Retail Picture Framer

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Charleston-832 Orleans Rd, Charleston, South Carolina, United States

Job Type: Part-Time

Category: Retail Operations / GTM Support

Date Posted: 2026-06-03

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving sales and delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Requires hands-on execution of framing orders, ensuring high-quality production and timely delivery to meet customer expectations and sales targets.

• Involves maintaining visual merchandising standards for the ready-made frame department and other assigned retail areas, contributing to overall store presentation and sales performance.

• Entails direct customer interaction, assisting with sales, locating products, and providing solutions, which is critical for GTM strategy execution at the store level.

• Operates as a key point of contact for customers, building relationships and acting as a brand ambassador for Michaels' creative offerings and services.

📝 Enhancement Note: While not a traditional "Revenue Operations" or "Sales Operations" role, this position plays a crucial part in the Go-To-Market (GTM) strategy by directly impacting sales, customer satisfaction, and brand perception within a retail setting. The emphasis on sales, customer relationships, and operational execution aligns with GTM support functions at the store level.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, executing Company policies and standards for operational efficiency.

• Drive sales and production results by acting as a personal designer, leveraging Elevated ABC Delivery to build customer relationships and create custom framing solutions.

• Complete framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction and repeat business.

• Maintain the ready-made frame department and other assigned areas, including ensuring stock availability through SISO (Store-In-Stock-Out) and Directed Replenishment, directly impacting sales opportunities.

• Deliver friendly and helpful customer service, assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store for an optimal shopping experience.

• Support shrink and safety programs by following established procedures and maintaining a safe work environment for both customers and team members.

• Operate the cash register and execute cash handling procedures to established standards, ensuring accuracy and efficiency in transactions.

• Assist with Omni channel processes, which may include fulfilling online orders, processing returns, or assisting customers with online inquiries, bridging the gap between physical and digital retail touchpoints.

• Participate actively in truck un-loading and stocking processes, adhering to truck standards and completing tasks within budget to ensure efficient inventory management.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational execution within a retail framework. For a GTM-focused candidate, demonstrating how these responsibilities contribute to overall sales targets, customer retention, and brand experience would be key.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific degrees are not typically required for this role, but a background in art, design, or a related field could be beneficial.

Experience: 0-2 years of experience in a retail or customer-facing role is preferred. Experience in custom framing, sales, or merchandising is a plus.

Required Skills:

• Basic computer skills for operating point-of-sale (POS) systems and potentially inventory management software.

• Basic measuring skills for accurate framing measurements and material calculations.

• Ability to operate framing equipment safely and efficiently, including a glass cutter.

• Proficiency in customer service, including active listening, problem-solving, and building rapport.

• Cash handling accuracy and adherence to financial transaction procedures.

• Understanding of basic merchandising principles to maintain store appearance and product placement.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Retail experience, particularly in a specialty or custom goods environment.

• Proven experience selling products or services to customers, with a focus on consultative selling.

• Familiarity with custom framing processes and materials.

• Experience with Omni channel retail operations (e.g., BOPIS - Buy Online, Pick Up In Store).

• Basic knowledge of art and design principles relevant to framing.

📝 Enhancement Note: The "Elevated ABC Delivery" mentioned in the responsibilities suggests a specific sales and customer engagement methodology that candidates should research and be prepared to discuss. This indicates a structured approach to customer interaction beyond basic service.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not explicitly required for this entry-level retail role, candidates can demonstrate their capabilities through examples of:
  • Customer Service Excellence: Anecdotes or specific examples of how they have successfully resolved customer issues or exceeded customer expectations in previous roles.
  • Sales Contributions: Quantifiable achievements in sales, such as meeting or exceeding sales targets, or contributions to store revenue growth.
  • Process Adherence: Examples of how they have successfully followed and implemented SOPs in previous positions, ensuring consistency and quality.
  • Visual Merchandising: Descriptions of how they have contributed to maintaining or improving store presentation and product displays.

Process Documentation:

• Candidates are expected to understand and execute established processes, not necessarily to document them from scratch. This includes:

  • Understanding and applying SOPs for framing order creation, production, and customer interaction.

  • Following established procedures for cash handling, inventory management, and store maintenance.

  • Executing Omni channel fulfillment processes as directed.

📝 Enhancement Note: For this role, the "portfolio" is more about demonstrated experience and understanding of retail processes rather than a formal presentation of operational frameworks. Candidates should be prepared to speak to their past experiences and how they align with the responsibilities outlined.

💵 Compensation & Benefits

Salary Range: For a Part-Time Retail Picture Framer position in Charleston, SC, with 0-2 years of experience, the estimated hourly wage is likely to be between $11.00 - $15.00 per hour. This is based on average retail associate wages in the region, considering the specialized nature of framing and customer service expectations.

Benefits:

• Health Insurance (medical, dental, and vision) - Eligibility may vary based on hours worked and tenure.

• Paid Time Off (PTO) - Accrued based on hours worked.

• Tuition Assistance - Support for continuing education.

• Generous Employee Discounts - On Michaels products and services.

• Potential for other benefits as outlined by The Michaels Companies Inc.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The role requires flexibility to cover operational needs within the store.

📝 Enhancement Note: Salary estimates are based on general retail industry benchmarks for entry-level positions in South Carolina, adjusted for the specific skill set of picture framing. Actual compensation will be determined by the company based on experience, qualifications, and local market rates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products, serving a broad customer base seeking creative supplies and custom framing services.

Company Size: Large (over 1,000 employees), with a significant retail footprint across North America (over 1,300 stores). This implies established operational structures, corporate support, and defined career paths.

Founded: 1973. With a long history, Michaels has built a strong brand presence and extensive operational expertise in the arts and crafts sector.

Team Structure:

• Typically operates within a store hierarchy, including Store Manager, Assistant Store Manager, Department Specialists (like the Picture Framer), and Sales Associates.

• The Picture Framer often works closely with other sales associates and may report directly to a Department Manager or Assistant Store Manager.

• Cross-functional collaboration is essential, involving interaction with colleagues in other departments for inventory support, Omni channel fulfillment, and general store operations. Methodology:

• Data Analysis & Insights: While not directly involved in complex data analysis, the role contributes to sales data through POS transactions and customer feedback, which informs broader business decisions.

• Workflow Planning & Optimization: Adheres to SOPs for framing orders and store operations, contributing to consistent workflow and customer experience.

• Automation & Efficiency: Utilizes POS systems and potentially inventory management tools to streamline tasks. The focus is on efficient execution of defined processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's purpose, "to fuel the joy of creativity and celebration," is a key cultural driver. This suggests an environment that values creativity, customer engagement, and community.

📈 Career & Growth Analysis

Operations Career Level: This role is at an Entry-Level/Specialist tier within retail operations. It focuses on direct customer interaction and skilled execution of specific tasks (custom framing) rather than strategic planning or high-level process design.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager. The structure emphasizes direct supervision and adherence to established retail management frameworks.

Operations Impact: Directly impacts revenue through custom framing sales and customer satisfaction. By providing a positive customer experience and high-quality custom framing, the role contributes to customer loyalty, repeat business, and positive word-of-mouth, which are vital components of a successful retail GTM strategy.

Growth Opportunities:

• Operations Skill Advancement: Develop expertise in custom framing techniques, material selection, and potentially advanced design software.

• Retail Leadership Path: Progress to roles such as Lead Framer, Assistant Store Manager, Department Manager, or even Store Manager, requiring broader retail management and leadership skills.

• Cross-Departmental Experience: Gain experience in other store departments, broadening understanding of retail operations and customer service across the entire store.

• Specialized Training: Opportunities for further training in sales techniques, customer relationship management (Elevated ABC Delivery), and visual merchandising.

📝 Enhancement Note: Growth within Michaels often involves a combination of demonstrated proficiency in the current role, willingness to take on more responsibility, and pursuing internal development programs. For GTM-focused individuals, highlighting how this role provides foundational customer engagement and sales experience is key.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing counter/area within the store.

Office Location(s): Charleston-832 Orleans Rd, Charleston, SC. This is a physical retail location, requiring on-site presence.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with the public in a climate-controlled retail space.

• The framing shop area may contain specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• Stock rooms may not always be climate-controlled, and some outdoor work might be required during truck unloads.

• Opportunities for collaboration exist with fellow store associates and management.

Work Schedule: Part-time, with a schedule that includes nights, weekends, and potentially early mornings to meet store operational needs and customer demand. Flexibility is essential.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. Candidates should be comfortable with direct customer interaction, physical tasks, and a flexible schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and experience.

• In-Person Interview: This will be the primary stage, taking place at the store location. It will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how candidates handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing orders, customer inquiries, or store operations (e.g., "How would you handle a customer who is unhappy with their framing order?").
  • Skills Assessment: Potentially a brief demonstration or discussion of measuring skills, computer proficiency, or understanding of framing materials.
  • Company Culture Fit: Evaluating alignment with Michaels' values, particularly regarding creativity, customer service, and teamwork.

• Potential Second Interview: May involve meeting with a Store Manager or District Manager for final approval.

Portfolio Review Tips:

• Focus on Relevant Experience: For this role, a formal portfolio isn't expected. Instead, prepare to discuss specific examples from past retail, customer service, or sales roles that highlight:

  • Customer Interaction Successes: How you built relationships, resolved issues, or provided exceptional service.
  • Sales Achievements: Any instances where you met or exceeded sales targets, or contributed to revenue growth.
  • Operational Competence: Examples of following procedures, managing tasks efficiently, and maintaining store standards.

• Framing Knowledge: If you have custom framing experience, be ready to discuss your process, materials knowledge, and any specific projects you're proud of.

• Problem-Solving Scenarios: Prepare to walk through how you'd approach common retail challenges, such as an unhappy customer, a stock discrepancy, or a complex framing request.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service issues, focusing on empathy, problem-solving, and achieving a positive resolution.

• Sales Pitch Practice: Be ready to articulate the value of custom framing and how you would guide a customer through the selection process.

• Operational Procedures: Review basic retail operations, such as cash handling, opening/closing procedures, and inventory management, as these may be discussed.

📝 Enhancement Note: While not a traditional operations role requiring a detailed process portfolio, candidates should be prepared to demonstrate their understanding of retail processes and customer-centric sales methodologies through their experience and interview responses.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history. Candidates should be comfortable with retail POS systems.

• Custom Framing Equipment: Including mat cutters, glass cutters, framing tools, and potentially heat presses. Safe and proficient operation is essential.

• Basic Computer Software: For email, internal communications, and potentially basic order management or scheduling systems.

Analytics & Reporting:

• Sales Data: The POS system will generate sales reports. Understanding basic sales metrics (e.g., units sold, revenue) is beneficial.

• Inventory Management Systems: May be used for tracking stock levels, managing replenishment, and conducting cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The "Elevated ABC Delivery" methodology implies a structured approach to customer relationship building and management, though it may not be a formal software system.

• Omni Channel Systems: For processing online orders, managing pick-ups, and returns.

📝 Enhancement Note: Proficiency with retail POS systems and basic computer literacy are key. Experience with specialized framing equipment is a direct requirement.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.

• Customer Focus: Prioritizing customer needs, building relationships, and delivering exceptional service.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Efficiency & Execution: Adhering to SOPs and operational standards to ensure smooth store functioning.

Collaboration Style:

• Cross-functional Integration: The role requires working seamlessly with other sales associates and management to ensure all store functions are covered.

• Process Review & Feedback: While not formal, there's an expectation of sharing best practices and providing feedback on customer interactions or operational challenges within the team.

• Knowledge Sharing: Sharing expertise in custom framing and customer service with colleagues to enhance overall team performance.

📝 Enhancement Note: Michaels emphasizes a culture that supports creativity and customer engagement. Candidates should demonstrate an understanding of these values and how they translate into daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, production, and store maintenance tasks simultaneously in a fast-paced environment.

• Handling High-Volume Periods: Managing increased customer traffic and order volume during peak seasons or promotional events.

• Ensuring Quality Consistency: Maintaining high standards of craftsmanship across all custom framing orders, especially under time pressure.

• Adapting to Evolving Trends: Staying updated on framing styles, materials, and customer preferences in the art and decor market.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, and design principles.

• Sales & Customer Engagement: Enhance consultative selling skills and customer relationship building through specific training programs.

• Retail Management Training: Opportunities to develop leadership skills for potential advancement into management roles.

• Product Knowledge: Continuously learn about new products, services, and creative trends offered by Michaels.

📝 Enhancement Note: The role offers a practical entry point into retail operations and sales, with clear pathways for skill development and career progression within a large, established company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you successfully upsold a customer or provided a solution that exceeded their expectations." "How would you approach a customer who is unsure about their framing needs?" "What steps would you take to ensure a customer is satisfied with their custom framing order?"

• Problem-Solving: "Imagine a customer brings in a valuable piece of art that requires special framing. How would you assess its needs and ensure its safety?" "What would you do if you discovered a mistake in a framing order you just completed?"

• Operational Procedures: "How do you ensure accuracy when taking measurements or handling cash?" "What is your understanding of inventory management in a retail setting?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" "What does 'fueling the joy of creativity' mean to you?" "How do you contribute to a positive team environment?" "What are your thoughts on our custom framing services?" Portfolio Presentation Strategy:

• Experience-Based Storytelling: Instead of a formal portfolio, prepare 2-3 concise stories from your past experiences that demonstrate:

  • Your ability to build customer relationships and drive sales (mentioning specific results if possible).
  • Your commitment to quality and process adherence in a retail or service role.
  • Your problem-solving skills in customer-facing situations.

• Framing Interest: If you have framing experience, be ready to discuss your passion for it and any relevant skills or projects.

• Enthusiasm for the Role: Convey genuine interest in custom framing and contributing to the creative endeavors of Michaels' customers.

📝 Enhancement Note: Interviews will likely focus on behavioral and situational questions to assess practical skills and cultural fit. Demonstrating a passion for creativity and customer service will be highly advantageous.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight any experience in customer service, sales, merchandising, or working with tools/equipment. Quantify achievements where possible (e.g., "Increased sales by X%" or "Handled Y customer transactions daily").

• Prepare your "portfolio" of experiences: Identify 2-3 specific examples or stories that showcase your customer service skills, sales ability, problem-solving capabilities, and adherence to procedures. Be ready to discuss these in detail during an interview.

• Research Michaels: Familiarize yourself with their products, services (especially custom framing), company mission, and values. Understand their approach to customer engagement ("Elevated ABC Delivery").

• Practice your interview responses: Rehearse answers to common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a customer-centric mindset.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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