Senior Content Designer (6 Month FTC)

📍 Job Overview

Job Title: Senior Content Designer (6 Month FTC)

Company: Trustpilot

Location: London, United Kingdom

Job Type: Contract (Fixed-Term)

Category: Content Design / UX Writing

Date Posted: May 11, 2026

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: Hybrid

🚀 Role Summary

• This role requires a seasoned Senior Content Designer to craft clear, impactful, and data-driven in-product content for Trustpilot's B2B business customers.

• The position involves shaping product narratives, leading B2B product content strategy, and designing experiments to validate and grow user engagement and adoption.

• A key aspect of this role is the proactive integration of AI into design workflows, including prompt design and algorithmic governance, to enhance user experiences and operational efficiency.

• Candidates will collaborate extensively with cross-functional teams, including Product Design, Engineering, Research, and Data Analytics, to align content strategy with high-level business objectives such as revenue growth and product adoption.

📝 Enhancement Note: The "6 Month FTC" (Fixed-Term Contract) nature of this role suggests a project-based focus, likely involving specific product launches, feature enhancements, or strategic content initiatives where measurable business impact is paramount. The emphasis on B2B customers and revenue/adoption goals indicates a strong alignment with Go-To-Market (GTM) operations and revenue enablement.

📈 Primary Responsibilities

• Design, write, and edit compelling in-product content across product flows, interface language, navigation, and terminology to support user understanding and drive measurable business results for Trustpilot Business.

• Develop and execute a robust B2B product content strategy, including regular testing and iteration, to enhance user experience and product adoption rates.

• Shape product narratives and squad direction by building strong partnerships with Product Managers, UX Designers, and other stakeholders, translating complex technical details into clear, actionable content.

• Conduct UX audits of existing content experiences, define UX guidance, and contribute to information architecture improvements to ensure consistency and effectiveness.

• Lead the integration of AI into content design processes, including designing prompts, building prompt libraries for new features, and exploring algorithmic governance and answer engine optimization.

• Actively participate in design sessions, wireframing, and high-fidelity mockups using Figma, contributing to the overall UX design of the product.

• Foster a collaborative environment by participating in content critiques, offering and receiving constructive feedback from UX design peers, and engaging daily with cross-functional teams.

• Prioritize and manage significant projects within the B2B product roadmap, ensuring alignment with organizational goals and effective resource allocation.

📝 Enhancement Note: The responsibility to "Consistently recognize, rank, and engage with the most significant projects within B2B" implies a need for strong strategic prioritization skills, akin to those found in operations roles managing complex project portfolios and aligning initiatives with overarching business objectives. This also suggests a need to understand the business impact and ROI of content initiatives.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, UX Design, Human-Computer Interaction, or a related field is often preferred for senior content design roles. Equivalent practical experience will also be strongly considered.

Experience: Substantial experience (implied 5-10 years) in content design, UX writing, or a similar role within a product development environment. Experience in a B2B SaaS environment is highly advantageous.

Required Skills:

• Demonstrated expertise in content design and/or UX writing, with a portfolio showcasing impactful work.

• Proven ability to create content that has driven tangible business results, such as increased revenue, adoption, or user engagement.

• Exceptional communication, presentation, and interpersonal skills, with fluency in English for effective collaboration with diverse, global teams.

• High proficiency with UX design tools, particularly Figma, for creating wireframes, mockups, and prototypes.

• Experience working with complex, ambiguous projects and managing multiple stakeholder inputs effectively.

Preferred Skills:

• Curiosity and demonstrated experience in integrating AI into design workflows, including prompt design, algorithmic governance, or answer engine optimization.

• Experience writing and designing for B2B customers and audiences, particularly in the UK and US markets.

• Familiarity with A/B testing methodologies for content optimization.

• Knowledge of information architecture principles and UX auditing.

📝 Enhancement Note: The emphasis on "tangible business results" and "driving decisions in a squad" strongly suggests that candidates should be prepared to quantify the impact of their work using metrics relevant to operations, such as conversion rates, user retention, feature adoption, and revenue uplift.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a range of content design projects, with a clear focus on B2B product experiences.

• Specific examples of content that have directly contributed to significant business outcomes, such as increased revenue, improved customer adoption, or enhanced user satisfaction.

• Case studies illustrating the candidate's process for tackling ambiguous problems, including research, ideation, design, and iteration.

Process Documentation:

• Showcase your process for conducting content audits, defining UX guidance, and contributing to information architecture improvements.

• Detail your methodology for designing and executing content experiments, including A/B testing, to validate hypotheses and drive data-informed decisions.

• Provide examples of how you have integrated AI into your design process, including prompt engineering and the development of prompt libraries.

• Illustrate your approach to collaborating with cross-functional teams, including engineering, product management, and research, throughout the product development lifecycle.

📝 Enhancement Note: For operations-focused roles, a portfolio often includes documentation of process improvements, efficiency gains, and ROI calculations. While this role is in Content Design, showcasing the operational impact of content – how it streamlines processes, reduces support tickets, or drives sales enablement – will be crucial. Metrics and quantifiable results are key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Content Designers in London with 5-10 years of experience, a competitive salary range for a 6-month fixed-term contract is estimated to be between £55,000 - £75,000 per annum (pro-rata), depending on experience and specific skill alignment. This range reflects the demand for specialized UX writing and content strategy skills in a high-cost-of-living area like London.

Benefits:

• Flexible Working Options: Support for work-life balance.

• Competitive Compensation Package: Including a bonus structure.

• Holiday Entitlement: 25 days per year, increasing to 28 after 2 years.

• Paid Volunteering Days: Two days annually to contribute to community causes.

• Learning & Development: Access to Trustpilot Academy and Blinkist, fostering continuous skill enhancement.

• Health & Wellness: Pension, life insurance, health cash plan, online GP, 24/7 Employee Assistance Program, and full access to Headspace.

• Family Support: Paid parental leave.

• Commuting Support: Season ticket loan and cycle-to-work scheme.

• Office Amenities: Central London office with recreational facilities and refreshments.

• Social & Networking: Regular company events, ERG activities, and team socials.

• Employee Perks: Access to over 4,000 deals and discounts.

• Financial Services: Independent financial advice and mortgage broker services.

• Career Acceleration: Talent acceleration programs for rapid career development.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with an emphasis on flexible working options to support work-life integration.

📝 Enhancement Note: The compensation estimate is based on average salaries for similar contract roles in London, considering the seniority and specialized skills required. The bonus and extensive benefits package are typical for a FTSE-250 company and add significant value to the overall compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Trustpilot operates in the Technology sector, specifically within the Software & Services industry, focusing on online review platforms and customer experience management. As a FTSE-250 company, it signifies a mature, publicly traded entity with established operational standards.

Company Size: Trustpilot is a large organization, with over 1,000 employees globally. This size suggests a well-defined organizational structure, established processes, and opportunities for cross-functional collaboration, while still maintaining a dynamic, growth-oriented culture.

Founded: Founded in 2007, Trustpilot has a history of growth and innovation. This longevity indicates a stable company with a proven business model, now scaling its global operations and product offerings.

Team Structure:

• The Senior Content Designer will likely be part of a Product Design or UX team, working within specific "squads" that are cross-functional, comprising Product Managers, Engineers, Designers, and Researchers.

• Reporting will likely be to a Head of Product Design, Lead Content Designer, or similar leadership role within the design function.

Methodology:

• Trustpilot emphasizes a data-driven approach, using analytics to inform product decisions and measure the impact of design initiatives.

• Workflow optimization is a continuous process, with a focus on agile methodologies and iterative development.

• The company embraces innovation, particularly around AI integration, encouraging experimentation and the adoption of new technologies to improve user experience and business outcomes.

Company Website: https://business.trustpilot.com/

📝 Enhancement Note: Trustpilot's position as a FTSE-250 company implies a strong emphasis on metrics, ROI, and structured processes, which are core tenets of revenue and sales operations. This context suggests that operational efficiency and measurable business impact will be highly valued in this role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within Content Design, requiring significant autonomy, strategic thinking, and the ability to lead initiatives. It aligns with senior individual contributor roles in operations that focus on strategy, process improvement, and stakeholder management, rather than purely execution.

Reporting Structure: The Senior Content Designer will report into a design leadership role but will work closely within product squads, collaborating daily with peers from engineering, product management, and research. This structure facilitates direct impact on product development and strategy.

Operations Impact: The role is designed to have a direct impact on key business operations by:

• Improving user adoption and retention through clear, effective product content.

• Driving revenue growth by optimizing conversion funnels and user journeys.

• Reducing operational costs by decreasing support inquiries through better in-product guidance.

Growth Opportunities:

• Specialization: Deepen expertise in B2B content strategy, AI-driven design, and product narrative shaping.

• Leadership: Opportunity to mentor junior designers, lead content initiatives, and contribute to design system evolution.

• Cross-functional Exposure: Gain deep insights into product management, engineering, and data analytics, valuable for a career in product operations or GTM strategy.

• Contract Extension/Permanent Role: While a fixed-term contract, strong performance could lead to extensions or opportunities for permanent positions within Trustpilot.

📝 Enhancement Note: The "Talent acceleration programs" mentioned in the benefits highlight Trustpilot's commitment to employee development, which is a critical factor for operations professionals seeking to advance their careers in areas like revenue operations, sales operations, or GTM strategy.

🌐 Work Environment

Office Type: Trustpilot offers a hybrid work environment, with a central London office equipped with modern amenities. This suggests a blend of remote flexibility and in-office collaboration.

Office Location(s): The primary office location is in London, United Kingdom, providing a hub for team meetings, collaborative sessions, and social events.

Workspace Context:

• The office environment is described as collaborative, with facilities like table tennis, a gaming corner, and coffee bars, fostering a positive and engaging atmosphere.

• Access to necessary operations tools and technology, including Figma, is standard. The role also encourages embracing new technologies like AI.

• Daily interaction with a diverse range of colleagues across disciplines is expected, promoting knowledge sharing and cross-functional synergy.

Work Schedule: The work schedule will be structured around standard full-time hours but will incorporate flexible working options. This flexibility is beneficial for managing complex content design tasks that may require focused, uninterrupted periods, aligning well with the demands of operations work that often involves deep analysis and process refinement.

📝 Enhancement Note: The hybrid model and collaborative office space are designed to facilitate efficient communication and teamwork, which are essential for operations roles that often require real-time problem-solving and alignment across departments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience, skills, and alignment with the role's requirements. Be prepared to highlight specific examples of B2B content impact.

• Hiring Manager Interview: A discussion about your background, experience, and approach to content design, product strategy, and AI integration. Focus on how you've driven business results.

• Portfolio Review & Design Exercise: This is a critical stage. You will likely present your portfolio, focusing on 1-2 key projects that demonstrate your ability to handle ambiguity, collaborate, and achieve measurable outcomes. A practical design exercise or case study related to B2B product content may also be required.

• Cross-functional Stakeholder Interviews: Interviews with peers from Product, Engineering, or Marketing to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Potentially with a senior leader to discuss strategic fit and overall candidacy.

Portfolio Review Tips:

• Quantify Impact: For each project, clearly articulate the problem, your solution, and the quantifiable business results achieved (e.g., "Increased feature adoption by 15%," "Reduced support tickets by 10%").

• Showcase Process: Detail your thought process, research methods, design iterations, and how you navigated challenges and stakeholder feedback.

• Highlight B2B Relevance: Emphasize projects that involved complex B2B products, enterprise users, or business-critical workflows.

• Demonstrate AI Integration: If you have experience with AI in design, showcase it clearly with specific examples of prompt design or workflow integration.

• Figma Proficiency: Be ready to walk through your Figma files, explaining your design decisions and UI structure.

Challenge Preparation:

• Anticipate questions about how you would approach content strategy for a new B2B feature or how you would improve an existing complex user flow.

• Prepare to discuss your understanding of AI's role in content design and how you would implement it responsibly.

• Think about how you manage competing priorities and stakeholder demands, a key skill in operations.

📝 Enhancement Note: The interview process strongly emphasizes a results-oriented approach and the ability to demonstrate tangible business impact, mirroring the expectations for roles in revenue and sales operations where performance is directly tied to business metrics.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, high-fidelity mockups, prototyping, and design collaboration. Proficiency is a must.

• Content Management Systems (CMS): While not explicitly mentioned, familiarity with CMS platforms used for website or in-product content management may be beneficial.

• AI Design Tools & Platforms: Experience or a strong understanding of tools for prompt engineering, AI content generation, and potentially AI governance.

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior, track content performance, and measure impact.

• Data Visualization Tools: Experience with tools for creating dashboards (e.g., Tableau, Power BI) to present findings and demonstrate ROI.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how content influences CRM data and sales processes (e.g., lead conversion, customer onboarding) is valuable. Familiarity with Salesforce or similar platforms would be a plus.

• Workflow Automation Tools: Understanding principles of workflow automation, particularly how content can trigger or support automated processes.

📝 Enhancement Note: The mention of AI integration and data analytics tools points to a modern, data-informed approach to content design, which is increasingly crucial in operations roles that rely on technology to drive efficiency and performance.

👥 Team Culture & Values

Operations Values:

• Trust & Transparency: As a company built on trust, this value is paramount, influencing how internal teams interact and how products are designed.

• Customer Centricity: A deep focus on understanding and serving the needs of both consumers and businesses.

• Data-Driven Decision Making: Emphasizing the use of data and metrics to guide strategy and measure success, a core tenet of operations.

• Collaboration & Inclusivity: Fostering an environment where diverse perspectives are valued and teams work together effectively across disciplines.

• Innovation & Agility: Encouraging experimentation, embracing new technologies like AI, and adapting quickly to market changes.

Collaboration Style:

• Cross-functional Integration: Daily collaboration with Product, Engineering, Research, and Marketing teams is expected, requiring strong communication and partnership skills.

• Feedback Culture: A willingness to both provide and receive constructive feedback through design critiques and peer reviews is essential for continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights across teams to foster collective growth and efficiency.

📝 Enhancement Note: Trustpilot's emphasis on trust, data, and collaboration aligns perfectly with the operational ethos of revenue and sales operations, which aim to build transparent processes, leverage data for strategic advantage, and foster seamless cross-functional alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Working on projects with significant ambiguity and multiple stakeholder inputs requires strong problem-solving and prioritization skills.

• AI Integration: Designing effective and ethical AI-driven content experiences, including prompt design and governance, presents a novel and evolving challenge.

• B2B Complexity: Translating complex technical features and business value propositions into clear, engaging content for a sophisticated B2B audience.

• Measuring Impact: Quantifying the precise business impact of content design initiatives, especially in a short-term contract, requires robust metrics and clear communication.

Learning & Development Opportunities:

• AI in Design: Gain hands-on experience and develop expertise in applying AI to content design workflows, a highly sought-after skill.

• B2B Product Strategy: Deepen understanding of B2B product development, strategy, and the specific needs of business customers.

• Cross-functional Acumen: Enhance collaboration skills and gain insights into the operations of product management, engineering, and marketing.

• Mentorship: Opportunities to learn from experienced UX designers and product leaders within a growing FTSE-250 company.

📝 Enhancement Note: The challenges outlined are common in fast-paced, product-led organizations and are directly relevant to operations professionals tasked with driving efficiency and impact in complex environments. The growth opportunities focus on developing skills highly valued in operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used content design to drive significant business results for a B2B product. What were the metrics, and what was your role?" (Focus on quantifiable outcomes, process, and business impact).

• "How would you approach designing the in-product content for a new AI-powered feature that helps businesses optimize their customer reviews?" (Demonstrate understanding of AI, B2B needs, and your design process).

Company & Culture Questions:

• "What attracts you to Trustpilot's mission of becoming the universal symbol of trust?" (Connect to company values and your own motivations).

• "How do you see AI evolving the role of a Content Designer, and how would you integrate it into your work here?" (Showcase forward-thinking and practical application).

Portfolio Presentation Strategy:

• Structure: Use a clear narrative for each case study: Problem, Your Role, Process, Solution (showcasing Figma work), and Results (quantified business impact).

• Focus on Impact: Clearly articulate the "so what?" for each project – how did your work benefit the business or the user?

• Process Transparency: Be ready to walk through your Figma files and explain your design decisions, research, and iterations.

• AI Integration: If applicable, dedicate a section or highlight projects where AI played a role in your design process.

• Conciseness: Be mindful of time; focus on the most relevant and impactful projects for this specific role.

📝 Enhancement Note: Interview preparation for this role should mirror that of a senior operations candidate: focus on quantifiable achievements, strategic thinking, process improvement, and the ability to articulate how your work directly contributes to business objectives like revenue growth and customer adoption.

📌 Application Steps

To apply for this operations-aligned content design position:

• Submit your application through the Trustpilot careers portal link: https://business.trustpilot.com/jobs/7841280?gh_jid=7841280

• Tailor your CV: Highlight specific achievements and responsibilities that demonstrate your B2B content design expertise, experience with Figma, and any involvement with AI design or data-driven outcomes. Use keywords from the job description.

• Curate your Portfolio: Select 2-3 of your most impactful B2B projects. Ensure each case study clearly outlines the business problem, your specific contribution, your design process (including Figma examples), and most importantly, the quantifiable business results achieved.

• Prepare for the Interview: Research Trustpilot's business, its mission, and its B2B offerings. Practice articulating your experience using the STAR method (Situation, Task, Action, Result), with a strong emphasis on the "Result" and its business impact. Prepare questions for the interviewer that demonstrate your strategic thinking and interest in Trustpilot's operations.

• Understand the AI Component: Familiarize yourself with current trends in AI for content design and be ready to discuss how you would approach prompt design and integration in a B2B context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.