PT Picture Framer $11.25

📍 Job Overview

Job Title: PT Picture Framer

Company: Michaels Stores

Location: Bountiful, Utah, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: 2026-06-02

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their framing needs and provide tailored design solutions, driving sales and fostering customer loyalty.

• Execute the production of custom framing orders with a high standard of quality and adherence to delivery timelines.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, ensuring a positive shopping experience.

• Operate the cash register, manage cash handling procedures, and support omni-channel processes to ensure seamless customer transactions.

📝 Enhancement Note: This role, while entry-level, requires a blend of customer-facing sales, detailed production work, and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, likely involving specific training on consultative selling within the framing context.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations for custom framing projects.

• Execute framing orders accurately and efficiently, ensuring high-quality craftsmanship and on-time completion to meet customer expectations.

• Maintain and merchandise the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes, to optimize visual appeal and product availability.

• Provide exceptional customer service by assisting shoppers with product location, offering solutions, and ensuring a well-stocked and organized store environment.

• Process customer transactions accurately using the cash register and adhere to all cash handling and security standards.

• Participate actively in the truck unloading and stocking process, ensuring adherence to store standards and efficient inventory management.

• Support company-wide shrink and safety programs to maintain a secure and hazard-free workplace.

• Collaborate with team members in an accepting and respectful manner, promoting a positive and productive work environment that aligns with organizational values.

• Assist with omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a hands-on role involving direct customer interaction, detailed craftwork, and fundamental retail operations. The inclusion of "Elevated ABC Deliver" implies a specific sales methodology that candidates should be prepared to discuss or learn.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific formal education in art or design is not explicitly required but can be beneficial.

Experience: 0-2 years of experience is targeted, with a preference for retail or customer-facing roles.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and internal communications.

• Basic measuring skills for accurate framing order specifications.

• Ability to operate framing equipment, including a glass cutter, safely and effectively.

• Demonstrated ability to adhere to Standard Operating Procedures (SOPs) and company programs.

• Strong customer service orientation with a friendly and helpful demeanor.

• Physical stamina to stand for extended periods, lift heavy items (boxes, frames), and use ladders when necessary.

• Ability to work flexible hours, including nights, weekends, and early mornings. Preferred Skills:

• Previous retail experience, particularly in a sales or design-focused environment.

• Proven experience in selling products and/or services to customers.

• Familiarity with custom framing concepts or art presentation.

• Experience with visual merchandising and inventory management.

📝 Enhancement Note: The required skills are foundational for a retail associate in a specialized department. The "basic measuring skills" and "ability to operate framing equipment" are core technical requirements for the picture framer aspect of the role. Preference for sales experience directly relates to the "personal designer" aspect of the job.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates with prior framing or design experience may showcase examples of custom framing projects.

• Demonstrations of strong customer service interactions or successful sales engagements can serve as a qualitative portfolio.

• Evidence of understanding and implementing operational procedures (e.g., SOP adherence, inventory management) is valued.

• Any examples of personal projects involving crafting or precise work can highlight aptitude. Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• The ability to learn and apply new processes, such as the "Elevated ABC Deliver" customer engagement model, is crucial.

• Familiarity with basic inventory management processes, including stocking and replenishment, is beneficial.

📝 Enhancement Note: For an entry-level position like this, a traditional "process and systems portfolio" is unlikely to be a formal requirement. Instead, the focus will be on the candidate's ability to learn, adapt, and execute established company processes and procedures. Highlighting any experience with detailed work or customer-focused problem-solving during the application or interview process will be advantageous.

💵 Compensation & Benefits

Salary Range: The advertised salary is $11.25 per hour. This is an entry-level wage consistent with retail positions in Bountiful, Utah, for this experience level.

Benefits:

• Health Insurance: Medical, dental, and vision insurance are offered, indicating a commitment to employee well-being.

• Paid Time Off (PTO): Accrued PTO allows for work-life balance and time off for personal needs.

• Tuition Assistance: Support for continued education, beneficial for professional development.

• Employee Discounts: Generous discounts on Michaels products, encouraging personal use of their offerings and fostering brand loyalty.

• Other Benefits: The company mentions "much more," suggesting potential for additional perks or programs not detailed.

Working Hours: This is a part-time position. While the exact number of hours may vary, the role requires availability for nights, weekends, and early mornings, typical for retail environments. Standard full-time retail operations often involve 40 hours per week, but this part-time role will likely fluctuate based on business needs.

📝 Enhancement Note: The salary is clearly stated. The benefits package is comprehensive for a part-time retail role, with health insurance, PTO, and tuition assistance being significant advantages. The mention of "generous employee discounts" is a key perk for a company in the arts and crafts sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing). Michaels operates in a highly competitive retail landscape, focusing on empowering creativity and celebrating life's moments through its products and services.

Company Size: Michaels operates over 1,300 stores across North America and employs a significant number of individuals. This large scale suggests established operational frameworks and opportunities for structured growth.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, emphasizing experience and stability.

Team Structure:

• The operations team likely consists of a store manager, assistant managers, department specialists (like the picture framer), and general retail associates.

• Reporting structure is hierarchical, with the Picture Framer reporting to a department manager or store leadership.

• Cross-functional collaboration is essential, involving coordination with other departments for inventory, customer service, and store-wide initiatives. Methodology:

• Data-driven decision-making is likely applied at a corporate level, with store-level operations focusing on executing SOPs that support sales and customer satisfaction.

• Workflow planning is critical for managing framing orders, inventory stocking, and daily store operations.

• Emphasis on efficiency through standardized processes and customer service excellence.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in creativity and celebration. The company culture likely emphasizes passion for arts and crafts, customer engagement, and a supportive team environment. Given its size, expect a structured approach to operations and a focus on customer experience.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position (PT Picture Framer). It serves as a foundational role within the retail operations of Michaels, focusing on specific craft and customer service skills.

Reporting Structure: The Picture Framer will report to a Store Manager, Assistant Store Manager, or a designated Department Lead responsible for the framing department.

Operations Impact: This role directly impacts the store's revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and services. Effective merchandising and inventory management also support the store's operational efficiency and sales performance.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultations, and advanced customer service.

• Advancement: Potential to move into more senior retail associate roles, department lead positions, or even assistant management within Michaels stores.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational knowledge.

• Further Education: Leveraging the tuition assistance benefit for career advancement in related fields.

📝 Enhancement Note: This role is a stepping stone. For ambitious individuals, the key is to excel in the current role, demonstrate a strong work ethic, and express interest in growth to be considered for future opportunities within Michaels' extensive retail network.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing, requiring constant interaction with the public.

Office Location(s): Bountiful-420 S 500 W Ste 0113, Bountiful, Utah. This specific store location serves the local community.

Workspace Context:

• Collaborative Environment: The store operates as a team, with associates supporting each other across various functions. The framing shop itself is a specialized workspace within the larger retail floor.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and POS systems. Basic computer skills are necessary for operational tasks.

• Team Interaction: Regular interaction with fellow team members, supervisors, and customers. Opportunities to learn from more experienced associates and managers.

Work Schedule: The schedule is part-time and will include nights, weekends, and early mornings. Flexibility is key for this role to accommodate customer traffic and store operational needs.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The framing shop requires a focus on detail and safety, while the broader store environment demands strong customer service and operational awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or in-person screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview focusing on customer service skills, problem-solving abilities, and understanding of the role's responsibilities. This may involve situational questions.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially a brief test on operating simple equipment or handling a customer scenario.

• Team Interaction: May involve meeting with other team members or a department manager to gauge cultural fit.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, prepare to discuss your customer service philosophy and any past experiences where you demonstrated problem-solving, attention to detail, or creative solutions.

• If you have personal projects or examples of crafting/design work (even from hobbies), be ready to briefly describe them and highlight the skills involved (e.g., precision, material handling).

• Highlight any experience with sales, even informal, and how you approach understanding customer needs. Challenge Preparation:

• Be ready to answer hypothetical questions about how you would handle common retail scenarios, such as a customer looking for a specific item, a difficult customer interaction, or a situation requiring precise measurement.

• Practice articulating how you would approach learning new skills, like operating framing equipment or following specific sales processes.

• Emphasize your understanding of the importance of both quality craftsmanship in framing and excellent customer service.

📝 Enhancement Note: The interview process for this entry-level role will focus on assessing core competencies like customer service, attention to detail, willingness to learn, and physical capability. Candidates should prepare to provide concrete examples from past experiences (work, school, or personal) that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, returns, and managing customer transactions. Proficiency in cash handling is essential.

• Framing Equipment: Standard industry tools for cutting mats, assembling frames, and finishing orders. This includes specialized cutters and potentially heat presses.

• Glass Cutter: A specific tool requiring skill and safety awareness.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Basic reporting on sales and production metrics may be accessed via the POS system or store management software.

• Inventory management systems for tracking stock levels in the ready-made frame department and guiding replenishment. CRM & Automation:

• While not a complex CRM role, the "Elevated ABC Deliver" system likely involves elements of customer relationship management, tracking customer preferences or past orders for personalized service.

• Basic computer skills are required for internal communications, scheduling, and accessing training materials.

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized department. The emphasis is on practical tools for sales, production, and inventory management. Familiarity with POS systems and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment that supports customers' creative endeavors and helps them celebrate life's moments.

• Customer Focus: Prioritizing customer needs and ensuring a positive, helpful shopping experience.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and maintain a supportive atmosphere.

• Quality & Craftsmanship: Upholding high standards in custom framing production and product presentation.

• Efficiency: Adhering to SOPs and best practices to ensure smooth store operations and timely order fulfillment.

Collaboration Style:

• Cross-functional Support: Associates are expected to assist each other across different departments and tasks as needed.

• Open Communication: Encouraging clear communication regarding customer needs, inventory, and operational issues.

• Learning Environment: A culture that supports learning from peers and management, especially for new processes and skills.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence. The values are geared towards customer engagement, team support, and a passion for the arts and crafts industry. Candidates should align with these values to thrive in the environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: The role requires simultaneously managing customer interactions, detailed production work, and general retail tasks.

• Learning Curve: Mastering framing equipment, custom design principles, and the company's specific sales methodology can be challenging.

• Physical Demands: Standing for long periods, lifting heavy items, and working with tools require physical resilience.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing projects requires patience and problem-solving skills.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, materials, and production techniques.

• Sales & Customer Engagement: Enhance consultative selling skills through the "Elevated ABC Deliver" program.

• Retail Operations: Gain comprehensive experience in various aspects of retail management, from merchandising to POS operations.

• Tuition Assistance: Utilize company-provided support for further education and career development.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a niche area of retail, alongside foundational retail competencies. The challenges are typical for hands-on retail positions and can be overcome with training and dedication.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution to their needs." (Focus on active listening, problem-solving, and product knowledge).

• "How would you approach learning to use new equipment like a glass cutter or framing machine?" (Highlight your learning style, attention to safety, and willingness to follow instructions).

• "Imagine a customer is unsure about the best framing option for their artwork. How would you guide them through the decision-making process?" (Focus on consultative selling, asking clarifying questions, and presenting options). Company & Culture Questions:

• "What interests you about working at Michaels, specifically in custom framing?" (Connect your passion for creativity, customer service, or craftsmanship to the company's mission).

• "How do you handle working in a fast-paced retail environment with multiple demands?" (Emphasize your ability to prioritize, stay organized, and maintain a positive attitude).

• "What does excellent customer service mean to you in a retail setting?" (Highlight empathy, helpfulness, and a focus on customer satisfaction). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss your relevant skills and experiences using the STAR method (Situation, Task, Action, Result).

• For example, if discussing a time you handled a challenging customer, describe the situation, your task, the actions you took, and the positive outcome.

• Be ready to talk about any personal projects that demonstrate attention to detail, precision, or creative problem-solving.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service orientation, a willingness to learn technical skills, and an understanding of the retail environment. Prepare examples that highlight your ability to follow processes and engage positively with customers.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Tailor Your Resume: Highlight any experience in customer service, sales, crafting, or roles requiring attention to detail. Use keywords from the job description such as "custom framing," "customer service," "sales," and "measuring skills."

• Prepare for Situational Questions: Think about scenarios related to customer interactions, problem-solving, and learning new tasks, and prepare concise answers using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest during the interview.

• Highlight Physical Capability: Be prepared to discuss your ability to meet the physical requirements of the role, such as standing for long periods and lifting heavy items.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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