Senior Content Designer

📍 Job Overview

Job Title: Senior Content Designer

Company: Autodesk

Location: San Francisco, CA, United States / Novi, MI, United States / Vancouver, British Columbia, Canada / Portland, OR, United States

Job Type: FULL_TIME

Category: Digital Employee Experience (DEX) Operations / Knowledge Management

Date Posted: June 04, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: On-site

🚀 Role Summary

• Drive innovation and strategic development within Autodesk's Digital Employee Experience (DEX) team, focusing on content experience design and knowledge management.

• Implement and scale a comprehensive knowledge strategy across a connected network of enterprise products, platforms, and services to empower employees.

• Collaborate cross-functionally to design, build, and deliver clear, consistent, and inclusive employee experiences through robust frameworks and governance models.

• Optimize internal tools, processes, and workflows, particularly for AI-powered employee experiences, ensuring efficient knowledge utilization.

• Develop and enforce content design standards, frameworks, and governance models to ensure a cohesive and consistent voice across all employee-facing products and platforms.

📝 Enhancement Note: While the title is "Senior Content Designer," the responsibilities and required skills, particularly around knowledge management strategy, governance models, and AI-powered experiences, indicate a strong alignment with operational aspects of content and knowledge delivery within a large enterprise. This role requires a strategic operational mindset to scale and optimize content processes.

📈 Primary Responsibilities

• Partner with the Principal Content Strategist to architect and implement a scalable knowledge management approach, encompassing all phases of the content lifecycle across diverse internal organizations.

• Contribute to the design and development of internal tools, processes, and workflows specifically engineered to optimize knowledge for use in AI-powered employee experiences across multiple platforms.

• Establish and refine content design standards, frameworks, and content governance models to ensure all internal content creators maintain a consistent, cohesive voice and adhere to best practices across employee-facing products and platforms.

• Apply extensive knowledge of information architecture principles, including taxonomy, hierarchy, and structure, to deploy strategies that foster reusable, scalable, and interconnected content experiences.

• Craft user-interface (UI) text and in-product messaging that aligns with internal standards and effectively guides employees toward successful utilization of DEX products and platforms.

• Act as a pivotal resource within the organization, actively enabling internal teams to adopt content standards, governance models, and knowledge management best practices through clear guidance, training, and collaborative partnerships.

• Collaborate with stakeholders to ensure knowledge management efforts are efficient, strategically aligned, and contribute to shared organizational goals across the ecosystem of internal content creators at Autodesk.

• Conduct rigorous user research and partner on defining measurable indicators of success (e.g., content quality, reuse rates, findability, effectiveness) to inform and drive ongoing process improvements.

📝 Enhancement Note: The responsibilities emphasize process development, governance, and strategic implementation of knowledge systems, which are core to Revenue Operations and Sales Operations functions, albeit applied to internal employee experience. The focus on "scalability," "efficiency," "governance," and "measurable indicators of success" are strong operational indicators.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in a related field such as Communications, Technical Writing, Information Science, Human-Computer Interaction, or a related discipline is typically expected for a Senior role.

Experience: 5+ years of demonstrated experience in developing high-quality, in-product content experiences and implementing robust knowledge management strategies for software applications and internal teams.

Required Skills:

• 5+ years of experience in developing high-quality, in-product content experiences.

• Proven expertise in implementing knowledge management strategies for software applications and internal teams.

• Broad knowledge of information architecture principles, including taxonomy, hierarchy, and structure.

• Experience with modular content management systems (e.g., Contentful, Brightspot, Storyblok).

• Proven ability to partner effectively with cross-functional teams to execute complex initiatives.

• Demonstrated ability to thrive and create clarity in rapidly evolving project environments with dynamic requirements.

• Portfolio showcasing expertise in knowledge-centered methodologies, data-driven decision-making, and the design, strategy, and management of content. Preferred Skills:

• Experience utilizing generative AI in content development and maintenance processes.

• Content modeling experience within a modular content management system, including the ability to define scalable content types, metadata schemas, and relationships that support structured, reusable, and omnichannel content delivery.

📝 Enhancement Note: The emphasis on modular content management systems, content modeling, and AI integration suggests a need for individuals who can operationalize content at scale. The portfolio requirement is critical for demonstrating practical application of these skills in a structured, results-oriented manner, akin to operations professionals showcasing process improvements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of expertise in knowledge-centered methodologies, showcasing how knowledge is structured, accessed, and utilized for employee productivity.

• Case studies illustrating data-driven decision-making processes applied to content strategy and knowledge management improvements.

• Examples of the design, strategy, and management of content, particularly within software applications or internal platforms.

• Evidence of implementing scalable knowledge management strategies that have directly impacted user or employee experience and operational efficiency. Process Documentation:

• Documentation or examples of workflow design and optimization for content lifecycle management, from creation to archival.

• Evidence of system implementation or integration related to content management or knowledge sharing platforms.

• Metrics and analysis demonstrating the measurement of content quality, reuse, findability, and overall effectiveness.

📝 Enhancement Note: The portfolio requirement is a strong indicator that Autodesk values demonstrable results and structured approaches, much like operations roles that require a portfolio of process improvements, system implementations, or ROI analyses. This section is crucial for candidates to highlight their ability to operationalize content strategy.

💵 Compensation & Benefits

Salary Range:

Based on provided data for U.S. roles, the expected base salary range for this Senior Content Designer position is $106,000 to $189,970 USD per year. This range is dependent on the candidate's experience level and geographic location, with potential for offers exceeding this range.

Benefits:

• Comprehensive health benefits.

• Financial benefits.

• Generous time away policies.

• Programs for everyday wellness.

• Potential for annual cash bonuses.

• Eligibility for stock grants. Working Hours:

The standard working hours for this full-time, on-site position are approximately 40 hours per week. While not explicitly stated, senior roles often allow for some flexibility in work scheduling, provided operational needs and project deadlines are met.

📝 Enhancement Note: The salary range is explicitly provided, offering a clear benchmark. The benefits listed are standard for a large tech company like Autodesk and should be considered alongside the core responsibilities when evaluating the total compensation package. The inclusion of "Annual Cash Bonuses" and "Stock Grants" aligns with typical compensation structures for senior roles in the tech industry, reflecting a performance-oriented environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & Technology (Computer-Aided Design - CAD, 3D Design, Engineering, Construction, Media & Entertainment). Autodesk is a leader in software for architects, engineers, designers, and manufacturers.

Company Size: Autodesk is a large enterprise company, typically categorized as having 10,000+ employees. This size implies established processes, cross-functional teams, and a significant internal user base for DEX services.

Founded: 1982. With a long history, Autodesk has evolved significantly, indicating a culture that can adapt and innovate, which is crucial for roles involving new technologies like generative AI.

Team Structure:

• The role is within the Digital Employee Experience (DEX) team, specifically the Content Design, Knowledge Strategy & Insights team. This suggests a specialized unit focused on internal operational excellence.

• This team likely comprises content strategists, content designers, information architects, knowledge managers, and potentially UX researchers focused on the internal employee journey.

• Collaboration is expected to be extensive, involving partnerships with product teams, IT, HR, and other internal stakeholders to ensure cohesive employee experiences. Methodology:

• The team's methodology will likely be data-driven, focusing on user research and measurable indicators of success (content quality, reuse, findability).

• A strong emphasis will be placed on developing scalable frameworks and robust governance models for content and knowledge management.

• The integration of AI, particularly generative AI, points towards an innovative and forward-thinking approach to enhancing employee experiences and operational efficiency.

Company Website: https://www.autodesk.com/

📝 Enhancement Note: Understanding Autodesk's industry and scale is key. For operations-minded candidates, a large enterprise environment means understanding established processes, the importance of governance, and the impact of well-executed internal systems on overall business efficiency and employee productivity. The DEX team's focus is essentially an internal operations function for employee enablement.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" role, indicating a level of expertise and autonomy beyond entry-level or mid-level positions. It requires significant experience (5+ years) and the ability to lead initiatives, mentor others, and influence strategy. In an operations context, this means being able to design, implement, and optimize complex systems and processes.

Reporting Structure: The role reports to the Principal Content Strategist within the Content Design, Knowledge Strategy & Insights team. This structure suggests a clear hierarchy and specialized focus within the broader DEX organization.

Operations Impact: The impact of this role is on the efficiency, productivity, and overall experience of Autodeskers. By improving knowledge management and content design, this role directly contributes to operational effectiveness, employee engagement, and the ability of employees to innovate and perform their jobs effectively. This has downstream impacts on product development cycles, customer support, and overall business agility.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in knowledge management, content strategy, information architecture, and content modeling within a large, complex enterprise. Gain hands-on experience with AI integration in operational workflows.

• Leadership Development: Potential to move into leadership roles within the DEX team, such as managing a content operations function, leading strategic initiatives, or mentoring junior designers and strategists.

• Cross-functional Influence: Develop strong stakeholder management skills and gain exposure to various business units, enhancing influence and strategic partnership capabilities across the organization.

📝 Enhancement Note: For operations professionals, this role offers a unique opportunity to apply process optimization and strategic thinking to internal employee experience, which is a critical, often overlooked, operational domain. The growth paths align with typical operations career progression: specialization, leadership, and broader strategic influence.

🌐 Work Environment

Office Type: The job is listed as "On-site," with specific locations in San Francisco, Novi, Vancouver, and Portland. This indicates a traditional office-based work environment designed for in-person collaboration.

Office Location(s):

• San Francisco, CA, United States (One Market)

• Novi, MI, United States

• Vancouver, British Columbia, Canada

• Portland, OR, United States

These locations are major hubs, suggesting well-equipped office facilities and access to talent pools.

Workspace Context:

• The on-site nature implies a collaborative workspace where team members can interact directly, fostering quick problem-solving and idea exchange, crucial for complex design and strategy work.

• Access to Autodesk's internal tools, platforms, and potentially advanced technology infrastructure will be available to support content design and knowledge management efforts.

• Opportunities for direct engagement with peers, managers, and cross-functional partners are inherent to the on-site environment, facilitating knowledge sharing and relationship building. Work Schedule:

The role is full-time, typically around 40 hours per week. While on-site, Autodesk may offer some flexibility in daily start/end times, allowing for effective management of personal needs while ensuring operational coverage and team collaboration.

📝 Enhancement Note: The on-site requirement is important for candidates who prefer or require direct collaboration. For operations roles, being physically present in an office can facilitate spontaneous problem-solving, team building, and direct access to resources and stakeholders, which can be advantageous for implementing and refining operational processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and portfolios to assess basic qualifications and alignment with the role.

• Technical/Skills Interview: This stage will focus on your experience with content design, knowledge management, information architecture, and your ability to use relevant tools (e.g., CMS). Expect discussions around your portfolio projects.

• Case Study/Portfolio Presentation: You will likely be asked to present one or more projects from your portfolio, detailing the problem, your approach, the solutions implemented, and the results achieved. This is where your operations mindset and process-oriented thinking will be evaluated.

• Cross-functional/Team Interview: Interviews with potential peers and stakeholders from other departments (e.g., Product, IT) to assess collaboration skills, communication style, and cultural fit.

• Final Interview: May involve senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Highlight Operations Impact: For each project, clearly articulate the business problem or operational challenge, your specific role, the process you followed, the tools/methods you used, and the measurable outcomes (e.g., improved efficiency, reduced errors, increased adoption, cost savings).

• Showcase Process & Strategy: Detail your approach to information architecture, taxonomy development, content governance, and knowledge management. Explain why you made certain design or strategic choices.

• Demonstrate Tool Proficiency: If you used specific CMS platforms (Contentful, Brightspot, Storyblok) or AI tools, highlight these and your level of expertise.

• Focus on Reusability & Scalability: Emphasize how your work was designed to be reusable, scalable, and maintainable, aligning with operational efficiency goals.

• Clarity and Conciseness: Present your work clearly and concisely, ensuring stakeholders can easily understand your contributions and the impact of your work.

Challenge Preparation:

• Be prepared for potential exercises that might involve analyzing a content problem, proposing a knowledge management solution, or outlining a content governance framework.

• Practice articulating your thought process for problem-solving and decision-making, especially how you incorporate data and user feedback.

• Prepare to discuss how you would approach implementing new standards or processes within a large organization.

📝 Enhancement Note: The emphasis on portfolio review and case studies is a strong indicator that Autodesk values practical application and demonstrable results, mirroring the expectations in operations roles. Candidates should frame their experience using operational language focused on process, efficiency, and measurable outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Modular Content Management Systems (CMS): Experience with systems like Contentful, Brightspot, or Storyblok is required. Proficiency in defining content types, metadata schemas, and relationships within these platforms is key.

• AI & Generative AI Tools: Experience using generative AI in content development and maintenance is a preferred skill, suggesting Autodesk is leveraging these technologies for content creation and optimization.

• Internal Tools & Platforms: The role will involve working with various internal Autodesk tools and platforms that support employee experience, knowledge management, and content delivery.

Analytics & Reporting:

• User Research Tools: Experience with tools for conducting user research to validate content designs and gather insights.

• Performance Metrics Tools: Ability to define and track measurable indicators of success, such as content quality, reuse rates, findability, and effectiveness. This implies familiarity with analytics platforms or custom reporting solutions.

CRM & Automation:

• While not a direct CRM role, understanding how content integrates into broader employee support systems or knowledge bases that might be linked to HRIS or internal ticketing systems could be beneficial.

• Workflow automation related to content creation, review, and publishing processes within the CMS or related tools.

📝 Enhancement Note: For operations professionals, understanding the technology stack is crucial. This Senior Content Designer role requires familiarity with specialized CMS platforms and emerging AI technologies, indicating a modern, tech-forward operational environment. The ability to integrate and optimize these tools for knowledge management is a key operational skill.

👥 Team Culture & Values

Operations Values:

• Innovation & Forward-Thinking: Embracing new technologies like generative AI to enhance employee experiences and operational workflows.

• Consistency & Clarity: Ensuring a unified voice and clear guidance across all employee-facing content and platforms.

• Efficiency & Scalability: Designing processes and systems that are efficient, reusable, and can scale to meet the needs of a large global organization.

• Data-Driven Decision Making: Utilizing research and metrics to inform content strategy and drive continuous improvement.

• Collaboration & Partnership: Working effectively with diverse teams to achieve shared goals and deliver cohesive experiences.

Collaboration Style:

• Cross-functional Integration: Actively partnering with product teams, IT, HR, and other stakeholders to embed content strategy and knowledge management into the employee journey.

• Process Improvement Culture: A willingness to identify inefficiencies, propose solutions, and implement best practices in content and knowledge operations.

• Knowledge Sharing: Fostering an environment where best practices, learnings, and insights are shared openly to elevate the collective capability of the organization.

📝 Enhancement Note: The values described align closely with those found in effective operations teams: a focus on data, efficiency, scalability, and continuous improvement, applied here to the domain of employee experience. Understanding these values is key to demonstrating cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Knowledge Management: Implementing and maintaining a consistent, high-quality knowledge management system across a large, global organization with diverse needs and content creators.

• Integrating AI Effectively: Navigating the complexities of integrating generative AI into content workflows while ensuring accuracy, consistency, and adherence to organizational standards.

• Driving Adoption: Encouraging widespread adoption of new content standards, governance models, and knowledge management best practices among a diverse group of internal content creators.

• Evolving Requirements: Adapting to rapidly changing project requirements and technological advancements in a dynamic enterprise environment.

Learning & Development Opportunities:

• Specialized Training: Opportunities to deepen expertise in advanced content modeling, AI in content, and information architecture through internal resources or external training.

• Strategic Project Leadership: Leading significant initiatives that have a broad impact on employee productivity and experience, building leadership and strategic planning skills.

• Industry Exposure: Engaging with industry trends in content design, knowledge management, and AI, potentially through conferences or professional networks.

• Mentorship: Opportunities to learn from and mentor colleagues, fostering professional growth within the content and operations domains.

📝 Enhancement Note: Identifying these challenges and growth opportunities allows candidates to frame their experience and aspirations in a way that aligns with Autodesk's needs and developmental focus, demonstrating proactive engagement with the role's complexities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you implemented a knowledge management strategy for a complex software product or internal system. What were the key challenges, and how did you measure success?" (Focus on process, metrics, and scalability)

• "How would you approach developing content governance models for a large organization with many content creators? What are the critical components?" (Focus on structure, standardization, and adoption)

• "Imagine we are integrating generative AI into our employee knowledge base. What are the potential risks, and how would you mitigate them through content design and operational processes?" (Focus on AI, risk management, and operational controls) Company & Culture Questions:

• "What excites you about Autodesk's mission and the Digital Employee Experience team's role in it?" (Research company values and DEX's strategic importance)

• "How do you foster collaboration and drive adoption of new processes or standards across different departments?" (Highlight experience with cross-functional teams and change management)

• "Describe a situation where you had to create clarity in an ambiguous or rapidly changing project environment. What was your approach?" (Demonstrate adaptability and problem-solving skills) Portfolio Presentation Strategy:

• Structure for Operations Impact: For each case study, clearly outline the "Problem" (operational inefficiency, knowledge gap), "Solution" (your design/strategy, process implemented), "Execution" (your role, tools used, collaboration), and "Results" (measurable improvements like efficiency, cost savings, adoption rates).

• Data-Driven Narrative: Emphasize how data (user research, metrics) informed your decisions and how you measured the ROI or impact of your work.

• Process Transparency: Explain the steps you took, the frameworks you applied, and how you ensured scalability and maintainability of your solutions.

• Concise and Engaging: Be prepared to present key information succinctly, focusing on the most impactful aspects of your projects.

📝 Enhancement Note: Tailoring interview preparation to focus on operational aspects – process, metrics, scalability, and cross-functional collaboration – will resonate strongly with Autodesk's likely evaluation criteria for this role, even with a "Content Designer" title.

📌 Application Steps

To apply for this Senior Content Designer position:

• Submit your application through the Autodesk careers portal via the provided link.

• Customize Your Resume: Highlight experience related to knowledge management, content strategy, information architecture, content governance, and experience with modular CMS platforms. Quantify achievements with metrics where possible, framing them in terms of operational efficiency or impact.

• Curate Your Portfolio: Select 2-3 key projects that best demonstrate your skills in content design, knowledge management, and process implementation. Ensure each project clearly outlines the operational challenge, your strategic approach, the technologies used, and the measurable outcomes. For each, be ready to discuss the "why" behind your process and design decisions.

• Prepare for Case Studies: Practice presenting your portfolio projects. Focus on articulating the operational context, your strategic contributions, the methodologies you employed, and the tangible results achieved. Be ready to discuss how your work aligns with scalability and efficiency.

• Research Autodesk & DEX: Understand Autodesk's products, its industry position, and the strategic importance of the Digital Employee Experience (DEX) team. Familiarize yourself with their stated values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. While the role is titled "Senior Content Designer," its responsibilities and requirements strongly align with operational functions focused on content strategy, knowledge management, and process optimization within a large enterprise. All details should be verified directly with the hiring organization before making application decisions.

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