Retail- PT Framer

📍 Job Overview

Job Title: Retail - PT Framer

Company: Michaels Stores

Location: Marlton, New Jersey, United States

Job Type: Part time

Category: Retail Operations / GTM Support (Customer Facing)

Date Posted: September 02, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and translating them into high-quality custom framing solutions.

• The position requires hands-on operation of framing equipment and adherence to operational standards for sales, production, and store maintenance.

• It involves a blend of direct sales, customer interaction, and operational tasks to ensure a positive shopping experience and efficient store functioning.

📝 Enhancement Note: While not a traditional Revenue Operations or Sales Operations role, this position has operational components related to customer experience, sales execution, and in-store process adherence, which are critical for GTM success at the store level. The "Framer" aspect implies a specialized skill set within the retail operations context.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing expert guidance on custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to understand customer requirements and propose tailored framing options, driving sales and production targets.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Production:

  • Accurately complete framing orders to high standards of quality, ensuring timely delivery to customers.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Possess basic computer and measuring skills to accurately interpret orders and specifications.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.
  • Participate actively in truck un-load and stocking processes, adhering to established truck standards and completion timelines.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Support company shrink and safety programs, contributing to a secure and loss-preventative environment.

  • Interact positively and respectfully with colleagues, remaining committed to the organization's vision and values.

  • Assist with Omni channel processes, supporting the integration of online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer sales, specialized production (framing), and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement process the company expects.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail roles, though not explicitly stated, it is a common prerequisite.

Experience:

• 0-2 years of experience in a customer-facing retail environment.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for order processing and system navigation.

• Basic measuring skills for accurate frame design and production.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal communication skills.

• Ability to work effectively in a fast-paced retail environment.

• Adherence to Standard Operating Procedures (SOPs) and company policies. Preferred Skills:

• Previous retail experience, particularly in a sales or design-focused role.

• Experience selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with custom framing processes or art display techniques.

• Experience with cash handling and operating a point-of-sale (POS) system.

• Ability to use a heat press for framing applications.

📝 Enhancement Note: The requirements are typical for an entry-level retail position with a specialized function. The emphasis on "basic" skills suggests that comprehensive training will be provided for the framing aspects, but foundational customer service and operational aptitude are essential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any projects or experiences that demonstrate their ability to:
  • Customer Needs Assessment: Showcase instances where they understood a customer's specific needs and provided a tailored solution.
  • Quality Execution: Present examples of work completed with a focus on precision, detail, and meeting high-quality standards.
  • Process Adherence: Describe how they followed specific procedures or guidelines to achieve a successful outcome.
  • Problem-Solving: Illustrate how they overcame challenges in a customer service or production setting.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established Standard Operating Procedures (SOPs) for:
  • Customer Order Workflow: Documenting the steps from initial customer consultation to order completion and delivery.
  • Production Process: Explaining how they would approach the fabrication and assembly of custom frames.
  • Inventory Management: Describing methods for maintaining stock levels and organizing materials within the framing department.
  • Point-of-Sale Operations: Outlining the steps for accurate transaction processing and cash handling.

📝 Enhancement Note: For an entry-level retail role, a formal portfolio is unlikely. The "Portfolio Essentials" focus on demonstrating transferable skills through examples rather than formal documentation. The emphasis is on understanding and executing defined processes.

💵 Compensation & Benefits

Salary Range: $16.00 - $18.80 per hour.

Explanation of Range: This range is provided directly in the job posting and reflects an hourly wage for a part-time retail position, likely varying based on local market rates, experience, and specific responsibilities within the framing department.

Benefits:

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP) for confidential support.

• Financial & Retirement:

  • 401(k) with employer match
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter benefits.

• Professional Development:

  • Tuition assistance
  • Adoption assistance

• Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs. Working Hours: This is a part-time position. Specific hours will vary and may include nights, weekends, and early mornings, as is typical for retail environments. The total approximate standard workweek is 40 hours, but part-time roles will be less.

📝 Enhancement Note: The salary range is explicitly stated. The benefits listed are comprehensive for a part-time retail role, indicating Michaels' commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retailer in North America, serving a broad customer base interested in creative pursuits, DIY projects, and home decor.

Company Size: Michaels operates over 1,300 stores in North America, indicating a large, established retail organization with a significant workforce. This scale implies structured operational processes and a robust corporate infrastructure.

Founded: Founded in 1973, Michaels has a long history in the retail sector, suggesting a stable company with established brand recognition and operational expertise. Headquartered in Irving, Texas.

Team Structure:

• Store Level: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager).

• Departmental Focus: The "Framer" role is specialized within the Custom Framing department, requiring close collaboration with other store associates.

• Cross-functional Collaboration: While primarily focused on the framing department and customer service, the role will interact with all store functions, including sales floor associates, cashiers, and potentially stockroom personnel, especially during truck unloads and stocking.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Strict adherence to Standard Operating Procedures (SOPs) is a core methodology to ensure consistent quality, safety, and compliance across all stores.

• Operational Efficiency: The role involves participation in stocking, inventory management, and efficient transaction processing to maintain store operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context positions Michaels as a large, established retail leader with a strong focus on customer experience and operational consistency. The "Framer" role is a specialized contributor within this broader retail framework.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time retail associate position with a specialized function in custom framing. It's designed for individuals looking to gain foundational retail experience, particularly in customer interaction, sales, and operational tasks within a creative environment.

Reporting Structure: The Retail PT Framer will report directly to store management, such as the Store Manager, Assistant Store Manager, or the designated Framing Department Manager.

Operations Impact: While not directly managing revenue operations systems, this role has a direct impact on:

• Customer Satisfaction: Providing excellent framing solutions and customer service directly influences customer loyalty and repeat business.

• Sales Performance: Achieving sales and production targets for the custom framing department contributes to overall store revenue.

• Brand Perception: The quality of work and customer interaction reflects on the Michaels brand and its reputation for quality custom framing.

• Operational Efficiency: Efficiently managing inventory, processing orders, and adhering to SOPs contributes to the smooth functioning of the store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and advanced customer consultation.

• Retail Advancement: Potential to move into roles with greater responsibility within the store, such as Key Holder, Assistant Manager, or specialized department lead roles.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

• Leadership Potential: For high performers, there may be opportunities to develop leadership skills and move into supervisory or management tracks.

📝 Enhancement Note: The growth path is typical for entry-level retail, focusing on skill acquisition within the current role and then progressing to broader retail management or specialized roles within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing, involving interaction with the general public.

Office Location(s): The specific store location is 191 Rte 73 S, Ste 173C, Marlton, New Jersey. This is a standard retail store environment.

Workspace Context:

• Customer Areas: All public areas of the store are climate-controlled, providing a comfortable environment for customer interactions and sales activities.

• Stock Rooms: Some stock rooms may not be climate-controlled, which could involve working in varying temperatures during stocking and inventory tasks.

• Framing Shop: The dedicated framing area contains specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Collaboration: Frequent interaction with fellow store associates and management is expected, fostering a team-oriented atmosphere.

Work Schedule: The role is part-time. Work hours are flexible and include nights, weekends, and early mornings. This schedule is typical for retail operations to ensure store coverage during peak shopping times and operational needs.

📝 Enhancement Note: The work environment is a typical, busy retail setting with a specialized area for custom framing. Flexibility in working hours is a key characteristic of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.

• Screening: A recruiter or hiring manager may conduct an initial phone screen to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely participate in an in-person interview at the store. This may involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through situational examples.
  • Skills Assessment: Discussing experience with basic computer skills, measuring, and any prior framing or retail operations knowledge.
  • Role Play/Scenario: Potentially a brief scenario to gauge how they would handle a customer consultation for framing or a common store issue.
  • Tour & Meet the Team: A brief tour of the store and an opportunity to meet some of the team.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• Highlight Relevant Experience: If you have prior experience in custom framing, art, sales, or customer service, be prepared to discuss specific projects or accomplishments.

• Demonstrate Skills: For required skills like measuring or computer use, provide concrete examples of how you've applied them.

• Showcase Customer Focus: Be ready to share stories about how you've gone above and beyond for customers or resolved challenging customer situations effectively.

• Emphasize Process Adherence: Discuss your understanding of the importance of following SOPs and how you ensure accuracy and quality in your work.

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions about how you would handle demanding customers, product inquiries, or situations where you need to upsell or cross-sell.

• Problem-Solving: Think about how you would address issues like incorrect orders, production delays, or inventory discrepancies.

• Teamwork: Be ready to discuss how you collaborate with colleagues and contribute to a positive team environment.

• Operational Awareness: Understand the importance of safety, security, and maintaining store standards.

📝 Enhancement Note: The interview process is geared towards assessing customer service aptitude, operational reliability, and basic technical skills for the framing aspect. A strong emphasis will be placed on behavioral responses related to customer interaction and problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Used for all customer transactions, cash handling, and order entry. Proficiency in operating a retail POS system is essential.

• Basic Computer Skills: Required for accessing company portals, training modules, and potentially for order lookup or customer information management.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Heat Press: Used for various framing applications, such as applying adhesives or finishes.
  • Other Framing Tools: Assortment of saws, mat cutters, jointers, and assembly tools specific to custom framing.

Analytics & Reporting:

• While direct analytics roles are not part of this position, understanding basic sales data and production metrics may be discussed in interviews regarding performance targets. CRM & Automation:

• Customer Relationship Management (CRM): The company likely uses a CRM system for customer data, order history, and potentially loyalty programs. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that might be supported by CRM features.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and supporting Omni channel processes.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale systems and specialized framing equipment. Basic computer literacy is a prerequisite, and familiarity with retail inventory systems would be beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture that celebrates creativity, encouraging both employees and customers to explore their artistic potential.

• Customer Focus: A strong emphasis is placed on building relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Teamwork & Collaboration: The company values a supportive team environment where associates work together to achieve store goals and assist each other.

• Integrity & Respect: Adhering to ethical standards, company policies, and treating all individuals with respect is paramount.

• Accountability: Taking ownership of responsibilities, from customer service to operational tasks, is expected.

Collaboration Style:

• Customer-First Collaboration: Team members are expected to collaborate to ensure the customer's needs are met efficiently, whether it's finding a product, completing a transaction, or assisting with a framing consultation.

• Process-Oriented: Collaboration often revolves around executing Standard Operating Procedures (SOPs) correctly and efficiently, ensuring consistency across the store.

• Supportive Environment: Associates are encouraged to help each other, particularly during busy periods or when complex customer requests arise.

📝 Enhancement Note: The culture at Michaels is geared towards a creative, customer-centric retail environment that prioritizes teamwork and adherence to established operational processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, sales targets, and general store operations simultaneously can be demanding.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex.

• Learning Specialized Skills: Acquiring proficiency with framing equipment, measuring techniques, and design principles quickly.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and reaching, which can be physically challenging.

• Pace of Retail: Working in a fast-paced retail environment with fluctuating customer traffic and operational demands.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Developing advanced consultative selling and customer relationship management abilities.

• Operational Proficiency: Gaining experience in diverse retail operations, including POS systems, inventory management, and visual merchandising.

• Product Knowledge: Deepening understanding of art supplies, craft materials, and home decor trends.

• Potential for Specialization: Becoming a go-to expert for custom framing within the store.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a creative retail niche, alongside foundational retail operational and customer service competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with a framing quote?"

  • Preparation: Focus on empathy, active listening, problem-solving, and knowing when to escalate to management. Highlight examples of turning a negative experience into a positive one.

• Sales & Consultation: "How would you approach a customer looking for framing solutions for a valuable piece of art?"

  • Preparation: Emphasize asking clarifying questions to understand the artwork, the customer's aesthetic, and budget. Discuss the importance of explaining options and benefits clearly.

• Operational Tasks: "How do you ensure accuracy when taking measurements or completing an order?" "What is your approach to maintaining a clean and organized workspace?"

  • Preparation: Discuss attention to detail, double-checking work, and following checklists or SOPs. For organization, talk about systematic approaches to tidying and stocking. Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically in the framing department?"

  • Preparation: Research Michaels' mission and values. Express enthusiasm for creativity, art, and helping customers bring their visions to life.

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal."

  • Preparation: Provide examples of supporting colleagues, contributing to shared tasks, and positive communication.

• Adaptability: "How do you handle working in a fast-paced environment with changing priorities?"

  • Preparation: Discuss your ability to stay calm under pressure, prioritize tasks, and remain flexible. Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't expected, be prepared to verbally walk through examples of your past work or experiences that demonstrate the required skills.

• Highlight Transferable Skills: If you lack direct framing experience, focus on transferable skills from previous roles (e.g., customer service, precision in other tasks, creative problem-solving).

• Show Enthusiasm for Learning: Express eagerness to learn the craft of custom framing and become a skilled member of the team.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service instincts, a willingness to learn, attention to detail, and an understanding of retail operational basics.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like attention to detail, problem-solving, and communication. If you have any experience with tools, measuring, or creative projects, be sure to include it.

• Prepare for Interview Questions: Review common retail interview questions focusing on customer service, teamwork, and problem-solving. Be ready to discuss your understanding of the "Framer" role and your enthusiasm for Michaels.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its values. Understand the importance of the Custom Framing department to the overall customer experience.

• Highlight Availability: Be clear about your availability, particularly if you can work nights, weekends, and early mornings, as this is crucial for a part-time retail role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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