Retail PT- Framer

📍 Job Overview

Job Title: Retail PT- Framer

Company: Michaels Stores

Location: Ankeny, Iowa, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: July 30, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on delivering exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building customer relationships, understanding their creative needs, and translating those into tangible framing designs and products.

• Operational duties involve maintaining store presentation, managing inventory, and ensuring the efficient and safe operation of framing equipment.

• The position requires adherence to Standard Operating Procedures (SOPs) to ensure consistent quality, compliance, and a positive customer experience.

📝 Enhancement Note: This role, while in a retail setting, has a specialized focus on custom framing, which requires a blend of creative consultation, technical execution, and sales acumen. The "PT" designation indicates a part-time capacity, which typically means fewer than 40 hours per week, often with flexibility in scheduling but requiring weekend availability. The "Framer" title signifies a hands-on role with specific equipment operation and material handling.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation:

  • Proactively engage with customers to understand their framing needs and artistic vision.
  • Utilize the "Elevated ABC Deliver" framework to build rapport and identify opportunities for custom framing solutions.
  • Guide customers through design choices, material selection (mats, frames, glass), and final product specifications.

• Sales & Order Fulfillment:

  • Drive sales by effectively presenting framing options and solutions that meet customer expectations and budget.
  • Accurately complete framing orders, ensuring all details are captured and specifications are met for timely production.
  • Operate the cash register and manage all financial transactions with accuracy and adherence to cash handling policies.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including SISO (Shop In Store Out) and Directed Replenishment.
  • Ensure a clean, safe, and clutter-free shopping environment for all customers.
  • Participate actively in truck un-loading and stocking processes, adhering to established truck standards and timelines.

• Process Adherence & Compliance:

  • Strictly follow all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with legal requirements and company standards.
  • Support and implement company-wide shrink and safety programs to minimize loss and ensure a secure workplace.

• Teamwork & Collaboration:

  • Interact positively and respectfully with colleagues, remaining constructive even in challenging situations.

  • Promote the company's vision and values, serving as a role model for customer service and professionalism.

  • Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a customer-centric approach with a strong emphasis on sales and service within a specialized retail niche. The mention of "Elevated ABC Deliver" suggests a specific sales methodology the company expects employees to follow. The inclusion of Omni-channel processes indicates the evolving nature of retail operations and the need for adaptability.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Specific certifications in art, design, or framing are not typically required but may be beneficial. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in sales, consultation, or a creative/artistic field is highly advantageous. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, perform basic data entry, and use internal communication tools.

• Basic Measuring Skills: Proficiency in accurate measurement for framing projects, understanding of units of measurement.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions with a friendly and helpful demeanor.

• Cash Handling: Accurate and responsible management of financial transactions.

• Communication Skills: Clear and concise verbal communication for customer interactions and team collaboration.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, including consultative selling techniques.

• Custom Framing Knowledge: Familiarity with different types of frames, mats, glass, and framing techniques.

• Merchandising Acumen: Ability to maintain attractive and well-organized displays.

• Inventory Management Basics: Understanding of stock rotation and replenishment principles.

📝 Enhancement Note: The "0-2 years" experience level combined with "basic" skill requirements points towards an entry-level position. The emphasis on specific equipment operation (framing equipment, glass cutter) indicates a need for hands-on training and careful execution. The preference for retail sales experience suggests that sales performance will be a key metric for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their creative problem-solving abilities, attention to detail, and customer engagement skills.

• For this specific role, a "portfolio" might translate to:

  • Examples of creative projects (personal or professional) that showcase an eye for design and aesthetics.

  • Descriptions of customer interactions where you successfully identified needs and provided solutions.

  • Any experience with visual merchandising or product display. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) are critical. Candidates should be prepared to discuss how they follow established processes to ensure consistency and quality.

• The role involves executing specific steps for:

  • Customer consultation and order placement.

  • Framing order production and quality control.

  • Store merchandising and inventory management.

  • Cashiering and transaction processing.

📝 Enhancement Note: For an entry-level retail position, a traditional "process and systems portfolio" is less common. The emphasis is more on demonstrating foundational skills and the ability to learn and follow company processes. Candidates should focus on how their past experiences, even if not directly in framing, showcase their aptitude for these operational areas.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associate positions with specialized duties (like framing) in Ankeny, Iowa, the estimated hourly wage range is typically $12.00 - $16.00 per hour. This range can vary based on experience, specific store performance, and the exact number of hours scheduled. Benefits:

• Core Benefits:

  • 401(k) with employer match: For eligible team members, offering a way to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: For eligible team members, providing comprehensive health benefits.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs for eligible employees.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for team members growing their families through adoption.

• Everyday Perks:

  • Employee Discounts: Significant discounts on Michaels products, encouraging personal creativity and saving.
  • Access to Partner Discount Programs: Additional savings on various goods and services.

Working Hours:

• This is a part-time position, with typical weekly hours ranging from 15-25 hours.

• Work hours include nights, weekends, and potentially early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often a key aspect of part-time roles.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail roles in the specified geographic location. The benefits listed are directly from the provided company information, highlighting a comprehensive package even for part-time employees, which is a strong selling point. The mention of flexible scheduling for part-time roles is typical for retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading retailer for arts, crafts, and home decor in North America, catering to hobbyists, DIY enthusiasts, and professional artists alike.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, employing a significant number of individuals across its retail footprint, distribution centers, and corporate offices. This indicates a large, established organization with structured operations.

Founded: 1973. With a history spanning several decades, Michaels has established itself as a trusted brand in the creative community, suggesting a culture that values longevity, customer loyalty, and adapting to market trends.

Team Structure:

• Store Level: This role is part of a store team led by Store Management (Store Manager, Assistant Store Manager). The Framer likely works alongside other Sales Associates, and potentially dedicated departments like Custom Framing.

• Reporting: Directly reports to store management, with potential indirect guidance from department leads or regional retail operations managers.

• Cross-functional Collaboration: Collaborates daily with fellow store associates to ensure smooth store operations, customer flow, and efficient task completion. Interactions may also involve connecting with the custom framing production facility if orders are processed off-site.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, evident in the "Elevated ABC Deliver" methodology.

• Process-Oriented Operations: Strong reliance on SOPs for consistent execution across all stores, from sales and customer service to inventory and safety.

• Data-Informed Merchandising: While not explicitly detailed for this role, retail operations generally use sales data and customer traffic patterns to inform merchandising and stock levels.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels likely balances a creative and inspiring atmosphere with the structured demands of a large retail operation. The emphasis on SOPs and customer service suggests a culture that values both efficiency and a positive customer experience. The scale of the company means opportunities for learning from experienced professionals and understanding large-scale retail operations.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time retail associate role, specifically focused on custom framing. It's an excellent starting point for individuals interested in a career in retail operations, customer service, or sales. The role provides foundational experience in customer interaction, product knowledge, operational procedures, and potentially sales techniques.

Reporting Structure: The Retail PT-Framer typically reports directly to the Store Manager or an Assistant Store Manager. They work as part of the broader store team, collaborating with other sales associates and, if applicable, dedicated department specialists.

Operations Impact: While individual impact might seem localized to customer transactions and framing orders, collectively, this role significantly contributes to:

• Revenue Generation: Directly through sales of custom framing and other retail products.

• Customer Loyalty: By providing exceptional service and creating memorable solutions, fostering repeat business and positive word-of-mouth.

• Brand Reputation: Upholding Michaels' brand image as a leader in creative solutions and customer satisfaction.

• Operational Efficiency: By adhering to processes, maintaining store standards, and supporting inventory management.

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, improve sales consultation skills, and gain proficiency in retail POS systems and operational procedures.

• Advancement within Store: Potential to progress to full-time Sales Associate, Key Holder, Department Specialist (e.g., Custom Framing Lead), Assistant Store Manager, or Store Manager roles within Michaels.

• Cross-Departmental Exposure: Gaining experience in various store functions, from merchandising and inventory to customer service and cash handling.

• Specialization: Deepening expertise in custom framing, potentially leading to specialized roles within Michaels' custom framing production or design teams.

📝 Enhancement Note: This role is positioned as an entry point with clear pathways for growth within Michaels' retail structure. The emphasis is on building core retail competencies and then specializing or advancing. The "Operations Impact" section highlights how even entry-level roles contribute to the broader business objectives.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor, the custom framing area, and the stockroom. The environment is customer-facing and dynamic.

Office Location(s): The specific store is located at 1725 SE Delaware Ave, Ankeny, Iowa. This location is part of a retail area, likely accessible with standard retail amenities.

Workspace Context:

• Customer Interaction: The environment is highly interactive, requiring constant engagement with customers.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (e.g., mat cutters, frame jointers), glass cutters, heat presses, and basic computer systems for order management and internal communication.

• Team Interaction: Regular collaboration with fellow store associates for task coordination, customer assistance, and operational support. The dynamic nature of retail often necessitates quick communication and teamwork.

Work Schedule:

• Shifts will vary and include nights, weekends, and early mornings. This flexibility is typical for part-time retail roles and requires adaptability. The schedule is designed to cover peak customer traffic times and operational needs.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, demanding physical stamina and excellent interpersonal skills. The presence of specialized framing equipment means a dedicated workspace within the store, requiring attention to safety and operational detail. The need for flexible scheduling is a key consideration for applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to confirm basic qualifications and interest.

• In-Person Interview: This will be the primary interview stage, likely with the Store Manager or Assistant Store Manager. Expect questions focused on:

  • Customer Service Scenarios: How you handle difficult customers, resolve issues, and go the extra mile.
  • Sales Approach: Your understanding of selling and how you would present framing solutions.
  • Operational Aptitude: Your ability to follow procedures, manage tasks, and work with tools.
  • Teamwork: How you collaborate with others and contribute to a positive team environment.
  • Motivation: Why you are interested in Michaels and this specific role.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you'd approach a customer consultation.

• Background Check: Standard for retail positions.

Portfolio Review Tips:

• For this role, a formal portfolio is unlikely. Instead, prepare to discuss:
  • Past Customer Service Successes: Use the STAR method (Situation, Task, Action, Result) to describe instances where you provided exceptional customer service or solved a customer problem.
  • Sales Experience: Be ready to talk about products or services you've sold and how you approached the sales process.
  • Creative Projects: If you have personal projects related to art, crafts, or design, be prepared to describe them and highlight your creative process and attention to detail. This can showcase your aesthetic sensibility relevant to framing.
  • Problem-Solving: Examples of how you've overcome challenges in previous roles or situations.

Challenge Preparation:

• Customer Scenario: Be ready for a role-play where you must assist a customer with a framing inquiry. Focus on active listening, asking clarifying questions, and presenting relevant solutions.

• Operational Task: You might be asked how you would ensure a department is well-merchandised or how you would handle a stock replenishment task. Emphasize organization and adherence to standards.

• Teamwork Question: Discuss how you contribute to a positive team environment and handle disagreements constructively.

📝 Enhancement Note: The interview process for this role will likely be direct and focused on practical, customer-facing skills and operational aptitude. Candidates should emphasize their customer service orientation, willingness to learn, and ability to follow established procedures. Preparing specific examples using the STAR method will be crucial for demonstrating competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and accessing basic sales data. Proficiency in similar retail POS systems is a plus.

• Custom Framing Equipment:

  • Mat Cutters: For precise cutting of mat boards.
  • Frame Jointers/Molding Cutters: For accurately cutting and joining frame pieces.
  • Glass Cutters: For sizing glass or acrylic glazing.
  • Heat Press: Potentially used for mounting or sealing certain framing elements.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measuring devices.

• Basic Computer Systems: For order entry, internal communication (email, intranet), and potentially accessing training modules.

Analytics & Reporting:

• While direct access to complex analytics is unlikely for this role, understanding basic sales reports or inventory counts might be part of the job. The focus will be on execution rather than analysis. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer orders and preferences. Automation is likely limited to the POS and potentially inventory replenishment systems at a store level.

📝 Enhancement Note: The technology stack is very hands-on and specific to retail operations and custom framing. Familiarity with any aspect of custom framing equipment or detailed work with measurements will be advantageous. The primary "system" is often the POS and adherence to physical processes.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount. This translates to creating positive experiences that encourage repeat business.

• Creativity & Passion: Michaels fosters an environment that celebrates creativity, encouraging both employees and customers to explore their artistic interests.

• Teamwork & Respect: Collaboration and mutual respect are essential for maintaining a positive and productive store environment, especially in a customer-facing role.

• Integrity & Accountability: Adhering to company policies, operating with honesty in cash handling, and taking responsibility for tasks and customer satisfaction.

• Efficiency & Quality: Striving for operational excellence by following SOPs, producing high-quality framing, and maintaining store standards.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with all store associates to ensure customers receive comprehensive service, whether they need help on the sales floor, with framing, or at the checkout.

• Process Review Culture: While not explicitly stated as a formal process, a culture of learning from best practices and sharing tips for customer service and framing techniques likely exists within successful store teams.

• Knowledge Sharing: Associates are encouraged to help each other, share product knowledge, and assist with operational tasks to ensure the store runs smoothly.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative inspiration and disciplined retail operations. For a Framer, this means balancing artistic consultation with the need for efficient, process-driven execution and excellent customer service. Collaboration is key to managing the diverse needs of customers and store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order taking, framing production, merchandising, and stocking duties simultaneously.

• Customer Expectations: Managing diverse customer expectations regarding design, budget, and turnaround time for custom framing projects.

• Technical Skill Acquisition: Learning to operate specialized framing equipment safely and effectively to produce high-quality work.

• Seasonal Peaks: Adapting to increased customer traffic and demand during holiday seasons or specific crafting events.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and equipment operation.

• Sales & Customer Service: Developing advanced consultative selling skills and customer relationship management.

• Retail Operations: Gaining hands-on experience in merchandising, inventory control, loss prevention, and store management principles.

• Career Advancement: Clear pathways for promotion within the Michaels retail structure, from associate to leadership roles.

📝 Enhancement Note: The challenges presented are typical for specialized retail roles that require both customer interaction and technical/craft skills. The growth opportunities highlight the potential for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution for their needs, even if they weren't sure what they wanted." (Focus on active listening, empathy, and solution-oriented approach).
  • "How would you approach a customer who is hesitant about the price of custom framing?" (Emphasize value proposition, payment options, and alternative solutions).
  • "Imagine a customer is unhappy with a framing order they received. How would you handle this situation?" (Focus on de-escalation, understanding the issue, and seeking resolution according to company policy).

• Operational & Technical:

  • "What steps would you take to ensure a framing order is accurate from consultation to completion?" (Highlight attention to detail, cross-checking information, and quality control).
  • "How would you prioritize tasks if you had multiple customers waiting and an order to complete?" (Focus on time management, communication, and delegation if applicable).
  • "What is your experience with basic measuring or using tools? How do you ensure accuracy?" (Showcase precision, care, and methodology).

• Company & Culture:

  • "Why are you interested in working for Michaels, and specifically in a framing role?" (Connect your interests to creativity, art, customer service, or retail).

  • "What does excellent customer service mean to you in a retail environment?" (Focus on helpfulness, friendliness, problem-solving, and creating positive experiences).

  • "How do you handle working as part of a team, especially during busy periods?" (Emphasize collaboration, communication, and mutual support). Portfolio Presentation Strategy:

• For this role, focus on verbally presenting your experiences rather than a formal document.

• Example-Based Storytelling: Use the STAR method to illustrate your skills with concrete examples from previous jobs, volunteer work, or even personal projects.

• Highlight Transferable Skills: Emphasize customer service, sales, attention to detail, problem-solving, and any creative or hands-on experience.

• Showcase Enthusiasm: Express genuine interest in Michaels, the creative industry, and the opportunity to learn custom framing.

Challenge Preparation:

• Role-Playing: Be ready for a simulated customer interaction where you'll need to consult on framing needs. Practice asking open-ended questions and actively listening.

• Task Prioritization: Be prepared to explain how you would manage competing demands in a retail setting.

• Demonstrate Aptitude: If asked about measuring or using tools, articulate your understanding of accuracy and safety.

📝 Enhancement Note: Interview questions will likely be practical, behavioral, and situational, designed to assess your customer service skills, sales potential, and ability to follow operational procedures. Preparing specific examples using the STAR method is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service achievements, any sales experience, and any demonstrable skills in crafting, design, or hands-on work. Use keywords from the job description such as "customer service," "sales," "custom framing," "measuring skills," and "retail operations."

• Portfolio Preparation (Verbal): Mentally prepare 2-3 strong examples using the STAR method that showcase your customer engagement, problem-solving, and attention to detail. Be ready to discuss any creative projects you've undertaken.

• Company Research: Familiarize yourself with Michaels' products, target audience, and current marketing initiatives. Understand their commitment to creativity and customer experience. Review their values and mission statement.

• Interview Practice: Practice answering common retail interview questions, particularly those related to customer service, sales, and handling challenging situations. Be ready to articulate why you're a good fit for a part-time framing role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.