Retail Framer P/T Evening and W/E

📍 Job Overview

Job Title: Retail Framer (Part-Time, Evening & Weekend)

Company: Michaels Stores

Location: Plano, Texas, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing

Date Posted: July 28, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Responsibilities include building strong customer relationships, creating custom framing solutions, and contributing to overall store operations and merchandising standards.

• The position requires hands-on operation of framing equipment and adherence to Standard Operating Procedures (SOPs) to ensure quality and compliance.

• This is a part-time position, specifically targeting evening and weekend shifts to support customer needs during peak retail hours.

📝 Enhancement Note: While the input data doesn't explicitly mention "Revenue Operations," "Sales Operations," or "GTM," this role is deeply embedded in the retail sales and customer experience operations. The focus on sales, customer relationship management, and operational execution within a specific department (Custom Framing) aligns with the core principles of driving revenue through excellent service and product delivery. The "part-time evening and weekend" nature suggests a need for consistent, flexible staffing to maximize sales opportunities and customer engagement during high-traffic periods.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions.
  • Proactively engage customers to assist them in locating products and providing effective solutions.
  • Drive sales performance within the custom framing department by leveraging product knowledge and consultative selling techniques.
  • Utilize the "Elevated ABC Deliver" methodology to enhance customer interactions and deliver sales and production results.

• Custom Framing Operations:

  • Accurately complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Ensure all framing work adheres to Standard Operating Procedures (SOPs) and company quality standards.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Store-In-Stock-Out) and Directed Replenishment processes.
  • Ensure assigned areas of the store are clean, well-merchandised, and clutter-free to enhance the customer shopping experience.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Assist with Omni-channel processes to support a seamless customer experience across all sales channels.

• Cash Handling & Compliance:

  • Operate the cash register and execute cash handling procedures according to established standards.
  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Support and implement company shrink and safety programs.

• Teamwork & Professionalism:

  • Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and respectful attitude even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for others.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, operational execution within a specialized department, and general retail support. The "Elevated ABC Deliver" methodology points to a structured approach to customer interaction and sales, which is crucial for driving revenue. The inclusion of Omni-channel processes highlights the evolving nature of retail operations and the need for adaptability.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a minimum requirement, indicating an openness to candidates with varied academic backgrounds. Experience:

• Demonstrated ability to perform basic computer operations and basic measuring tasks is required.

• Experience in operating framing equipment and using a glass cutter is essential for the core duties of the role.

• Previous retail experience is preferred, providing a foundation in store operations and customer interaction.

• Experience selling products and/or services to customers is highly preferred, indicating a focus on sales-driven performance. Required Skills:

• Custom Framing Proficiency: Ability to operate framing equipment, glass cutters, and potentially heat presses. Understanding of framing materials and techniques.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions. A friendly and approachable demeanor is key.

• Sales Acumen: Aptitude for selling products and services, driving sales within the custom framing department, and meeting sales targets.

• Basic Technical Skills: Competency in basic computer skills for operational tasks and basic measuring skills for accurate framing.

• Operational Execution: Ability to adhere to Standard Operating Procedures (SOPs), maintain merchandising standards, and participate in stocking and inventory tasks.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in a specialized department.

• Customer Relationship Management (CRM) Principles: While not a formal CRM system, an understanding of building and maintaining customer relationships is valuable.

• Visual Merchandising: Ability to maintain attractive and organized displays in the ready-made frame department.

• Inventory Management Basics: Familiarity with stock replenishment and SISO processes.

• Omni-channel Support: Understanding of how to support online orders or in-store pickup processes.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and customer-facing abilities rather than extensive formal education or complex operational systems knowledge. This suggests the role is designed for individuals who can learn quickly on the job and excel in direct customer interaction and specialized craft execution. The emphasis on "basic" skills suggests a strong training program will be in place.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Projects Showcase: While a formal portfolio might not be required for this entry-level role, candidates are encouraged to highlight any personal or professional framing projects they have completed. This can be discussed during the interview.

• Customer Service Success Stories: Be prepared to share examples of how you've successfully built customer relationships or resolved customer issues in a retail or service setting.

• Process Adherence Examples: Demonstrate an understanding of following procedures, such as SOPs, in previous roles.

• Sales Accomplishment Examples: If applicable, be ready to discuss instances where you met or exceeded sales goals.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is paramount.

• Familiarity with merchandising and stock replenishment processes (e.g., Directed Replenishment) is beneficial.

• Awareness of Omni-channel processes and how they integrate with in-store operations.

📝 Enhancement Note: For an entry-level retail framing role, a formal "Process & Systems Portfolio" in the traditional operations sense (e.g., detailed process maps, system implementation case studies) is unlikely to be required. The emphasis will be on the candidate's ability to articulate their understanding of processes through examples and their willingness to learn and adhere to Michaels' established procedures. The "portfolio" would more likely be demonstrated through discussion of past experiences and potential framing samples if available.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time entry-level retail positions in Plano, Texas, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range accounts for the evening and weekend shift differential and the specialized nature of the framing duties. Benefits:

• Core Benefits (Eligibility may vary based on hours worked):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage

• Development & Support:

  • Tuition assistance
  • Adoption assistance
  • Voluntary insurance options

• Employee Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position, with a focus on evening and weekend shifts. The total number of hours per week will be determined by business needs and employee availability but is generally expected to be less than 30 hours per week for part-time roles.

📝 Enhancement Note: The salary estimate is based on current market data for similar part-time retail roles in the Plano, Texas area, considering the specific responsibilities of a framer. Benefits are listed as provided in the input data, with a note on potential eligibility variations for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts, serving a broad customer base interested in creative pursuits and home décor.

Company Size: Over 1,300 stores in 49 states and Canada, plus online operations. This indicates a large, established retail organization with a significant operational footprint.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established processes and a deep understanding of its market.

Team Structure:

• Store Level: This role operates within a specific retail store, reporting to store management (e.g., Store Manager, Assistant Manager, or Department Specialist).

• Departmental Focus: The primary team interaction will be with fellow store associates, particularly those working in or supporting the custom framing department.

• Cross-functional Collaboration: Collaboration will extend to assisting customers across various departments and supporting general store operations, including receiving and inventory.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all stores.

• Data-Informed Merchandising: Utilizing data for stock replenishment and maintaining well-merchandised store environments.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is built around creativity, customer service, and operational efficiency within a large retail framework. The emphasis on processes and structured customer engagement ("Elevated ABC Deliver") is key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior associate level within the retail operations framework. It serves as a foundational role for individuals interested in retail, customer service, and hands-on craft execution.

Reporting Structure: Reports to store management, who oversee daily operations and associate performance. Direct interaction with customers is a primary function.

Operations Impact: This role directly impacts store revenue through custom framing sales and by enhancing the overall customer shopping experience, which can drive traffic and sales across all departments. Maintaining visual standards and supporting operations also contributes to store efficiency and profitability.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, potentially leading to roles with greater responsibility in the framing department or as a lead framer.

• Retail Management Path: Progress into roles such as Key Holder, Assistant Manager, or Store Manager by demonstrating strong operational, sales, and leadership skills.

• Cross-Departmental Experience: Gain experience in other store departments, broadening retail operational knowledge and preparing for broader retail roles.

• Continuous Learning: Opportunities to learn new framing techniques, product lines, and sales strategies through company training.

📝 Enhancement Note: Growth in this role is typically vertical within the retail store hierarchy or specialized within the framing craft. Demonstrating strong customer service, sales ability, and operational diligence are key to advancing.

🌐 Work Environment

Office Type: This is a public retail store environment. The "office" is the sales floor and the attached custom framing workshop.

Office Location(s): The specific store is located at 8700 Preston Rd Ste 107, Plano, Texas. The role involves working within this physical retail location.

Workspace Context:

• Customer-Facing: The primary workspace is the retail floor, interacting directly with customers.

• Workshop Environment: The custom framing area is a workshop setting, involving hands-on work with tools, materials, and machinery (glass cutter, heat press). This area may have specific safety protocols.

• Stock Room: May involve time in stock rooms for receiving and replenishment, which may or may not be climate-controlled.

• Collaborative: Close proximity and interaction with other store team members throughout shifts.

Work Schedule:

• Primarily evenings and weekends, reflecting the part-time nature and demand for coverage during these peak retail hours.

• Flexibility is required to meet business needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric, with a specialized workshop component. The schedule is designed to align with typical retail operating hours outside of standard business hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening by an HR representative or hiring manager.

• In-Person Interview: A face-to-face interview at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork experience (e.g., "Tell me about a time you dealt with a difficult customer.").
  • Situational Questions: Gauging how you would handle specific scenarios related to framing, sales, or store operations (e.g., "How would you advise a customer on framing a valuable piece of art?").
  • Skills Assessment: Potentially a brief demonstration or discussion of your measuring skills or familiarity with tools.
  • Cultural Fit Assessment: Evaluating your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Final Steps: May include reference checks and a background check.

Portfolio Review Tips:

• Framing Samples (Optional but Recommended): If you have any personal framing projects, bring photos or even the items themselves to showcase your skill and passion.

• Customer Service Scenarios: Be prepared to discuss specific examples of how you have gone above and beyond for customers.

• Sales Approach: Articulate your approach to understanding customer needs and recommending solutions.

• Problem-Solving Examples: Share instances where you encountered a challenge and how you resolved it effectively.

Challenge Preparation:

• Scenario-Based Challenges: Anticipate questions about how you would handle specific customer requests, sales opportunities, or operational issues within the framing department or store.

• Product Knowledge: While not expected to be an expert initially, showing enthusiasm for learning about framing materials and techniques will be beneficial.

• Teamwork Scenarios: Be ready to discuss how you collaborate with colleagues to achieve store goals.

📝 Enhancement Note: For this role, the "portfolio" is less about formal documentation and more about demonstrating practical skills, customer service aptitude, and a passion for the craft through discussion and potentially tangible examples. The interview will focus on assessing these practical abilities and cultural fit.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Mat Cutters: Manual or automated machines for cutting mats precisely.
  • Miter Saws/Chop Saws: For cutting frame moldings accurately.
  • V-Nailers/Underpinners: For joining frame corners.
  • Heat Presses: Used for various mounting and finishing processes.
  • Glass Cutters: For sizing glass or acrylic.

• Point of Sale (POS) System: Cash register and transaction processing software.

• Basic Computer Skills: For accessing internal systems, email, and potentially basic order management.

Analytics & Reporting:

• Not directly applicable to this role's day-to-day functions, but awareness of sales performance metrics is beneficial. CRM & Automation:

• Customer Relationship Management (CRM) Principles: While no formal CRM system is explicitly mentioned for this role, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction and relationship building.

• Omni-channel Support Tools: Systems used for processing online orders for in-store pickup or shipping.

📝 Enhancement Note: The technology stack is primarily focused on specialized craft equipment and standard retail POS systems. The emphasis is on hands-on tool proficiency rather than complex software integration.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value of Michaels, encouraging a passion for arts, crafts, and bringing creative visions to life.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and satisfaction.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued and respected, working together to achieve store goals.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Integrity & Compliance: Adhering to company policies, procedures, and ethical standards in all interactions and operations.

Collaboration Style:

• Cross-functional Support: Associates are expected to support each other across departments to ensure smooth store operations and excellent customer service.

• Direct Communication: Open communication channels with store management and fellow team members are encouraged.

• Learning & Sharing: A culture that supports learning from one another, especially regarding product knowledge and operational best practices.

📝 Enhancement Note: The culture is geared towards a positive, creative, and service-oriented environment where teamwork and adherence to values are critical for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing customer interactions, framing production, merchandising, and stock tasks simultaneously, especially during busy periods.

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques to produce high-quality work consistently.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex projects.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools.

Learning & Development Opportunities:

• Framing Expertise: Intensive on-the-job training to become proficient in all aspects of custom framing.

• Sales & Customer Service Skills: Development of consultative selling techniques and advanced customer engagement strategies.

• Retail Operations Knowledge: Gaining a comprehensive understanding of retail store operations, including inventory management, merchandising, and POS systems.

• Product Knowledge: Continuous learning about new framing materials, art conservation principles, and design trends.

📝 Enhancement Note: The challenges are typical of a hands-on retail role, requiring adaptability and a willingness to learn. Growth opportunities are clearly defined within the retail structure and specialized craft.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution to their needs."
  • "How would you approach a customer who is unsure about what they want for their framing project?"
  • "What steps would you take to upsell a customer on premium framing options?"

• Operational & Technical Skills:

  • "How do you ensure accuracy when taking measurements for a custom order?"
  • "Describe your experience with tools like glass cutters or saws. How do you prioritize safety?"
  • "How would you handle a situation where you have multiple framing orders due and a busy customer flow?"

• Teamwork & Problem-Solving:

  • "Tell me about a time you had to work with a team to achieve a common goal."

  • "What would you do if a customer was unhappy with the framing you completed?"

  • "How do you stay organized when managing several tasks at once?" Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?"

• "How do you align with Michaels' values of creativity and customer focus?"

• "What does a positive team environment look like to you?" Portfolio Presentation Strategy:

• Verbalize Experience: Be ready to clearly articulate your past experiences related to customer service, sales, and any hands-on work with tools or crafts.

• Showcase Enthusiasm: Demonstrate genuine interest in art, framing, and helping customers bring their projects to life.

• Highlight Transferable Skills: Emphasize how skills from previous roles (even non-framing related) apply to this position, such as attention to detail, customer interaction, or tool proficiency.

📝 Enhancement Note: Preparation should focus on behavioral and situational questions, demonstrating practical skills, and aligning with Michaels' core values. Highlighting a passion for creativity and craft is a significant advantage.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords such as "customer engagement," "sales support," "custom framing," "merchandising," and "operational procedures."

• Portfolio Preparation (Verbal): Be ready to discuss specific examples of your customer service successes, any framing or craft projects you've completed, and your approach to sales and problem-solving.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of the custom framing department. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational scenarios relevant to customer interaction, sales, and operational tasks.

⚠️ Important Notice: This enhanced job description provides insights based on industry standards and the provided input data. Specific details regarding responsibilities, benefits, and interview processes should be confirmed directly with Michaels Stores during the application and interview stages.