pt. time framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Belleville-159 Bell Blvd, Belleville, Nova Scotia, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 29, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: Focus on creating memorable custom framing solutions and building strong customer relationships through elevated sales and production techniques.

• Customer-Centric Operations: Drive sales by assisting customers in finding products, providing solutions, and ensuring a positive shopping experience in a well-merchandised store.

• Operational Efficiency: Adhere to Standard Operating Procedures (SOPs) and Company programs to maintain operational compliance, support shrink and safety initiatives, and assist with omni-channel processes.

• Production & Quality: Execute framing orders with a high degree of quality and timeliness, ensuring all custom framing projects meet customer expectations and company standards.

📝 Enhancement Note: This role is a part-time, on-site position within a retail environment, specifically focused on the custom framing department. The emphasis is on a blend of customer service, sales, and hands-on production. The "framer" title suggests a specialized operational role within retail, requiring both technical skills and customer interaction.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build customer relationships by actively engaging them and understanding their framing needs through elevated selling techniques.
  • Provide exceptional customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience.
  • Drive sales and production results within the custom framing department.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and adherence to specified timelines.
  • Operate framing equipment and utilize measuring skills accurately to deliver precise custom solutions.
  • Maintain the ready-made frame department, including SISO (Sales in Store Only) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Ensure assigned areas, including the framing department, are well-merchandised, clean, and clutter-free.
  • Participate actively in truck un-load and stocking processes, adhering to truck standards and budget.
  • Operate the cash register and execute cash handling procedures to established standards.
  • Support and execute company shrink and safety programs.

• Team Collaboration & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and execute policies.

  • Interact positively and respectfully with colleagues, promoting a commitment to organizational values and projecting a professional image.

  • Assist with omni-channel processes to support integrated customer experiences.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction (sales, service, relationship building) and technical execution (framing production, equipment operation). The mention of "Elevated ABC Deliver" suggests a specific sales methodology or training program that candidates should be aware of.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, inventory management software, and basic computer applications.

• Measuring Skills: Accurate and precise measuring abilities for custom framing projects.

• Equipment Operation: Proficiency or ability to learn to operate framing equipment, including a glass cutter and heat press.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Customer Service: Delivering friendly, helpful, and solution-oriented service to all customers.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products and/or services, particularly in a custom or consultative sales setting.

• Merchandising: Understanding of visual merchandising principles to maintain an appealing store environment.

• Inventory Management: Familiarity with stocking, replenishment, and maintaining stock levels.

📝 Enhancement Note: The requirements emphasize foundational skills for retail operations coupled with specialized technical abilities for custom framing. Candidates with prior sales experience in custom or service-oriented retail environments will likely be strong contenders.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales & Customer Interaction Examples: Showcase instances where you successfully built customer relationships, identified needs, and provided effective solutions, particularly in a custom or consultative sales context.

• Production Quality Examples: If possible, present examples of projects where quality and precision were paramount. For a framing role, this could be demonstrated through detailed descriptions of complex framing projects you've managed or executed.

• Process Adherence Documentation: Highlight how you have followed Standard Operating Procedures (SOPs) and company programs in previous roles, emphasizing compliance and efficiency.

• Customer Service Impact Metrics: Quantify the impact of your customer service efforts, such as increased customer satisfaction scores, repeat business, or positive customer feedback related to problem-solving.

Process Documentation:

• Sales Process Design: Document your approach to understanding customer needs and guiding them through a sales process, especially for custom or high-value items.

• Production Workflow Management: Detail your understanding of managing production tasks from order placement to completion, ensuring quality and timeliness.

• Inventory & Merchandising Procedures: Demonstrate your knowledge of maintaining stock levels, organizing product displays, and adhering to merchandising standards.

📝 Enhancement Note: While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to prepare examples demonstrating their skills in customer service, sales, and adherence to process. Quantifiable achievements will be highly impactful.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.85 - $20.75 CAD per hour

• Methodology: This range is based on the provided salary information for the position in Belleville, Nova Scotia, Canada. It reflects an entry to mid-level part-time retail role with specialized framing duties. Actual compensation will depend on qualifications, experience, and the specific hours scheduled.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued paid time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and personal use.

• Other Benefits: Access to additional benefits as detailed by the company, promoting overall well-being.

Working Hours:

• This is a part-time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role requires standing for long periods and manual dexterity for framing tasks.

📝 Enhancement Note: The provided salary range is specific to Canadian retail operations for this type of role. The benefits package is robust for a part-time position, indicating the company's commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail; Custom Framing Services

Company Size: Large (Over 1,000 employees globally, with a significant retail footprint of over 1,300 stores in North America).

Founded: 1973

Company Description: Michaels is a leading retailer focused on creativity and celebration, offering a wide range of arts, crafts, and home decor products. They also operate Artistree, a custom framing manufacturer. The company emphasizes a customer-centric approach and a passion for creative expression.

Team Structure:

• Store-Level Operations: This role is part of a local store team, likely reporting to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager.

• Cross-Functional Collaboration: You will collaborate with fellow sales associates, cashiers, and potentially visual merchandisers or inventory specialists. Collaboration with the custom framing team ensures seamless order fulfillment.

• Reporting Hierarchy: Typically, retail roles follow a clear hierarchy from Associate to Department Specialist, Assistant Manager, and Store Manager.

Methodology:

• Customer-First Approach: The company emphasizes building customer relationships and providing solutions, a key aspect of the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs and Company programs is critical for consistent operational execution and compliance across all locations.

• Data-Driven Merchandising: While not explicitly detailed for this role, retail operations generally rely on sales data for merchandising, stocking, and replenishment decisions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates a large, established retail chain with a strong brand identity centered around creativity. The culture likely encourages a friendly, helpful, and collaborative environment within stores, with a focus on both sales performance and operational excellence.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to mid-level operational role within a retail setting, specifically focused on the custom framing department. It involves direct customer interaction, sales, and hands-on production.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from a Department Lead or Framing Manager if applicable.

Operations Impact:

• Direct Revenue Generation: Through consultative sales and upselling custom framing solutions.

• Customer Loyalty: By providing exceptional service and high-quality custom products, fostering repeat business.

• Operational Efficiency: Through adherence to SOPs, proper inventory management, and efficient production processes.

• Brand Representation: Acting as a brand ambassador by embodying the company's values and commitment to creativity.

Growth Opportunities:

• Specialization: Potential to become a highly skilled custom framer, developing expertise in design, materials, and techniques.

• Leadership Development: Advancement to roles like Framing Department Lead, Assistant Store Manager, or Store Manager through demonstrated performance and leadership potential.

• Cross-Training: Opportunities to gain experience in other store departments, such as visual merchandising, inventory, or customer service.

• Company-Wide Opportunities: Potential to move into corporate roles or regional management positions within the larger Michaels organization.

📝 Enhancement Note: For individuals looking to grow within retail operations, this role offers a clear path from a specialized associate position to leadership roles, with a strong emphasis on developing both sales and operational skills.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Belleville, Nova Scotia, Canada. The specific store is located at 159 Bell Blvd.

Workspace Context:

• Customer-Facing Environment: Primarily working on the sales floor and within the custom framing shop area.

• Collaborative Space: Interacting with a team of store associates, fostering a collaborative and supportive work atmosphere.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), POS systems, and basic computer resources.

• Climate Control: Public areas are climate-controlled; some stock rooms may not be.

Work Schedule:

• Part-time hours, flexible scheduling that includes nights, weekends, and potentially early mornings. The environment requires standing for long periods and physical activity.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The framing shop requires careful attention to detail and safety due to specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess qualifications and experience against job requirements.

• Phone/Video Interview: A preliminary conversation with an HR representative or hiring manager to discuss experience, motivations, and basic qualifications.

• In-Person Interview: On-site interview at the Belleville store. This may involve:

  • Discussion of your customer service and sales approach.
  • Assessment of your understanding of custom framing principles or willingness to learn.
  • Demonstration of basic measuring or computer skills if requested.
  • Situational questions to gauge problem-solving and conflict resolution abilities.
  • Tour of the store and framing area.

• Reference Checks: Verification of previous employment and performance.

• Offer Extension: For successful candidates.

Portfolio Review Tips:

• Highlight Customization: If you have examples of custom projects (even if not framing), emphasize your ability to tailor solutions to individual needs.

• Quantify Achievements: Prepare specific examples of how your customer service or sales efforts led to positive outcomes (e.g., increased sales, customer retention, positive feedback).

• Demonstrate Process Adherence: Be ready to discuss how you follow instructions, SOPs, and company policies to ensure quality and efficiency.

• Showcase Problem-Solving: Prepare examples of how you've handled challenging customer situations or operational issues effectively.

Challenge Preparation:

• Situational Questions: Anticipate questions about how you would handle specific customer scenarios (e.g., a dissatisfied customer, a complex framing request, managing multiple customer needs simultaneously).

• Product Knowledge (Potential): While training is provided, familiarize yourself with the types of products Michaels offers, especially in the framing and art categories.

• Company Values: Understand Michaels' mission and values related to creativity, customer service, and community.

📝 Enhancement Note: The interview process is likely to be practical, assessing both customer-facing skills and the ability to learn technical framing processes. Being prepared to discuss past experiences with concrete examples is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Equipment: Various tools for cutting mats, assembling frames, and finishing projects.
  • Glass Cutter: Essential for precise glass cutting for framed items.
  • Heat Press: May be used for specific mounting or finishing techniques.

• POS System: For processing sales, managing transactions, and potentially customer data.

• Computer Systems: Basic computer skills for accessing internal systems, training modules, and communication.

Analytics & Reporting:

• Sales Tracking Software: Integrated with the POS system to monitor individual and departmental sales performance.

• Inventory Management Systems: For tracking stock levels, managing replenishment, and conducting stock counts.

CRM & Automation:

• Customer Relationship Management (CRM) Features: Potentially integrated with POS or dedicated systems to track customer preferences and order history for custom framing.

• Omni-Channel Support Tools: Systems that facilitate online order fulfillment, in-store pickup, and integrated customer experiences.

📝 Enhancement Note: Proficiency with standard retail technology, particularly POS systems, is expected. The ability to quickly learn and master specialized framing equipment is crucial for success in this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive, inclusive work environment.

• Integrity & Accountability: Adhering to company policies, SOPs, and maintaining high standards of quality and safety.

• Efficiency & Productivity: Contributing to store operations through effective time management and task completion.

Collaboration Style:

• Supportive Team Environment: Working together to achieve store goals, assist customers, and maintain operational standards.

• Cross-Departmental Support: Assisting in other areas of the store as needed to ensure smooth operations.

• Communication: Open communication channels for sharing information, addressing issues, and providing feedback.

📝 Enhancement Note: Michaels likely fosters a culture that balances a passion for arts and crafts with the discipline required for retail operations and customer service. Team members are expected to be both creative problem-solvers and reliable operational contributors.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time between assisting customers on the sales floor and completing custom framing orders accurately and on time.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, from simple ready-made frames to complex custom art framing.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and using tools that require dexterity and strength.

• Learning New Equipment/Processes: Quickly mastering the operation of framing equipment and understanding specialized production techniques.

Learning & Development Opportunities:

• Custom Framing Training: Comprehensive training on framing techniques, materials, design principles, and equipment operation.

• Sales & Customer Service Skills: Development through company training programs like "Elevated ABC Deliver" to enhance consultative selling and relationship-building abilities.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, cash handling, and omni-channel processes.

• Career Advancement: Opportunities to progress into leadership roles within the store or explore other areas of the company.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in custom framing and gain broad experience in retail operations, with clear pathways for career progression within a large organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How do you approach selling a custom product or service?" "What steps would you take to understand a customer's needs for custom framing?"

• Problem-Solving: "Tell me about a time you had to manage multiple tasks with competing deadlines." "How would you ensure the quality and accuracy of a framing order?"

• Teamwork: "Describe a situation where you had to work with a difficult colleague." "How do you contribute to a positive team environment?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do your personal values align with Michaels' mission to fuel the joy of creativity?"

Portfolio Presentation Strategy:

• Focus on Customization: If you have examples of tailoring services or products to individual needs, highlight these.

• Quantify Impact: Be ready to share metrics on sales performance, customer satisfaction, or efficiency improvements in previous roles.

• Demonstrate Learning Agility: Emphasize your ability and eagerness to learn new skills, operate new equipment, and follow procedures.

• Highlight Relevant Experience: Showcase any experience with arts, crafts, design, or precision work that translates to custom framing.

📝 Enhancement Note: Preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, an ability to learn technical processes, and a genuine interest in the company's creative mission.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the provided link on the Michaels Stores careers page.

• Resume Optimization: Tailor your resume to highlight customer service, sales, any experience with custom products, measuring skills, and attention to detail. Use keywords from the job description such as "custom framing," "customer service," "sales," and "merchandising."

• Portfolio Preparation: Mentally prepare examples that showcase your customer interaction skills, problem-solving abilities, and any experience with precision work or following detailed instructions.

• Company Research: Familiarize yourself with Michaels' product offerings, their commitment to creativity, and their customer service standards. Understand the importance of the custom framing department to their business.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and demonstrating your enthusiasm for the role and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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