Retail Picture Framer

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Tucker, Georgia, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-06

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer experiences by building strong relationships and crafting memorable custom framing solutions.

• Drive sales and production targets by effectively utilizing sales techniques and promoting custom framing services.

• Maintain store presentation standards through effective merchandising, department upkeep, and inventory management.

• Ensure operational compliance by adhering to Standard Operating Procedures (SOPs) and company programs.

• Support overall store success through efficient task completion, including stocking, cash handling, and omni-channel processes.

📝 Enhancement Note: This role is positioned as a part-time, on-site position focused on direct customer interaction and in-store operations within a retail environment. The emphasis on "building customer relationships" and "creating a memorable framing solution" indicates a strong customer-centric approach, while "deliver sales and production results" highlights performance expectations. The operations aspect is primarily focused on in-store execution, visual merchandising, and inventory management.

📈 Primary Responsibilities

• Foster strong customer relationships by actively engaging with shoppers, understanding their needs, and providing personalized custom framing consultations and solutions.

• Execute sales strategies to meet and exceed personal sales and production goals for the custom framing department.

• Complete custom framing orders with a high degree of quality and precision, ensuring on-time delivery to meet customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and directed replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure consistent execution and compliance.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Demonstrate positive and respectful interactions with colleagues and customers, even in challenging situations, promoting a collaborative and positive team environment.

• Contribute to efficient store operations by participating in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Proactively acknowledge customers, assist them in finding products, and offer solutions to enhance their shopping experience.

• Support and execute omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational duties. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology the company uses for customer engagement and upselling, particularly in the custom framing context. The inclusion of "SISO and Directed Replenishment" points to specific inventory management processes critical for retail operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a high school diploma or equivalent is generally expected for retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer skills for operating point-of-sale (POS) systems and potentially internal inventory management software.

• Basic measuring skills to accurately assess artwork and frame dimensions for custom orders.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a genuine desire to assist and engage with customers.

• Effective communication skills to understand customer needs and explain product/service options.

• Ability to maintain a safe, clean, and clutter-free work environment.

• Basic cash handling and transactional accuracy. Preferred Skills:

• Previous retail experience, particularly in a sales or customer service capacity.

• Proven experience selling products and/or services to customers, with an understanding of consultative selling techniques.

• Familiarity with visual merchandising principles to maintain an appealing store environment.

• Basic inventory management awareness.

📝 Enhancement Note: The "Minimum Type of experience" clearly outlines the foundational skills required, focusing on practical abilities like measuring and equipment operation. The "Preferred Type of experience" indicates that prior sales and retail exposure will provide a significant advantage, suggesting that candidates with a track record of exceeding sales targets or engaging in consultative selling will be highly regarded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight past experiences demonstrating:
  • Process Adherence: Examples of following Standard Operating Procedures (SOPs) to ensure consistent execution and compliance.
  • Customer Engagement: Instances where you successfully built rapport with customers and provided solutions that led to satisfaction or sales.
  • Visual Presentation: Any experience in merchandising or maintaining the appearance of a retail space.
  • Problem-Solving: Situations where you resolved customer issues or operational challenges effectively.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they approach completing tasks and orders efficiently and accurately.
  • Customer Interaction Flows: Their approach to guiding a customer from initial inquiry through to purchase and post-sale.
  • Operational Standards: Their commitment to adhering to established company guidelines and procedures.

📝 Enhancement Note: For an entry-level retail associate role, a formal portfolio is less common. However, interviewers will likely probe for examples demonstrating the candidate's ability to follow processes, engage customers, and contribute to a well-run store. Candidates should be ready to speak to specific examples from previous roles that illustrate these capabilities.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is typically paid hourly. Based on industry standards for similar roles in Tucker, Georgia, and considering the entry-level experience requirement, an estimated hourly range would be $11.00 - $15.00 per hour. This estimate considers the cost of living in the Atlanta metropolitan area and common retail compensation benchmarks for roles involving sales and specialized services like custom framing.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program: Access to confidential support services for personal and professional challenges.

• Medical coverage: Health insurance options for eligible team members.

• Dental coverage: Dental insurance options.

• Vision coverage: Vision insurance options.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts: Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs for commuting to work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for team members adopting a child.

• Employee discounts: Significant discounts on Michaels products and services.

• Partner discount programs: Access to discounts with other affiliated companies.

Working Hours: This is a part-time position. While the specific number of hours may vary, it is typically expected to work up to 40 hours per week, often including nights, weekends, and early mornings, as dictated by store operational needs and customer traffic. Flexibility in scheduling is often a requirement for retail roles.

📝 Enhancement Note: The provided benefits are comprehensive for a retail organization and indicate a commitment to employee well-being and development. The salary range is an estimation based on typical part-time retail associate roles in the specified geographic location and the nature of the duties, which include specialized skills like custom framing.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer in the arts and crafts industry, focusing on providing materials and services for creativity, hobbies, and celebrations.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, employing a significant number of individuals. This indicates a large, established retail organization with structured processes and a broad customer base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and established presence in the retail market.

Team Structure:

• Store Level: The Retail Picture Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager. They will work alongside other sales associates, frame specialists, and potentially seasonal staff.

• Cross-functional Collaboration: While primarily focused on in-store operations, collaboration will occur with other departments within the store (e.g., general merchandise, seasonal departments) and potentially with regional or corporate teams for training and operational guidance.

• Customer-Centric Focus: The culture emphasizes customer engagement, creativity, and providing solutions. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales.

Methodology:

• Customer Engagement: A key methodology involves building relationships and providing personalized solutions, particularly in the custom framing department.

• Operational Efficiency: Adherence to Standard Operating Procedures (SOPs) is paramount for consistent execution across all stores.

• Sales-Driven: The role is expected to contribute to sales targets, with a focus on upselling and promoting services.

• Data Utilization: While not explicitly detailed for this role, larger retail organizations like Michaels typically leverage sales data, inventory metrics, and customer feedback to inform operations and strategy.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is deeply rooted in creativity and customer service. The size of the company implies a structured environment with established protocols, but also opportunities for career progression within a large retail network. The emphasis on "fueling the joy of creativity" suggests a positive and inspiring work environment for individuals passionate about arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on customer-facing sales and in-store service delivery. It serves as a foundational role for individuals looking to gain experience in retail environments, customer interaction, and basic operational tasks.

Reporting Structure: The Retail Picture Framer typically reports to the Store Manager or an Assistant Store Manager. In larger stores, there might be a dedicated Framing Department Manager or Lead who oversees custom framing operations.

Operations Impact: The role directly impacts store operations by contributing to sales revenue through custom framing services and general merchandise sales. It also influences the customer experience by providing a clean, well-merchandised store and helpful service, which can drive repeat business and customer loyalty. Efficient execution of tasks like stocking and cash handling also contributes to the overall smooth operation of the store.

Growth Opportunities:

• Skill Development: Opportunities to hone custom framing skills, learn advanced design techniques, and become proficient in operating specialized equipment.

• Sales Expertise: Develop strong consultative selling skills, customer relationship management, and sales target achievement.

• Retail Operations: Gain a comprehensive understanding of retail operations, including merchandising, inventory control, cash management, and customer service protocols.

• Leadership Potential: With demonstrated performance and commitment, there are pathways to advance into roles such as Lead Framer, Department Manager, or Assistant Store Manager within Michaels.

• Cross-Departmental Experience: Potential to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: This role is an excellent starting point for a career in retail operations. The growth potential is significant within Michaels, offering clear pathways for advancement from an individual contributor role to supervisory and management positions, supported by the company's extensive store network and training programs.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. This means constant interaction with customers and a dynamic, fast-paced atmosphere.

Office Location(s): The specific location for this role is the Michaels store at 4000 La Vista Rd, Tucker, Georgia. This is a standard retail store location within a commercial area.

Workspace Context:

• Customer Interaction: The primary workspace is the retail floor and the custom framing area, requiring constant engagement with the public.

• Tools and Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially POS systems or tablets for customer order entry and inventory lookups.

• Team Interaction: Opportunities for collaboration with fellow store associates and management in a team-oriented retail setting.

• Environment: All public areas are climate-controlled. However, some stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck unloading. The frame shop itself involves specialized equipment and materials.

Work Schedule: The schedule is part-time and requires flexibility. Work hours will include nights, weekends, and early mornings to meet business needs. The specific shift patterns will be determined by store management based on customer traffic and staffing requirements.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and a customer-first attitude. The mention of a climate-controlled public area versus potentially non-climate-controlled stock rooms is a common retail operational detail. The inclusion of specific equipment like a "glass cutter and heat press" in the frame shop highlights the specialized nature of parts of this on-site role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to gauge basic qualifications and interest.

• In-Person Interview: This will be the primary interview stage, likely involving a Store Manager or Assistant Store Manager.

  • Behavioral Questions: Expect questions about past customer service experiences, handling difficult customers, teamwork, and problem-solving.
  • Situational Questions: Scenarios related to framing orders, customer inquiries, and store operational tasks will be presented.
  • Skills Assessment: Discussion of your experience with basic computer skills, measuring, and any prior framing equipment operation.
  • Cultural Fit: Assessment of your alignment with Michaels' values of creativity, customer service, and teamwork.

• Practical Demonstration (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on/craft experience. Use action verbs and quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in custom framing sales").

• Showcase Relevant Skills: If you have personal projects related to art, design, or crafting, be prepared to briefly mention them to demonstrate your passion and aptitude.

• Highlight Process Adherence: Be ready to discuss instances where you followed instructions, SOPs, or training protocols precisely.

• Customer Service Examples: Prepare 2-3 detailed examples of exceptional customer service you have provided, focusing on how you identified needs, offered solutions, and ensured customer satisfaction.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer brings in a valuable piece of art and is unsure how to frame it. How would you approach this consultation?" or "How would you handle a situation where a customer is unhappy with the completion time of their framing order?"

• Operational Tasks: Be prepared to discuss how you would prioritize tasks during a busy shift, manage multiple customer requests, or ensure a department is well-merchandised.

• Sales Approach: Think about how you would introduce the custom framing service to a customer browsing the ready-made frames.

📝 Enhancement Note: For an entry-level retail role, the interview process is geared towards assessing customer service aptitude, basic operational skills, and cultural fit. While a formal portfolio isn't expected, being able to articulate experiences that demonstrate the required skills and a proactive approach to learning and customer engagement will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes a mat cutter, mount cutter, and potentially specialized saws, presses (like a heat press), and assembly tools essential for creating custom frames.

• Glass Cutter: A fundamental tool for cutting glass or acrylic to size for framing.

• Point of Sale (POS) System: Used for processing customer transactions, handling payments, and potentially managing custom order details.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate artwork and frame dimension assessment.

Analytics & Reporting:

• POS System Reporting: Basic sales reports and transaction data generated by the POS system.

• Inventory Management Systems: While not explicitly detailed, stores likely use systems for tracking ready-made frame stock, materials, and potentially custom order components.

CRM & Automation:

• Customer Relationship Management (CRM): While a formal CRM might not be directly used by this role, the "Elevated ABC Deliver" methodology likely incorporates CRM principles for building customer loyalty and tracking preferences.

• Order Management Systems: Integrated within the POS or a separate system for tracking custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with specialized framing equipment and a glass cutter is a core technical requirement. Familiarity with POS systems is also essential for daily operations. The mention of "Elevated ABC Deliver" suggests a structured approach to customer engagement that could involve elements of CRM, even if not through a dedicated software platform at this role's level.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value that permeates the company, encouraging innovation and personal expression through crafts and framing.

• Customer Focus: Prioritizing customer satisfaction by building relationships and providing solutions that meet their needs and exceed expectations.

• Teamwork: Fostering a collaborative environment where associates support each other to achieve store goals and ensure a positive customer experience.

• Integrity & Respect: Upholding ethical standards in all interactions and treating colleagues and customers with respect.

• Efficiency & Quality: Balancing the need for speed in a retail environment with a commitment to high-quality craftsmanship in custom framing.

Collaboration Style:

• Customer-Centric Collaboration: Associates are encouraged to work together to assist customers, whether it's finding a product, processing a sale, or resolving an issue.

• Departmental Support: Team members are expected to support various departments, including assisting with stocking, merchandising, and customer service tasks beyond their primary role.

• Feedback Exchange: A culture that supports open communication and constructive feedback to improve processes and customer service.

• Knowledge Sharing: Encouraging team members to share best practices, especially regarding framing techniques, sales strategies, and operational efficiency.

📝 Enhancement Note: The culture at Michaels is designed to be inspiring and supportive, with a strong emphasis on creativity and customer delight. The values translate into daily actions, expecting associates to be helpful, resourceful, and enthusiastic about the products and services offered. Collaboration is key to managing the dynamic environment of a retail store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing consultations, order fulfillment, and general store tasks simultaneously in a fast-paced retail environment.

• Customer Expectations: Meeting diverse customer needs and expectations, especially for valuable or sentimental items requiring custom framing, while managing production timelines.

• Learning Specialized Skills: Quickly acquiring proficiency with framing equipment, design principles, and material selection for custom framing.

• Sales Targets: Consistently meeting sales goals in a competitive retail market, particularly for higher-value custom framing services.

• Physical Demands: The role involves prolonged standing, lifting, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Custom Framing Mastery: Opportunities to become an expert in custom framing techniques, material knowledge, and design principles, potentially leading to advanced certifications or specialization.

• Sales and Customer Service Excellence: Enhancing consultative selling skills, customer relationship management, and problem-solving abilities through hands-on experience and company training.

• Retail Operations Acumen: Gaining a comprehensive understanding of store operations, inventory management, visual merchandising, and loss prevention strategies.

• Leadership Training: Potential for development into leadership roles, such as Lead Framer, Department Manager, or Assistant Store Manager, with access to leadership development programs.

• Industry Trends: Staying updated on current trends in art, design, and framing to better serve customer needs.

📝 Enhancement Note: The challenges in this role are typical of a hands-on, customer-facing retail position. The growth opportunities are directly tied to mastering the core functions of the job and demonstrating potential for leadership and broader retail operational responsibilities within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. What was the outcome?" or "How would you handle a customer who is undecided about their framing options?"

• Sales Skills: "How would you introduce the custom framing service to a customer who is only looking at ready-made frames?" or "What steps would you take to close a custom framing sale?"

• Problem-Solving: "Imagine a customer is unhappy with the quality of a framing job. How would you address this situation?" or "How would you prioritize tasks if you had multiple framing orders due and several customers waiting for assistance?"

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the custom framing department?"

• "How do you define excellent customer service in a retail environment?"

• "Describe your experience working as part of a team. What role do you typically play?"

• "How do you stay motivated to meet sales goals?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences relevant to customer service, sales, and any hands-on or craft-related skills.

• Example-Based Answers: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to provide clear, concise, and impactful examples from your past experiences.

• Demonstrate Enthusiasm: Show genuine interest in art, creativity, and helping customers bring their visions to life through framing.

• Ask Insightful Questions: Prepare 2-3 questions about the team, daily operations, or growth opportunities to show engagement and initiative.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, and an ability to learn and execute operational tasks. Using specific examples to illustrate your capabilities will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any craft/artistic skills, and experience with tools or manual tasks. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "cash handling."

• Portfolio Preparation (Resume-Based): Be ready to discuss specific examples from your past work or personal projects that demonstrate your ability to follow instructions, solve problems, engage customers, and perform detailed tasks.

• Interview Practice: Practice answering common retail interview questions, particularly those related to customer service, sales, and handling challenging situations. Prepare to discuss your understanding of custom framing and your interest in the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and products. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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