Senior Digital Product Designer

📍 Job Overview

Job Title: Senior Digital Product Designer

Company: Banner Health

Location: Hybrid Los Angeles, CA (with remote options in specific states)

Job Type: Full-time

Category: Digital Product Design / User Experience (UX) / User Interface (UI)

Date Posted: August 18, 2026

Experience Level: Senior (7+ years)

Remote Status: Hybrid/Remote Eligible (within specified states)

🚀 Role Summary

• Drive the end-to-end design and development of innovative consumer health solutions, focusing on intuitive user experiences for managing health conditions and engagements with Banner Health.

• Collaborate closely with leadership, engineering teams, and cross-functional partners to translate complex ideas into user-centered digital products across various platforms (web, mobile, voice).

• Champion design thinking and best practices throughout the product lifecycle, from discovery and ideation to testing, iteration, and delivery of both SaaS configurations and custom digital solutions.

• Own and self-direct UI/UX initiatives for digital projects, ensuring a seamless, efficient, and emotionally resonant patient and consumer experience that builds trust and lasting relationships.

• Provide mentorship to junior designers and contribute to the strategic elevation of Banner Health's overall digital experience and brand presence.

📝 Enhancement Note: This role is positioned within Banner Health's "Digital Transform-Experience" department, indicating a strong focus on modernizing patient and consumer interactions through digital channels. The emphasis on "longitudinal health engagements" suggests a need for designers who can think about the entire patient journey and build enduring digital relationships, rather than just transactional experiences. The hybrid nature and remote eligibility in a broad range of states highlight a flexible yet geographically aware approach to talent acquisition.

📈 Primary Responsibilities

• Lead critical projects in the design, development, documentation, and debugging of user interfaces, ensuring an optimal user experience that is simple, efficient, and consistent.

• Translate whiteboard sketches and rough concepts into high-fidelity digital experiences, including responsive web, native mobile applications, voice interfaces, and emerging digital solutions.

• Collaborate with cross-functional teams to prioritize deliverables, manage design asset delivery timelines, and champion the best possible user experience aligned with brand strategy.

• Create comprehensive user studies, user flows, wireframes, UI designs, prototypes, and annotations to deliver modern, accessible digital experiences across multiple platforms.

• Develop and execute cutting-edge web and native UI transitions and animations, working closely with front-end developers and software engineers for seamless implementation.

• Assess and optimize the performance of digital features through active participation in usability testing, user research, and interpretation of analytics data.

• Craft user experiences that directly map to business and user requirements, clearly communicating the User Experience (UX) strategy to stakeholders.

• Develop, maintain, and uphold interactive style guides, design systems, and enterprise standards to ensure continuity of experience across all digital products.

• Mentor UI/UX designers on the team, providing direction and guidance, and assist the department director in elevating the overall digital experience.

• Stay current with UI/UX trends, methodologies, and best practices to ensure Banner Health remains at the forefront of digital experience delivery.

📝 Enhancement Note: The responsibilities clearly delineate a senior-level role that requires not only hands-on design execution but also strategic input, project leadership, and team mentorship. The expectation to "self-direct UI/UX of digital projects from inception to completion" and "embody a strong and helpful creative point of view" underscores the autonomy and influence this position holds.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, User Interface/Experience (UI/UX), Human-Computer Interaction (HCI), or a related field; OR equivalent level of experience and education. Experience:

• Seven (7) or more years of experience in the interactive design field, with a strong emphasis on product design (e.g., responsive web, native app, interactive displays) and brand marketing (e.g., campaigns, social media).

• Proven experience working in inventive and collaborative environments, successfully completing projects on time and within budget with exceptional outcomes.

• Experience working directly with engineering teams and a solid understanding of Agile product development methodologies. Required Skills:

• Portfolio: A comprehensive portfolio is mandatory and must clearly demonstrate a mix of UX and UI skills, along with experience designing across multiple devices (responsive web, native mobile, etc.).

• Design Tools: Expert proficiency with modern design tools such as Sketch, InVision, and the Adobe Creative Suite.

• Prototyping: Strong working knowledge of various low- and high-fidelity prototyping techniques, with the ability to assess and apply the most appropriate techniques for different scenarios.

• User-Centered Design: Deep understanding and application of user-centered design principles in creating accessible and engaging digital experiences.

• Agile Development: Experience working within Agile product development frameworks.

• Cross-Functional Collaboration: Proven ability to collaborate effectively with engineering, product management, and other stakeholders.

• Communication: Excellent verbal and written communication skills, with the ability to articulate conceptual ideas and design rationale clearly to technical and non-technical audiences, including senior leadership.

Preferred Skills:

• Experience with coding HTML, CSS, and JavaScript (note: actual coding is not required for this role, but understanding is beneficial).

• Proven experience in testing, measuring, and refining designs based on customer feedback and market data.

• Agency and/or interactive studio experience is strongly preferred.

• Additional related education or certifications in design, HCI, or related fields.

📝 Enhancement Note: The emphasis on a strong portfolio is paramount for this role. Candidates should prepare to showcase projects that highlight their problem-solving approach, design process, and the tangible impact of their work. The requirement for 7+ years of experience positions this as a senior contributor role, expected to lead projects and mentor others.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies that walk through the design process from problem identification to final solution, emphasizing user research, ideation, design iterations, and final outcomes.

• UX/UI Balance: Showcase a clear balance between user experience (UX) strategy, user flows, wireframing, and user interface (UI) design, visual aesthetics, and interaction design.

• Multi-Device Design: Include examples of designs for responsive web, native mobile applications (iOS/Android), and potentially voice or other emerging digital interfaces.

• Impact & Metrics: Quantify the impact of design decisions whenever possible, using metrics such as conversion rate improvements, user satisfaction scores (e.g., NPS, CSAT), task completion rates, or reduction in support tickets.

• Design Systems Contribution: If applicable, demonstrate experience in contributing to or utilizing design systems, style guides, or component libraries, highlighting consistency and scalability.

Process Documentation:

• Demonstrate familiarity with documenting design processes, including user research findings, design rationale, and iteration logs, to support transparency and knowledge sharing within cross-functional teams.

• Showcase an understanding of how to integrate design findings with business requirements and technical constraints, facilitating a smooth handoff to engineering teams.

📝 Enhancement Note: The "Portfolio Essentials" section is critical. Candidates should select projects that best represent their ability to handle ambiguity, lead design initiatives, and drive measurable business outcomes within a healthcare context. For this role, demonstrating an understanding of healthcare user needs and regulatory considerations (though not explicitly stated, implied in healthcare) would be a significant advantage.

💵 Compensation & Benefits

Salary Range:

• Estimated Hourly Rate: $58.85 - $83.54 USD per hour.

• Explanation: This range is based on Banner Health's internal estimates for this role, considering factors such as required experience, skills, and location. The actual pay will be determined at the time of offer based on a comprehensive review of the candidate's qualifications, including years of relevant work experience, education, certifications, skills, and geographic location, alongside internal pay equity assessments.

Benefits:

• Total Rewards Package: Banner Health offers a comprehensive total rewards package beyond base salary.

• Workplace Excellence: The company has been recognized with Great Place To Work® Certification, reflecting a commitment to employee satisfaction, wellbeing, and fulfillment.

• Health & Wellness: While not explicitly detailed, as a healthcare organization, it is highly probable that robust health, dental, and vision insurance plans are offered.

• Retirement Savings: Likely includes a 401(k) or similar retirement savings plan, potentially with employer matching.

• Paid Time Off: Expect competitive vacation, sick leave, and holiday policies.

• Professional Development: Opportunities for continuous learning and career advancement, as indicated by the mentorship and growth aspects of the role.

Working Hours:

• Standard Hours: Monday - Friday, 8:00 AM to 4:00 PM.

• Flexibility: The role supports remote work from specific states, indicating a degree of flexibility in work location. While core hours are defined, the hybrid nature may allow for some flexibility in daily scheduling, subject to team and project needs.

📝 Enhancement Note: The salary range provided is an hourly rate, which is common for some positions or for contractors. Candidates should inquire about the structure of the "total rewards package" during the interview process to understand the full value of the compensation. The extensive list of eligible remote states suggests a broad talent pool is being considered.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services. Banner Health is a large, integrated healthcare system serving communities across several states.

Company Size: Large. Banner Health is a significant employer, suggesting a well-established corporate structure, robust resources, and a wide range of professional development opportunities.

Founded: Information not directly provided, but Banner Health has a long-standing history as a major healthcare provider in the Western and Southwestern United States.

Team Structure:

• Digital Transformation-Experience Department: This specialized department likely houses product designers, UX researchers, content strategists, and potentially other digital specialists focused on enhancing patient and consumer interactions.

• Reporting: The Senior Digital Product Designer will report to a department leader (e.g., Design Director) and will also collaborate closely with product managers, engineering leads, and senior leadership.

• Cross-Functional Collaboration: A key aspect of this role involves working closely with front-end and back-end developers, product managers, and potentially marketing or business stakeholders to bring digital experiences to life.

Methodology:

• Agile Product Development: The role explicitly mentions experience with Agile methodologies, indicating that teams likely work in sprints, with iterative development cycles and cross-functional team collaboration.

• User-Centered Design: The core of the role is based on user-centered design principles, emphasizing research, testing, and feedback to inform design decisions.

• Design Thinking: The job description highlights the application of design thinking, suggesting a structured approach to problem-solving that involves empathy, ideation, prototyping, and testing.

• Data-Informed Decisions: Interpretation of analytics data and user research findings are crucial for optimizing features and validating design choices.

Company Website: https://www.bannerhealth.com/

📝 Enhancement Note: Banner Health's commitment to "workplace excellence" and its Great Place To Work® Certification suggest a positive and supportive work environment. As a healthcare organization, there's an inherent mission-driven aspect to the work, which can be a strong motivator for employees. The emphasis on digital transformation indicates a forward-thinking approach to leveraging technology in healthcare delivery.

📈 Career & Growth Analysis

Operations Career Level:

This is a Senior Digital Product Designer role, signifying a high level of individual contribution and expertise. Senior designers are expected to lead complex projects, mentor junior team members, influence design strategy, and operate with a significant degree of autonomy. They are often seen as subject matter experts in their domain.

Reporting Structure:

The Senior Digital Product Designer will likely report to a Design Director or Head of Digital Experience within the Digital Transformation-Experience department. They will work closely with Product Managers, Engineering Leads, and collaborate with various business stakeholders across the organization. This structure allows for both strategic direction from leadership and close tactical collaboration with development teams.

Operations Impact:

The impact of this role is direct and significant, focusing on enhancing the patient and consumer experience through digital channels. By creating intuitive and engaging digital solutions, the designer contributes to:

• Improved patient engagement and adherence to care plans.

• Increased patient satisfaction and trust in Banner Health.

• Streamlined access to health information and services.

• Operational efficiency by automating tasks and reducing manual processes for both patients and staff.

• Driving the overall digital transformation strategy of the organization. Growth Opportunities:

• Leadership Development: Potential to move into Lead Designer, Design Manager, or Director roles, overseeing larger teams and strategic initiatives.

• Specialization: Opportunity to deepen expertise in specific areas such as healthcare UX, accessibility design, voice UI, or user research methodologies.

• Cross-Functional Mobility: Experience gained in digital product design within a large healthcare system can open doors to product management, UX strategy, or innovation roles.

• Mentorship: Formal and informal opportunities to mentor junior designers, honing leadership and coaching skills.

• Strategic Influence: Continued involvement in shaping the future digital experience of Banner Health, presenting to senior leadership, and influencing product roadmaps.

📝 Enhancement Note: The career path for a Senior Digital Product Designer at a large organization like Banner Health is typically one of increasing responsibility, strategic influence, and leadership. The emphasis on mentoring and elevating the team's overall digital experience suggests a strong culture of continuous improvement and knowledge sharing.

🌐 Work Environment

Office Type: Hybrid. The role allows for remote work within specified states but also implies an expectation of in-office presence or collaboration for hybrid arrangements. This suggests a modern office environment designed to support collaborative work and team cohesion.

Office Location(s): While the primary listed location is Los Angeles, CA, the extensive list of eligible remote states indicates that the team is distributed. Specific office locations for in-person collaboration would likely be in major Banner Health operational hubs. The "Hybrid Los Angeles CA" designation suggests that Los Angeles is a primary hub for this team.

Workspace Context:

• Collaborative Spaces: Expect modern office spaces with areas designed for brainstorming, team meetings, and collaborative design sessions.

• Technology Infrastructure: Access to robust IT infrastructure, reliable internet, and the necessary software and hardware for digital design work.

• Cross-Functional Interaction: Opportunities to engage regularly with product managers, engineers, researchers, and other designers, fostering a dynamic and interactive work environment.

• Focus Time: The hybrid/remote option and defined working hours aim to balance collaborative needs with the requirement for focused design work.

Work Schedule:

• Core Hours: Monday to Friday, 8:00 AM to 4:00 PM. This schedule is typical for many corporate roles and allows for consistent team availability.

• Flexibility: The remote eligibility suggests that while core hours are important for collaboration, there might be some flexibility in daily scheduling, provided work is completed and team needs are met. This is particularly relevant for individuals who need to manage personal commitments alongside their professional responsibilities.

📝 Enhancement Note: The hybrid nature of this role requires strong self-discipline and communication skills to effectively collaborate with both remote and potentially in-office colleagues. Candidates should be comfortable using digital collaboration tools and proactively engaging with their team.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of resumes and, critically, the submitted portfolio. Candidates must ensure their portfolio clearly aligns with the requirements outlined.

2. Hiring Manager Interview: A conversation with the hiring manager to assess overall fit, experience, understanding of the role, and initial portfolio review. This often includes behavioral questions.

3. Design Challenge/Portfolio Presentation: Candidates will likely be asked to present their portfolio in detail, discussing specific projects, their design process, decision-making rationale, and the impact of their work. A design challenge (either take-home or live) may be included to evaluate problem-solving skills and design approach.

4. Team/Cross-Functional Interviews: Interviews with other designers, product managers, or engineers to assess collaboration style, technical understanding, and cultural fit within the team.

5. Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Curate Wisely: Select 3-5 of your strongest projects that best showcase your UX/UI skills, problem-solving abilities, and impact, especially those relevant to healthcare or complex digital products.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your design decisions (and why), and the quantifiable results achieved.

• Highlight Process: Demonstrate your understanding of user research, wireframing, prototyping, user testing, and iteration. Show how you use data and feedback to refine designs.

• Visual Appeal: Ensure your portfolio is visually polished, easy to navigate, and reflects your design aesthetic and attention to detail.

• Tailor to Banner Health: If possible, subtly tailor your presentation to highlight how your skills and experience align with Banner Health's mission and their focus on patient experience and digital transformation.

Challenge Preparation:

• Understand the Context: If a design challenge is given, thoroughly understand the problem statement, target users, and business goals.

• Embrace Ambiguity: Be comfortable working with limited information, making reasonable assumptions, and clearly stating those assumptions.

• Focus on Process: Even if you don't have a "perfect" solution, demonstrate a strong, logical design process. Explain your thought progression.

• Time Management: Practice managing your time effectively during the challenge to ensure you can present a well-rounded solution.

• Presentation Skills: Prepare to present your solution clearly and concisely, highlighting key design decisions and their rationale.

📝 Enhancement Note: The portfolio is the single most critical element of the application for this role. Candidates should invest significant time in preparing it, ensuring it's not just a collection of work but a compelling narrative of their design capabilities and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Sketch, InVision, Adobe Creative Suite (Photoshop, Illustrator, XD). These are explicitly mentioned and are industry-standard for digital product design.

• Collaboration & Communication: Tools like Slack, Microsoft Teams, Zoom, and project management software (e.g., Jira, Asana, Trello) are likely used for team communication and workflow management.

• Design Systems: Experience with or ability to contribute to design systems and style guides is essential for maintaining brand consistency.

Analytics & Reporting:

• Web/App Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms for interpreting user behavior data and performance metrics.

• User Research Tools: Tools for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, Lookback, Maze).

CRM & Automation:

• While not directly a design tool, understanding how designs integrate with CRM systems (like Salesforce) and marketing automation platforms can be beneficial, especially for understanding the broader customer journey. Banner Health's internal systems would dictate specific requirements here.

📝 Enhancement Note: Proficiency with Sketch, InVision, and the Adobe Suite is non-negotiable. Candidates should be prepared to discuss their experience with these tools and how they leverage them to create effective user experiences. Understanding how design impacts broader digital ecosystems, including CRM and analytics, adds significant value.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A strong emphasis on putting the patient and consumer experience at the forefront of all design decisions.

• Innovation & Improvement: A drive to continuously explore new digital solutions and improve existing experiences.

• Collaboration & Teamwork: Working effectively with diverse teams to achieve common goals.

• Data-Driven Decision Making: Utilizing research and analytics to inform and validate design strategies.

• Quality & Excellence: A commitment to delivering high-quality, polished, and effective digital products.

• Accessibility: Designing inclusive experiences that are usable by all individuals, regardless of ability.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be active participants in cross-functional teams, working closely with product managers, engineers, and stakeholders.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and the sharing of ideas.

• Agile Mindset: Embracing iterative processes, adapting to change, and collaborating closely with development teams throughout the sprint cycles.

• Proactive Engagement: Taking initiative to engage with stakeholders, seek clarity, and drive design forward.

📝 Enhancement Note: The values align with a modern, user-focused design team operating within a mission-driven organization. Candidates should be prepared to discuss how they embody these values in their daily work and how they approach collaboration within a hybrid/remote setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the unique challenges of designing for the healthcare industry, including patient privacy (HIPAA), complex user needs, and diverse technological literacy among users.

• Ambiguity: Working in a dynamic environment where vision and strategy may evolve, requiring the ability to adapt and define clear paths forward.

• Balancing Innovation with Practicality: Developing cutting-edge experiences while ensuring they are feasible to build, maintain, and integrate within existing systems and budgets.

• Cross-Functional Alignment: Ensuring all stakeholders are aligned on design vision, priorities, and outcomes, especially in a large organization.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a hybrid/remote work environment.

Learning & Development Opportunities:

• Industry Best Practices: Staying abreast of the latest trends and methodologies in digital product design, UX research, and UI design.

• Healthcare Innovation: Gaining deep insights into healthcare technology, patient engagement strategies, and the evolving digital landscape of healthcare.

• Leadership Skills: Developing mentorship, coaching, and strategic planning abilities through senior-level responsibilities.

• Cross-Disciplinary Learning: Opportunities to learn from product managers, engineers, data analysts, and business leaders within Banner Health.

• Formal Training/Conferences: Potential for support to attend industry conferences, workshops, or pursue certifications relevant to UX/UI design and healthcare technology.

📝 Enhancement Note: This role offers a significant opportunity to impact healthcare delivery through design. The challenges are substantial but also provide fertile ground for professional growth and the development of specialized expertise in a critical industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex user base with varying levels of technical proficiency. How did you ensure your design was accessible and intuitive for all?" (Focus on user research, accessibility, and iterative testing).

• "Walk us through a project where you had to influence stakeholders or leadership to adopt your design recommendations. What was your approach, and what was the outcome?" (Highlight communication, persuasion, and data-driven rationale).

• "How do you approach balancing innovative design ideas with technical constraints and project timelines in an Agile environment?" (Emphasize collaboration with engineering, iterative design, and pragmatic solutions).

• "Describe a situation where you received critical feedback on your design. How did you process it, and what changes did you make?" (Demonstrate openness to feedback and a focus on improvement). Company & Culture Questions:

• "What interests you about designing for healthcare, specifically for Banner Health?" (Research Banner Health's mission, values, and recent initiatives).

• "How do you contribute to a positive and collaborative team environment, especially in a hybrid/remote setting?" (Discuss your communication style, proactivity, and team-building efforts).

• "How do you stay current with UI/UX trends and incorporate them into your work?" (Mention specific resources, communities, or methodologies you follow).

• "Describe your experience mentoring junior designers or contributing to a design system." (Showcase leadership potential and commitment to team growth). Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically, starting with the problem, your role, the process, key decisions, and outcomes.

• Be Concise: Focus on the most impactful aspects of each project. Avoid getting bogged down in minor details.

• Show, Don't Just Tell: Use visuals effectively to illustrate your design process and final solutions.

• Quantify Impact: Wherever possible, use metrics and data to demonstrate the success of your designs.

• Engage Your Audience: Make it a conversation. Be prepared to answer questions thoughtfully and demonstrate your passion for design.

📝 Enhancement Note: Prepare to discuss your portfolio projects in detail, focusing on your thought process, problem-solving skills, and the measurable impact of your work. Understanding Banner Health's mission and the nuances of healthcare design will be crucial for demonstrating alignment.

📌 Application Steps

To apply for this Senior Digital Product Designer position:

• Submit your application through the Banner Health careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio is up-to-date, showcases relevant projects (especially those demonstrating UX/UI balance, multi-device design, and impact), and is easily accessible. Tailor your selection of projects to highlight experience relevant to healthcare or complex user journeys.

• Resume Optimization: Update your resume to clearly highlight your 7+ years of interactive design experience, proficiency with required tools (Sketch, InVision, Adobe Suite), experience with Agile methodologies, and any relevant healthcare or brand marketing experience. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Prepare to present your portfolio confidently and answer behavioral and situational interview questions. Research Banner Health's mission and recent digital initiatives.

• Company Research: Thoroughly research Banner Health, its values, its digital presence, and its role in the healthcare industry. Understand their commitment to patient experience and digital transformation to better tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.