RQ11392 - UX Designer - Senior

📍 Job Overview

Job Title: RQ11392 - Senior UX Designer

Company: Maarut

Location: Toronto, Ontario, Canada

Job Type: Contract

Category: User Experience (UX) Design / Digital Transformation Operations

Date Posted: 2026-08-24

Experience Level: Senior (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end UX design activities for the Common Compliance Management Platform (CCMP), a critical initiative spanning multiple OPS ministries.

• Drive user research, stakeholder engagement, usability testing, and design validation to transform business requirements into intuitive, accessible digital experiences.

• Apply human-centered design principles, AODA/WCAG requirements, and the Ontario Design System to create effective and visually appealing solutions.

• Collaborate within an Agile delivery environment, working closely with product owners, business stakeholders, architects, developers, and cross-functional teams.

• Serve as the UX subject matter expert, providing strategic leadership and advisory services on UX strategy, service design, accessibility, and continuous improvement.

📝 Enhancement Note: While the raw listing is for a "UX Designer - Senior," the description heavily emphasizes operational aspects like "Common Compliance Management Platform (CCMP)," "multiple OPS ministries," and "digital transformation initiatives." This suggests the role, while primarily UX, operates within a GTM or digital operations context, requiring a strong understanding of how design impacts service delivery and user adoption within a large organizational structure. The focus on AODA/WCAG and the Ontario Design System indicates a need for strict adherence to public sector digital standards.

📈 Primary Responsibilities

• Spearhead the planning and execution of user research, including interviews, workshops, surveys, and usability testing, to gather actionable insights.

• Translate user research findings into comprehensive design artifacts such as personas, customer journey maps, service blueprints, information architecture, wireframes, mockups, and interactive prototypes.

• Design intuitive, accessible, and user-centered digital experiences, ensuring strict adherence to AODA/WCAG requirements and the Ontario Design System.

• Collaborate closely with product owners and cross-functional Agile teams to align user needs with business objectives and deliver integrated end-to-end digital solutions.

• Develop and implement UX strategies, providing expert advisory services on digital experience, service design, usability, and performance measurement to support business priorities and successful adoption.

• Contribute to solution architecture design, Options Analysis, and Treasure Board business case development by providing UX expertise.

• Establish and apply UX metrics and performance measures to continuously evaluate and improve digital services, ensuring measurable service outcomes.

• Work within Agile, Scrum, Lean, or DevOps environments, actively participating in user story management, sprint planning, and backlog refinement.

• Leverage Azure DevOps (or similar tools) for project management and collaboration within public sector digital transformation initiatives.

📝 Enhancement Note: The responsibilities listed in the raw description are quite detailed. The enhancement focuses on framing these responsibilities within a broader operational context, emphasizing the impact on service delivery and adoption, which is crucial for operations professionals.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Design, Computer Science, or a related field is typically expected for a Senior UX Designer role.

Experience: Minimum of 5-10 years of progressive experience in human-centered UX research and design for complex digital products and services.

Required Skills:

• 5+ years of experience leading human-centered UX research and design for complex digital products and services.

• Proven experience planning and conducting user research activities (interviews, workshops, surveys, usability testing) and translating findings into actionable design recommendations.

• Demonstrated experience in end-to-end UX design activities from discovery through delivery, including personas, user journeys, service blueprints, information architecture, user flows, wireframes, mockups, and interactive prototypes.

• Deep understanding and practical application of the Ontario Design System and accessibility requirements (AODA/WCAG).

• Hands-on experience developing and iterating wireframes, prototypes, and proof-of-concepts using Figma or equivalent UX design tools.

• Experience working in Agile, Scrum, Lean, or DevOps environments.

• Experience with Azure DevOps (or similar tools) for project management and collaboration.

• Experience in public sector, government, or large-scale digital transformation initiatives, including application of digital service standards.

• Strong analytical, problem-solving, facilitation, and decision-making skills.

• Ability to communicate complex UX concepts clearly to both technical and non-technical audiences.

• Proven experience leading stakeholder workshops, gathering requirements, building consensus, and managing competing priorities.

• Demonstrated ability to provide strategic advice, reporting, and recommendations. Preferred Skills:

• 3+ years of experience in Service Design and Digital Product Delivery.

• Experience establishing and applying UX metrics and performance measures for continuous service improvement.

• Experience supporting product and service design initiatives through user-centered design methodologies.

• Experience contributing to UX strategies and digital experience improvements across multiple user groups and business domains.

📝 Enhancement Note: The "Must Haves" and "Skill Set Requirements" from the original description have been consolidated and categorized for clarity. Specific emphasis is placed on the public sector and Ontario Design System context, which are critical differentiators for this role. The experience level has been inferred from the "5+ years" requirement and the "Senior" title.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects from discovery to delivery, demonstrating a full lifecycle approach.

• Include examples of user research methodologies applied, detailing insights gathered and how they informed design decisions.

• Present case studies of complex digital products or services, highlighting challenges, solutions, and measurable outcomes.

• Feature work that clearly demonstrates application of human-centered design principles, AODA/WCAG accessibility standards, and ideally, the Ontario Design System.

• Provide examples of wireframes, user flows, service blueprints, customer journey maps, and interactive prototypes created using tools like Figma.

• Showcase experience in an Agile environment, demonstrating collaboration with development teams and product owners. Process Documentation:

• Documented processes for conducting user research, including planning, execution, and synthesis of findings.

• Workflows for translating user needs and business requirements into design artifacts and prototypes.

• Methodologies for usability testing, design validation, and incorporating feedback for iterative improvement.

• Processes for ensuring accessibility compliance (AODA/WCAG) throughout the design lifecycle.

• Examples of collaboration with cross-functional teams within an Agile framework.

📝 Enhancement Note: This section is crucial for UX roles. The enhancement focuses on translating the required skills into tangible portfolio elements that showcase process, methodology, and impact, aligning with typical operations expectations for demonstrable results.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer role in Toronto, Ontario, with 5-10 years of experience and specialized public sector/Agile/accessibility requirements, the estimated salary range is CAD $90,000 - $130,000 annually. This estimate is based on industry benchmarks for similar roles in the Toronto metropolitan area, considering the contract nature of the position and the specialized skills required.

Benefits: As a contract position, benefits may vary. Typical contract benefits often include:

• Competitive hourly or daily rate.

• Potential for extended contract duration or future opportunities.

• Opportunity to work on high-impact public sector projects.

• Exposure to cutting-edge digital transformation initiatives.

• Professional development opportunities within the project scope.

Working Hours: 40 hours per week. While the role is on-site, there may be some flexibility in daily start/end times, to be discussed and agreed upon with the hiring manager.

📝 Enhancement Note: Salary range is an estimate based on Toronto market rates for senior UX roles, adjusted for contract status and specialized public sector requirements. Benefits are described based on typical contract arrangements. Working hours are inferred from the standard 40-hour work week for full-time contract roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting / Government Services. Maarut appears to be a technology consulting firm that partners with government entities to deliver digital solutions. The "Common Compliance Management Platform (CCMP)" suggests a focus on enterprise software solutions for regulatory and compliance needs within public sector organizations.

Company Size: Maarut's LinkedIn profile indicates they are a medium-sized business, likely employing between 51-200 employees. This size often means a more agile and collaborative environment, but with the structure to handle large-scale government projects.

Founded: Founded in 2012, Maarut has a decade of experience, suggesting a stable and established firm with a track record in delivering solutions.

Team Structure:

• The Senior UX Designer will likely be part of a dedicated project team for the CCMP initiative, working closely with product owners, business analysts, developers, QA testers, and project managers.

• This team will operate within an Agile (Scrum/DevOps) framework, fostering cross-functional collaboration and iterative development.

• The UX Designer will act as a subject matter expert, reporting to a project lead or a program manager, and liaising with various OPS ministry stakeholders. Methodology:

• Emphasis on Human-Centered Design and Agile delivery methodologies.

• Application of the Ontario Design System and AODA/WCAG standards for accessibility and consistency.

• Data-driven decision-making, utilizing user research and UX metrics to inform design and service improvements.

• Collaborative approach to problem-solving, involving stakeholders and cross-functional teams throughout the product lifecycle.

Company Website: www.maarutinc.com

📝 Enhancement Note: Information about Maarut's industry, size, and founding date has been synthesized from the provided LinkedIn data and domain. The team structure and methodology are inferred based on the role's description within an Agile public sector project.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level professional responsible for leading complex design initiatives. It's a crucial role within the digital transformation operations of the CCMP platform, bridging user needs with business and technical realities.

Reporting Structure: The Senior UX Designer will report to a Project Manager, Program Lead, or potentially a Director of Digital Services within the Maarut project team. They will also work closely with Product Owners and stakeholders from various OPS ministries.

Operations Impact: This role has a significant impact on the operational efficiency and user adoption of the CCMP platform. By ensuring intuitive, accessible, and user-centered design, the UX Designer directly influences how effectively internal OPS staff, businesses, and citizens can interact with and utilize compliance management services, thereby improving service outcomes and reducing operational friction.

Growth Opportunities:

• Specialization: Deepen expertise in public sector digital design, accessibility standards, and large-scale enterprise platform UX.

• Leadership: Opportunity to mentor junior UX designers and lead design strategy for future projects.

• Project Variety: Potential to transition to other high-profile government digital transformation projects within Maarut's portfolio.

• Skill Development: Continuous learning through exposure to new technologies, Agile practices, and evolving digital service standards.

📝 Enhancement Note: The career analysis focuses on the "Senior" designation and the operational impact of UX design within a government context, highlighting pathways for growth relevant to operations professionals.

🌐 Work Environment

Office Type: On-site. The role requires the designer to be physically present in the Toronto office to facilitate in-person collaboration with project teams and stakeholders.

Office Location(s): Toronto, Ontario, Canada. Specific office address details would be provided upon engagement. The location in Toronto offers access to a diverse talent pool and a vibrant business ecosystem.

Workspace Context:

• The workspace is expected to be collaborative, with dedicated areas for team meetings, brainstorming sessions, and focused individual work.

• Access to standard office technology, including high-speed internet, meeting rooms, and potentially specialized design software licenses.

• Opportunities for regular interaction with cross-functional teams (Product Owners, Developers, Business Analysts) within the Agile project structure.

• The environment likely supports a culture of innovation and continuous improvement, essential for digital transformation projects.

Work Schedule: Standard 40-hour work week, Monday to Friday. While on-site, there may be some flexibility in daily scheduling, subject to project needs and manager approval. The emphasis is on delivering project milestones within the Agile framework.

📝 Enhancement Note: The "On-site" nature is confirmed, and the workspace context is described to reflect a typical collaborative environment for a technology consulting firm working on government projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's requirements.

• Technical Interview: An interview with a UX Lead or Hiring Manager to discuss your UX philosophy, design process, and experience with specific tools and methodologies (Figma, Agile, Accessibility). Expect questions about how you've handled complex design challenges.

• Portfolio Presentation: A session where you will present 2-3 key projects from your portfolio, detailing your role, process, challenges, solutions, and outcomes. Be prepared to discuss how your designs met user needs and business objectives, especially in a public sector context.

• Skills-Based Assessment/Case Study: You may be given a small design challenge or asked to walk through a hypothetical scenario to assess your problem-solving and design thinking skills in real-time.

• Final Interview: A discussion with senior stakeholders or project leads to assess cultural fit, communication style, and strategic thinking.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your end-to-end UX capabilities, especially those involving complex systems, public sector clients, or accessibility considerations.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges faced, the solutions you implemented, and the measurable impact or outcomes.

• Highlight Process: Emphasize your research methodologies, how you incorporated user feedback, and how you adhered to standards like AODA/WCAG and the Ontario Design System.

• Showcase Tools: Mention and demonstrate proficiency with Figma and other relevant design and collaboration tools (e.g., Azure DevOps).

• Quantify Impact: Where possible, use data and metrics to showcase the success of your designs (e.g., improved task completion rates, reduced error rates, increased user satisfaction).

Challenge Preparation:

• Understand the Context: If given a case study, quickly grasp the business problem and target user group.

• Think Out Loud: Articulate your thought process clearly. Explain the assumptions you're making and the rationale behind your design decisions.

• Focus on Core Principles: Demonstrate your understanding of user-centered design, accessibility, and iterative development.

• Prioritize: Identify key user needs and business goals, and focus your solution on addressing the most critical aspects.

• Be Concise: Aim for a well-structured, impactful presentation rather than an exhaustive one.

📝 Enhancement Note: This section provides actionable advice tailored to a Senior UX role, emphasizing portfolio content, presentation strategy, and interview preparation specific to the requirements outlined in the job description, including the public sector and Agile context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and collaborative design. Proficiency is a must.

• Azure DevOps: Required for working within Agile teams, managing user stories, sprints, and project workflows.

• Design & Prototyping Tools: Experience with other industry-standard tools like Sketch, Adobe XD, or InVision may be beneficial, but Figma is explicitly mentioned.

• Collaboration Tools: Familiarity with tools for remote collaboration, video conferencing (e.g., Zoom, Microsoft Teams), and document sharing.

Analytics & Reporting:

• UX Metrics Tools: Experience with tools or methods for tracking UX performance, such as user satisfaction surveys, task success rates, and usability testing reports.

• Data Analysis Software: While not explicitly listed, general data analysis skills may be useful for interpreting research findings.

CRM & Automation:

• While not a direct CRM/Automation role, understanding how UX design integrates with larger systems and workflows is important. Experience with enterprise platforms or digital transformation initiatives implies an awareness of system integration.

📝 Enhancement Note: The tools listed are directly derived from the job description. The enhancement clarifies their relevance and expectation for a Senior UX Designer role within an operations context.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of internal OPS staff, businesses, and citizens.

• Accessibility: Prioritizing inclusivity and ensuring all digital experiences are usable by everyone, regardless of ability.

• Collaboration: Fostering strong partnerships with product owners, developers, and stakeholders to achieve shared goals.

• Efficiency & Quality: Striving for streamlined processes and high-quality digital solutions that enhance service delivery.

• Continuous Improvement: Embracing iterative design and feedback loops to constantly refine and optimize digital experiences.

• Adherence to Standards: Respecting and applying established design systems and government regulations (Ontario Design System, AODA/WCAG).

Collaboration Style:

• Agile Teamwork: Working closely within Scrum/DevOps teams, participating actively in ceremonies like sprint planning, stand-ups, and retrospectives.

• Cross-Functional Integration: Seamless collaboration with business stakeholders, product owners, developers, and QA to ensure design alignment with business objectives and technical feasibility.

• Open Communication: Encouraging transparent communication and constructive feedback exchange to drive design excellence and project success.

• Advisory Role: Proactively offering UX expertise and guidance to project teams and leadership to inform strategic decisions.

📝 Enhancement Note: This section infers the likely culture and values based on the role's description, the public sector context, and the emphasis on human-centered design and Agile methodologies.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Managing diverse and potentially competing requirements from multiple OPS ministries.

• Complex System Design: Designing intuitive user experiences for a "Common Compliance Management Platform," which can be inherently complex.

• Adherence to Strict Standards: Ensuring all designs meet stringent accessibility (AODA/WCAG) and government design system (Ontario Design System) requirements.

• Agile Integration: Effectively embedding UX design within a fast-paced Agile/DevOps development cycle.

• Adoption and Change Management: Designing for successful adoption by a wide range of internal and external users accustomed to existing processes.

Learning & Development Opportunities:

• Public Sector Digital Expertise: Gaining deep knowledge of government digital transformation initiatives, service design, and public sector user needs.

• Accessibility Mastery: Becoming a subject matter expert in AODA/WCAG compliance and inclusive design practices.

• Agile/DevOps UX: Honing skills in integrating UX seamlessly into Agile and DevOps workflows.

• Enterprise Platform Design: Experience in designing for large-scale, multi-ministry platforms.

• Mentorship: Potential to mentor junior designers and contribute to Maarut's overall UX practice.

📝 Enhancement Note: Challenges are identified based on the role's context (public sector, compliance platform, Agile) and typical senior-level UX responsibilities. Growth opportunities focus on skill development and career progression within this specialized domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product or service you designed from inception to launch. What was your process, what challenges did you face, and what were the key outcomes?" (Focus on your end-to-end UX process, problem-solving, and impact.)

• "How do you approach user research for a project involving multiple government ministries with diverse user groups? How do you synthesize findings into actionable design recommendations?" (Demonstrate your research methodology and ability to handle complex stakeholder environments.)

• "Walk us through a situation where you had to ensure a design met strict accessibility standards (AODA/WCAG). What steps did you take, and what were the results?" (Highlight your expertise in accessibility and its practical application.)

• "How do you integrate UX design into an Agile/Scrum development team? Describe your experience with tools like Azure DevOps for managing user stories and sprints." (Showcase your Agile collaboration skills and tool proficiency.) Company & Culture Questions:

• "What interests you about working on a government digital transformation project like the Common Compliance Management Platform?" (Research Maarut's work in the public sector and the importance of compliance management.)

• "How do you ensure your designs align with established design systems like the Ontario Design System?" (Show your understanding of design consistency and adherence to standards.)

• "Describe your experience collaborating with product owners and developers. How do you handle disagreements or conflicting priorities?" (Assess your teamwork and communication skills.) Portfolio Presentation Strategy:

• Structure is Key: Begin with an executive summary of the project, then dive into the problem statement, your role, research, design process (showcasing wireframes, prototypes, etc.), testing, iteration, and finally, the results and lessons learned.

• Focus on "Why" and "How": Explain the rationale behind your design decisions and the methods you used to arrive at them.

• Emphasize Collaboration: Highlight how you worked with cross-functional teams and stakeholders.

• Demonstrate Impact: Quantify success metrics where possible. If exact metrics aren't available, discuss how the design aimed to improve specific user behaviors or operational outcomes.

• Practice Your Flow: Rehearse your presentation to ensure it's concise, engaging, and within any time limits. Be ready to answer in-depth questions about any part of your process.

📝 Enhancement Note: These interview questions and preparation tips are tailored to the Senior UX Designer role, emphasizing the specific requirements like public sector experience, accessibility, Agile methodologies, and the Ontario Design System.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Maarut recruitment portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in human-centered design, UX research, AODA/WCAG compliance, the Ontario Design System, and Agile environments. Select 2-3 projects that best showcase your end-to-end design process and impact, especially if they involve complex systems or public sector work.

• Resume Optimization: Ensure your resume clearly states your years of experience in UX design and explicitly mentions proficiency with Figma, Azure DevOps, and your understanding of accessibility standards. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaboration style. Prepare to present your portfolio projects confidently, focusing on the "why" and "how" behind your design decisions and their impact.

• Company Research: Familiarize yourself with Maarut's work, particularly their projects in the public sector. Understand the importance of the Common Compliance Management Platform and its role within government operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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