Senior Framer

📍 Job Overview

Job Title: Senior Framer

Company: Michaels Stores

Location: Southlake, Texas, United States

Job Type: Full time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-05

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive custom framing sales and production targets by building strong customer relationships and offering tailored art solutions.

• Uphold rigorous quality standards for all custom framing orders, ensuring timely completion and adherence to Standard Operating Procedures (SOPs).

• Act as a key support to the Framing Manager, assisting in the achievement of Key Performance Indicators (KPIs) and driving operational efficiency.

• Provide exceptional customer service throughout the store, focusing on product location, merchandising, and a positive shopping experience.

• Operate as a lead team member in the absence of the Framing Manager, demonstrating leadership and assisting with team member training.

📝 Enhancement Note: This role is positioned as a "Senior Framer," indicating a need for proficiency beyond basic framing tasks, including leadership potential and a strong understanding of sales and operational metrics within a retail environment. The focus on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized consultations and expert custom framing recommendations, utilizing the Elevated ABC Deliver methodology.

• Achieve individual and store-level sales and production goals for the custom framing department.

• Provide leadership and guidance to other team members, acting as a point of contact and trainer in the Framing Manager's absence.

• Support the Framing Manager in monitoring and improving departmental KPIs, such as sales per customer, conversion rates, and production efficiency.

• Execute custom framing orders with a high degree of precision, quality, and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Slightly In Stock, Out of Stock) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers with product location, inquiries, and providing a well-organized and stocked store environment.

• Process customer transactions accurately and efficiently at the cash register, adhering strictly to cash handling policies and procedures.

• Actively participate in truck un-load and stocking processes, ensuring compliance with company standards and efficient inventory management.

• Engage customers in the Rewards program, explaining benefits and completing enrollment to drive customer loyalty and data capture.

• Educate customers on the Voice of Customer (VOC) survey to gather feedback and drive continuous improvement.

• Support Omni-channel processes, including buy online, pick up in-store (BOPIS) and ship-from-store (SFS) as needed.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/service and operational support. The "Senior" title implies a degree of autonomy and responsibility for training and leading, especially in the manager's absence. Emphasis on SOPs and KPIs indicates a structured operational environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for retail roles, though not explicitly stated. A strong understanding of art and design principles may be beneficial.

Experience: 0-2 years of experience is indicated, with a preference for retail sales and customer service. Experience in custom framing or a related craft is highly advantageous.

Required Skills:

• Basic computer proficiency for order entry, POS systems, and internal communications.

• Solid measuring skills with a focus on accuracy for custom framing projects.

• Ability to safely and effectively operate framing equipment, including mat cutters, saws, and potentially heat presses.

• Proficiency in glass cutting techniques.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Ability to work effectively in a fast-paced retail environment.

• Basic understanding of inventory management and merchandising principles.

• Cash handling accuracy and adherence to financial procedures.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling or custom product environments.

• Experience in selling products or services directly to customers, demonstrating persuasive and solution-oriented approaches.

• Familiarity with art materials, framing techniques, and design principles.

• Experience with POS systems and retail management software.

• Ability to train and mentor junior team members.

• Knowledge of visual merchandising standards for retail displays.

📝 Enhancement Note: The "0-2" experience level suggests that while prior framing experience is preferred, the company is willing to train individuals with strong foundational retail and customer service skills. The "Senior" aspect likely refers to demonstrated potential and readiness to take on more responsibility rather than extensive years of experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented examples of successful customer consultations that led to significant custom framing sales.

• Case studies showcasing the creation of unique and complex framing solutions that met specific customer aesthetic and functional requirements.

• Evidence of adherence to production timelines and quality control measures in past framing projects.

• Metrics demonstrating personal sales performance or contributions to team sales goals in a retail or service environment.

• Examples of how basic computer and measuring skills were applied to solve customer problems or improve processes. Process Documentation:

• Clearly outline personal methodologies for engaging customers in a consultative sales process, from initial inquiry to order completion.

• Detail steps taken to ensure accuracy and quality in framing order fulfillment, including double-checking measurements and material selection.

• Provide examples of how SOPs and company programs were followed to ensure compliance and operational consistency.

• Describe experience in maintaining store presentation, including merchandising and stock management within assigned areas.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for this role at this experience level, candidates should be prepared to discuss their experience through the lens of process and results. Demonstrating an understanding of sales processes, quality control, and operational adherence will be critical.

💵 Compensation & Benefits

Salary Range: Based on the "Senior Framer" title, 0-2 years of experience, and the location in Southlake, Texas, a competitive hourly wage is expected. For similar retail roles in this region, the estimated range would be approximately $15-$20 per hour, with potential for higher earnings based on commission or performance bonuses.

Benefits:

• Comprehensive Health: Medical, dental, and vision coverage, along with telemedicine services for convenient healthcare access.

• Financial Well-being: 401(k) with employer match to support retirement savings, and flexible spending accounts (FSAs) for healthcare and dependent care expenses.

• Employee Support: Employee Assistance Program (EAP) offering confidential counseling and support services.

• Professional Development: Tuition assistance and adoption assistance to support personal and family growth.

• Additional Perks: Commuter benefits, various voluntary insurance options, and significant employee discounts on Michaels products.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. The schedule will likely include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is essential.

📝 Enhancement Note: The salary estimation is based on general retail industry benchmarks for specialized roles in a higher cost-of-living area like Southlake, Texas. The benefits package is extensive and aligns with larger retail organizations, offering significant value beyond base compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels Stores is the largest specialty retailer of arts and crafts supplies in North America, serving a broad customer base looking for materials for creative projects, home décor, and celebrations. This industry context means a focus on creativity, inspiration, and customer engagement.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large, established retail presence with significant operational scale. This size implies structured processes, established training programs, and opportunities for career advancement within a robust organizational framework.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector. This longevity suggests a stable company with a proven business model and a deep understanding of its market and customer base.

Team Structure:

• The Senior Framer will be part of the store's retail team, likely reporting directly to a Framing Manager or a Store Manager.

• The framing department operates as a specialized unit within the broader store, requiring close collaboration with other departments (e.g., sales floor, customer service).

• Team members are expected to support each other, with the Senior Framer playing a role in training and assisting less experienced team members. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships ("Elevated ABC Deliver") and providing exceptional service to drive sales and loyalty.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical for ensuring consistent quality, compliance, and operational efficiency across all stores.

• Performance-Driven: Key Performance Indicators (KPIs) are used to measure success and drive continuous improvement in sales, production, and customer satisfaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer service, and operational excellence within a large retail framework. The "Senior Framer" role is integral to delivering on the company's promise of fueling creativity and celebrating life's moments through custom framing.

📈 Career & Growth Analysis

Operations Career Level: This "Senior Framer" role is positioned as an entry-level to early-career position within the retail operations spectrum, specifically focused on the custom framing department. It requires a blend of customer-facing sales skills, technical framing abilities, and foundational operational awareness (e.g., following SOPs, supporting KPIs). It serves as a stepping stone for individuals looking to develop expertise in specialized retail services.

Reporting Structure: The Senior Framer typically reports to the Framing Manager or, in their absence, a designated Store Manager or Assistant Manager. This structure provides direct mentorship and oversight from experienced retail leaders.

Operations Impact: The Senior Framer's impact is directly tied to driving revenue through custom framing sales, ensuring customer satisfaction with high-quality products, and contributing to the overall efficiency and positive atmosphere of the store. By excelling in this role, they influence customer loyalty and the store's profitability.

Growth Opportunities:

• Framing Specialization: Progression to Framing Manager or lead designer roles within larger or specialized framing departments.

• Retail Management: Advancement into broader store leadership roles such as Assistant Store Manager or Store Manager, leveraging developed customer service, sales, and operational management skills.

• Cross-Departmental Skills: Opportunity to gain experience in other retail areas (e.g., merchandising, inventory, customer service) for a well-rounded retail career.

• Training and Development: Potential to become a key trainer for new team members in framing techniques, sales processes, and operational standards.

📝 Enhancement Note: The "Senior" designation, combined with the 0-2 year experience level, suggests this role is designed for individuals showing potential for leadership and specialized skill development within the retail operations context. Growth is clearly mapped within both the specialized framing area and general retail management.

🌐 Work Environment

Office Type: This is a position within a public retail store setting, specifically within a Michaels store location. The work environment includes both customer-facing areas (sales floor, checkout) and a dedicated framing shop area.

Office Location(s): The specific location is Southlake, Texas, at 1051 E Southlake Blvd. This is a physical retail store environment where the employee will be on-site throughout their shift.

Workspace Context:

• Customer Interaction: The primary workspace is the retail floor and the framing counter/workshop, requiring constant interaction with customers.

• Tools and Technology: Access to framing equipment (mat cutters, saws, glass cutters, heat press), POS systems, basic computer terminals, and potentially inventory management tools.

• Team Collaboration: Opportunities for frequent interaction with fellow team members, including sales associates, cashiers, and management, fostering a collaborative and supportive team dynamic.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings to meet store operational needs. While it's a full-time position (approximately 40 hours/week), the specific shift timings will vary. Some stock room environments may not be climate-controlled, and occasional outdoor work may be required for tasks like truck unloading.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and a positive attitude. The framing shop itself presents specific safety considerations due to tools like glass cutters and heat presses.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, potentially with the Framing Manager and/or Store Manager. This will assess customer service skills, framing knowledge, sales aptitude, and cultural fit.

• Skills Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to framing a hypothetical project.

• Situational Questions: Expect questions about handling difficult customers, resolving order issues, and working within a team.

• Final Assessment: Discussion of responsibilities, expectations, and benefits, with a focus on the candidate's enthusiasm for creativity and customer service.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to discuss past projects or experiences that demonstrate your skills.

• For framing-specific experience, have examples ready of projects you've completed, highlighting complexity, materials used, and problem-solving involved.

• For sales roles, prepare to talk about specific instances where you successfully upsold a product or service, built rapport with a customer, or exceeded sales targets. Use the STAR method (Situation, Task, Action, Result).

• If you have experience with retail POS systems or basic computer applications, be ready to mention them and how you used them effectively.

• Emphasize your understanding of customer service principles and how you create positive customer experiences. Challenge Preparation:

• Customer Service Scenarios: Practice responses to common customer service challenges (e.g., unhappy customer, product inquiry, special request).

• Sales Approach: Prepare to articulate your approach to consultative selling, focusing on understanding customer needs and offering solutions.

• Operational Awareness: Be ready to discuss your understanding of following procedures, maintaining a clean workspace, and contributing to team goals.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction, and a candidate's alignment with Michaels' creative and service-oriented culture. Candidates should emphasize their ability to learn, adapt, and contribute positively to the team.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Mat cutters (e.g., Fletcher, Logan), framing saws, glass cutters, heat presses (for mounting or sealing), potentially specialized tools for frame assembly.

• Point of Sale (POS) System: To process transactions, manage customer orders, and track sales data.

• Basic Computer Applications: For internal communication, order management, and potentially accessing training materials.

Analytics & Reporting:

• While not directly managing complex analytics, the Senior Framer will interact with sales reports and performance data related to custom framing orders and individual sales.

• Understanding of basic metrics like sales per customer, conversion rates, and production turnaround times will be beneficial. CRM & Automation:

• Customer Relationship Management (CRM): Interaction with customer data within the POS or a dedicated system for tracking customer preferences, past orders, and loyalty program status (e.g., Michaels Rewards).

• Order Management Systems: Utilizing internal systems to track custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with specialized framing tools is essential. Familiarity with retail POS systems and basic computer operations is also a core requirement. The role involves interacting with customer data and sales performance metrics.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value driving the company's mission; team members are encouraged to foster a creative environment and inspire customers.

• Customer Focus: Prioritizing customer needs and experiences to build loyalty and drive sales, particularly through personalized service and solutions.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive work atmosphere.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations and uphold the Michaels brand.

• Efficiency & Productivity: Striving to complete tasks accurately and on time, contributing to smooth store operations and meeting performance targets.

Collaboration Style:

• Cross-Functional Integration: Working closely with other store departments to ensure a seamless customer experience, from initial product inquiry to final purchase.

• Mentorship and Support: The "Senior" aspect implies a willingness to guide and support newer team members, fostering a culture of shared learning and problem-solving.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team processes.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer engagement, and operational effectiveness. A Senior Framer is expected to embody these values, contributing to both the artistic aspect of framing and the efficiency of retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales goals while also meeting demanding production timelines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements, often requiring creative problem-solving.

• Maintaining Quality Under Pressure: Ensuring high-quality craftsmanship and accuracy in a fast-paced retail environment with potential for distractions.

• Adapting to New Products/Techniques: Staying current with evolving framing materials, styles, and operational processes.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to deepen expertise in various framing styles, matting techniques, and preservation methods.

• Sales and Customer Service Training: Access to company-provided training on sales strategies, consultative selling, and customer relationship management.

• Retail Operations Management: Potential to learn about inventory management, visual merchandising, and team leadership through exposure to higher-level roles.

• Product Knowledge: Continuous learning about art supplies, framing materials, and current design trends.

📝 Enhancement Note: The challenges are typical of specialized retail roles that require a blend of technical skill, customer interaction, and operational efficiency. The growth opportunities are geared towards developing both specialized craft skills and broader retail management capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to helping a customer who is unsure about the best framing option for their artwork." (Focus on consultative selling, understanding needs, offering solutions, and guiding decisions.)

• "How would you handle a situation where a custom framing order is delayed, and the customer is upset?" (Emphasize communication, empathy, problem-solving, and adherence to company procedures.)

• "Imagine a customer wants a very complex framing design that might be difficult to execute perfectly. How would you manage their expectations while still aiming for customer satisfaction?" (Highlight transparency, technical feasibility assessment, offering alternatives, and commitment to quality.) Company & Culture Questions:

• "What interests you about working at Michaels, and specifically in the custom framing department?" (Connect personal interests in art, creativity, or customer service to the company's mission.)

• "How do you contribute to a positive and collaborative team environment?" (Provide examples of teamwork, support for colleagues, and positive attitude.)

• "How do you stay motivated to meet sales targets and production deadlines?" (Discuss personal drive, goal-setting, and understanding the impact on the business.) Portfolio Presentation Strategy:

• Verbalize Your Experience: Since a formal portfolio isn't mandatory, be ready to verbally "walk through" examples of your best work or most impactful customer interactions.

• Quantify Achievements: Whenever possible, use numbers to illustrate your success (e.g., "I consistently exceeded my personal sales goals by 15%," or "I helped train 3 new team members on framing procedures").

• Highlight Problem-Solving: Describe specific challenges you faced in previous roles and how you effectively resolved them, especially those related to framing, sales, or customer service.

• Demonstrate Process Understanding: Explain how you followed procedures, ensured quality, and contributed to operational goals in previous roles.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, an understanding of sales principles, a commitment to quality craftsmanship, and an ability to work effectively within a team and adhere to operational guidelines.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any experience in custom framing, retail sales, customer service, and operational tasks such as inventory management or merchandising. Use keywords from the job description like "custom framing," "customer service," "sales," and "SOPs."

• Prepare for Discussion: Be ready to discuss your experience with framing equipment, your approach to customer consultations, and examples of how you've met sales or production goals. If you have no direct framing experience, emphasize transferable skills like attention to detail, problem-solving, and a passion for art/crafts.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand how the "Senior Framer" role contributes to the overall customer experience and company success.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on the STAR method for behavioral questions and clearly articulating your skills and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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