Pt Retail Framer

📍 Job Overview

Job Title: Pt Retail Framer

Company: Michaels Stores

Location: Greensburg, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-04-18

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service by building relationships and offering tailored custom framing solutions to meet client needs and artistic visions.

• Execute sales and production targets for the custom framing department, ensuring high-quality craftsmanship and timely order fulfillment.

• Maintain a safe, clean, and well-organized retail environment, including merchandising ready-made frames, SISO, and directed replenishment.

• Operate the cash register with accuracy, handle cash transactions according to standards, and support overall store operations including truck unloads and stocking.

📝 Enhancement Note: This role is situated within a retail environment focused on specialized custom framing services. The operations aspect primarily revolves around in-store execution, customer interaction, and adherence to established retail and departmental Standard Operating Procedures (SOPs). The emphasis is on hands-on execution rather than strategic planning, aligning with an entry-level to early-career operations focus.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations using Elevated ABC Deliver methodology to drive custom framing sales.

• Accurately measure, cut, and assemble custom framing orders, ensuring adherence to quality standards and on-time completion for customer satisfaction.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as SISO (Shop In Store Only) and Directed Replenishment areas.

• Greet and acknowledge customers, assist them in locating products, and provide solutions to their creative needs.

• Operate the Point of Sale (POS) system, process transactions efficiently, and manage cash handling to uphold company standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to established procedures and safety protocols.

• Support company-wide shrink reduction and safety initiatives through diligent execution of daily tasks and adherence to policies.

• Maintain a positive and respectful demeanor, acting as a role model and contributing to a collaborative team environment that upholds company values.

• Assist in the execution of Omni channel processes, such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store, to enhance customer convenience.

📝 Enhancement Note: Responsibilities are heavily focused on direct customer engagement, in-store execution, and operational adherence. The "Elevated ABC Deliver" mention suggests a structured sales and service approach within the framing department. The role requires a blend of sales skills, technical framing execution, and general retail operational duties.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and following procedural guidelines is essential.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for POS and potential system navigation.

• Fundamental measuring skills for accurate custom framing production.

• Ability to operate specialized framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with effective communication and interpersonal skills.

• Ability to handle cash transactions accurately and efficiently.

Preferred Skills:

• Previous retail sales experience, particularly in a commission or performance-driven environment.

• Experience in selling products or services, with a consultative approach.

• Familiarity with art, design, or crafting materials.

📝 Enhancement Note: The qualifications emphasize practical, hands-on skills and customer interaction capabilities rather than extensive academic background or complex analytical experience, which is typical for a part-time retail framing role. The "basic" nature of the required skills suggests a strong training component will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating attention to detail, precision, and problem-solving in their resume or during the interview.

• Examples of customer service excellence or sales achievements can serve as a proxy for a portfolio, showcasing an ability to meet customer needs effectively.

Process Documentation:

• Adherence to Standard Operating Procedures (SOPs) for all tasks, including framing, sales, and store maintenance, is critical.

• Understanding and execution of company programs related to sales, customer engagement, and operational efficiency.

• Willingness and ability to learn and follow established workflows for custom framing order processing, production, and fulfillment.

📝 Enhancement Note: This role does not require a traditional operations portfolio focused on process mapping or system implementation. Instead, the "portfolio" would be demonstrated through practical skills, customer service aptitude, and the ability to follow documented procedures. The emphasis is on execution within defined processes.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is likely to be at or near the local minimum wage, with potential for slightly higher hourly rates based on experience and demonstrated skills. For Greensburg, PA, an estimated range would be $11.00 - $15.00 per hour.

Benefits:

• Health insurance (medical, dental, and vision) - Eligibility may vary based on hours worked and tenure.

• Paid time off - Accrual typically based on hours worked.

• Tuition assistance - Details and eligibility criteria to be confirmed.

• Generous employee discounts on Michaels products.

• Opportunity to gain experience in custom framing and retail operations.

Working Hours: This is a part-time position. The exact number of hours per week will vary, but the role requires availability to work nights, weekends, and early mornings as business needs dictate. The standard full-time work week is 40 hours, so part-time hours will be less.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate compensation in Pennsylvania, considering the entry-level nature of the role. Benefits for part-time employees can vary significantly; specific eligibility and details should be verified with Michaels HR. The mention of "40" working hours in the input data refers to the standard full-time week, not necessarily the expected hours for this part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, serving a broad customer base interested in creative pursuits.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large, established retail organization with significant operational scale.

Founded: 1973. With a long history, Michaels has developed established operational procedures and a recognized brand presence in the arts and crafts market.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Managers, Team Leads, and individual Team Members specializing in various departments such as Custom Framing, Arts & Crafts, and Inventory.

• This role likely reports to a Custom Framing Lead, Department Manager, or Assistant Store Manager.

Methodology:

• Emphasis on customer-centric service and sales, particularly within the Custom Framing department using specific sales enablement tools like "Elevated ABC Deliver."

• Adherence to defined Standard Operating Procedures (SOPs) for all operational tasks, from sales and production to stocking and safety.

• Focus on visual merchandising and maintaining a well-organized store environment to enhance the customer shopping experience.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is geared towards fostering creativity, customer engagement, and operational efficiency within a retail framework. The size and history of Michaels suggest well-defined processes and a structured approach to daily operations.

📈 Career & Growth Analysis

Operations Career Level: This "Pt Retail Framer" position represents an entry-level operational role focused on execution within a specific retail department. It is hands-on and requires adherence to established processes and customer service standards.

Reporting Structure: The role typically reports to a Department Lead or Assistant Store Manager, who oversees daily operations and team performance within their assigned areas.

Operations Impact: While not a strategic operations role, this position directly impacts store-level operational efficiency, customer satisfaction through quality framing services, and revenue generation through sales and excellent customer service. Efficient execution of tasks contributes to overall store performance and profitability.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and consultative sales.

• Cross-Training: Potential to gain experience in other store departments, broadening operational knowledge within the retail environment.

• Advancement: With demonstrated performance and commitment, potential for advancement to roles like Custom Framing Lead, Key Holder, or other supervisory positions within the store, or even into corporate roles in operations or merchandising if further education and experience are pursued.

📝 Enhancement Note: Growth opportunities are primarily within the retail store structure, focusing on developing specialized skills and taking on more responsibility within the operational framework of a Michaels store.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department.

Office Location(s): Greensburg, PA, specifically at 5280 Route 30 Ste 6. This is a physical retail store location.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers.

• The framing shop area involves specialized tools and materials, necessitating adherence to safety protocols.

• Stock rooms may not always be climate-controlled, and some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• The environment is dynamic, with varying customer traffic and operational demands throughout the day.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings, reflecting the operational demands of a retail environment. Flexibility is key, and shifts will be scheduled based on business needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction, task execution, and adaptability to changing demands. The framing shop requires specific attention to safety and tool handling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: This will be the primary assessment. Expect questions focused on customer service scenarios, problem-solving, and motivation.

• Skills Assessment: Potential for a brief practical demonstration of measuring skills or handling basic tools if applicable, or observation during a trial period.

• Team Interaction: You may meet with the store manager or department lead to assess cultural fit and teamwork.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, prepare to discuss specific examples from your past experiences that showcase:
  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Problem-Solving: How you handled a challenging customer situation or resolved an operational issue.
  • Attention to Detail: Examples of tasks where precision was crucial.
  • Sales Aptitude: If you have sales experience, highlight your approach and achievements.

Challenge Preparation:

• Be prepared for situational questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you manage your time if you had multiple framing orders to complete and customers waiting in line?"

• Demonstrate your understanding of retail operations basics: "What does good merchandising look like?" or "Why is accurate cash handling important?"

• Express your interest in Michaels and the creative aspect of the business.

📝 Enhancement Note: The interview process will focus on assessing practical skills, customer service aptitude, and cultural fit for a retail environment, rather than deep operational strategy or complex data analysis. The "portfolio" is essentially your demonstrated experience and your ability to articulate your skills.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales, managing customer transactions, and potentially accessing order information.

• Custom Framing Equipment: Includes specialized tools such as mat cutters, saws, jointers, and potentially heat presses for framing assembly.

• Glass Cutter: Essential for precisely cutting glass or acrylic for frames.

• Measuring Tools: Rulers, tape measures, and calipers for accurate measurements.

• Basic Computer Skills: For accessing training materials, internal communications, or basic order lookup.

Analytics & Reporting:

• While this role doesn't directly perform analytics, they contribute to data through sales transactions and inventory counts.

CRM & Automation:

• Elevated ABC Deliver: A specific sales enablement methodology/tool for building customer relationships and driving custom framing sales.

• SISO (Shop In Store Only) & Directed Replenishment: Systems/processes for managing inventory and ensuring product availability on the sales floor.

📝 Enhancement Note: The technology stack is focused on practical, in-store retail operations and specialized framing equipment. The "Elevated ABC Deliver" system is a key component for sales and customer interaction within the framing department.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality product delivery.

• Creativity & Passion: Embracing the joy of creativity and celebrating customer projects.

• Teamwork & Respect: Collaborating positively with colleagues and treating everyone with respect.

• Accountability: Taking ownership of tasks, adhering to processes, and contributing to store goals.

• Efficiency: Striving for accuracy and speed in all tasks, from sales to production and stocking.

Collaboration Style:

• Open communication and support among team members to ensure smooth store operations.

• Willingness to assist colleagues across different departments when needed.

• A culture that encourages feedback and continuous improvement in service and operational execution.

📝 Enhancement Note: The culture emphasizes a blend of customer-centricity, a passion for creativity, and a strong operational backbone focused on execution and teamwork within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, sales transactions, and general store tasks simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and precise techniques for high-quality results.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing projects.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with materials.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge and practical skills in custom framing design, materials, and production.

• Sales Training: Enhance consultative selling techniques and customer relationship management.

• Retail Operations: Gain hands-on experience in various aspects of retail store operations, including merchandising, inventory, and POS systems.

• Product Knowledge: Become an expert on Michaels' extensive range of arts, crafts, and framing products.

📝 Enhancement Note: The challenges are inherent to a hands-on retail role with specialized departmental duties. Growth opportunities are focused on skill acquisition within the retail and framing domain, with potential for advancement within the Michaels store structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems unsure about their framing needs?"

• Problem-Solving: "Imagine you have a framing order with a tight deadline, but you encounter an issue with the materials. What steps would you take?" "If you noticed a merchandising issue in the frame department, what would you do?"

• Motivation & Fit: "Why are you interested in working at Michaels, specifically in the Custom Framing department?" "What does 'customer service' mean to you in a retail context?"

Company & Culture Questions:

• Research Michaels Stores' mission, values, and their commitment to creativity.

• Understand the role of the Custom Framing department within the broader retail strategy.

Portfolio Presentation Strategy:

• Instead of a formal presentation, prepare specific, concise examples from your past experiences (work, volunteer, or personal) that demonstrate:

  • Your ability to follow detailed instructions accurately.
  • Your skill in handling tools or materials with care.
  • Your success in helping customers find solutions.
  • Your experience with sales or handling transactions.

• Be ready to talk about your interest in art, crafts, or design, and how that might translate to helping customers with their framing projects.

📝 Enhancement Note: Interview preparation should focus on practical scenarios, behavioral questions, and demonstrating enthusiasm for the role and the company's creative mission. Articulating past experiences that align with the required skills is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Review: Ensure your resume clearly highlights any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Handled an average of X transactions per shift," "Assisted X customers daily").

• Prepare Your "Story": Be ready to articulate why you are interested in this specific role at Michaels and how your skills align with the responsibilities of a Retail Framer. Have specific examples of customer service, problem-solving, and attention to detail ready to share.

• Research the Brand: Familiarize yourself with Michaels' products, services, and company values. Understand the importance of the Custom Framing department to their business model.

• Practice Interview Answers: Rehearse responses to common interview questions, focusing on situational and behavioral examples that showcase your capabilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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