Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Grand Chute-4661 Associated Ct, WI, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-18

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving customer engagement and revenue through expert custom framing solutions, directly impacting store sales performance.

• Responsible for fostering strong customer relationships, acting as a primary point of contact for design consultations and order fulfillment within the framing department.

• Key contributor to maintaining store presentation standards, ensuring a visually appealing and well-organized retail environment that enhances the customer shopping experience.

• Plays an integral part in operational efficiency through accurate order processing, inventory management, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: The "Retail Part Time Framer" title, combined with responsibilities like "building customer relationships," "creating framing solutions," and "delivering sales and production results," indicates a hybrid role that blends direct customer interaction with specialized production skills. The emphasis on "Elevated ABC Deliver" suggests a structured customer engagement methodology focused on consultative selling within the framing department.

📈 Primary Responsibilities

• Engage customers proactively, leveraging the "Elevated ABC Deliver" methodology to build rapport, understand their creative needs, and guide them through custom framing design options.

• Execute custom framing orders with a high degree of craftsmanship, ensuring quality, accuracy, and timely completion according to established SOPs and customer specifications.

• Maintain the visual presentation and inventory accuracy of the ready-made frame department, including SISO (Sales In Store Only) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a clean, safe, and well-merchandised store environment.

• Participate actively in truck un-loading and stocking processes, ensuring compliance with truck standards and contributing to efficient inventory flow.

• Operate the cash register, execute cash handling procedures accurately, and support Omni channel processes as required.

• Adhere to all Standard Operating Procedures (SOPs), company programs, and safety/shrink initiatives to ensure compliance and operational excellence.

📝 Enhancement Note: The responsibilities clearly outline a customer-facing role with a specialized production component. The inclusion of "Adhere to Standard Operating Procedures (SOP’s) and Company programs" and participation in "truck un-load and stocking processes" signifies the operational rigor expected, even in a part-time capacity. The mention of "Omni channel processes" suggests the need for adaptability to evolving retail fulfillment methods.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, though not explicitly stated as a minimum requirement. Emphasis is placed on practical skills over formal education.

Experience: 0-2 years of experience in a retail or customer-facing environment is ideal. Prior experience in custom framing or a related craft is a plus but not mandatory.

Required Skills:

• Basic computer skills for order entry, POS operations, and potential system navigation.

• Basic measuring skills to ensure accurate custom framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Ability to work effectively in a team environment and follow instructions.

• Basic understanding of inventory management and merchandising principles. Preferred Skills:

• Previous retail experience, particularly in a specialty or craft-focused environment.

• Proven experience selling products and/or services, with a consultative approach.

• Familiarity with custom framing techniques, materials, and design principles.

• Experience with Point of Sale (POS) systems and cash handling procedures.

• Ability to interpret and execute design specifications for custom orders.

📝 Enhancement Note: The requirement for "basic computer skills and basic measuring skills" alongside the ability to operate framing equipment suggests a role that balances technical craft with fundamental operational competencies. The preference for "retail experience" and "selling products and/or services" highlights the sales-driven aspect of the custom framing consultation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are encouraged to be prepared to discuss past experiences demonstrating:

  • Examples of successful customer interactions and problem-solving in a retail or service setting.
  • Any personal projects or experiences involving custom creation, design, or fabrication that showcase attention to detail and quality.
  • Instances where basic measuring or operational equipment was used effectively.

• Candidates with prior framing experience may highlight their work, focusing on the process from consultation to finished product. Process Documentation:

• While not a primary responsibility for this role, an understanding of and adherence to documented processes is critical. This includes:

  • Following established Standard Operating Procedures (SOPs) for customer interactions, order taking, production, and cash handling.

  • Comprehending and executing visual merchandising guidelines for the ready-made frame department.

  • Understanding the workflow for truck un-loading and stocking to maintain inventory accuracy.

📝 Enhancement Note: Given the entry-level nature and part-time status, a formal portfolio is unlikely to be a strict requirement. However, the emphasis on customer interaction, sales, and quality production implies that candidates should be ready to articulate their experience in these areas, potentially through behavioral interview questions or by referencing past projects that demonstrate relevant skills.

💵 Compensation & Benefits

Salary Range: As a part-time retail position, the hourly wage is expected to be competitive within the retail industry for the Grand Chute, WI area. Based on industry benchmarks for entry-level retail associates with specialized duties, a range of $11.00 - $15.00 per hour is a reasonable estimate, depending on experience and specific store policies.

Benefits:

• 401(k) with employer match: Opportunity for long-term savings with company contribution.

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

• Medical, Dental, and Vision coverage: Comprehensive health benefits for eligible team members.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter benefits: Assistance with transportation costs.

• Tuition assistance: Support for continued education and skill development.

• Adoption assistance: Financial support for team members building their families.

• Various voluntary insurance options: Additional coverage for life, disability, and other needs.

• Employee discounts: Significant discounts on Michaels products and services.

• Partner discount programs: Access to discounts with other companies.

Working Hours: This is a part-time position. While the exact hours will vary based on store needs and scheduling, typical part-time retail hours may include evenings, weekends, and early mornings. The role may require approximately 20-30 hours per week.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail roles in Wisconsin, considering the specialized framing component which may command a slightly higher hourly rate than a general sales associate. The comprehensive benefits listed are typical for a company of Michaels' size and scope, though eligibility may vary based on hours worked and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America, catering to a wide range of creative interests from DIY projects to professional artistry.

Company Size: Michaels operates over 1,300 stores across the U.S. and Canada, indicating a large, established retail footprint. This size suggests robust operational processes and a structured corporate environment.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, emphasizing creativity and community engagement.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Managers, Team Leads, and Sales Associates/Specialists (like the Framer).

• The Framer likely reports to a Framing Manager, Department Manager, or Assistant Store Manager, depending on store structure.

• Cross-functional collaboration is essential, involving interaction with sales floor associates for customer assistance, inventory management, and operational tasks. Methodology:

• Data Analysis & Insights: While this role is not heavily analytical, the store operates with data-driven insights for sales, inventory, and customer traffic. The Framer contributes by accurately recording sales and customer interactions.

• Workflow Planning & Optimization: Adherence to SOPs is key. The Framer follows prescribed workflows for customer service, framing production, and store operations to ensure consistency and efficiency.

• Automation & Efficiency: While direct automation is minimal for this role, efficient use of framing equipment and POS systems contributes to overall store efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around "fueling the joy of creativity and celebration." For a Framer, this translates to a creative and customer-focused environment where their craftsmanship directly contributes to customer satisfaction and the store's aesthetic. The company's size implies a well-defined operational framework and opportunities for structured training.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or junior specialist level within retail operations. It focuses on executing specific operational tasks (framing, sales, customer service) under supervision, rather than strategic planning or management.

Reporting Structure: The Framer typically reports to a direct supervisor such as a Framing Manager, Department Lead, or Assistant Store Manager, who oversees daily operations and performance.

Operations Impact: The Framer's direct impact is on customer satisfaction through quality custom framing, driving sales within the framing department, and contributing to the overall store's visual appeal and operational efficiency. Their ability to build customer relationships and deliver excellent service directly influences repeat business and store revenue.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques and materials.

• Sales Expertise: Develop consultative selling skills and product knowledge to increase sales performance and customer satisfaction.

• Retail Leadership: Potential to advance into roles like Framing Manager, Department Lead, or Assistant Store Manager through demonstrated performance, leadership potential, and additional training.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: For an entry-level, part-time role, the growth path is primarily within the retail store environment. Progression would involve mastering the core responsibilities, demonstrating initiative in sales and customer service, and potentially taking on additional responsibilities or training for supervisory roles.

🌐 Work Environment

Office Type: This is a position within a public retail store setting. The primary work environment is the sales floor and a dedicated custom framing area within the store.

Office Location(s): The specific location is Grand Chute-4661 Associated Ct, WI. This is a retail store accessible to the public.

Workspace Context:

• The framing shop is a specialized area that contains equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• The sales floor requires constant interaction with customers and maintaining a clean, organized, and visually appealing environment.

• Some stock rooms may not be climate-controlled, and outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloads.

• The environment is dynamic, with varying customer traffic throughout the day and week.

Work Schedule: Work hours include nights, weekends, and early mornings, typical for retail operations. Flexibility is often required to meet store needs, especially during peak seasons or holidays.

📝 Enhancement Note: The work environment is hands-on and customer-centric. The framing shop itself presents unique operational considerations due to the specialized tools and materials used, demanding a focus on both craftsmanship and safety.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.

• In-Person Interview: A more in-depth interview at the store, possibly with the Store Manager or Department Manager. This will focus on customer service skills, problem-solving abilities, and suitability for the framing role.

• Skills Assessment: May involve a brief practical demonstration or discussion related to basic measuring, equipment understanding, or customer interaction scenarios.

• Final Interview/Offer: If successful, a final discussion and potential job offer.

Portfolio Review Tips:

• Since a formal portfolio isn't explicitly requested, focus on articulating your experience through:
  • Behavioral Examples: Prepare to share specific examples of how you've handled challenging customer situations, demonstrated excellent customer service, or solved problems in previous roles.
  • Skill Demonstration: Be ready to discuss your comfort level with basic computer tasks, measuring, and operating equipment. If you have framing experience, be prepared to describe your process and the types of projects you've completed.
  • Sales Acumen: Highlight any experience or aptitude for consultative selling, understanding customer needs, and recommending solutions.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about what they need?"

• Demonstrate enthusiasm for creativity, art, and helping customers bring their visions to life.

• Show an understanding of the importance of accuracy and quality in custom work.

📝 Enhancement Note: The interview process will likely assess both customer service aptitude and practical skills. Candidates should prepare to demonstrate their ability to learn quickly, follow procedures, and engage positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools such as mat cutters, frame saws, underpinnings tools, and a heat press for mounting and finishing. Proficiency will be trained.

• Glass Cutter: Essential for cutting glass or acrylic to size for frames.

• POS System: To process sales transactions, handle payments, and potentially manage custom order details. Training will be provided.

Analytics & Reporting:

• While not a primary focus for this role, store-level sales data and inventory reports are used by management. The Framer contributes by accurate transaction recording.

• Inventory Management Systems: Used for tracking ready-made frames and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a CRM-like approach to customer engagement, focusing on building relationships and understanding customer history/preferences, though not necessarily a formal software system for this role.

• Order Management System: Likely integrated with the POS for custom framing orders.

📝 Enhancement Note: The primary "tools" for this role are the specialized framing equipment and the POS system. While advanced technical skills aren't required upfront, a willingness to learn and operate these tools safely and efficiently is crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality custom framing solutions.

• Creativity & Passion: Fostering an environment that celebrates and supports artistic expression and DIY projects.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that meets customer expectations.

• Teamwork & Collaboration: Working together effectively to achieve store goals and provide a seamless customer experience.

• Integrity & Respect: Upholding company values in all interactions with customers and colleagues.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers, manage inventory, and maintain store standards.

• Process Adherence: Following established procedures and best practices to ensure consistency and efficiency across all operations.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: Michaels emphasizes a culture of creativity, customer centricity, and teamwork. For the Framer, this means being part of a team that helps people express themselves and celebrate life's moments through art and custom projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations, order taking, and production timelines simultaneously.

• Mastering Craftsmanship: Developing and maintaining high-quality framing skills, especially with specialized equipment.

• Meeting Customer Expectations: Ensuring custom orders meet diverse and sometimes complex customer visions and quality standards.

• Pace of Retail: Adapting to the fast-paced environment of a retail store, especially during peak times.

Learning & Development Opportunities:

• Formal Training: Michaels provides training on framing techniques, equipment operation, sales methodologies ("Elevated ABC Deliver"), and POS systems.

• On-the-Job Learning: Continuous development through hands-on experience, mentorship from experienced team members, and exposure to various customer projects.

• Product Knowledge: Expanding understanding of different frame styles, matting options, glass types, and preservation techniques.

📝 Enhancement Note: The main challenge will be learning and applying the specialized framing skills while also excelling in customer service and sales. The opportunity lies in becoming a skilled artisan within a supportive retail environment.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and problem-solving)

• "How would you approach learning to operate new equipment or follow new processes?" (Demonstrate adaptability and willingness to learn)

• "Describe your experience with customer service. What does excellent customer service mean to you?" (Highlight customer-centric approach)

• "How do you ensure accuracy and attention to detail in your work?" (Crucial for custom framing) Company & Culture Questions:

• "What interests you about working at Michaels?" (Connect with creativity, art, or customer service)

• "How do you handle working in a team environment?" (Show collaboration skills)

• "What do you know about our custom framing services?" (Brief research on the Michaels website is beneficial) Portfolio Presentation Strategy:

• Verbal Presentation: Be ready to verbally walk through your resume and highlight relevant experiences, focusing on customer interaction, problem-solving, and any hands-on or creative projects.

• Showcase Key Skills: Emphasize your basic computer and measuring skills, your ability to learn new equipment, and your enthusiasm for providing great service.

• Enthusiasm for Craft: Convey genuine interest in art, design, and the craft of custom framing.

📝 Enhancement Note: The interview will likely assess your personality, work ethic, and foundational skills. While specific framing examples are helpful, demonstrating a positive attitude, strong customer focus, and eagerness to learn will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Maintained X% accuracy in tasks").

• Prepare for Behavioral Questions: Think of specific examples from past work or personal experiences that demonstrate your customer service skills, problem-solving abilities, attention to detail, and ability to learn quickly.

• Research Michaels Framing: Briefly review the custom framing services offered by Michaels online to understand the scope of the role and speak knowledgeably during the interview.

• Practice Your Pitch: Be ready to concisely explain why you are a good fit for this role, emphasizing your customer focus, willingness to learn, and enthusiasm for creative solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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