Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Roseville, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service / Sales Support

Date Posted: July 30, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on delivering exceptional customer experiences within a retail environment, focusing on custom framing solutions.

• Key responsibilities include building strong customer relationships, driving sales, and ensuring high-quality production of custom framing orders.

• The position requires maintaining visual merchandising standards and ensuring product availability across various store departments.

• A crucial aspect involves adhering to operational procedures, including cash handling, inventory management, and supporting store-wide initiatives.

📝 Enhancement Note: While the title is "Retail Part Time Framer," the description emphasizes customer interaction, sales, and operational tasks beyond just framing. This suggests a hybrid role that blends direct customer service with specialized framing production and general retail support. The "Revenue Operations" category is not a direct fit, so "Retail Operations / Customer Service / Sales Support" is more appropriate.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships through proactive engagement, utilizing sales techniques to understand needs and offer tailored custom framing solutions.
  • Drive sales performance by actively promoting custom framing services and related products.
  • Provide friendly and efficient customer service, assisting shoppers in locating products and resolving inquiries.

• Custom Framing Production:

  • Execute custom framing orders with a high degree of quality, ensuring timely completion and adherence to design specifications.
  • Operate framing equipment and glass cutters safely and effectively.
  • Maintain the ready-made frame department, ensuring it is well-organized and visually appealing.

• Store Operations & Merchandising:

  • Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.
  • Maintain a safe, clean, and clutter-free store environment, including assigned areas like SISO (Shop In Shop Out) and Directed Replenishment.
  • Assist with inventory management tasks, including truck unloading, stocking, and ensuring product availability.
  • Operate the cash register and execute cash handling procedures accurately and according to standards.
  • Support Omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

• Team Collaboration & Culture:

  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive work environment.

  • Uphold company values, acting as a role model and projecting a positive image of the brand.

  • Participate actively in team efforts, including truck unloads and stocking processes.

📝 Enhancement Note: The responsibilities are broken down into functional areas (Customer Engagement, Framing Production, Store Operations, Team Collaboration) to provide a clearer understanding of the role's scope and impact on overall retail operations.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated. Experience:

• 0-2 years of experience in a retail or customer-facing role is ideal.

• Experience in a sales-oriented position or with product/service sales is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and basic computer applications.

• Basic Measuring Skills: Essential for accurate custom framing order preparation.

• Framing Equipment Operation: Proficiency or trainability in operating framing machinery and a glass cutter.

• Customer Service Excellence: Proven ability to engage with customers, understand their needs, and provide solutions.

• Cash Handling: Accuracy and adherence to procedures for processing transactions.

• Merchandising Acumen: Ability to maintain visually appealing product displays and store presentation.

• Adherence to SOPs: Commitment to following established operational procedures and company programs.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven ability to sell products or services and meet sales targets.

• Product Knowledge: Familiarity with art supplies, framing materials, or creative products is a plus.

• Inventory Management Basics: Understanding of stock replenishment and organization.

📝 Enhancement Note: The skills are categorized into "Required" and "Preferred" to help candidates self-assess their fit. Emphasis is placed on transferable skills like customer service and basic technical abilities, aligning with the entry-level nature of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for an entry-level retail position like this, candidates with prior framing or design experience may benefit from presenting examples of their work.

• Visual Examples: If applicable, showcase examples of custom framing projects, demonstrating attention to detail, design sense, and quality of execution.

• Process Descriptions: Briefly describe any framing processes or techniques you are familiar with.

Process Documentation:

• Framing Workflow: Understanding of the standard workflow for custom framing orders, from consultation and design to production and final delivery.

• Customer Service Protocols: Familiarity with customer interaction protocols, including greeting, needs assessment, problem-solving, and closing sales.

• Operational Procedures: Adherence to documented Standard Operating Procedures (SOPs) for tasks like cash handling, stocking, and store maintenance.

📝 Enhancement Note: For an entry-level retail role, a detailed "portfolio" is less about formal documentation and more about demonstrating practical skills and understanding of processes. The note clarifies this expectation.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail positions in Roseville, California, and considering the entry-level experience requirement, the estimated hourly wage range is likely between $16.00 - $19.00 per hour. This can vary based on specific experience, performance, and adherence to union agreements if applicable. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Telemedicine services

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Professional Development:

  • Tuition assistance
  • Adoption assistance

• Everyday Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• Part-time position, with expected hours varying based on business needs.

• Availability for nights, weekends, and early mornings is required, as stated in the work environment section.

• The role may require up to 40 hours per week, though typically part-time roles are less.

📝 Enhancement Note: Salary is estimated based on location and role type. Benefits are detailed as provided in the input data, segmented for clarity. The working hours note emphasizes the flexibility required for retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, home décor, and custom framing.

Company Size: Large (Over 10,000 employees globally, with a significant retail footprint across North America). This means established processes, structured training, and a wide range of career opportunities.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• Reporting: The Retail Part Time Framer will report to store management, likely a Framing Department Manager or Store Manager.

• Collaboration: Works closely with fellow sales associates, cashiers, and potentially other department specialists. Collaboration is key for maintaining store appearance, assisting customers, and managing inventory.

• Cross-functional: While primarily store-based, there will be interaction with corporate directives for merchandising, promotions, and operational standards.

Methodology:

• Customer-Centric: Michaels emphasizes a customer-first approach, focusing on building relationships and providing solutions.

• Process-Driven: Operations rely on Standard Operating Procedures (SOPs) for consistency in service, sales, and store management.

• Data Utilization: While not directly managing data systems, the role contributes to data collection through sales transactions and inventory counts, supporting broader business analytics.

Company Website: www.michaels.com

📝 Enhancement Note: The company context is derived from the provided "About Us" section, highlighting Michaels' scale, industry position, and operational focus, which is relevant for understanding the work environment and potential career paths.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate. This role is foundational within the retail operations structure, providing direct customer interaction and operational support.

Reporting Structure: Reports to store leadership (e.g., Framing Manager, Assistant Store Manager, or Store Manager), indicating a direct line of supervision for daily tasks and performance.

Operations Impact: Contributes to revenue by driving custom framing sales and overall store sales, ensuring customer satisfaction, and maintaining operational efficiency through adherence to procedures and presentation standards.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, production techniques, and sales consultation.

• Retail Advancement: Potential to move into roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager.

• Cross-Departmental Experience: Gain experience in other store areas like visual merchandising, inventory management, or customer service leadership.

• Transferable Skills: Develop strong customer service, sales, and operational skills applicable to various retail and service industries.

📝 Enhancement Note: This analysis focuses on the typical career progression within a large retail organization like Michaels, outlining potential paths for an entry-level associate.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor, the framing department, and the stockroom.

Office Location(s): Roseville, California, specifically at 32471 Gratiot Ave, Ste 450. This is a physical retail location requiring on-site presence.

Workspace Context:

• Customer Interaction: High level of interaction with diverse customers in a public retail environment.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially basic computer systems for order management or inventory.

• Team Interaction: Regular collaboration with store team members, fostering a team-oriented atmosphere.

• Environment: Climate-controlled public areas; stock rooms may not be climate-controlled. Occasional outdoor work for truck unloading.

Work Schedule:

• Part-time.

• Must be available for nights, weekends, and early mornings as needed to meet business demands.

• Flexibility in scheduling is a key requirement for this role.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, emphasizing the customer-facing nature and the physical demands of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you handled a difficult customer").
  • Situational Questions: Evaluating how you would handle typical retail scenarios (e.g., "How would you approach a customer looking for framing advice?").
  • Skills Assessment: Discussion about your comfort level with basic computer and measuring skills, and your willingness to learn framing equipment.

• Practical Demonstration (Potential): For framing skills, you might be asked to demonstrate basic measuring or discuss your understanding of framing processes.

• Final Assessment: May involve a brief chat with the store manager or a senior team member.

Portfolio Review Tips:

• Not Mandatory, but Beneficial: A formal portfolio is generally not required for this role. However, if you have prior framing experience or examples of creative projects, bringing a few photos or a small physical sample (if appropriate and manageable) could be a differentiator.

• Focus on Skills: Be prepared to discuss your experience with customer service, sales, and any hands-on work you've done.

• Show Enthusiasm: Demonstrate your passion for creative arts and helping customers bring their visions to life.

Challenge Preparation:

• No Formal Challenges: This role typically does not involve complex operational challenges or case studies during the interview.

• Focus on Core Competencies: Prepare to discuss how you would:

  • Greet and engage customers effectively.

  • Identify customer needs for custom framing.

  • Handle basic transactions and cash management.

  • Maintain store standards.

  • Work as part of a team.

📝 Enhancement Note: The interview process is described based on typical retail hiring practices for entry-level roles, focusing on practical skills and behavioral assessments rather than complex operational case studies.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, returns, and managing customer accounts.

• Framing Equipment: Includes various tools for cutting mats, assembling frames, and finishing projects. Specifics may vary by store.

• Glass Cutter: Essential tool for preparing glass or acrylic for framing.

• Heat Press: Potentially used for specific framing applications or mounting.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing.

Analytics & Reporting:

• Inventory Management Systems: Basic systems for tracking stock levels, receiving shipments, and managing product placement.

• Sales Reporting Tools: POS system reports provide insights into sales performance, popular items, and transaction volumes.

CRM & Automation:

• Customer Database: Potentially integrated within the POS system to track customer preferences and order history for personalized service.

• Order Management System: Used to track custom framing orders from placement to completion.

📝 Enhancement Note: This section highlights the practical tools and systems an employee would use daily in a retail framing environment, focusing on operational and customer-facing technologies.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction is paramount, reflected in service interactions and framing solutions.

• Creativity & Inspiration: The company culture fosters creativity, encouraging team members and customers to explore their artistic potential.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive shopping environment.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing work and maintaining store presentation standards.

• Integrity & Respect: Upholding ethical business practices and treating all individuals with respect.

Collaboration Style:

• Direct & Supportive: Team members are expected to communicate openly and assist each other to ensure smooth store operations and excellent customer service.

• Process Adherence: Collaboration often involves ensuring consistent application of company policies and procedures across all team members.

• Shared Responsibility: A sense of shared ownership for the store's appearance, sales performance, and overall customer experience.

📝 Enhancement Note: This section interprets the company's stated purpose and values into actionable cultural expectations for an operations-focused role within the retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Sales: Effectively managing time to complete high-quality framing orders while also engaging with customers on the sales floor.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, project complexities, and budgets for custom framing.

• Maintaining Standards: Consistently upholding store presentation, safety, and operational procedures in a fast-paced retail environment.

• Learning Curve: Mastering the operation of framing equipment and developing proficiency in custom framing techniques.

Learning & Development Opportunities:

• Framing Skills: Comprehensive training on custom framing techniques, design principles, and the use of specialized equipment.

• Sales & Customer Service: Developing advanced customer engagement, needs assessment, and consultative selling skills.

• Retail Operations: Gaining experience in inventory management, visual merchandising, and point-of-sale systems.

• Career Progression: Opportunities to advance within the store, potentially into leadership roles or specialized departments.

📝 Enhancement Note: Challenges are framed as opportunities for skill development, aligning with the entry-level nature of the role and the company's focus on growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a customer who is unsure about framing options, a customer with a complaint, or how you would approach a customer browsing the framing services.

• Problem-Solving: Prepare examples of how you've solved problems in previous roles, especially those involving customer satisfaction or operational efficiency.

• Teamwork: Discuss your experience working in a team environment and how you contribute to a positive team dynamic.

• Motivation & Fit: Articulate why you are interested in Michaels, the framing role specifically, and what you hope to gain from the experience.

Company & Culture Questions:

• Research Michaels: Understand their mission, values, and product offerings. Be prepared to explain why you want to work for Michaels.

• Cultural Alignment: Think about how your work style and values align with Michaels' emphasis on creativity, customer service, and teamwork.

• Availability: Be clear and honest about your availability, especially regarding nights, weekends, and potential peak hours.

Portfolio Presentation Strategy:

• Focus on Practical Skills: If you have relevant experience (framing, art, design), highlight it. Discuss specific projects, materials used, and the outcomes.

• Visual Aids (Optional): If you have photos of past work, have them easily accessible on your phone or a small printout. Keep it concise and relevant to framing.

• Demonstrate Enthusiasm for Learning: Emphasize your eagerness to learn the Michaels framing process and develop your skills.

📝 Enhancement Note: Interview preparation advice is tailored to the specific demands of a retail framing role, focusing on customer interaction, practical skills, and alignment with company culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Ensure your resume highlights any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 20 customers per shift").

• Preparation for Interview Questions: Practice responses to common retail interview questions focusing on customer service, problem-solving, and teamwork. Be prepared to discuss your interest in creative arts and custom framing.

• Company Research: Familiarize yourself with Michaels' brand, products, and values. Understand the role of custom framing within their overall business strategy.

• Portfolio Readiness (Optional): If you have relevant framing or art projects, be ready to briefly discuss them, focusing on your role and the outcome.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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