Retail Custom Framer Part-Time

📍 Job Overview

Job Title: Retail Custom Framer Part-Time

Company: Michaels Stores

Location: Woodbury, Minnesota, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships to deliver bespoke custom framing solutions and enhance the overall shopping experience.

• Drive sales and production targets by effectively utilizing sales techniques and providing expert product knowledge in the custom framing department.

• Maintain operational excellence through adherence to Standard Operating Procedures (SOPs), including merchandising, inventory management, and maintaining a safe, clean retail environment.

• Execute accurate cash handling and point-of-sale (POS) operations, while also supporting broader store functions like truck unloading and omni-channel fulfillment.

📝 Enhancement Note: This role is positioned as an entry-level, part-time position within a retail environment, specifically focusing on the custom framing department. The emphasis is on direct customer interaction, sales, and operational support within the store. While the title "Custom Framer" suggests a specialization, the responsibilities also encompass general retail duties.

📈 Primary Responsibilities

• Cultivate customer loyalty and drive revenue by engaging clients, understanding their artistic vision, and recommending tailored custom framing solutions.

• Achieve individual and team sales and production goals through proactive customer engagement and effective upsell/cross-sell strategies within the framing department.

• Ensure the highest quality of custom framing orders, meeting production timelines and adhering to all established design and assembly SOPs.

• Maintain the visual appeal and stock integrity of the ready-made frame department, including effective SISO (Sales in Store Only) and Directed Replenishment execution.

• Provide exceptional customer service by acknowledging, assisting, and offering solutions to customers, ensuring a positive and productive shopping experience.

• Uphold company policies, safety protocols, and operational standards, including participation in truck unloads and stocking processes to ensure efficiency and compliance.

• Operate the cash register accurately, manage cash handling procedures, and support omni-channel processes to meet diverse customer needs.

• Foster a positive and respectful work environment, demonstrating strong teamwork and commitment to company values and objectives.

📝 Enhancement Note: The responsibilities are a blend of specialized framing tasks and broader retail duties. The role requires a proactive approach to sales, customer engagement, and operational efficiency, with a clear emphasis on delivering both quality custom products and a positive in-store experience.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred; formal training in art, design, or a related field is a plus but not required.

Experience: 0-2 years of experience in a customer-facing role, with a strong preference for retail or sales environments. Experience in custom framing or a related craft is advantageous.

Required Skills:

• Basic computer proficiency for POS systems and internal communications.

• Fundamental measuring skills for accurate order specifications.

• Ability to learn and operate specialized framing equipment, including a glass cutter.

• Strong interpersonal and communication skills for effective customer engagement and teamwork.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Basic understanding of sales principles and customer service best practices. Preferred Skills:

• Previous retail sales experience, demonstrating a track record of achieving sales targets.

• Experience in selling products and/or services directly to customers, with an understanding of consultative selling.

• Familiarity with visual merchandising principles and maintaining an appealing store presentation.

• Basic knowledge of art, design, or framing techniques.

📝 Enhancement Note: The qualifications emphasize foundational skills and a willingness to learn, aligning with an entry-level retail position. Preferred skills indicate a desire for candidates who can quickly contribute to sales and operational goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any personal projects or examples demonstrating attention to detail, creativity, or problem-solving skills in their resume or during the interview.

• For candidates with prior framing experience, showcasing examples of completed custom framing projects, even if personal, can be beneficial.

• Demonstrate an understanding of process adherence and quality control in any past work experiences. Process Documentation:

• Candidates will be trained on and expected to follow specific Standard Operating Procedures (SOPs) for custom framing design, production, and customer interaction.

• A key aspect of the role involves accurately documenting customer orders and specifications to ensure precise fulfillment.

• Understanding and applying company-specific processes for inventory management, merchandising, and POS operations will be crucial.

📝 Enhancement Note: Given the entry-level nature and part-time status, a formal portfolio is not a strict requirement. However, candidates are advised to think about how they can demonstrate their skills and attention to detail through examples or by discussing their understanding of process adherence.

💵 Compensation & Benefits

Salary Range: $13.25 - $15.60 per hour.

Explanation: This range is based on the provided salary information for the Woodbury, MN location, reflecting entry-level retail positions with specialized duties. National retail hourly wage benchmarks and local cost of living adjustments were considered.

Benefits:

• 401(k) with employer match.

• Employee Assistance Program.

• Medical, dental, and vision coverage (eligibility may vary based on hours worked and tenure).

• Telemedicine services.

• Flexible spending accounts.

• Commuter benefits.

• Tuition assistance.

• Adoption assistance.

• Various voluntary insurance options.

• Employee discounts on Michaels products.

• Access to partner discount programs.

Working Hours: Part-time schedule, typically involving nights, weekends, and early mornings. The exact number of hours per week will vary but is expected to be less than 40 hours.

📝 Enhancement Note: The benefits package is comprehensive for a part-time retail role, offering a good mix of financial, health, and personal development support. The salary range is competitive for entry-level retail in the specified region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and DIY products in North America.

Company Size: Large (over 1,000 employees globally, with a significant retail footprint). This means structured corporate support, established operational processes, and opportunities for advancement within a large organization.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a deep understanding of its customer base and market.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Managers, Department Specialists (like Custom Framers), and Team Members.

• Reporting structure is hierarchical, with the Custom Framer reporting to a department lead or assistant manager, who then reports to the Store Manager.

• Cross-functional collaboration is essential, with the Custom Framer working alongside other team members to manage inventory, assist customers across departments, and support store-wide initiatives. Methodology:

• Data-driven approach to merchandising and sales, utilizing POS data and customer insights to optimize product placement and promotions.

• Focus on standardized processes (SOPs) to ensure consistency in customer experience, operational efficiency, and product quality across all locations.

• Emphasis on customer-centric service, aiming to build relationships and provide solutions that meet customer needs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates with a structured retail model that prioritizes consistent customer experience and operational efficiency. The culture is likely to be fast-paced, customer-focused, and team-oriented, with established processes for training and performance management.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, specialized position within the retail operations framework. It serves as a foundational step for individuals interested in customer service, sales, and operational aspects of the retail industry.

Reporting Structure: Reports directly to the Custom Framing Department Manager or Store Management. This provides direct supervision and opportunities for immediate feedback and guidance.

Operations Impact: The Custom Framer directly impacts store revenue through sales of framing services and products. They also contribute to customer satisfaction and loyalty, which are critical operational metrics for a retail business. Ensuring quality and timely order fulfillment is key to maintaining the company's reputation.

Growth Opportunities:

• Operations Skill Advancement: Potential to become a Senior Custom Framer, gaining expertise in more complex framing techniques, design consultation, and potentially training new team members.

• Cross-Functional Development: Opportunity to learn other store operations, such as merchandising, inventory management, or cash management, leading to broader retail operational skills.

• Leadership Potential: With demonstrated performance and leadership qualities, progression into Assistant Store Manager or Department Manager roles is possible, offering significant career growth within Michaels.

📝 Enhancement Note: While entry-level, the role offers clear pathways for growth within the retail operations structure at Michaels, focusing on skill development, cross-functional experience, and potential leadership opportunities.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing department.

Office Location(s): Woodbury, Minnesota. Specific store location: 9180 Hudson Rd. The environment is climate-controlled in public areas, though stock rooms may vary.

Workspace Context:

• Work involves direct interaction with customers on the sales floor and in the framing department.

• The framing shop is equipped with specialized tools and machinery, including a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with other store team members during stocking, merchandising, and customer assistance.

Work Schedule: The role is part-time, with a flexible schedule that includes nights, weekends, and early mornings to meet store operating hours and customer demand.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability and a willingness to engage in various retail tasks. Safety and precise operation of equipment are paramount in the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Store Interview: Typically involves meeting with the Store Manager or Assistant Manager. This will include behavioral questions, scenario-based questions related to customer service and sales, and an assessment of your ability to operate framing equipment.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to problem-solving customer requests.

• Cultural Fit: Evaluation of your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Final Steps: Background check and onboarding.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. However, be prepared to discuss any relevant projects (personal or professional) that showcase your attention to detail, creativity, or ability to follow instructions.

• If you have prior framing experience, be ready to describe your process and the types of projects you've worked on.

• Frame your experience in terms of customer service, problem-solving, and any sales achievements, even from non-retail roles. Challenge Preparation:

• Be ready to answer questions about how you would handle common customer service scenarios, such as an unhappy customer or a complex framing request.

• Prepare to explain how you would approach learning new equipment and procedures.

• Think about how you would balance multiple tasks, like assisting a customer while also managing ongoing framing orders.

📝 Enhancement Note: The interview process will likely focus on assessing customer service aptitude, willingness to learn specialized skills, and fit within a retail team environment. Demonstrating enthusiasm for art, craft, and customer satisfaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized saws, mat cutters, glass cutters, and assembly tools. Proficiency will be trained.

• POS System: For processing sales transactions, managing customer orders, and handling payments.

• Basic Measuring Tools: Rulers, tape measures, and calipers for precise order specifications.

Analytics & Reporting:

• While not directly managing complex analytics, understanding how sales data from the POS system drives store performance is beneficial.

• Team members will utilize internal systems for inventory management and task assignment. CRM & Automation:

• The POS system likely has CRM capabilities for tracking customer orders and purchase history.

• Training will cover company-specific software for task management and communication.

📝 Enhancement Note: The technology stack is focused on retail operations, primarily POS systems and specialized equipment. The emphasis is on accurate data entry and operational execution rather than complex data analysis.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging a passion for art, craft, and innovative solutions, both in products and customer service.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and satisfaction.

• Teamwork: Fostering a collaborative environment where team members support each other to achieve store goals and provide a seamless customer experience.

• Accountability: Taking ownership of tasks, ensuring quality and accuracy in all work, from framing to customer interactions.

• Efficiency: Adhering to processes and optimizing workflows to ensure timely order fulfillment and smooth store operations.

Collaboration Style:

• Open communication and mutual support among team members are encouraged to manage workflow and customer needs effectively.

• Regular team huddles and communication with management to discuss priorities, challenges, and opportunities.

• A culture that values feedback and continuous improvement in processes and customer service.

📝 Enhancement Note: Michaels promotes a culture that balances creativity with operational efficiency and a strong customer-centric approach. Teamwork and accountability are key to success in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Specialized and General Duties: Effectively managing time between intricate custom framing tasks and broader retail responsibilities like general customer service and stocking.

• Learning Complex Equipment: Mastering the operation and maintenance of specialized framing equipment requires attention to detail and adherence to safety protocols.

• Customer Expectations: Handling diverse customer needs and expectations for custom artwork, requiring both technical skill and strong communication to ensure satisfaction.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons, while maintaining quality and accuracy.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, design principles, and material knowledge.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Exposure to various aspects of retail management, including inventory control, visual merchandising, and POS systems.

• Potential for Advancement: Clear pathways to leadership roles within store management for high-performing individuals.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside broader retail operational competencies, with a clear path for career progression within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to create something unique for a customer's specific needs. How did you approach it?" (Focus on problem-solving, creativity, and customer focus.)

• "How would you handle a situation where a customer is unhappy with a custom framing quote or timeline?" (Demonstrate empathy, problem-solving, and adherence to company policy.)

• "Imagine you have a customer waiting for framing consultation and another customer needs help finding an item on the sales floor. How would you prioritize and manage your time?" (Showcase time management, prioritization, and multitasking skills.) Company & Culture Questions:

• "What attracts you to working at Michaels, specifically in the Custom Framing department?" (Research Michaels' mission, values, and product offerings.)

• "How do you contribute to a positive team environment?" (Highlight collaboration, communication, and a helpful attitude.)

• "How do you ensure accuracy and attention to detail in your work, especially when dealing with delicate materials or precise measurements?" (Emphasize your commitment to quality and following procedures.) Portfolio Presentation Strategy:

• If you have any relevant personal projects (e.g., crafting, art, DIY projects), be prepared to briefly describe them, focusing on the process, challenges, and outcome.

• For previous roles, highlight achievements that demonstrate customer service excellence, sales success, attention to detail, or problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

📝 Enhancement Note: Prepare to discuss your customer service philosophy, your ability to learn new skills, and your passion for creativity. Demonstrating an understanding of how custom framing contributes to customer satisfaction and store revenue will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, crafts, or roles requiring attention to detail and the ability to follow instructions. Quantify achievements where possible.

• Portfolio Preparation: While not mandatory, be ready to briefly discuss any creative projects or relevant experiences that showcase your skills and work ethic during the interview.

• Interview Practice: Prepare answers to common retail interview questions, focusing on customer service, problem-solving, and your interest in Michaels and custom framing. Practice explaining how you would handle specific scenarios.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its customer service approach. Understand the importance of the Custom Framing department to the overall business.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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