Retail - Framer

📍 Job Overview

Job Title: Retail - Framer

Company: Michaels Stores

Location: Valley Stream, NY, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-24

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing solutions, fostering strong client relationships.

• Maintain impeccable store presentation and operational efficiency through effective merchandising and inventory management.

• Ensure seamless customer experiences by assisting with product location, checkout processes, and omni-channel fulfillment.

• Uphold company standards for safety, operational procedures, and a positive, respectful work environment.

• Execute daily operational tasks, including stocking, order fulfillment, and point-of-sale transactions, contributing to overall store performance.

📝 Enhancement Note: This role is fundamentally a customer-facing retail position with a specialized focus on custom framing. While the core responsibilities are rooted in sales and customer service, the "operations" aspect comes into play through the meticulous execution of framing processes, inventory management of framing materials, and adherence to operational procedures that ensure quality and efficiency. The "Retail - Framer" title suggests a hybrid role where sales acumen is as critical as operational precision in the framing department.

📈 Primary Responsibilities

• Proactively engage customers, acting as a "Personal Designer" using Elevated ABC Delivery methodologies to build rapport and identify custom framing needs.

• Deliver exceptional sales and production results by effectively consulting with customers on framing solutions and closing sales.

• Accurately and efficiently complete custom framing orders, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, requirements, and operational standards.

• Actively support company-wide shrink and safety programs, contributing to a secure and accident-free workplace.

• Foster a positive and respectful team environment by interacting constructively with colleagues, remaining positive during challenging situations, and serving as a role model aligned with organizational vision and values.

• Participate effectively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budgetary guidelines.

• Operate the cash register accurately and execute cash handling procedures according to company standards.

• Acknowledge all customers entering the store, proactively assist them in locating products, and offer solutions to their needs.

• Support and execute omni-channel processes, including online order fulfillment and in-store pickup, ensuring a seamless customer journey.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, customer service, and operational execution within the custom framing department. The mention of "Elevated ABC Deliver" suggests a specific customer engagement methodology that candidates should be prepared to discuss. The emphasis on SOPs and compliance highlights the importance of process adherence in this role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• Minimum of 0-2 years of experience in a customer-facing retail environment.

• Demonstrated ability to build customer relationships and provide solutions.

• Experience in sales and fulfilling customer orders. Required Skills:

• Basic computer skills for system navigation and order entry.

• Basic measuring skills for accurate framing measurements.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Proficiency in providing friendly and helpful customer service.

• Experience with cash handling and operating a cash register.

• Ability to understand and execute Standard Operating Procedures (SOPs).

• Strong interpersonal skills for building customer and team relationships.

• Physical stamina to stand for long periods, bend, lift, and carry. Preferred Skills:

• Previous retail experience in a specialized department (e.g., art, craft, custom services).

• Proven experience selling products and/or services directly to customers.

• Familiarity with custom framing concepts or design principles.

• Experience with heat press operation.

• Knowledge of merchandising and visual display standards.

• Familiarity with omni-channel retail processes.

📝 Enhancement Note: The requirements are entry-level, focusing on foundational skills in customer interaction, basic technical proficiency with framing tools, and adherence to operational protocols. The "Preferred Skills" indicate areas where candidates can differentiate themselves and demonstrate readiness for more complex tasks within the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer engagement strategies, particularly those leading to custom framing sales.

• Examples of completed custom framing projects, showcasing quality of work and attention to detail.

• Case studies demonstrating problem-solving skills related to customer needs or operational challenges in a retail setting.

• Evidence of adherence to process guidelines, such as SOPs, in previous roles. Process Documentation:

• Ability to follow and execute established framing order processes from consultation to completion.

• Understanding of inventory management principles for framing materials and ready-made frames.

• Familiarity with point-of-sale (POS) systems and cash handling procedures.

• Awareness of omni-channel fulfillment processes and their operational integration.

📝 Enhancement Note: While a formal portfolio might not be strictly required for an entry-level role, candidates are encouraged to prepare examples demonstrating their customer service, sales, and operational execution capabilities. Highlighting how they've followed processes, managed inventory, or handled transactions effectively in past roles will be beneficial.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail operations involve working nights, weekends, and early mornings, with potential for overtime as needed to meet store demands.

📝 Enhancement Note: The provided salary range is specific and competitive for an entry-level retail role with specialized duties. The benefits package is comprehensive for a part-time position, indicating a commitment to employee well-being and development. The working hours are typical for retail, requiring flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer in the arts, crafts, and framing industry, operating over 1,300 stores.

Company Size: Large (over 10,000 employees). This scale means established operational frameworks, dedicated training programs, and opportunities for diverse career paths.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand identity centered on creativity and community.

Team Structure:

• The Framer is part of the in-store retail team, working closely with Sales Associates, Key Holders, and the Store Manager.

• Collaboration is key, especially within the framing department and with other store associates to ensure comprehensive customer service.

• Reporting structure typically involves direct reporting to the Store Manager or an Assistant Manager responsible for the framing department. Methodology:

• Emphasis on customer-centric methodologies like "Elevated ABC Deliver" for sales and relationship building.

• Adherence to Standard Operating Procedures (SOPs) for consistent quality and compliance in all operational areas, including framing, merchandising, and POS.

• Focus on data-driven improvements through inventory management, sales tracking, and potentially omni-channel performance metrics.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture that values creativity, community, and customer engagement. For operations roles like this Framer position, the culture translates to a focus on process efficiency, quality execution in custom services, and a positive, collaborative team environment within the retail store setting. The company's long history suggests well-defined operational procedures.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role serves as a foundational position within the retail operations framework, focusing on specialized craft and customer service delivery. It's an opportunity to develop core retail operational skills in a specific department.

Reporting Structure: Typically reports to the Store Manager or a designated Department Lead/Assistant Manager who oversees the framing operations. This provides direct guidance and feedback on performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing expert service and high-quality products. Efficient operations in the framing department also support overall store efficiency and customer flow.

Growth Opportunities:

• Skill Advancement: Deepen expertise in custom framing techniques, design, and sales consultation.

• Leadership Potential: Progress to roles such as Key Holder, Assistant Manager, or Store Manager by demonstrating leadership, operational proficiency, and strong customer service skills.

• Cross-Training: Opportunities to learn about other store operations, merchandising, or inventory management functions.

• Specialization: Potential to become a subject matter expert in custom framing within the company.

📝 Enhancement Note: This role offers a clear path for growth within the retail environment. For individuals interested in operations, it provides hands-on experience in customer-facing sales operations, inventory management, and process execution within a specialized department. The company's size suggests further opportunities for advancement into management or specialized corporate roles over time.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and integrated within a busy retail space.

Office Location(s): Valley Stream, NY - specifically at 650 W Sunrise Hwy. This location is a standard retail store environment.

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing shop within the store.

• The framing shop is equipped with specialized tools like glass cutters and heat presses, requiring adherence to safety protocols.

• Collaboration occurs frequently with other store team members to assist customers and manage store operations.

• A climate-controlled environment is typical for public areas, though stock rooms might vary.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often required.

📝 Enhancement Note: The work environment is hands-on and customer-centric. Candidates should be comfortable with the pace of a retail store, direct customer interaction, and working with specialized equipment in the framing area. The schedule flexibility is a key aspect of retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with company values.

• In-Person Interview: Typically includes a conversation with the Store Manager or a designated interviewer to discuss experience, customer service philosophy, and operational understanding. Expect questions related to handling customer inquiries, resolving issues, and working with framing equipment.

• Skills Assessment: May involve a brief practical demonstration or discussion about operating framing tools, measuring, or handling a customer scenario.

• Onboarding: If selected, a comprehensive onboarding and training program will be provided.

Portfolio Review Tips:

• While a formal portfolio may not be required, be prepared to discuss specific examples of:

  • Successful customer interactions that led to sales or problem resolution.
  • Projects you've managed or completed with high quality and attention to detail.
  • Instances where you followed operational procedures (SOPs) meticulously.
  • Your approach to learning new skills or operating new equipment.

• Highlight any custom framing experience, even if informal. Challenge Preparation:

• Be ready to discuss how you would handle common customer scenarios:

  • A customer unsure about framing choices.
  • A customer with a tight deadline for a framed item.
  • A situation requiring you to operate framing equipment safely and efficiently.

• Articulate your understanding of Michaels' commitment to creativity and customer experience.

📝 Enhancement Note: The interview process is designed to assess customer service skills, operational capability, and cultural fit. Candidates should be ready to speak to their practical experience and demonstrate a proactive, customer-focused approach. Highlighting any experience with tools or detailed work will be advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard custom framing tools, including mat cutters, framing saws, and potentially specialized machinery.

• Glass Cutter: Essential for precise glass sizing.

• Heat Press: Used for specific framing applications.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially inventory lookups.

• Inventory Management System: Used for tracking framing materials, supplies, and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Integrated within POS or separate systems for tracking customer preferences and sales history, especially for custom orders.

• Omni-channel Fulfillment Systems: For managing online orders, in-store pickups, and ship-from-store processes.

📝 Enhancement Note: Proficiency with specialized framing equipment and a POS system is critical. Familiarity with inventory tracking and omni-channel processes enhances a candidate's suitability. The company likely uses proprietary systems, so adaptability and a willingness to learn are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Encouraging passion for arts and crafts and helping customers celebrate life's moments through custom framing.

• Customer Focus: Prioritizing exceptional customer service, building relationships, and providing solutions that exceed expectations.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued and supported.

• Quality & Efficiency: Executing tasks with precision, adhering to standards, and contributing to smooth operational flow.

• Integrity & Compliance: Upholding company policies, safety standards, and ethical business practices.

Collaboration Style:

• Cross-functional integration: Working seamlessly with all store departments to ensure a cohesive customer experience.

• Open communication: Sharing information and feedback to improve processes and service delivery.

• Supportive environment: Assisting colleagues, sharing knowledge, and contributing to a positive team atmosphere.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational excellence. For a Framer, this means being both artistically inclined and diligent in process execution. The values promote a customer-centric approach and a supportive team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budget constraints, and project complexities.

• Maintaining Quality Standards: Consistently delivering high-quality framing solutions that meet customer expectations and company benchmarks.

• Adapting to Retail Demands: Managing workflow during peak seasons, handling multiple customer requests simultaneously, and staying updated on product offerings and promotions.

Learning & Development Opportunities:

• Framing Expertise: Advanced training in custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Operational Proficiency: Gaining experience in inventory management, POS operations, and omni-channel processes.

• Leadership Development: Potential to grow into supervisory or management roles within the retail environment.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in framing and broad competencies in retail operations and customer service. Challenges are typical of a customer-facing retail role with a service component, requiring adaptability and a commitment to quality.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or detailed craft work. How do you ensure precision and quality?" (Focus on process, attention to detail, and quality control.)

• "How would you approach a customer who is unsure about their framing choices? What steps would you take to guide them?" (Emphasize consultative selling, active listening, and solution-oriented approach.)

• "Imagine you have a rush custom framing order due today and a customer needs help finding an item on the sales floor. How would you prioritize and manage your time?" (Demonstrate time management, prioritization skills, and customer service commitment.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research company mission, values, and product offerings.)

• "How do you handle constructive feedback or corrections on your work?" (Highlight coachability and a growth mindset.)

• "Describe a time you went above and beyond to help a customer." (Showcase customer service excellence and initiative.) Portfolio Presentation Strategy:

• If asked about past projects, be prepared to:

  • Describe the customer's need or challenge.

  • Outline the steps you took to provide a solution (your process).

  • Highlight the outcome or result (customer satisfaction, successful sale).

  • Mention any specific tools or techniques you used.

📝 Enhancement Note: Prepare to discuss your practical skills, customer interaction abilities, and operational awareness. Be ready to share specific examples that demonstrate your capabilities in a retail and custom services context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, handling detailed work, or operating equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," and "inventory management."

• Prepare for Interview Questions: Review common interview questions related to customer service, sales, problem-solving, and operational tasks. Be ready to provide specific examples from your experience.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and commitment to creativity. Understand their approach to customer engagement and in-store operations.

• Practice Explaining Skills: Be prepared to articulate your basic computer skills, measuring skills, and ability to operate framing equipment and a glass cutter.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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