PT Framer / Retail Service Team Member

📍 Job Overview

Job Title: PT Framer / Retail Service Team Member

Company: Michaels Stores

Location: Las Cruces, New Mexico, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-26

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is critical for driving in-store customer engagement and sales, particularly within the custom framing department.

• Focuses on building strong customer relationships through personalized design consultations and efficient order fulfillment.

• Requires maintaining high standards of store presentation, including merchandising, inventory accuracy, and operational efficiency.

• Involves a blend of direct customer interaction, sales, operational tasks, and adherence to company policies and procedures.

📝 Enhancement Note: While this role is in a retail environment, the "Framer" aspect introduces a specialized skill set requiring attention to detail and potentially an aptitude for design or craft, which is a key differentiator for operations in this specific context. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer service methodology that applicants should be prepared to discuss.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with shoppers and providing personalized custom framing design consultations using the Elevated ABC Deliver methodology.

• Drive sales and production targets by effectively presenting framing solutions and completing custom framing orders with a high degree of quality and within established timelines.

• Ensure the custom framing department and other assigned areas (e.g., SISO, Directed Replenishment) are well-maintained, organized, and accurately stocked.

• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a positive shopping experience.

• Maintain the visual presentation of the ready-made frame department and other assigned retail areas to company standards.

• Operate the cash register accurately and efficiently, adhering to all cash handling and transaction processing standards.

• Support company-wide shrink and safety programs by following Standard Operating Procedures (SOPs) and promoting a safe working environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and timely completion.

• Assist with and execute Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to meet customer needs.

• Maintain a clean, safe, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational execution. "Elevated ABC Deliver" is a proprietary sales methodology that candidates should research. The inclusion of "SISO" (Sales in Store Only) and "Directed Replenishment" points to specific inventory management processes that are common in retail operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential order management software.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to safely operate framing equipment (e.g., mat cutters, potentially mounting equipment) and glass cutters.

• Strong customer service and interpersonal skills to build rapport and address customer needs effectively.

• Basic understanding of sales principles and ability to drive sales through product knowledge and consultation.

• Ability to perform physical tasks, including standing for extended periods, bending, lifting, and carrying. Preferred Skills:

• Previous retail experience, ideally in a specialty retail environment.

• Demonstrated experience in selling products or services, with a focus on consultative selling.

• Familiarity with custom framing processes or a strong aptitude for design and craftsmanship.

• Experience with inventory management or merchandising practices.

• Proficiency in cash handling and POS system operations.

📝 Enhancement Note: The "Minimum Type of experience" section points to essential operational skills for this role. The "ability to operate the framing equipment and glass cutter" is a critical technical requirement that differentiates this from a general retail associate role and requires specific training or prior experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a track record of successful customer engagement and relationship building, ideally with examples of repeat business or positive customer feedback.

• Showcase examples of creative problem-solving in a customer service or sales context, particularly how challenges were overcome to meet customer needs.

• Illustrate an understanding of quality control and attention to detail, especially in relation to product accuracy and order fulfillment.

• Highlight any experience with visual merchandising or display creation that contributed to sales or store presentation. Process Documentation:

• Candidates are expected to understand and adhere to Standard Operating Procedures (SOPs) for sales, operations, and safety.

• Familiarity with inventory management processes, including stocking, replenishment, and basic tracking, is beneficial.

• Understanding of point-of-sale (POS) operations and cash handling procedures is essential.

• Experience with Omni channel fulfillment processes (e.g., BOPIS) is advantageous.

📝 Enhancement Note: While a formal portfolio may not be required for this entry-level position, candidates should be prepared to discuss their experience in terms of specific processes they have followed and systems they have used, particularly in customer service, sales, and basic operational tasks. The emphasis on SOPs indicates a structured operational environment.

💵 Compensation & Benefits

Salary Range: For a Part-time Retail Service Team Member role in Las Cruces, New Mexico, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 and $15.00 per hour. This range is based on regional retail industry benchmarks, cost of living in Las Cruces, and the entry-level nature of the position.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Access to remote healthcare consultations.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter Benefits: Potential assistance for transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees adopting a child.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other companies.

Working Hours: This is a part-time position. While the exact hours will vary based on store needs and scheduling, typical part-time roles in retail require availability for approximately 20-30 hours per week. The job description mentions work hours include nights, weekends, and early mornings, reflecting the operational demands of a retail environment.

📝 Enhancement Note: The salary estimate is based on current retail industry data for entry-level positions in similar geographic locations. The comprehensive benefits package is a significant draw for this role, especially the retirement match and tuition assistance, which can support long-term career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, operating over 1,300 stores. This industry requires a focus on customer experience, product knowledge, and creative inspiration.

Company Size: Large (over 10,000 employees). As a large retail organization, Michaels has established processes, a defined organizational structure, and a broad reach, offering stability and structured growth opportunities.

Founded: 1973. With a long history, Michaels has a well-established brand identity and a deep understanding of its market.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Manager, Team Leads, and Retail Service Team Members. This role reports to a Team Lead or Assistant Store Manager.

• Team members often specialize in different areas such as framing, crafts, or general sales, but are cross-trained to support various store functions.

• Collaboration is key, with team members working together to manage inventory, assist customers, and maintain store operations. Methodology:

• Michaels emphasizes a structured approach to customer service and sales, as indicated by "Elevated ABC Deliver."

• Operational processes are guided by Standard Operating Procedures (SOPs) to ensure consistency, compliance, and efficiency across all stores.

• Data-driven insights are likely used for inventory management, sales forecasting, and operational improvements, though this role's primary focus is execution.

Company Website: www.michaels.com

📝 Enhancement Note: The company's focus on creativity and celebration, coupled with its large scale, suggests a culture that values customer engagement and operational efficiency. The structure of a large retail chain means established training programs and clear pathways for advancement.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It serves as a foundational role for individuals beginning their careers in retail or customer service. The responsibilities are focused on direct customer interaction, sales support, and in-store operational execution.

Reporting Structure: The PT Framer / Retail Service Team Member typically reports to a Team Lead, Assistant Store Manager, or Store Manager, depending on the store's management structure and the team member's specific responsibilities.

Operations Impact: In this role, the primary impact is on the customer experience, driving immediate sales through custom framing and general store assistance, and contributing to the overall efficiency and presentation of the store. Success is measured by sales performance, customer satisfaction, and adherence to operational standards.

Growth Opportunities:

• Skill Development: Opportunities to become proficient in custom framing techniques, sales consultations, and advanced customer service.

• Career Progression: Potential to advance to roles such as Lead Framer, Key Holder, Assistant Store Manager, or even Store Manager within Michaels, or leverage learned retail operations skills in other industries.

• Specialization: Deepen expertise in the custom framing area, becoming a go-to specialist for complex projects and customer needs.

• Cross-Training: Gain experience in various store functions, enhancing versatility and marketability.

📝 Enhancement Note: For an entry-level role, growth is heavily tied to demonstrating reliability, customer service excellence, and a willingness to learn and take on more responsibility. The framing specialization offers a unique avenue for skill development beyond general retail.

🌐 Work Environment

Office Type: Public retail store setting. This involves working directly with the public in a customer-facing environment.

Office Location(s): The specific store is located at 2200 E. Lohman Ave, #100 in Las Cruces, New Mexico. This is a physical retail location.

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop within the store.

• The environment is climate-controlled in public areas, but stock rooms may not be.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with other team members to manage tasks, assist customers, and maintain store standards.

Work Schedule: This is a part-time position. The work schedule will be variable and can include nights, weekends, and early mornings, aligning with typical retail operational hours and customer traffic patterns. Flexibility in scheduling is often a requirement for these roles.

📝 Enhancement Note: The work environment is dynamic and fast-paced, requiring adaptability and the ability to multitask. Safety is a key consideration, especially in the framing area with specialized tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Focus on highlighting relevant customer service, sales, or crafting experience.

• Phone Screen/Initial Interview: Expect questions about your availability, customer service philosophy, and basic understanding of retail operations.

• In-Person Interview: This may involve a practical demonstration of measuring or a discussion about handling challenging customer situations. Be prepared to talk about your interest in custom framing and Michaels' products.

• Situational Questions: You may be asked how you would handle specific customer scenarios or operational tasks.

Portfolio Review Tips:

• While a formal portfolio isn't typically required for this entry-level role, be prepared to discuss past projects or experiences that demonstrate your skills.

• For framing, if you have personal projects or past work, describe them, focusing on the design process, materials used, and the final outcome.

• Emphasize any experience where you solved a customer's problem or exceeded their expectations.

• Highlight any experience with tools or equipment similar to those used in framing. Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for framing advice.

• Prepare examples of how you have demonstrated attention to detail in previous roles.

• Think about how you would balance multiple tasks, such as assisting a customer while also managing in-progress framing orders.

📝 Enhancement Note: The interview process for this role will likely assess customer service aptitude, problem-solving skills, and a willingness to learn technical framing skills. Practical demonstrations or discussions about hands-on experience are probable.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Custom Framing Equipment: Mat cutters, glass cutters, potentially heat presses, mounting tools, and various framing machinery.

• Basic Computer Skills: For accessing schedules, training materials, and internal communications.

Analytics & Reporting:

• Sales Reporting Tools: Used by management to track individual and store performance against targets.

• Inventory Management Systems: For tracking stock levels, processing replenishments, and managing product placement.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Integrated within the POS system or separate, used for tracking customer preferences and purchase history to aid in personalized service.

• Omni Channel Fulfillment Systems: Software to manage online orders for in-store pickup or local delivery.

📝 Enhancement Note: Proficiency with POS systems is a must. Specific training will be provided on framing equipment, but a mechanical aptitude and comfort with tools are beneficial. Familiarity with inventory processes and basic computer use are expected.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, creative shopping experience.

• Creativity: Fostering an environment that celebrates and supports artistic expression and DIY projects.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support one another.

• Efficiency: Adhering to SOPs and operational best practices to ensure smooth store operations and quality output.

• Integrity: Upholding company standards, ethical practices, and a commitment to safety and security.

Collaboration Style:

• Team members are expected to work collaboratively to support customer needs across different departments and operational tasks.

• Open communication is encouraged for problem-solving and sharing best practices, particularly within the framing department.

• Cross-training fosters a versatile team capable of adapting to store demands.

📝 Enhancement Note: Michaels' culture emphasizes a passion for creativity and a strong commitment to customer service. Team members are expected to be team players who contribute to a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, framing production, and general store tasks simultaneously.

• Meeting Sales Targets: Consistently driving sales in custom framing, which can be a high-value but requires persuasive selling.

• Handling Complex Framing Projects: Managing intricate custom framing requests that require precision and specialized knowledge.

• Adapting to Retail Demands: Thriving in a dynamic retail environment with varying customer traffic and operational needs.

Learning & Development Opportunities:

• Framing Certification/Training: Formal training on custom framing techniques, materials, and design principles.

• Sales and Customer Service Training: Development in consultative selling, relationship building, and conflict resolution.

• Product Knowledge Expansion: Learning about a wide range of art supplies, craft materials, and framing options.

• Operational Skill Enhancement: Gaining experience in inventory management, visual merchandising, and POS systems.

📝 Enhancement Note: The primary growth opportunity lies in mastering the craft of custom framing and excelling in consultative sales. Overcoming the challenge of balancing diverse responsibilities will build strong operational and time management skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on customer-centricity and problem-solving.)

• "How would you handle a situation where a customer is unhappy with a framing order?" (Assess conflict resolution and customer recovery skills.)

• "What interests you about custom framing, and what experience do you have with detailed or creative work?" (Gauge passion for the craft and attention to detail.)

• "Imagine you have a customer waiting for framing consultation, a customer asking for help on the floor, and a truck delivery arriving. How would you prioritize your tasks?" (Test time management and multi-tasking abilities.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Demonstrate research and alignment with company values.)

• "How do you contribute to a positive team environment?" (Assess collaboration and interpersonal skills.)

• "What does excellent customer service mean to you in a retail setting?" (Understand your service philosophy.) Portfolio Presentation Strategy:

• If discussing past projects (even personal ones), focus on the "why," "how," and "what" – the customer's need or your objective, the process you followed, and the successful outcome.

• Quantify achievements where possible (e.g., "increased sales in my department by X%," "handled Y number of framing orders per week").

• Be ready to demonstrate your understanding of basic measurements and your comfort with tools.

📝 Enhancement Note: Be prepared to discuss your ability to learn technical skills quickly and your passion for helping customers bring their creative visions to life. Highlighting any experience with crafts or design will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "cash handling."

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values, especially their focus on creativity and customer engagement. Understand the "Elevated ABC Deliver" sales approach if possible.

• Prepare for Interview Questions: Practice answering behavioral and situational questions related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in the framing aspect of the role.

• Portfolio Preparation (Informal): If you have any personal projects or past work that demonstrates attention to detail, creativity, or hands-on skills (especially related to crafts or framing), be prepared to discuss them during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---