Retail Framer

📍 Job Overview

Job Title: Retail Framer

Company: Michaels Stores

Location: Store - 1081 Vann Dr., Jackson, Tennessee, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-23

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage customers to understand their framing needs and provide tailored custom framing solutions.

• Execute high-quality framing order production within established timelines and operational standards.

• Maintain visual merchandising standards for the ready-made frame department and other assigned retail areas.

• Contribute to overall store operations, including customer service, sales, cash handling, and inventory management.

• Uphold company policies, safety protocols, and operational procedures to ensure a positive and efficient work environment.

📝 Enhancement Note: This role is a specialized position within a retail environment, focusing on custom framing services. While the title is "Retail Framer," the core functions blend customer-facing sales, intricate production work, and general retail operations. The description emphasizes building customer relationships and driving sales through personalized framing solutions, indicating a need for strong interpersonal and sales skills alongside technical framing abilities. The "Elevated ABC Deliver" mentioned suggests a specific sales methodology focused on customer engagement and solution selling.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively listening to their needs and proposing creative custom framing solutions that align with their art and budgets.

• Drive sales performance by effectively presenting framing options, upselling complementary products, and meeting personal sales and production targets.

• Execute custom framing orders with meticulous attention to detail, ensuring high-quality craftsmanship and timely completion according to established SOPs.

• Manage and maintain the visual presentation of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes, to enhance customer shopping experience.

• Provide exceptional customer service by assisting shoppers in locating products, answering inquiries, and ensuring a well-merchandised, in-stock store environment.

• Operate the cash register, process transactions accurately, and adhere to all cash handling and loss prevention standards.

• Participate actively in truck un-loading and stocking procedures, ensuring adherence to truck standards and efficient inventory management.

• Support company-wide shrink and safety programs by following all relevant procedures and reporting any potential issues.

• Collaborate effectively with team members, demonstrating respect, positivity, and a commitment to organizational values and goals.

• Assist with and understand Omni-channel fulfillment processes, such as Buy Online, Pick Up In Store (BOPIS) and Ship-from-Store.

📝 Enhancement Note: The responsibilities highlight a dual focus: driving sales and customer engagement through custom framing, and maintaining operational excellence in the broader retail context. The mention of "Elevated ABC Deliver" implies a structured approach to sales and customer interaction that candidates should be prepared to discuss. The emphasis on quality and timeliness in framing orders suggests a need for precision and efficient workflow management.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments. Basic technical aptitude for operating equipment.

Required Skills:

• Basic computer skills for order entry, POS systems, and potential inventory management.

• Basic measuring skills with a high degree of accuracy for custom framing projects.

• Ability to operate framing equipment (e.g., mat cutters, saws, joiners) and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport with customers and provide consultative sales advice.

• Proficiency in cash handling and point-of-sale (POS) operations.

• Ability to work effectively in a fast-paced retail environment.

• Basic understanding of visual merchandising principles. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized sales environment.

• Experience in selling products and/or services directly to customers, demonstrating persuasive sales techniques.

• Prior experience in custom framing or a related craft/art field.

• Familiarity with inventory management and replenishment processes.

📝 Enhancement Note: The "minimum" and "preferred" experience sections clearly delineate the core requirements. While formal education isn't specified, the skills listed point towards a need for practical aptitude, attention to detail, and a customer-centric approach. The emphasis on operating specific equipment suggests a hands-on learning component for candidates new to framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates demonstrating past projects or a strong understanding of framing concepts through examples or discussions will be advantageous.

• Showcase examples of problem-solving in customer service scenarios or retail operations.

• Evidence of managing multiple tasks or projects efficiently. Process Documentation:

• Familiarity with following Standard Operating Procedures (SOPs) for sales, production, and operational tasks.

• Understanding of workflow for custom order fulfillment, from initial customer consultation to final product delivery.

• Ability to document and report on sales performance and production output as required.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is less common. The focus will be on the candidate's ability to articulate their skills and experience, particularly in customer service, sales, and their approach to learning new processes and operating equipment. Demonstrating an understanding of workflow and adherence to SOPs will be key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time, entry-level retail positions with specialized duties in Jackson, Tennessee, a competitive hourly wage is expected. This typically ranges from $12.00 to $16.00 per hour, depending on experience and demonstrated skills.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Eligibility may vary based on hours worked and tenure.

• Paid Time Off (PTO) - Accrual typically based on hours worked.

• Tuition Assistance - Support for continued education and skill development.

• Generous Employee Discounts - On Michaels products and services.

• Other benefits may include retirement savings plans, employee assistance programs, and opportunities for performance-based incentives.

Working Hours: This is a PART_TIME position. The specific weekly hours will vary based on store needs and employee availability, but are generally expected to be between 15-30 hours per week. Work hours include nights, weekends, and early mornings, as required by retail operational needs.

📝 Enhancement Note: The salary range is estimated based on general retail part-time positions in the specified location and the specialized nature of the role. Actual compensation will be determined by Michaels Stores. Benefits are listed as provided by the company, with a note on potential eligibility variations for part-time employees. The working hours clearly indicate flexibility is required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America.

Company Size: Large (over 10,000 employees globally). Michaels operates over 1,300 stores across the US and Canada, employing a significant workforce.

Founded: 1973. With a long history, Michaels has established itself as a prominent brand in the creative sector.

Team Structure:

• The Retail Framer will be part of a store-level team, reporting to a Store Manager or Assistant Manager, and likely working closely with other sales associates and department specialists.

• The framing department may operate as a distinct unit within the store, requiring collaboration with other departments for cross-selling and customer support.

• Cross-functional collaboration will involve working with other associates for general store tasks, truck unloads, and customer service across different product categories. Methodology:

• Data-driven decision-making is implied through the mention of sales targets, production results, and inventory management.

• Workflow planning and optimization are evident in the adherence to SOPs and the focus on efficient order fulfillment and customer service.

• Automation and efficiency practices are suggested through the use of POS systems, potential inventory management software, and the need to process transactions quickly.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a large, established retailer with a strong brand presence in the arts and crafts market. This scale implies structured operational processes and a defined company culture. The team structure suggests a collaborative environment where individuals contribute to overall store success.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role serves as a foundational position within the retail operations framework, focusing on a specific, skilled area (custom framing) while contributing to broader store functions.

Reporting Structure: The Retail Framer typically reports to a Store Manager or potentially a Framing Department Manager, who oversees production and sales for the custom framing services.

Operations Impact: This role directly impacts revenue through custom framing sales and contributes to overall store profitability by driving customer traffic, enhancing the shopping experience, and managing inventory effectively. Quality framing work also builds brand loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, material knowledge, and potentially become a subject matter expert in the framing department.

• Sales Development: Progress to roles with higher sales targets or commission structures, or move into sales leadership positions within the store.

• Retail Management: Potential to advance into roles like Assistant Store Manager or Store Manager, requiring broader operational and leadership skills.

• Cross-Training: Opportunity to gain experience in other store departments, leading to a more comprehensive understanding of retail operations.

📝 Enhancement Note: The growth path for a Retail Framer within Michaels likely involves deepening expertise in framing, improving sales performance, or transitioning into broader retail management roles. The company's size offers various avenues for career progression, both within specialized departments and general store management.

🌐 Work Environment

Office Type: Public retail store setting. This is a customer-facing environment.

Office Location(s): The specific store location is 1081 Vann Dr., Jackson, TN. Michaels has a wide network of stores across North America.

Workspace Context:

• The primary workspace is a retail sales floor and a dedicated custom framing shop.

• The framing shop involves specialized equipment, including a glass cutter and heat press, and requires careful handling of materials.

• The retail environment is generally climate-controlled, though some stock rooms might not be.

• Opportunities for team interaction are constant due to the nature of retail operations and customer service.

Work Schedule: This is a PART_TIME role. The schedule will be variable, requiring flexibility to work nights, weekends, and early mornings based on store operational needs and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop requires specific safety protocols and attention to detail, while the retail floor demands excellent customer service and sales acumen. Flexibility in scheduling is a critical aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potential phone screen to assess basic qualifications, availability, and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions about customer service experience, sales aptitude, problem-solving skills, and how you handle pressure. You may be asked about your interest in custom framing and your ability to learn new skills.

• Skills Assessment/Demonstration: You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation. Knowledge of basic computer skills will also be assessed.

• Final Interview/Onboarding: If successful, an offer will be extended, followed by onboarding and initial training.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, be prepared to discuss specific examples from your past experiences that demonstrate:

  • Customer Service Excellence: A time you went above and beyond for a customer.
  • Sales Acumen: How you've successfully sold a product or service by understanding customer needs.
  • Problem-Solving: A challenging situation you faced in a previous role and how you resolved it.
  • Technical Aptitude: Any experience with tools, equipment, or hands-on tasks.

• Be ready to articulate your interest in custom framing and your willingness to learn the craft. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer wants a frame for a very sentimental but oddly shaped item. How would you approach this?" or "How would you handle a situation where a customer is unhappy with the framing quote?"

• Role-Playing: Be open to a brief role-play scenario where you demonstrate how you would consult with a customer about framing options.

• Company Knowledge: Research Michaels' framing services and product offerings to show genuine interest.

📝 Enhancement Note: The interview process will likely be standard for retail roles, with an added emphasis on sales consultation skills and the ability to learn a technical craft. Candidates should be ready to showcase practical skills and customer-centric problem-solving rather than formal project documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and potentially inventory lookups.

• Custom Framing Equipment: Mat cutters, glass cutters, framing saws, jointers, presses, and potentially specialized cutting machines.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Basic Computer Skills: For accessing order management systems, company portals, and communication tools.

Analytics & Reporting:

• Basic reporting on sales figures and production output may be required, often generated through the POS system. CRM & Automation:

• The CRM aspect is primarily handled through customer interactions and order notes within the POS system. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement that acts as a form of CRM.

📝 Enhancement Note: The technology stack is focused on essential retail operations and specialized framing tools. Proficiency with POS systems and basic computer skills are assumed, while hands-on training will be provided for framing equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and celebrating customer projects through the art of framing.

• Quality & Craftsmanship: Committing to high standards in all framing work, ensuring durable and aesthetically pleasing results.

• Teamwork & Respect: Fostering a positive and inclusive environment where everyone is accepted and respected.

• Efficiency & Productivity: Striving for efficient operations, timely order completion, and effective use of resources.

Collaboration Style:

• Cross-functional Support: Associates work together to ensure smooth store operations, assist customers across departments, and manage shared responsibilities like stocking and cleaning.

• Constructive Feedback: A culture that encourages open communication and constructive feedback to improve processes and individual performance.

• Shared Goals: Working collaboratively towards common store objectives, such as sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: Michaels emphasizes a culture centered around creativity, customer satisfaction, and teamwork. These values are likely reflected in daily operations, from customer interactions to internal collaboration, and are crucial for success in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also producing high-quality framing orders within deadlines.

• Technical Skill Acquisition: Mastering the operation of specialized framing equipment and developing precision in cutting and assembly.

• Customer Expectations Management: Handling diverse customer needs and expectations, especially for unique or complex framing projects.

• Pace of Retail: Adapting to the dynamic nature of a retail environment, including busy periods, varying customer traffic, and diverse tasks.

Learning & Development Opportunities:

• Formal Framing Training: Comprehensive on-the-job training for operating framing equipment and mastering custom framing techniques.

• Sales Methodology Training: Learning and applying the "Elevated ABC Deliver" sales approach to enhance customer engagement and drive sales.

• Product Knowledge: Deepening understanding of framing materials, art conservation principles, and design aesthetics.

• Cross-Departmental Skills: Opportunities to learn about other areas of store operations, such as visual merchandising or inventory management.

📝 Enhancement Note: The challenges are typical for a specialized retail role, requiring a blend of interpersonal, technical, and operational skills. The growth opportunities focus on developing expertise in framing and sales, with pathways to broader retail responsibilities.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe your process for consulting with a customer who wants to frame a valuable piece of art." (Focus on active listening, understanding needs, offering solutions, and explaining value.)

• Sales Approach: "How would you approach a customer who is browsing the frame selection but hasn't initiated contact?" (Highlight proactive engagement, offering assistance, and identifying needs.)

• Problem Solving: "Imagine a customer is upset because their framing order is slightly delayed. How would you handle this?" (Emphasize empathy, clear communication, and finding solutions.)

• Technical Aptitude: "Have you worked with tools or equipment that require precision? Describe your experience." (Be ready to talk about any hands-on experience.)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's website, focusing on their commitment to creativity and the framing department.)

• "Why are you interested in a role focused on custom framing?" (Express enthusiasm for art, design, and helping customers preserve their memories or art.)

• "How do you contribute to a positive team environment?" (Highlight your collaborative spirit, willingness to help, and positive attitude.) Portfolio Presentation Strategy:

• Verbal Examples: Be ready with specific, concise stories that illustrate your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Show, Don't Just Tell: If you have any personal projects (e.g., framed photos, artwork you've done, crafts), be prepared to mention them briefly to showcase your interest and aptitude.

• Enthusiasm for Learning: Convey a strong desire to learn the framing craft and become proficient in the role.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service skills, sales potential, a willingness to learn technical aspects, and a genuine interest in Michaels and its creative mission. Prepare concrete examples using the STAR method.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Tailoring: Customize your resume to highlight any customer service, sales, measuring, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift," "Consistently met sales targets").

• Prepare Your Stories: Think of specific examples that showcase your customer service, problem-solving, and any technical aptitudes. Practice articulating these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its custom framing services. Understand their values and mission.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on your fit for a customer-facing, sales-oriented, and technically skilled role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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