RQ11164 - UX Designer - Senior

📍 Job Overview

Job Title: RQ11164 - UX Designer - Senior

Company: Maarut

Location: Toronto, Ontario, Canada

Job Type: Full-Time

Category: User Experience (UX) / Service Design

Date Posted: June 04, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Design and develop user-friendly, visually appealing interfaces for digital products, ensuring a seamless user experience.

• Lead and coordinate concurrent service design projects, focusing on improving integrated service delivery solutions and business processes.

• Conduct comprehensive user research, translating insights into actionable design artifacts like sitemaps, user flows, and prototypes.

• Act as a key service design consultant within multidisciplinary teams, guiding projects from initiation through implementation and post-implementation review.

📝 Enhancement Note: This role is heavily focused on Service Design principles, requiring a deep understanding of integrated service delivery and business process optimization, in addition to core UX/UI design skills. The explicit mention of "Service Design – 50%" in the requirements highlights its central importance.

📈 Primary Responsibilities

• Create effective, user-friendly, and visually appealing interfaces for various projects, including digital displays, publications, and creative materials.

• Design the overall functionality of products, iterating based on user-testing to ensure an exceptional user experience.

• Conceive and conduct user research, interviews, and surveys, translating findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

• Lead and coordinate concurrent service design projects to identify current states and propose service improvement opportunities within integrated service delivery solutions and business processes.

• Act as the primary service design consultant within multidisciplinary project teams, defining project approaches and leading key service design activities such as user needs mapping, user research, stakeholder mapping, personas, journey mapping, collaborative design, prototyping, and service blueprinting.

📝 Enhancement Note: The responsibilities emphasize a strong blend of traditional UX/UI design and strategic service design leadership. The role requires not only creative design but also the ability to manage projects, consult with stakeholders, and drive process improvements within a government or public sector context, inferred from "government, partner ministries, and customers" and "ADM level" mentions.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Senior UX Designer role. Equivalent practical experience may also be considered.

Experience: 5-10 years of relevant experience in UX design, interactive design, UI design, or a similar role, with a strong emphasis on service design principles and practices.

Required Skills:

• Proven experience creating GUI designs based on user interaction and performance metrics.

• Proficiency with industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Thorough understanding of the limitations and appropriate use of web development technologies (HTML, CSS, JavaScript).

• Experience designing for web and mobile applications.

• Expertise in conceiving and conducting user research, interviews, and surveys, translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

• Experience designing the overall functionality of products and iterating based on user-testing.

• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for various devices and interfaces.

• Experience facilitating a client's product vision through research, sketching, prototyping, and user-testing.

• Ability to identify design problems and devise elegant solutions.

• Experience making strategic design and user-experience decisions for core and new functions/features.

• Experience gathering user feedback to configure existing interfaces.

• Proven ability to be a team player, meeting deadlines, managing competing priorities, and client relationship management.

• Must-have Service Design Skills: User needs mapping, User research (exploratory and evaluative), Stakeholder mapping, Personas, Journey mapping, Collaborative design, Prototyping, Service blueprint.

• Prior experience with the DDR (Digital Dealership Registration) Project. Preferred Skills:

• Knowledge of network security and network protocols.

📝 Enhancement Note: The "must-have" service design skills are critical and should be a primary focus for candidates. The specific mention of the "DDR Project" indicates a need for domain-specific knowledge or experience, suggesting this role may be within a government or public sector entity focused on digital service delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a strong portfolio demonstrating end-to-end UX/UI design process for web and mobile applications.

• Include detailed case studies highlighting your role in user research, wireframing, prototyping, and user testing.

• Present examples of service design projects, including user journey maps, service blueprints, personas, and stakeholder maps, demonstrating how you improved integrated service delivery solutions.

• Demonstrate your ability to translate user needs and business requirements into intuitive and effective user interfaces.

• Highlight projects where you identified design problems and implemented elegant, user-centered solutions. Process Documentation:

• Provide examples of how you document your design process, including user research findings, design iterations, and rationale behind key decisions.

• Showcase your ability to develop process improvement objectives, critical success factors, and key performance indicators (KPIs) for service design projects.

• Include documentation of business processes, methods, practices, and associated tools developed or improved during your career.

📝 Enhancement Note: Given the emphasis on service design and process improvement, the portfolio should clearly articulate the candidate's ability to map current states, identify pain points, and design future states for integrated service delivery. Demonstrating experience with KPIs and metrics related to service improvement will be crucial.

💵 Compensation & Benefits

Salary Range: Based on the Senior UX Designer title, 5-10 years of experience, and the Toronto, Ontario location, the estimated salary range for this role is CAD $90,000 - $130,000 annually. This estimate is derived from industry benchmarks for similar roles in major Canadian metropolitan areas, considering the specific skills in demand, such as service design and government project experience.

Benefits:

• Comprehensive health and dental insurance.

• Retirement savings plan (e.g., RRSP matching).

• Paid time off (vacation, sick leave, holidays).

• Professional development opportunities, including training and conference attendance.

• Potential for performance-based bonuses.

Working Hours: The standard working hours for this role are 40 hours per week. While the role is on-site, there may be occasional flexibility required to meet project deadlines or accommodate collaborative sessions.

📝 Enhancement Note: Salary estimation is based on aggregated data from Canadian job boards and salary survey sites for Senior UX Designers in Toronto, factoring in the specialized service design requirements. Benefits are standard for full-time roles in Canada but specific details would be provided by the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Government Services / Consulting. Maarut appears to operate within the technology sector, potentially serving government or public sector clients given the "government, partner ministries, and customers" and "ADM level" mentions in the job description. This suggests a focus on delivering efficient and user-centric digital solutions for public services.

Company Size: Maarut is likely a medium to large enterprise, given the structured recruitment process and the need for specialized roles like Senior UX Designers with service design expertise.

Founded: Information on the founding date is not provided.

Team Structure:

• The UX Designer will likely be part of a broader design or product development team, potentially within an IT or digital transformation department.

• They will collaborate closely with Product Managers, Developers, Business Analysts, and other UX/UI designers.

• As a Senior UX Designer, they will also interact with senior leadership (ADM level) and potentially lead or mentor junior team members. Methodology:

• Data-driven design approach, utilizing user research and analytics to inform design decisions.

• Agile or iterative development methodologies are likely employed, requiring flexibility and continuous feedback loops.

• Emphasis on user-centered design principles and service design frameworks for process optimization.

Company Website: www.maarutinc.com

📝 Enhancement Note: The context suggests a professional, results-oriented environment with a strong emphasis on process, efficiency, and user satisfaction, particularly within the public service domain. Collaboration and stakeholder management are likely key cultural pillars.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It implies a high degree of autonomy, responsibility for complex projects, and the ability to influence design direction. The "Senior Responsible Officer" mention suggests a potential for leadership within specific service design initiatives.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, UX Manager, or Head of Product/Digital. They will also work directly with project stakeholders, including senior management (ADM level).

Operations Impact: This role has a direct impact on the usability and effectiveness of digital products and services. By improving user experience and streamlining service delivery processes, the designer contributes to increased user adoption, satisfaction, and operational efficiency, which can translate into cost savings and improved public service outcomes.

Growth Opportunities:

• Opportunity to lead significant service design initiatives and drive digital transformation projects.

• Potential to mentor junior designers and contribute to the growth of the design practice within Maarut.

• Exposure to complex government or public sector projects, offering unique challenges and learning experiences.

• Advancement to roles such as Lead UX Designer, Service Design Manager, or Product Manager.

📝 Enhancement Note: The role offers substantial growth potential for a designer passionate about service design and its impact on large-scale operations and public services. The senior nature of the position suggests opportunities for strategic input and leadership.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment. This suggests a collaborative workspace designed for in-person team interaction and access to shared resources.

Office Location(s): Toronto, Ontario, Canada. This is a major metropolitan hub, offering access to diverse talent and resources.

Workspace Context:

• Expect a collaborative office setting where designers, developers, and project managers work closely together.

• Access to standard office technology and potentially specialized design software and hardware.

• Opportunities for brainstorming sessions, workshops, and team meetings to foster innovation and problem-solving.

Work Schedule: Standard 40-hour work week, typically Monday to Friday. While on-site, there might be some flexibility to accommodate project needs, but core hours are expected to be met for team collaboration and client engagement.

📝 Enhancement Note: The on-site requirement signifies a preference for direct collaboration, team synergy, and immediate access to project resources, which can be beneficial for complex design and service delivery projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will likely review your resume and portfolio for basic qualifications and experience match.

• Technical Interview/Portfolio Review: A more in-depth discussion with the hiring manager or senior design team members. This will involve a detailed walkthrough of your portfolio, focusing on your UX/UI and service design process, problem-solving skills, and impact. Be prepared to discuss specific case studies related to user research, wireframing, prototyping, and service blueprinting.

• Practical Exercise/Case Study: You may be asked to complete a design challenge or a case study, either pre-interview or during an interview session, to assess your design thinking, problem-solving abilities, and proficiency with relevant tools. This could involve analyzing a problem and proposing a design solution or iterating on an existing design.

• Team/Culture Fit Interview: Meet with potential team members to assess collaboration style, communication skills, and cultural alignment.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit for the organization.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills in UX/UI and service design.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the solutions you designed, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Service Design: Explicitly include projects that demonstrate your service design capabilities, such as journey maps, service blueprints, and stakeholder maps. Explain how these artifacts led to tangible improvements.

• Showcase Problem-Solving: Emphasize how you identified user needs and business challenges, and how your design solutions addressed them.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores).

• Be Prepared to Discuss DDR: If you have experience with the DDR project, be ready to discuss it in detail. If not, be prepared to articulate how your transferable skills and understanding of digital service delivery would enable you to quickly learn and contribute.

Challenge Preparation:

• Familiarize yourself with common UX/UI design challenges and service design methodologies.

• Practice articulating your design process concisely and effectively.

• Be ready to discuss trade-offs and justify your design decisions.

• Research Maarut and their potential clients/projects to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The portfolio review will be critical. Candidates should prepare to deeply explain their design process, decision-making rationale, and the impact of their work, with a specific focus on demonstrating service design expertise and experience with government-related digital projects.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Lookback, Hotjar, SurveyMonkey, Google Forms.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro, Mural.

Analytics & Reporting:

• Google Analytics, Adobe Analytics.

• Data visualization tools like Tableau or Power BI (useful for understanding user behavior data). CRM & Automation:

• While not directly a CRM role, understanding how user data flows from CRM or other systems into design considerations is beneficial. Familiarity with Salesforce, HubSpot, or similar platforms' data structures could be a plus.

• Experience with workflow automation tools might be relevant for understanding how digital services are delivered and optimized.

📝 Enhancement Note: Proficiency with leading design and prototyping tools is essential. Experience with user research platforms and project management software is also highly valued. The emphasis on service design implies a need for tools that facilitate collaborative ideation and process mapping.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs in all design and process improvement efforts.

• Data-Driven Decision Making: Relying on research, analytics, and testing to inform design choices and validate solutions.

• Collaboration & Teamwork: Working effectively with cross-functional teams to achieve common goals and foster a supportive environment.

• Innovation & Continuous Improvement: Striving for creative solutions and constantly seeking ways to optimize processes and user experiences.

• Efficiency & Effectiveness: Designing solutions that are not only user-friendly but also contribute to operational efficiency and achieve business objectives.

Collaboration Style:

• Highly collaborative, with a strong emphasis on cross-functional teamwork involving developers, product managers, business analysts, and stakeholders.

• Open to feedback and constructive criticism, fostering a culture of iterative design and learning.

• Proactive communication to ensure alignment on project goals and design direction.

📝 Enhancement Note: The culture likely values a blend of creative problem-solving and structured, process-oriented execution, common in organizations that manage complex service delivery or public sector projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Effectively negotiating and designing solutions that satisfy diverse stakeholder requirements while remaining feasible.

• Driving Adoption of Service Design Principles: Educating and gaining buy-in from stakeholders who may be more accustomed to traditional UX/UI or siloed operational approaches.

• Managing Multiple Concurrent Projects: Effectively prioritizing and delivering high-quality work across various initiatives with competing deadlines.

• Adapting to Evolving Technologies and Methodologies: Staying current with the latest UX/UI trends, service design frameworks, and digital transformation best practices.

Learning & Development Opportunities:

• Deepen expertise in advanced service design methodologies and user research techniques.

• Gain experience in leading large-scale digital transformation and service delivery projects.

• Opportunities to attend industry conferences, workshops, and pursue certifications in UX, Service Design, or related fields.

• Develop leadership and mentoring skills by guiding junior team members and influencing design strategy.

📝 Enhancement Note: This role presents an excellent opportunity for a designer to tackle complex, impactful projects, particularly in the realm of public service delivery, and to grow their leadership and strategic design capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service design project you led. What was the problem, how did you map the current state, what solutions did you propose, and what was the impact?"

• "How do you balance the needs of different stakeholders (users, business, technical teams) when designing a new service or feature?"

• "Walk us through your process for conducting user research and translating those findings into actionable design artifacts like journey maps and service blueprints."

• "How have you used A/B testing or other user feedback mechanisms to iterate on and improve a design?" Company & Culture Questions:

• "What interests you about Maarut and this specific role, especially regarding our focus on service design and potential government projects?"

• "How do you approach collaboration within a multidisciplinary team, and what is your ideal team dynamic?"

• "Describe a time you had to influence stakeholders or gain buy-in for a design recommendation." Portfolio Presentation Strategy:

• Structure: For each project, follow a clear narrative: Problem/Opportunity -> Your Role -> Research & Discovery -> Design Process & Iterations -> Solution -> Outcomes & Impact.

• Service Design Focus: For service design projects, explicitly detail the creation and use of service blueprints, journey maps, personas, and stakeholder maps. Explain how these artifacts informed your design decisions.

• Data & Metrics: Prepare to discuss any quantitative data or KPIs that demonstrate the success of your designs.

• Conciseness: Be mindful of time and present your most impactful work efficiently. Be ready to dive deeper into specific aspects if asked.

📝 Enhancement Note: Interviewers will be looking for a strong understanding of the end-to-end design process, a proven ability to apply service design principles, and excellent communication and collaboration skills. Demonstrating an understanding of the nuances of government or large-scale service delivery projects will be a significant advantage.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Maarut careers portal.

• Tailor your resume: Emphasize your experience in UX/UI design, service design, user research, and prototyping. Highlight specific projects, skills, and achievements that align with the job description, especially mentioning any experience with government projects or the DDR project if applicable.

• Prepare your portfolio: Ensure your portfolio showcases a strong mix of UX/UI design and service design case studies. Be ready to discuss your process, rationale, and the impact of your work in detail.

• Research Maarut: Understand the company's mission, values, and the types of services they offer, particularly any work related to government or public sector digital transformation.

• Practice your interview responses: Prepare for behavioral and technical questions, focusing on articulating your problem-solving approach, collaboration style, and how you apply design thinking to improve user experiences and service delivery.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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