and complex financial workflows. The emphasis on UOB INFINITY suggests a strategic initiative to digitize and streamline transaction banking for business clients, requiring a deep understanding of both user experience design and the specific needs of business users in managing their finances. The "Senior Officer" title implies a level of autonomy and responsibility for key design outcomes.

📈 Primary Responsibilities

• Identify and define UX requirements by deeply understanding user needs across various digital banking products and features.

• Translate business objectives and technical specifications into actionable user goals and comprehensive customer journeys.

• Develop detailed wireframes, user flows, application screens, and interactive prototypes using Figma to visualize and test design concepts.

• Collaborate effectively with Product Owners, Business Analysts (BAs), and design partners to ensure alignment on design strategy and execution.

• Design interface elements and UI components that are consistent with the established Design System and platform patterns.

• Conduct thorough Design Quality Assurance (DQA) to verify that implemented screens accurately reflect the original design intent and maintain integrity.

• Create user-aligned content for EDMs, banners, and informational materials, ensuring clarity, hierarchy, and effective user guidance.

• Articulate and advocate for UX rationale to stakeholders using clear, accessible, and stakeholder-friendly language.

• Estimate work effort and project timelines accurately based on the defined design scope and complexity.

• Uphold UX heuristics, usability principles, and user needs as the foundation for all design decisions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and hands-on execution. The inclusion of DQA and content design indicates a holistic approach to user experience, ensuring not just the interface but also the communication elements are user-aligned. The emphasis on stakeholder communication is crucial for a senior role in a large financial institution.

🎓 Skills & Qualifications

Education: Bachelor’s degree; or a polytechnic diploma holder with strong, relevant UX/UI experience.

Experience: Minimum of 2 years of dedicated UX experience in designing and delivering digital products, with a proven track record across both web and mobile platforms.

Required Skills:

• Mastery-level proficiency in Figma for wireframing, prototyping, and component design.

• Demonstrated experience in translating business requirements into user journeys, wireframes, and interactive prototypes.

• Strong understanding of UX heuristics, usability principles, and user-centered design methodologies.

• Familiarity with JIRA for project management and collaboration with engineering teams.

• Ability to design and maintain UI components aligned with established Design Systems.

• Experience with platform patterns for iOS and Android operating systems.

• Clear and effective written and verbal communication skills for articulating design rationale and collaborating with diverse teams.

• Strong time management skills, with the ability to prioritize tasks and manage multiple project streams concurrently.

Preferred Skills:

• Experience within the banking or fintech industry, demonstrating an understanding of financial services user needs and regulatory landscapes.

• Familiarity with Adobe Creative Suite (e.g., Photoshop, Illustrator) for asset creation.

• A UX certification from a recognized or accredited provider.

• Ability to design and build interactive PDF forms using Adobe Acrobat.

📝 Enhancement Note: The requirement for "Mastery in Figma" is a critical technical skill for this role, emphasizing its central role in the design workflow. The preference for banking/fintech experience and UX certifications suggests a desire for candidates who can quickly integrate into the financial services domain and bring established best practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2 years of UX/UI design work, with a strong emphasis on digital products for web and mobile applications.

• Include detailed case studies demonstrating your process from user research and ideation through to final design and implementation.

• Highlight projects where Figma was a primary tool for wireframing, prototyping, and component library management.

• Demonstrate experience in applying UX heuristics and usability principles to solve specific user problems and improve user flows.

Process Documentation:

• Clearly articulate your design methodology, including how you approach user research, persona development, user journey mapping, wireframing, prototyping, and usability testing.

• Provide evidence of collaboration with Product Owners, BAs, and engineering teams, detailing your role in cross-functional design sprints and reviews.

• Illustrate how you have managed design delivery timelines and estimated work effort for UX/UI projects.

• Include examples of how you have conducted Design Quality Assurance (DQA) to ensure design integrity post-implementation.

📝 Enhancement Note: A strong portfolio is paramount for UX roles. The emphasis here is on demonstrating practical application of design principles, tool proficiency (especially Figma), and a structured approach to the design process, including collaboration and quality assurance within a financial services context.

💵 Compensation & Benefits

Salary Range: Based on regional benchmarks for a Senior Officer UX Designer in Singapore with 2-5 years of experience in the financial technology sector, the estimated annual salary range is S$65,000 - S$90,000. This estimate accounts for the specialized skills required, the demanding nature of the financial services industry, and the cost of living in Singapore.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Competitive annual leave and public holiday entitlements.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Access to UOB's employee welfare programs and discounts.

• Retirement savings plan (e.g., CPF contributions in Singapore).

• Potential for performance-based bonuses and incentives.

• Employee assistance programs for well-being support.

Working Hours: Standard full-time working hours, typically 40 hours per week, with potential for some flexibility depending on project demands and team collaboration needs.

📝 Enhancement Note: The salary estimate is based on research from reputable Singaporean salary aggregators for UX/UI Design roles with 2-5 years of experience, adjusted for the senior officer level and the specialized financial services industry. Benefits are standard for large financial institutions in Singapore.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services (specifically Transaction Banking). UOB is a prominent regional bank with a strong presence in Asia, known for its commitment to technology and customer-centric innovation in its digital offerings.

Company Size: UOB is a large, established financial institution with tens of thousands of employees globally, operating across numerous countries. This scale implies robust processes, significant resources, and a structured corporate environment.

Founded: United Overseas Bank (UOB) was founded in 1935, giving it a rich history of over 80 years. This longevity suggests stability, deep market understanding, and a long-term strategic vision.

Team Structure:

• The role sits within the Group Transaction Banking division, focusing on UOB INFINITY, the bank's digital platform for business users.

• The UX design team likely comprises a mix of senior and junior designers, potentially organized by product area or feature set.

• Collaboration is expected with Product Owners, Business Analysts, developers, and potentially other design specialists (e.g., visual designers, content strategists).

Methodology:

• UOB INFINITY's development is driven by customer-centric designs and data analytics to increase channel usage and customer relationships.

• Design decisions at UOB INFINITY are grounded in UX heuristics, usability principles, and user needs, with a focus on delivering innovative solutions.

• The team leverages tools like Figma and JIRA for collaborative design and development workflows.

• The company culture emphasizes being "human-centered in work and collaboration," promoting empathy, generosity, respect, calmness, clarity, and trust.

Company Website: https://www.uobgroup.com/

📝 Enhancement Note: UOB's long history and large size suggest a culture that values stability and established processes, but the focus on UOB INFINITY indicates an investment in digital transformation and innovation. The "human-centered" culture emphasizes the importance of soft skills and collaborative spirit alongside technical expertise.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a "Senior Officer," indicating a mid-to-senior level position. It requires a solid foundation of UX design principles and practical experience (2+ years) with a high degree of autonomy in executing design tasks. The individual is expected to contribute significantly to design outcomes and mentor junior team members.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead or Head of UX within the Group Transaction Banking or Digital Banking technology division. This structure allows for guidance while providing opportunities for independent work.

Operations Impact: The UX Designer plays a direct role in shaping the digital experience of UOB's business clients using the INFINITY platform. By creating intuitive and efficient interfaces, they directly impact customer satisfaction, adoption rates of digital banking services, operational efficiency for businesses, and ultimately, the bank's revenue and client retention.

Growth Opportunities:

• Specialization: Deepen expertise in UX for financial services, transaction banking, or B2B digital platforms.

• Leadership: Progress to a Lead UX Designer or Design Manager role, overseeing a team, managing projects, and setting design strategy.

• Skill Development: Gain exposure to advanced analytics, emerging UX technologies, and cross-functional leadership through project involvement.

• Cross-functional Mobility: Transition into Product Management or Business Analysis roles within the digital banking domain, leveraging a deep understanding of user needs and product development.

• Mentorship: Develop mentorship skills by guiding junior designers and contributing to the growth of the UX practice within UOB.

📝 Enhancement Note: The "Senior Officer" title suggests a path toward leadership or deeper specialization within UOB's digital banking initiatives. The emphasis on human-centered design and collaboration points to a supportive environment for professional development.

🌐 Work Environment

Office Type: On-site role within a large corporate banking environment. This suggests a structured office setting with dedicated workspaces.

Office Location(s): Central Region, Singapore. This implies a prime urban location, likely with good public transport access and proximity to business districts.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities to interact with Product Owners, BAs, and engineering teams, fostering a dynamic design and development environment.

• Access to standard office technology and potentially specialized design software and hardware will be provided.

• The environment likely encourages a blend of focused individual work for design tasks and collaborative sessions for ideation, reviews, and problem-solving.

Work Schedule: A standard 40-hour work week is expected, typical for a full-time corporate role. While the core hours are fixed, there may be some flexibility to accommodate project deadlines and team collaboration, especially given the emphasis on managing multiple project streams.

📝 Enhancement Note: The on-site requirement in a major financial hub like Singapore suggests a professional, structured, and collaborative work setting conducive to large-scale digital product development within a regulated industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess core UX skills, experience level, and Figma proficiency.

• Technical Interview/Portfolio Review: A deep dive into the candidate's portfolio, discussing design rationale, process, problem-solving approaches, and specific projects. Expect questions on how you applied UX heuristics and usability principles.

• Case Study/Design Challenge: A practical exercise, potentially involving a UX problem related to digital banking or transaction services, to assess design thinking, problem-solving skills, and Figma execution under timed conditions.

• Behavioral/Cultural Fit Interview: Discussion focused on collaboration, communication, empathy, and alignment with UOB's human-centered values. Questions will likely explore how you handle feedback, manage stakeholders, and contribute to team dynamics.

• Final Interview: With senior leadership to discuss overall fit, strategic thinking, and long-term potential within the organization.

Portfolio Review Tips:

• Curate Selectively: Showcase 2-3 of your strongest, most relevant projects, focusing on those that demonstrate your UX process and impact.

• Tell a Story: For each project, clearly articulate the problem, your role and process, the solutions you designed, and the outcomes or impact (quantify if possible).

• Highlight Figma Mastery: Be prepared to walk through your Figma files, demonstrating your understanding of components, prototyping, and design system adherence.

• Emphasize Collaboration: Show how you worked with cross-functional teams (Product, Engineering, BAs) and how you incorporated their feedback.

• User-Centricity: Clearly explain how user needs and usability principles guided your design decisions.

• Tailor to Banking: If possible, include projects with financial services or complex B2B applications to showcase relevant domain understanding.

Challenge Preparation:

• Understand the Domain: Research common UX challenges in digital banking and transaction services.

• Practice Figma: Be ready to create wireframes and prototypes quickly and efficiently.

• Structure Your Approach: Outline your problem-solving process (e.g., Define, Ideate, Prototype, Test) and be ready to articulate it clearly.

• Focus on Rationale: Be prepared to justify every design decision, linking it back to user needs or business goals.

📝 Enhancement Note: The emphasis on a portfolio review, design challenge, and behavioral questions indicates a thorough assessment process designed to evaluate both technical UX skills and the candidate's ability to integrate into UOB's collaborative and human-centered culture.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, interactive design, and component management. Mastery is a must.

• JIRA: Used for project tracking, task management, and collaboration with engineering and product teams.

• Adobe Creative Suite (Preferred): Tools like Photoshop and Illustrator may be used for asset creation, image editing, or more complex visual design tasks.

Analytics & Reporting:

• While not explicitly listed as a primary design tool, understanding how to interpret data from analytics platforms (e.g., Google Analytics, Adobe Analytics, or in-house tools) to inform design decisions is crucial.

CRM & Automation:

• Not directly applicable to the UX Designer's core responsibilities, but awareness of how CRM systems and automation tools impact customer journeys can be beneficial.

📝 Enhancement Note: The explicit requirement for Figma mastery is a critical technical indicator. Familiarity with JIRA is standard for collaborative software development. The mention of Adobe Creative Suite as a "plus" suggests that while Figma is the primary tool, broader design software proficiency is valued.

👥 Team Culture & Values

Operations Values:

• Honorable, Enterprising, United, Committed: These are UOB's core values. For a UX Designer, this translates to:

  • Honorable: Designing with integrity, prioritizing user well-being and data privacy.
  • Enterprising: Proactively identifying opportunities for UX improvement and innovation within digital banking.
  • United: Collaborating effectively across teams to achieve shared goals and a cohesive user experience.
  • Committed: Dedicating effort to delivering high-quality, user-centric designs that meet business objectives and customer needs.

• Human-Centered: A strong emphasis on empathy, generosity, respect, calmness, and clarity in all interactions and design decisions. Building trust and mutual support is key.

• Data-Driven: Grounding design decisions in data analytics and user insights to ensure effectiveness and drive channel usage.

• Efficiency-Focused: Designing intuitive workflows that streamline financial management for business users, thereby improving operational efficiency.

Collaboration Style:

• Cross-functional Integration: Close collaboration with Product Owners, BAs, and engineering teams is essential for translating business needs into functional and user-friendly designs.

• Constructive Feedback: An environment that encourages open feedback exchange during design reviews and collaborative sessions.

• Knowledge Sharing: Active participation in sharing design best practices, insights, and learnings within the team and across departments.

• Empathetic Communication: Communicating design rationale and user needs with care, calmness, and clarity to foster understanding and buy-in.

📝 Enhancement Note: The explicit mention of "human-centered" values and UOB's core values provides a clear framework for understanding the desired team culture. Candidates should be prepared to demonstrate how they embody these principles in their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of financial regulations, legacy systems, and business priorities while ensuring an optimal user experience.

• Designing for Diverse Business Users: Catering to a wide range of business sizes, industries, and technical proficiencies within the transaction banking segment.

• Maintaining Design Consistency at Scale: Ensuring adherence to the Design System across a rapidly evolving digital platform with multiple feature streams and collaborators.

• Driving Adoption of New Features: Designing intuitive onboarding and feature discovery experiences to encourage uptake of new digital banking functionalities.

Learning & Development Opportunities:

• Specialized UX Training: Access to workshops and courses focused on UX for financial services, B2B platforms, or emerging design technologies.

• Industry Conferences: Opportunities to attend relevant UX and fintech conferences to stay abreast of industry trends and best practices.

• Mentorship Programs: Being mentored by senior design leaders or having the opportunity to mentor junior designers, fostering leadership skills.

• Exposure to Advanced Analytics: Working with data scientists and analysts to gain deeper insights into user behavior and platform performance.

📝 Enhancement Note: The challenges highlight the unique environment of a large financial institution, where innovation must be balanced with regulation and complex business needs. The growth opportunities are geared towards deepening expertise in a specialized field and developing leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder requirements with user needs. How did you arrive at a solution?" (Focus on negotiation, compromise, and user advocacy).

• "How do you approach designing complex financial workflows for business users? Walk us through your process." (Highlight your methodology for understanding B2B needs and simplifying complexity).

• "Explain your experience with UOB's core values (Honorable, Enterprising, United, Committed) and how they relate to UX design." (Connect values to your design philosophy and daily work).

Company & Culture Questions:

• "What interests you about UOB and the Group Transaction Banking division specifically?" (Show research into UOB's digital strategy and the transaction banking market).

• "How do you embody the 'human-centered' approach in your work and collaborations?" (Provide specific examples of empathy, communication, and trust-building).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role, your design process, the key decisions you made, the final solution, and the measurable impact.

• Demonstrate Figma Proficiency: Be ready to share your screen and walk through your Figma files, showcasing your use of components, prototyping, and design system elements.

• Quantify Impact: Whenever possible, use data and metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the value of your design work.

• Highlight Collaboration: Explain how you effectively partnered with Product Owners, BAs, and engineers throughout the design lifecycle.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only technical UX proficiency but also strategic thinking, strong communication skills, and a clear understanding of UOB's values and the specific domain of digital transaction banking.

📌 Application Steps

To apply for this UX Designer position:

• Visit the UOB careers portal and submit your application through the provided link for Job ID JR85840.

• Curate Your Portfolio: Select 2-3 of your strongest UX/UI design projects, focusing on digital products, and prepare detailed case studies that highlight your process, Figma skills, and impact.

• Tailor Your Resume: Emphasize your 2+ years of UX experience, mastery of Figma, experience with web/mobile design, and any relevant banking/fintech background. Use keywords from the job description.

• Prepare for the Interview: Research UOB's digital initiatives, UOB INFINITY, and the transaction banking space. Practice articulating your design rationale and problem-solving approach for common UX challenges.

• Understand the Culture: Familiarize yourself with UOB's core values and the emphasis on a human-centered approach, and prepare examples of how you embody these principles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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