Senior Manager, UX

📍 Job Overview

Job Title: Senior Manager, UX

Company: Jobgether (Partner Company)

Location: Canada (Remote OK, specifically Ontario, Canada)

Job Type: Full-time

Category: User Experience (UX) Design Leadership

Date Posted: 2026-08-17

Experience Level: 10+ Years (Senior Level)

Remote Status: Remote OK (Primary focus on Ontario, Canada)

🚀 Role Summary

• Lead and scale a global UX design team, fostering an inclusive and innovative culture focused on high-quality execution and continuous professional development.

• Define and drive the strategic UX vision for the entire go-to-market journey, encompassing marketing touchpoints, digital experiences, learning pathways, commerce, licensing, and marketplace interactions.

• Apply a systems-thinking approach to architect seamless user experiences across a complex ecosystem of interconnected products, platforms, and integrations.

• Collaborate closely with senior leaders in Marketing, Commercial, Product, and Engineering to align UX strategy with overarching business objectives and customer needs, championing AI-driven innovation.

📝 Enhancement Note: This role is listed on behalf of a partner company, with Jobgether facilitating the initial application process. The role is specifically targeted at senior UX leaders who can operate at a strategic global level, demonstrating strong business acumen and the ability to influence senior stakeholders. The emphasis on "connected experiences" and "ecosystem" suggests a need for a candidate who can think holistically about the entire customer lifecycle, not just individual product interfaces.

📈 Primary Responsibilities

• Team Leadership & Development: Lead, mentor, and scale a global UX design team, cultivating an environment of innovation, collaboration, and continuous learning. Foster an inclusive culture that values high-quality execution and professional growth.

• Strategic UX Vision: Own and evolve the UX strategy for the end-to-end go-to-market journey, ensuring a cohesive and integrated experience across marketing touchpoints, digital platforms, learning pathways, commerce, licensing, and marketplace interactions.

• Systems Thinking & Ecosystem Design: Apply systems thinking to design unified experiences across a complex ecosystem, considering broader interdependencies and optimizing the overall customer journey rather than isolated products.

• Commerce & Marketplace Experience Design: Oversee the design of complex commerce experiences, including purchasing workflows, licensing, entitlements, and related customer journeys. Provide UX leadership for marketplace and asset-related experiences, ensuring seamless integration.

• Cross-Functional Collaboration & Influence: Partner with senior leaders in Marketing, Commercial, Product, and Engineering to align UX priorities with strategic business goals. Lead design reviews, communicate strategic recommendations, and influence decisions at the executive level.

• Innovation & Emerging Technologies: Champion innovative approaches to UX, including the exploration and thoughtful application of AI and emerging technologies to transform user discovery, learning, and creation processes.

• Process & Methodology: Define and evolve design methodologies, ensuring they support the strategic vision and address complex integrations and user journeys across multiple platforms.

📝 Enhancement Note: The responsibilities highlight a strategic leadership focus. The "Accountabilities" section in the original description provides granular detail that can be directly translated into these primary responsibilities, emphasizing both team management and strategic UX ownership across a broad GTM scope. The mention of AI and emerging technologies suggests a forward-thinking approach is expected.

🎓 Skills & Qualifications

Education:

• A Bachelor’s degree or equivalent professional experience in Computer Science, Design, Engineering, Business, or a related field is preferred. Experience:

• 10+ years of extensive experience in UX or product design leadership.

• Proven track record of managing, mentoring, and scaling global design teams.

• Demonstrated ability to establish and execute a strategic UX vision across interconnected products, platforms, and customer journeys.

• Experience designing for complex transactional ecosystems such as commerce platforms, marketplaces, licensing environments, or entitlement systems is highly valued. Required Skills:

• UX Leadership & Team Management: Proven ability to lead, mentor, and grow a global UX design team, fostering an inclusive and high-performing culture.

• Strategic Vision & Execution: Demonstrated capacity to define and implement a comprehensive UX strategy aligned with business objectives and customer needs across a multi-faceted ecosystem.

• Systems Thinking & Ecosystem Design: Strong understanding of complex systems, integrations, and the principles required to create unified, seamless experiences across numerous touchpoints.

• Communication & Stakeholder Influence: Excellent verbal, written, and visual communication skills, with a proven ability to facilitate design discussions, present strategic recommendations to senior leadership, and influence cross-functional decisions.

• Problem-Solving & Strategic Thinking: Ability to balance customer needs, technical constraints, business priorities, and long-term product vision within complex environments.

Preferred Skills:

• Commerce & Marketplace Design Expertise: Experience specifically designing for e-commerce, digital marketplaces, licensing, or entitlement systems.

• Technical Curiosity & AI/Emerging Tech: Strong technical curiosity and an interest in applying AI, AR/VR, 3D environments, game engines, or other creative technologies to enhance user experiences.

• Global & Cross-Functional Acumen: Ability to operate effectively in a global, cross-functional environment with diverse stakeholders.

• Professional Fluency in English: Essential for global communication.

📝 Enhancement Note: The original description provides a clear list of requirements. The "extensive experience" and "proven track record" strongly indicate a senior-level role, hence the "10+ Years" experience level. The preferred skills, particularly around commerce, marketplace, and emerging tech, are crucial differentiators for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic UX Vision Examples: Showcase instances where you've defined and executed a strategic UX vision for a complex product suite or ecosystem.

• Systems Design Case Studies: Include examples demonstrating your ability to apply systems thinking to design cohesive user journeys across multiple platforms and touchpoints.

• Team Leadership & Mentorship: Provide evidence of your experience leading, mentoring, and scaling design teams, highlighting team growth and development initiatives.

• Stakeholder Influence & Collaboration: Present case studies where you successfully collaborated with and influenced senior Product, Engineering, Marketing, or Commercial stakeholders to drive design strategy.

• Impactful Design Solutions: Demonstrate the measurable impact of your design leadership on key business metrics (e.g., conversion rates, user engagement, customer satisfaction, revenue).

Process Documentation:

• UX Strategy Frameworks: Ability to articulate and present frameworks used for developing and evolving UX strategies for complex ecosystems.

• Design Methodology & Workflow: Document your approach to managing design processes, from discovery and research through to execution and iteration, especially in a global, cross-functional context.

• Cross-Functional Alignment Processes: Detail how you ensure UX priorities are aligned with broader business goals and how you facilitate collaboration with Product, Engineering, and Marketing.

• Innovation Integration: Showcase processes for exploring and integrating emerging technologies like AI into the design workflow.

📝 Enhancement Note: Given the strategic and leadership nature of this role, a portfolio should emphasize strategic thinking, team leadership, and cross-functional influence, not just individual design execution. Candidates should be prepared to discuss their process for developing and communicating UX strategy at a high level and demonstrating its impact on business outcomes.

💵 Compensation & Benefits

Salary Range:

• Zone 1: CAD $137,800 - $206,600 annually

• Zone 2: CAD $148,800 - $223,200 annually

📝 Enhancement Note: The provided salary ranges are competitive for a Senior Manager, UX role in Canada, especially considering the remote flexibility and global scope. The two different zones likely reflect variations in cost of living or market rates within Canada. The higher end of the range suggests significant negotiation potential for highly qualified candidates.

Benefits:

• Health & Wellness: Comprehensive health, life, and disability insurance; dedicated mental health and wellbeing programs; access to a global employee assistance program.

• Financial Security: Competitive retirement and pension programs; potential eligibility for equity awards and company incentive programs (discretionary bonuses); employee stock ownership opportunities.

• Work-Life Balance: Generous vacation and personal days; family and parental support programs (including leave and family-care resources).

• Professional Development: Training, learning, and professional development opportunities; support for continuous learning.

• Workplace Perks: Employee resource groups and initiatives; commute subsidies (where applicable); office food and snack programs (where applicable); volunteering and donation-matching programs.

• Global Exposure: Remote work opportunity with a global and collaborative working environment.

Working Hours:

• Standard full-time hours (likely 40 hours per week), with flexibility expected due to the global nature of the team and cross-functional collaboration requirements.

📝 Enhancement Note: The benefits package is robust, covering health, financial, and work-life balance aspects, which is typical for senior-level positions. The inclusion of global employee assistance programs and specific family support programs indicates a commitment to employee wellbeing. The mention of "where applicable" for commute/food subsidies suggests these may be tied to specific office locations if the role were hybrid, but for a remote role, these might be less relevant.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company is not explicitly stated, but the job description implies a technology-driven organization operating a global go-to-market and marketplace ecosystem. This could span areas like software, digital content, e-learning, or platform services.

Company Size: Not specified, but the need to "scale a global UX design team" suggests a growing organization with significant global reach and ambition.

Founded: Not specified.

Team Structure:

• Global UX Design Team: The role involves leading and scaling a diverse, international team of UX designers.

• Cross-Functional Collaboration: Close partnership with senior leaders across Marketing, Commercial, Product, and Engineering is a core aspect of the role.

• Reporting: While not explicitly stated, a Senior Manager typically reports to a Director or VP level, likely within Product or a dedicated Design/UX organization.

Methodology:

• Systems Thinking: A core methodology expected for designing interconnected experiences.

• Data-Driven Innovation: Emphasis on leveraging AI and emerging technologies to improve user experiences and drive innovation.

• Customer-Centricity: Balancing customer needs with business objectives and technical constraints.

Company Website: [Jobgether Company URL - Note: Jobgether is the platform, not the hiring company]

📝 Enhancement Note: While Jobgether is the platform, the role is for a partner company. The description focuses on the partner's needs: global scale, complex ecosystems, cross-functional collaboration, and innovation. This suggests a dynamic, growth-oriented tech company.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Manager position within the UX/Product Design function, indicating a leadership role with significant strategic influence and team management responsibilities. It sits above individual contributor roles and potentially below Director/VP levels.

Reporting Structure: The Senior Manager will lead a global team and report to a higher-level executive (likely VP of Product, Design, or a related GTM function). They will work closely with peers in Product Management, Engineering, and Marketing.

Operations Impact: The role directly impacts the company's go-to-market strategy, customer acquisition, retention, and overall brand perception by shaping the user experience across critical touchpoints. Success in this role contributes significantly to revenue generation through optimized commerce and marketplace experiences.

Growth Opportunities:

• Leadership Advancement: Potential to grow into Director or VP-level roles overseeing larger design organizations or broader product strategy.

• Specialization: Deepen expertise in specific areas like AI-driven UX, complex commerce design, or global ecosystem strategy.

• Strategic Influence: Increased opportunity to shape company-wide product and business strategy through design leadership.

• Team Building: Opportunity to build and shape a high-performing, world-class global design team.

📝 Enhancement Note: This role is positioned as a significant leadership opportunity within UX. The growth path is clearly towards higher executive leadership within design or product functions, with opportunities to specialize or broaden strategic impact. The emphasis on scaling a global team also points to a significant challenge and growth opportunity in organizational development.

🌐 Work Environment

Office Type: Remote-first, with a primary focus on candidates located in Ontario, Canada. While the role is remote, there might be occasional virtual collaboration or team syncs.

Office Location(s): Primarily remote within Ontario, Canada. The company operates globally, suggesting a distributed team environment.

Workspace Context:

• Remote Collaboration: Emphasis on effective remote collaboration tools and practices.

• Global Connectivity: Opportunity to work with colleagues and stakeholders across different time zones and cultures.

• Strategic Focus: The environment likely supports strategic thinking, problem-solving, and high-level decision-making.

Work Schedule:

• Standard full-time hours (40 hours/week), but flexibility will be required to accommodate global team meetings and cross-functional collaboration across different time zones.

📝 Enhancement Note: The remote nature, particularly within Ontario, Canada, is a key aspect. The "global and collaborative working environment" implies a need for strong asynchronous communication skills and adaptability to working with distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether AI): AI-powered matching to assess core requirements.

• Hiring Company Review: Shortlisted candidates are shared with the partner company's internal hiring team.

• UX Leader/Team Interviews: Likely involves discussions with peer UX leaders or design managers to assess leadership style, strategic thinking, and team management capabilities.

• Cross-Functional Stakeholder Interviews: Interviews with Marketing, Product, and Engineering leaders to evaluate collaboration, strategic alignment, and influence skills.

• Executive Interview: A final interview with a senior executive (e.g., VP Product, Chief Product Officer) to assess strategic vision, cultural fit, and overall leadership potential.

• Portfolio Presentation: A dedicated session to present case studies demonstrating strategic UX leadership, team management, systems thinking, and impact.

Portfolio Review Tips:

• Strategic Narrative: Focus on telling a story about your strategic approach, the challenges faced, your leadership decisions, and the measurable outcomes achieved.

• Systems Thinking Showcase: Clearly illustrate how you approached complex problems requiring interconnected solutions across multiple platforms.

• Team Leadership Evidence: Include examples of how you've mentored, grown, and managed design teams, highlighting your leadership philosophy.

• Business Impact: Quantify the impact of your work wherever possible, linking design decisions to business objectives (e.g., revenue growth, conversion improvements, user engagement).

• Global Perspective: If applicable, highlight experience working with diverse, international teams and markets.

Challenge Preparation:

• Strategic UX Challenge: Be prepared for a potential case study or challenge focused on defining a UX strategy for a complex GTM ecosystem or solving a specific business problem through UX.

• Stakeholder Alignment Scenario: Practice articulating how you would align disparate stakeholder priorities and gain buy-in for a UX initiative.

• Team Scaling Strategy: Be ready to discuss your approach to scaling a global design team, including hiring, onboarding, and fostering culture.

📝 Enhancement Note: The process described by Jobgether emphasizes AI screening followed by internal company management. The portfolio review is critical for a senior UX role, requiring candidates to demonstrate strategic leadership and business impact, not just design execution.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP (or similar advanced prototyping tools).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, SurveyMonkey, Qualtrics.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• Data Visualization: Tableau, Power BI, Looker.

• A/B Testing Platforms: Optimizely, VWO.

CRM & Automation:

• CRM: Salesforce, HubSpot (understanding how UX impacts CRM data and workflows).

• Marketing Automation: Marketo, Pardot (understanding user journeys related to marketing campaigns).

• Integration Tools: Understanding of how different systems (CRM, marketing automation, e-commerce platforms) integrate to create a unified user experience.

📝 Enhancement Note: While specific tools aren't listed, a Senior UX Manager must be proficient with industry-standard design and prototyping tools. Crucially, they need to understand how UX integrates with broader business systems like CRM and marketing automation, and how to leverage analytics and A/B testing to measure UX impact. Familiarity with AI tools for design assistance or user experience enhancement would be a significant plus.

👥 Team Culture & Values

Operations Values:

• Innovation: A commitment to exploring and implementing new technologies, particularly AI, to transform user experiences.

• Collaboration: Strong emphasis on working effectively across diverse, global, cross-functional teams (Product, Engineering, Marketing, Commercial).

• Customer-Centricity: Deep understanding and advocacy for user needs, balanced with business objectives.

• Excellence & Quality: A drive for high-quality execution and continuous improvement in design and team performance.

• Inclusivity: Fostering an inclusive team culture that values diverse perspectives and backgrounds.

Collaboration Style:

• Strategic Partnership: Working as a strategic partner with business leaders to ensure design is integral to business strategy.

• Data-Informed Decision Making: Leveraging data and insights to inform design decisions and measure impact.

• Open Communication: Encouraging open dialogue, constructive feedback, and knowledge sharing within the design team and across functions.

• Global Team Integration: Adapting collaboration methods to effectively engage with a distributed, international team.

📝 Enhancement Note: The culture appears to be dynamic, forward-thinking, and focused on global impact. The emphasis on innovation, particularly with AI, and strong cross-functional collaboration suggests a company that values strategic thinking and proactive problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Team Management: Leading and unifying a diverse, geographically dispersed UX team across different cultures and time zones.

• Complex Ecosystem Integration: Designing cohesive experiences across a broad and complex GTM ecosystem with multiple touchpoints and integrations.

• Balancing Stakeholder Needs: Navigating diverse priorities and influencing senior stakeholders from different departments (Product, Engineering, Marketing, Commercial).

• AI Integration Strategy: Developing and implementing a thoughtful strategy for leveraging AI and emerging technologies in UX without compromising user trust or experience.

• Scaling Design Operations: Building and scaling design processes and team structures to meet the demands of a growing global business.

Learning & Development Opportunities:

• Strategic Leadership Development: Opportunities to hone executive-level strategic planning and decision-making skills.

• Emerging Technology Immersion: Hands-on experience with cutting-edge technologies like AI, AR/VR, and their application in UX.

• Global Business Acumen: Deepen understanding of global go-to-market strategies and marketplace dynamics.

• Mentorship & Coaching: Opportunity to mentor and develop future design leaders.

• Industry Conferences & Training: Potential for participation in leading UX and technology conferences, workshops, and advanced training programs.

📝 Enhancement Note: The challenges are significant and directly tied to the strategic leadership requirements of the role. Overcoming these challenges presents clear growth opportunities in leadership, strategic thinking, and technological innovation.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy for developing a UX strategy for a global go-to-market ecosystem. How do you ensure alignment with business goals?"

• "Walk us through a time you led a global design team through a significant transformation or scaling effort. What were the key challenges and successes?"

• "How do you approach integrating emerging technologies like AI into a UX strategy? What are the ethical considerations and potential pitfalls?"

• "Describe a complex system integration you've managed from a UX perspective. How did you ensure a seamless end-to-end user journey?" Company & Culture Questions:

• "Based on this job description, what do you see as the biggest UX challenges for our company, and how would you address them?"

• "How do you foster an inclusive and innovative culture within a remote, global design team?"

• "How do you prioritize competing demands from Product, Marketing, and Commercial stakeholders?" Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your strategic approach and impact, then dive into 2-3 key case studies that best demonstrate your leadership, systems thinking, and ability to drive business outcomes.

• Narrative: Focus on the "why" behind your decisions, the challenges you overcame, and the measurable results. Use data to support your claims.

• Leadership Focus: Explicitly highlight your role in leading teams, influencing stakeholders, and shaping strategy.

• Systems Thinking Demonstration: Clearly articulate how your solutions addressed interconnectedness and holistic user journeys.

• Q&A Readiness: Anticipate questions about your team management style, conflict resolution, and how you handle ambiguity.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership capabilities, and a deep understanding of complex systems and global GTM dynamics. The portfolio presentation is a key opportunity to showcase these attributes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Jobgether platform as instructed.

• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating strategic UX leadership, global team management, systems thinking across complex ecosystems, and quantifiable business impact. Prioritize examples relevant to commerce, marketplaces, or integrated customer journeys.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "UX leadership," "strategic vision," "systems thinking," "global team management," "stakeholder influence," and experience with "commerce" or "marketplace" design. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your strategic approach to UX challenges, your leadership philosophy, and your experience influencing senior stakeholders. Prepare to present your portfolio effectively, focusing on strategic impact and leadership.

• Company Research: While the hiring company is a partner, research Jobgether's role in the hiring process and understand their AI-matching methodology. Prepare to discuss your understanding of the GTM ecosystem and how UX plays a critical role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.