Senior Analyst Graphic Designer - VM

📍 Job Overview

Job Title: Senior Analyst - Graphic Designer - VM

Company: eClerx

Location: Coimbatore, Tamil Nadu, India

Job Type: Full-Time

Category: Creative & Design Operations / Marketing Operations

Date Posted: June 08, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on visual asset creation and management, specifically for catalog design and print production, ensuring high-quality output aligned with client specifications and Service Level Agreements (SLAs).

• The position involves direct contribution to the visual merchandising (VM) process, translating design requirements into tangible marketing collateral.

• Success in this role requires proficiency in industry-standard design software and an understanding of print production workflows.

• As an individual contributor, you will be responsible for executing design tasks, coordinating with team members, and ensuring timely delivery of assets.

📝 Enhancement Note: While the job title includes "VM" (Visual Merchandising), the core responsibilities and skills listed (InDesign, Photoshop, catalog creation, print production) point towards a graphic design role with a strong emphasis on print collateral rather than in-store visual merchandising execution. The "Operations" aspect is derived from the consistent need for quality control, SLA adherence, and process-driven execution within a larger client service framework.

📈 Primary Responsibilities

• Design and create manual inserts for catalogs using Adobe InDesign and Photoshop, ensuring aesthetic appeal and brand consistency.

• Collaborate effectively with team members and the team leader to understand project requirements and execute design updates accurately and efficiently.

• Support the final stages of catalog production, including preparing files for print and coordinating with printers to ensure successful output.

• Manage and resolve customer escalations related to design deliverables, ensuring prompt and satisfactory fulfillment of requirements.

• Maintain exceptionally high quality standards for all design assets to meet and exceed internal and external Service Level Agreement (SLA) expectations.

• Strive to achieve the highest performance matrix levels through efficient workflow management and impactful design contributions.

• Contribute to the transactional data management aspects related to catalog assets, ensuring accuracy and organization.

📝 Enhancement Note: The responsibilities are framed around the core graphic design tasks within a client service delivery model, emphasizing efficiency, quality, and adherence to operational metrics (SLAs). The "transactional data management" aspect, though briefly mentioned, likely refers to managing design files, versions, and associated metadata efficiently within the production process.

🎓 Skills & Qualifications

Education: Bachelor's degree in any field.

Experience: 2-5 years of professional experience in graphic design, with a focus on print collateral and catalog production.

Required Skills:

• Adobe InDesign: Advanced proficiency for layout design, page composition, and the creation of multi-page documents.

• Adobe Photoshop: Strong skills in image editing, manipulation, retouching, and preparing graphics for print.

• Catalog Design: Proven experience in designing effective and visually appealing catalog layouts.

• Print Production Knowledge: Understanding of print processes, file preparation (e.g., CMYK, bleed, resolution), and pre-press requirements.

• Quality Assurance: Meticulous attention to detail to ensure design accuracy and adherence to brand guidelines.

• SLA Management: Ability to work within defined service level agreements and deliver projects on time.

• Coordination & Communication: Effective skills in coordinating with team members and reporting to leadership.

Preferred Skills:

• Experience with other Adobe Creative Suite applications (e.g., Illustrator).

• Familiarity with visual merchandising principles and their application in print media.

• Basic understanding of project management principles for task tracking.

• Experience in a client servicing or BPO environment.

📝 Enhancement Note: The "Standardized skillset: [Refer attached excel]" implies that a detailed list of specific technical skills, software versions, or design methodologies will be provided separately. The "Any Degree" requirement suggests that while a design-specific degree is not mandatory, the candidate must possess the technical skills and experience to perform the role effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Catalog Design Samples: Showcase a minimum of 2-3 comprehensive catalog projects, demonstrating layout complexity, visual hierarchy, and brand integration.

• Print Production Readiness: Include examples that highlight pre-press considerations, such as proper bleeds, color modes (CMYK), and resolution optimization.

• Software Proficiency Examples: Provide specific pieces that clearly indicate mastery of Adobe InDesign and Photoshop tools, such as intricate layouts or complex image manipulations.

• Quality & Efficiency Demonstration: Portfolio pieces that reflect a commitment to high-quality output and efficient design solutions, ideally with context on project timelines.

Process Documentation:

• Workflow Design: Ability to articulate and demonstrate understanding of a typical catalog design workflow from brief to final print-ready files.

• Revision Management: Showcase experience in handling design revisions and incorporating feedback systematically.

• Quality Control Protocols: Demonstrate an understanding of quality checks implemented during the design process to ensure accuracy and consistency.

📝 Enhancement Note: Given this is a Senior Analyst role focused on design execution, the portfolio is critical for demonstrating practical skills. The emphasis should be on tangible output that reflects the responsibilities outlined, especially regarding print production and quality.

💵 Compensation & Benefits

Salary Range: For a Senior Analyst role with 2-5 years of experience in Coimbatore, India, the estimated annual salary range is ₹450,000 to ₹750,000. This estimate is based on industry benchmarks for graphic designers in similar roles within the Indian BPO/KPO sector, considering the specified experience level and the "US shift" requirement which often commands a premium.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Provident Fund (PF) and Employee State Insurance (ESI) as per Indian labor laws.

• Paid time off, including annual leave, sick leave, and public holidays.

• Opportunities for professional development and training in design software and production techniques.

• Performance-based bonuses or incentives.

• Potential for career advancement within eClerx's global operations.

Working Hours: Standard working hours are typically 40 hours per week. However, this role requires working a US shift, which will involve aligning with US business hours. Flexibility may be required to meet project deadlines and client needs, especially during peak production periods.

📝 Enhancement Note: Salary is an estimation based on general market data for Coimbatore, India, for a Senior Analyst-level graphic designer with 2-5 years of experience. Actual compensation may vary based on specific skills, interview performance, and company compensation policies. The benefits listed are typical for established companies in India's IT/BPO sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Knowledge Process Outsourcing (KPO) / IT Services. eClerx operates within a global service delivery model, supporting various clients across industries with specialized back-office and customer-facing operations.

Company Size: eClerx is a large, publicly traded company with thousands of employees worldwide, indicating a structured corporate environment with established processes and a significant global footprint.

Founded: eClerx was founded in 2000, signifying a mature organization with established operational frameworks and a track record in the BPO/KPO industry.

Team Structure:

• This role is part of a larger graphic design or creative services team, likely within a broader operations or client delivery unit at eClerx.

• The team operates as an Individual Contributor model, reporting directly to a Team Leader or Manager (Jagatheeshwaran in this instance).

• Collaboration is expected with other designers, project coordinators, and potentially client liaisons, though direct client interfacing is noted as "No." Methodology:

• The team likely follows a structured project management approach, focusing on task assignment, execution, quality checks, and timely delivery against SLAs.

• Emphasis is placed on process adherence, particularly in areas like catalog production, version control, and print file preparation.

• Data-driven decision-making is implicit through performance matrix tracking and SLA adherence.

Company Website: https://www.eclerx.com/

📝 Enhancement Note: Given eClerx's nature as a large BPO/KPO provider, the culture is expected to be process-oriented, performance-driven, and focused on client delivery. The "Standardized skillset" and specific shift requirements point to a well-defined operational model.

📈 Career & Growth Analysis

Operations Career Level: Senior Analyst. This level typically signifies an experienced individual contributor who can work independently, handle complex tasks within their domain, and mentor junior team members. In this context, it means proficiency in InDesign and Photoshop for catalog production, along with the ability to manage tasks and quality independently.

Reporting Structure: The role reports directly to Jagatheeshwaran, who serves as both Interviewing and Reporting Manager. This suggests a relatively flat structure within the immediate team, allowing for direct communication and feedback.

Operations Impact: The impact is measured through the quality and timeliness of catalog deliverables, which directly affect the client's marketing collateral and customer engagement. Meeting SLA targets and maintaining high-quality standards are key operational contributions.

Growth Opportunities:

• Skill Specialization: Potential to deepen expertise in print production, advanced InDesign/Photoshop techniques, or explore related design areas.

• Team Leadership: Progression to Team Lead or Supervisory roles, managing a team of designers and overseeing project delivery.

• Cross-functional Moves: Opportunities to move into roles within broader operations, project management, or client relationship management within eClerx, leveraging operational experience.

• Training & Certification: Access to eClerx’s learning and development programs to enhance technical and soft skills.

📝 Enhancement Note: Growth paths in a BPO environment often involve increasing levels of responsibility, team management, or specialization within a service offering. For a design role, this could mean becoming a subject matter expert or moving into a project management track.

🌐 Work Environment

Office Type: On-site presence required at eClerx's facility in Coimbatore, Tamil Nadu. This indicates a traditional office setup designed for collaborative work and ensuring consistent operational oversight.

Office Location(s): The role is based at Tidel Park, Coimbatore, a well-known IT and business park, suggesting a professional and modern workspace environment with access to amenities.

Workspace Context:

• The workspace is likely designed for collaborative design tasks, with access to necessary hardware, software, and potentially shared resources.

• Team members will work closely together, facilitating knowledge sharing and quick problem-solving for design challenges.

• The environment will be geared towards meeting production targets and adhering to client-specific workflows and operational standards.

Work Schedule: The role requires working a US shift. This means the working hours will align with US business time zones (e.g., evening/night shifts in India). While a standard 40-hour week is implied, the shift timing is a critical aspect of the work environment.

📝 Enhancement Note: The on-site requirement and US shift are key operational considerations for candidates, impacting work-life balance and daily routines. Tidel Park as a location suggests a professional, networked office environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter screens applications based on basic qualifications (experience, skills).

• Technical Assessment: Candidates may undergo a practical design test or be asked to present their portfolio for review, focusing on InDesign, Photoshop, and catalog design skills.

• Hiring Manager Interview: Discussion with Jagatheeshwaran to assess technical proficiency, problem-solving abilities, understanding of print production, and cultural fit.

• Operations/HR Interview: Final interview to discuss compensation, benefits, company policies, and confirm suitability for the role and shift.

Portfolio Review Tips:

• Curate Selectively: Choose your strongest 3-5 projects that directly align with catalog design, print production, and demonstrate proficiency in InDesign and Photoshop.

• Showcase Process: For each project, briefly explain the brief, your role, the challenges you faced, your solutions, and the final outcome (e.g., "Designed X catalog pages, improving readability by Y%").

• Highlight Technical Skills: Point out specific features or techniques used in InDesign and Photoshop that showcase your expertise.

• Address Quality & SLAs: If possible, mention how your work met quality standards or contributed to meeting project deadlines/SLAs.

Challenge Preparation:

• Be prepared for a design challenge that might involve creating a specific catalog insert or modifying an existing design under a time constraint.

• Familiarize yourself with common print production terminology and best practices.

• Practice articulating your design choices and thought process clearly and concisely.

📝 Enhancement Note: The emphasis on a portfolio and potential design tests highlights the practical, skills-based nature of this role. Understanding the client service context (SLAs, quality, shifts) is crucial for interview success.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe InDesign: Core tool for catalog layout, page design, and print-ready document creation. Proficiency expected at an advanced level.

• Adobe Photoshop: Essential for image editing, manipulation, color correction, and preparing visual assets for print integration. High proficiency required.

Analytics & Reporting:

• While not explicitly design tools, the role implies the use of internal company systems for tracking project status, performance metrics, and SLA adherence. This could involve basic reporting dashboards or task management software. CRM & Automation:

• Not directly applicable to the core design tasks, but understanding how design assets integrate into broader client workflows or digital platforms might be beneficial. The company likely uses internal project management or workflow tools.

📝 Enhancement Note: The technology stack is heavily focused on the Adobe Creative Suite, specifically InDesign and Photoshop, which are standard for this type of print-focused graphic design work. Any mention of "Transactional Data Management" or "SLA Management" suggests integration with internal project tracking or workflow systems.

👥 Team Culture & Values

Operations Values:

• Quality Excellence: A strong commitment to producing error-free, high-quality design work that meets client expectations and brand standards.

• Client Focus: Dedication to understanding and fulfilling client requirements, even indirectly through internal teams, and ensuring satisfaction through timely and accurate delivery.

• Efficiency & Productivity: Driving operational efficiency through optimized workflows, effective time management, and meeting performance targets.

• Collaboration: Fostering a team-oriented environment where members support each other, share knowledge, and work together to achieve common goals.

• Accountability: Taking ownership of tasks, meeting deadlines, and being responsible for the quality of individual contributions.

Collaboration Style:

• Team-Oriented: Working closely with fellow designers and the reporting manager to ensure project continuity and knowledge transfer.

• Task-Driven: Focus on executing assigned tasks efficiently and effectively within project timelines.

• Feedback Integration: Openness to receiving and implementing feedback from team leaders and potentially other stakeholders to refine designs.

📝 Enhancement Note: eClerx's culture, as a large BPO, is typically characterized by a strong emphasis on process, performance metrics, and client service delivery. Team culture will likely reflect these core operational values.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting US Shift Demands: Adapting to non-traditional working hours and ensuring consistent performance and well-being.

• High Volume Production: Managing a potentially high volume of design requests and revisions while maintaining quality and meeting tight deadlines.

• Balancing Creativity with Constraints: Fulfilling creative design tasks within strict brand guidelines, client specifications, and production limitations.

• Customer Escalations: Effectively handling and resolving design-related issues or client dissatisfaction promptly and professionally.

Learning & Development Opportunities:

• Advanced Design Software Training: Opportunities to enhance skills in InDesign, Photoshop, and potentially explore new design software or techniques.

• Print Production Mastery: Deepening knowledge of print processes, materials, and pre-press optimization for various media.

• Operations & Process Improvement: Learning about workflow optimization, project management, and quality assurance methodologies within a BPO context.

• Career Pathing: Mentorship and guidance on potential career progression within eClerx's global operations, from Senior Analyst to lead or management roles.

📝 Enhancement Note: The challenges are typical for roles in a client-servicing BPO environment, particularly those involving specific shifts and high-volume output. Growth opportunities are geared towards skill enhancement and career progression within the company's structure.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience designing catalogs. What was your process from brief to final print files?" (Focus on workflow, software use, and print considerations.)

• "How do you ensure high quality and accuracy in your design work, especially when dealing with tight deadlines and multiple revisions?" (Highlight QA processes, attention to detail, and communication.)

• "Walk me through a challenging design project you’ve worked on. What made it challenging, and how did you overcome it?" (Showcase problem-solving, adaptability, and technical skills.) Company & Culture Questions:

• "What do you know about eClerx and our services?" (Research their client base and operational model.)

• "How do you feel about working a US shift? How do you manage your work-life balance with non-standard hours?" (Demonstrate understanding and preparedness.)

• "How do you handle feedback or critique on your designs?" (Show openness to collaboration and improvement.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, perhaps by project type (e.g., Catalogs) or by showcasing a range of skills.

• Storytelling: For each piece, briefly explain the objective, your role, the tools used, challenges, and the successful outcome.

• Highlight Key Skills: Explicitly point out where your InDesign, Photoshop, and print production expertise is demonstrated. Be ready to discuss specific techniques.

• Quantify Impact: If possible, mention metrics related to quality improvements, efficiency gains, or successful delivery against SLAs.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical design skills, understanding of print production, ability to work within an operational framework (SLAs, shifts), and a collaborative attitude suitable for a BPO environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the eClerx careers portal via the provided link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience with Adobe InDesign, Photoshop, catalog design, and print production. Prepare to showcase specific examples relevant to these areas.

• Resume Optimization: Weave in keywords such as "Graphic Design," "Catalog Production," "Print Ready Files," "Adobe Creative Suite," "SLA Management," and "US Shift" to align with the job description and ATS scanning.

• Interview Preparation: Practice articulating your design process, problem-solving skills, and experience with quality assurance and deadline management, especially in the context of a US shift. Be ready to present your portfolio effectively.

• Company Research: Familiarize yourself with eClerx's services