Retail Picture Framer-1

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Biddeford, Maine, United States

Job Type: Part-Time

Category: Retail Operations / Merchandising / Sales

Date Posted: May 05, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Design: Focus on building strong customer relationships by providing expert custom framing solutions and assisting with general store needs.

• Production & Quality Control: Execute framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Retail Operations & Merchandising: Maintain a well-organized, safe, and inviting retail environment, including managing inventory, merchandising, and stock replenishment.

• Sales & Transaction Management: Operate the cash register, handle transactions accurately, and support omni-channel processes to enhance the customer shopping experience.

📈 Primary Responsibilities

• Build and foster customer relationships through personalized design consultations and solutions, leveraging Elevated ABC Deliver methodology to drive sales and production targets.

• Complete custom framing orders with precision, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain the readiness and appeal of the ready-made frame department, including SISO (Single Item, Single Output) and Directed Replenishment processes.

• Provide exceptional customer service by actively acknowledging shoppers, assisting with product location, and offering solutions to their creative needs.

• Ensure a safe, clean, and clutter-free store environment, adhering to all Standard Operating Procedures (SOPs) and company programs.

• Operate the cash register, execute cash handling procedures with accuracy, and support all omni-channel fulfillment processes.

• Participate actively in truck un-loading and stocking procedures to maintain inventory integrity and ensure adherence to truck standards.

• Support company-wide shrink and safety initiatives, contributing to a secure and efficient work environment.

• Interact respectfully and positively with colleagues and customers, embodying company values and serving as a role model.

📝 Enhancement Note: The core responsibilities highlight a blend of sales, design, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on consultative selling and customer engagement, which is crucial for the custom framing aspect of the role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific vocational training in design or art is a plus but not strictly required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment. Experience in sales, design, or a trade skill like framing is advantageous.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Basic measuring skills essential for accurate custom framing.

• Proficiency in operating framing equipment and glass cutters.

• Strong customer service and interpersonal communication skills.

• Ability to handle cash transactions accurately and efficiently.

Preferred Skills:

• Previous retail sales experience, particularly in consultative sales environments.

• Experience in selling products or services, with a focus on custom solutions.

• Familiarity with art or design principles, enhancing the ability to guide customer choices.

• Experience with inventory management and merchandising best practices.

• Knowledge of custom framing techniques and materials.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are direct indicators of required and preferred skills. The emphasis on "basic computer skills" and "basic measuring skills" suggests extensive training will be provided for specialized tasks like framing equipment operation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any personal projects or experiences demonstrating attention to detail, creative problem-solving, and customer interaction skills.

• Examples of customer service scenarios handled effectively, or instances where problem-solving skills were applied to achieve a positive outcome, can serve as a de facto portfolio.

• Demonstration of basic understanding of measurement and precision, even from non-professional contexts (e.g., DIY projects, school assignments), can be beneficial.

Process Documentation:

• Familiarity with following Standard Operating Procedures (SOPs) is key. Candidates should be prepared to discuss how they approach learning and adhering to established processes.

• Understanding the importance of order accuracy and timeliness in production processes.

• Ability to articulate how they would ensure a clean and organized workspace, reflecting an understanding of workplace efficiency and safety protocols.

📝 Enhancement Note: For an entry-level retail position like this, a formal process and systems portfolio is unlikely to be a requirement. The focus will be on the candidate's ability to learn, adapt, and follow established procedures, as well as demonstrate foundational skills. The "Major Activities" section provides insight into the processes they will be expected to learn and execute.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail positions in Biddeford, Maine, with an entry-level to 2 years of experience requirement, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range accounts for regional cost of living, the specific retail sector (crafts/framing), and the part-time nature of the role.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance plans are available, contributing to overall well-being.

• Paid Time Off (PTO): Accrued PTO for work-life balance and personal needs.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, encouraging personal creativity and savings.

• 401(k) Plan: Retirement savings plan with potential company match (details may vary).

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours: This is a part-time position. Specific hours will vary based on store needs, including evenings, weekends, and potentially early mornings. The job description indicates a potential standard of 40 hours per week, but as a part-time role, actual hours may be less and will be scheduled by management.

📝 Enhancement Note: The salary estimate is based on research of similar part-time retail associate roles in the Biddeford, ME area, considering the specific industry (crafts and framing) and the provided experience level. Benefits are explicitly listed in the provided company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading specialty retailer of arts, crafts, and home decor, serving a broad customer base interested in creative pursuits.

Company Size: Michaels Companies operates over 1,300 stores in North America, indicating a large, established retail organization with significant operational scale.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, known for its focus on creativity and community.

Team Structure:

• The retail store operates with a hierarchical structure including Store Managers, Assistant Store Managers, Team Leads, and individual Team Members (such as the Picture Framer).

• The Picture Framer will likely report to a Framing Department Manager or an Assistant Store Manager overseeing that section.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all store operations.

• Efficiency & Teamwork: Focus on efficient store operations, including inventory management, stocking, and maintaining a presentable sales floor, often through collaborative efforts.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description and general knowledge of Michaels Stores as a major retail chain. The "Team Structure" and "Methodology" are inferred based on typical large retail operations and the specific responsibilities outlined in the job description.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior associate level within the operations framework of a large retail organization. It focuses on the execution of specific, customer-facing operational tasks within the custom framing department and broader store environment.

Reporting Structure: The Picture Framer will report to a department manager or store leadership (e.g., Assistant Store Manager), who oversees daily operations and team performance. This structure allows for direct supervision and guidance.

Operations Impact: While not a strategic operations role, the Picture Framer's impact is significant at the store level. By providing excellent custom framing solutions and customer service, they directly contribute to:

• Revenue Generation: Driving sales through custom framing orders and assisting with general store purchases.

• Customer Loyalty: Creating positive experiences that encourage repeat business and brand advocacy.

• Operational Efficiency: Maintaining an organized and well-stocked department, contributing to smooth store operations.

• Brand Perception: Representing the Michaels brand through quality workmanship and customer interaction.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Team Lead/Supervisor Roles: Potential to advance to positions with increased responsibility, such as a Framing Department Lead or Assistant Manager, overseeing operations and mentoring team members.

• Cross-Departmental Experience: Gain broad retail experience by working in different areas of the store, potentially leading to roles in visual merchandising, inventory management, or customer service leadership.

• Management Track: For high performers, opportunities may exist to move into full management roles within Michaels stores.

📝 Enhancement Note: The career and growth analysis is based on typical progression within large retail organizations and the specific responsibilities of a Picture Framer role, highlighting how an entry-level position can serve as a foundation for broader retail operations development.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment includes both the customer-facing sales floor and the specialized custom framing shop area.

Office Location(s): The position is located at the Michaels store at 106 Shops Way in Biddeford, Maine. This is a typical retail plaza location, likely with ample parking and accessibility for customers and employees.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct interaction with customers in the framing consultation area and on the sales floor.

• Production Area: The framing shop is a dedicated workspace equipped with tools like a glass cutter and heat press, requiring attention to detail and safety protocols.

• Stockroom & Sales Floor: Involvement in stockroom activities and maintaining the visual presentation of the sales floor, including ready-made frames.

• Collaborative Environment: While individual tasks are performed, teamwork is essential for managing customer flow, assisting colleagues, and ensuring overall store presentation and efficiency.

Work Schedule: The work schedule is part-time and will include nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility in scheduling is often a requirement for part-time retail roles to cover all operational needs.

📝 Enhancement Note: The description of the work environment is derived from the "Work Environment" section of the job posting, detailing the nature of a retail store and the specific demands of the framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with role requirements.

• Phone/Video Interview: A preliminary conversation with an HR representative or hiring manager to discuss experience, interest in the role, and fit with

Michaels' culture.

• In-Person Interview: Typically involves a meeting at the store with the hiring manager (e.g., Store Manager or Assistant Manager). This stage will focus on:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through situational examples (e.g., "Tell me about a time you dealt with a difficult customer").
  • Skills Assessment: Discussion or practical demonstration of basic measuring skills and comfort with operating equipment (if applicable and safe to do so).
  • Role Understanding: Gauging the candidate's comprehension of the Picture Framer role, including design consultation, production, and retail operations.
  • Cultural Fit: Evaluating alignment with Michaels' values, such as creativity, customer focus, and positive attitude.

• Potential Practical Exercise: A brief assessment of measuring accuracy or a simulated customer interaction may be part of the interview.

Portfolio Review Tips:

• Focus on Transferable Skills: Since a formal framing portfolio isn't expected, prepare to discuss examples of projects where you demonstrated precision, attention to detail, creative problem-solving, or excellent customer service.

• Highlight Customer Interactions: Be ready to share specific instances where you successfully helped customers find solutions, resolved issues, or exceeded expectations, especially in a retail or service context.

• Showcase Technical Aptitude: If you have experience with tools, equipment, or crafts that require precision (even hobbies), be prepared to talk about your comfort level and ability to learn new technical skills.

• Demonstrate Understanding of Process: Be able to articulate how you approach learning new procedures and why following SOPs is important for consistency and quality.

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions about handling customer complaints, managing expectations for custom orders, and upselling or cross-selling related products.

• Problem-Solving: Think about how you would approach a situation where a customer is unhappy with a framing order, or how you would manage multiple customer requests simultaneously.

• Technical Aptitude: Be ready to discuss your comfort level with learning to use specialized equipment like glass cutters and framing machinery.

📝 Enhancement Note: The interview and portfolio review guidance is tailored to an entry-level retail role with a specific skill set (framing). It emphasizes transferable skills, behavioral competencies, and the practical aspects of the job, recognizing that formal operations portfolios are not typically required at this level.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Proficiency with cash registers and transaction processing software is essential for sales and customer checkout.

• Custom Framing Software/Design Tools: While not explicitly detailed, the company likely uses specialized software for designing custom frames, calculating costs, and generating work orders.

Familiarity with design interfaces is a plus.

• Framing Equipment: Operation of specialized tools such as:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mat boards.
  • Frame Moulding Cutters/Joiners: For cutting and assembling frame pieces.
  • Heat Press: Potentially used for certain mounting or finishing processes.

• Measuring Tools: Tape measures, rulers, and specialized framing measurement devices.

Analytics & Reporting:

• Basic Computer Skills: Ability to navigate Windows or macOS operating systems and use basic office applications.

• Inventory Management Systems: Familiarity with systems for tracking stock levels, receiving new inventory, and managing product placement (e.g., SISO, Directed Replenishment).

CRM & Automation:

• Customer Relationship Management (CRM) Concepts: Understanding the importance of building customer relationships and likely using store-specific systems to track customer orders and preferences.

• Omni-Channel Systems: Familiarity with processes that link online and in-store experiences, such as online order pickup or in-store consultations for online purchases.

📝 Enhancement Note: This section details the tools and technology typically used in a retail framing environment. Specific software names are not provided, so the description focuses on the types of tools and systems a candidate would encounter, emphasizing operational relevance.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture where creativity is celebrated, encouraging both employees and customers to explore their artistic passions.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and offering solutions that meet customer needs.

• Quality & Craftsmanship: Dedication to delivering high-quality products and services, particularly in the custom framing department, where precision and attention to detail are paramount.

• Teamwork & Collaboration: Encouragement of a supportive work environment where team members assist each other to achieve store goals and enhance the customer experience.

• Integrity & Respect: Upholding ethical standards in all interactions and fostering an inclusive environment for all team members and customers.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across departments, whether it's assisting with customer inquiries on the sales floor, helping with stock replenishment, or collaborating on store presentation.

• Process-Oriented: Work is guided by SOPs, ensuring a consistent and efficient approach to tasks, from sales transactions to production processes.

• Feedback Culture: Openness to feedback from supervisors and colleagues to improve performance and operational effectiveness.

📝 Enhancement Note: The team culture and values are inferred from the company's mission statement ("fuel the joy of creativity and celebration"), emphasis on customer service, and the nature of a retail environment that requires teamwork and adherence to operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, project complexities, and budget requirements from customers.

• Maintaining Quality Standards: Ensuring consistent high-quality craftsmanship across all framing projects, especially during busy periods.

• Adapting to Retail Demands: Working in a fast-paced retail environment that requires flexibility in tasks, hours, and customer interactions.

• Learning New Equipment and Techniques: Quickly mastering the operation of specialized framing equipment and evolving design trends.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing in-depth knowledge of framing materials, design principles, and advanced production techniques.

• Sales & Design Consultation Skills: Enhancing consultative selling abilities to effectively guide customers and close sales.

• Retail Operations Management: Gaining exposure to broader retail management functions, including inventory, merchandising, and team leadership.

• Product Knowledge: Deepening understanding of Michaels' extensive product lines beyond custom framing.

• Customer Service Excellence: Honing skills in conflict resolution, relationship building, and delivering exceptional customer experiences.

📝 Enhancement Note: Challenges and growth opportunities are identified based on the specific demands of a retail picture framer role and general career progression within the Michaels organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer solve a creative problem or find the perfect product. How did you approach it?" (Focus on your consultative sales approach and problem-solving skills).

• Technical Aptitude: "How comfortable are you learning to use new tools and equipment? Can you give an example of a time you had to learn a new technical skill?" (Highlight your ability to learn and adapt to operational tools).

• Teamwork & Environment: "What do you enjoy most about working in a retail environment? How do you contribute to a positive team atmosphere?" (Emphasize your collaborative spirit and understanding of retail dynamics).

• Process Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail setting, especially for custom work?" (Showcase your understanding of quality control and consistency).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Research Michaels' mission, values, and product offerings).

• "How do you stay motivated and maintain a positive attitude during busy or challenging retail periods?" (Demonstrate resilience and a customer-first mindset).

Portfolio Presentation Strategy:

• Highlight Transferable Skills: Prepare brief stories about past experiences (work, school, or personal projects) that demonstrate your precision, attention to detail, problem-solving, and customer interaction skills.

• Quantify Achievements: If possible, mention any achievements related to sales targets met, customer satisfaction improvements, or successful project completions.

• Showcase Enthusiasm for Craft: Express genuine interest in art, design, and the craft of framing. This passion can be a significant differentiator.

• Prepare Questions: Have insightful questions ready about the team, daily operations, specific framing challenges, or growth opportunities within the department.

📝 Enhancement Note: Interview preparation advice is tailored to the entry-level, customer-facing nature of the role, focusing on behavioral questions, technical aptitude, and demonstration of transferable skills relevant to retail operations and custom design.

📌 Application Steps

To apply for this Retail Picture Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight any customer service, sales, hands-on crafting, or precision-based work experience. Use keywords such as "customer engagement," "sales support," "detail-oriented," "customization," and "problem-solving."

• Prepare for behavioral questions: Think of specific examples from your past experiences that demonstrate your ability to handle customer interactions, work independently, follow instructions, and contribute to a team.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and commitment to creativity. Understand their approach to customer service and custom framing.

• Practice your presentation: If you have examples of personal projects or relevant experiences, be ready to articulate them clearly and concisely, focusing on the skills you utilized and the outcomes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.