PT Framer / Retail Service Team Member

📍 Job Overview

Job Title: PT Framer / Retail Service Team Member

Company: Michaels Stores

Location: Store - 2200 E. Lohman Ave, #100, Las Cruces, New Mexico, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-14

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Focuses on building customer relationships through personalized custom framing solutions and exceptional retail service.

• Involves direct customer interaction, sales, and operational tasks within a retail environment.

• Requires proficiency in basic computer and measuring skills, alongside the operation of specialized framing equipment.

• Emphasizes adherence to Standard Operating Procedures (SOPs) for compliance, safety, and operational efficiency.

• Contributes to maintaining a well-merchandised, safe, and clutter-free store environment to enhance the customer shopping experience.

📝 Enhancement Note: This role is primarily a customer-facing position within a retail setting, with a specialized focus on custom framing services. While not a traditional "Revenue Operations" or "Sales Operations" role in the corporate sense, it involves direct revenue generation through sales and service, operational execution at the store level, and customer relationship management, which are foundational elements of GTM and operational success. The "PT" designation indicates part-time employment.

📈 Primary Responsibilities

• Engage customers to understand their framing needs and provide expert design consultation, leveraging Elevated ABC Deliver methodology to build relationships and drive custom framing sales.

• Accurately complete custom framing orders, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain and merchandise the ready-made frame department, including adhering to SISO (Sales in Store Only) and Directed Replenishment programs.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive in-store experience.

• Execute Standard Operating Procedures (SOPs) and company programs diligently to ensure compliance with laws, regulations, and company policies.

• Support and participate in shrink and safety programs to minimize losses and ensure a secure and healthy work environment.

• Operate the cash register, process transactions accurately, and adhere to all cash handling standards.

• Assist with Omni channel processes, such as buy online, pick up in-store, and other integrated customer fulfillment initiatives.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within designated timeframes.

• Maintain a safe, clean, and clutter-free store environment, including assigned areas and stock rooms.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational execution at the store level. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on customer consultation and relationship building, directly impacting sales performance. "SISO" and "Directed Replenishment" point to inventory management and merchandising responsibilities critical for retail operations. Omni channel support indicates adaptability to modern retail fulfillment strategies.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly required.

Experience:

• 0-2 years of experience in a retail or customer-facing role is ideal.

• Prior experience in selling products or services is preferred. Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential system navigation.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate framing equipment, including a glass cutter, safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Ability to follow instructions and adhere to Standard Operating Procedures (SOPs).

• Basic understanding of merchandising principles to maintain department appearance.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail experience, particularly in a craft, art, or custom service environment.

• Experience in consultative selling or product/service sales.

• Familiarity with inventory management or stocking processes.

• Basic problem-solving skills to address customer inquiries or operational issues.

📝 Enhancement Note: The qualifications emphasize foundational skills necessary for a retail associate with specialized framing duties. The "0-2 years" experience level suggests an entry-level position where core competencies can be developed on the job. The mention of "Elevated ABC Deliver" implies a specific sales training program that candidates might be expected to learn or already be familiar with.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level, part-time role, candidates should be prepared to discuss examples of past customer service interactions, sales achievements, or instances where they demonstrated problem-solving skills.

• For candidates with framing experience, demonstrating an understanding of custom framing order processes, quality control, and customer consultation would be beneficial.

• Familiarity with retail POS systems and basic computer software can be highlighted as relevant system experience. Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all tasks, including sales, production, merchandising, and safety.

• Ability to learn and execute specific company processes for custom framing order creation, production, and customer delivery.

• Understanding of processes related to inventory management, stocking, and visual merchandising standards.

📝 Enhancement Note: Given the entry-level and part-time nature of this role, a formal "Process & Systems Portfolio" as typically seen in operations roles is unlikely. However, candidates should be prepared to articulate their understanding of processes and systems through behavioral examples during interviews, focusing on their ability to learn and execute established company procedures and utilize available tools effectively.

💵 Compensation & Benefits

Salary Range: As a part-time retail position at Michaels Stores in Las Cruces, New Mexico, the hourly wage is likely to fall within the range of $11.00 to $15.00 per hour. This estimate is based on general retail service team member wages in the region, considering the entry-level experience requirement and the part-time nature of the role. Actual compensation will be determined by factors such as experience, specific skills, and local market conditions.

Benefits:

• Employee discounts on Michaels products.

• 401(k) with employer match (eligibility requirements may apply).

• Employee Assistance Program (EAP).

• Access to partner discount programs.

• Potential for other benefits based on eligibility and hours worked, which may include:

  • Medical, dental, and vision coverage

  • Telemedicine services

  • Flexible spending accounts

  • Commuter benefits

  • Tuition assistance

  • Adoption assistance

  • Various voluntary insurance options Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role may involve up to 40 hours per week depending on coverage needs, though typically part-time roles are fewer.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail associate wages in the US, specifically in a mid-sized city like Las Cruces, NM. Benefits listed are based on information provided in the company description, with a note that some may be dependent on eligibility and employment status (full-time vs. part-time). The AI-estimated "working_hours: 40" is likely a maximum potential, with actual part-time hours being less.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large enterprise (over 10,000 employees globally, indicated by the company description and typical for a national retail chain of Michaels' scale). This means established processes, structured training, and opportunities for advancement within a large organization.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• Typically operates within a store-level hierarchy: Store Manager, Assistant Store Manager(s), Team Leads, and Retail Service Team Members.

• The Framer/Retail Service Team Member will likely report to a Store Manager or designated supervisor.

• Collaboration is essential with fellow team members for daily store operations, customer service, and task completion.

• Cross-functional interaction occurs with all store departments to ensure a cohesive customer experience. Methodology:

• Emphasis on customer-centric operations and sales driven by relationship building ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistency in service, production, and safety.

• Data-driven decision-making at the corporate level, translated into store-level execution for merchandising, inventory, and sales targets.

• Focus on creating a positive and inspiring environment for both customers and team members.

Company Website: www.michaels.com

📝 Enhancement Note: The company context indicates a large, established retail organization with a strong brand identity in the arts and crafts sector. The culture likely emphasizes customer engagement, operational efficiency, and adherence to company standards, which are common in large retail chains. The "Methodology" section infers how corporate strategies are implemented at the store level.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the entry-level or junior associate level within the retail operations framework. It provides foundational experience in customer service, sales, operational execution, and specialized craft/framing services.

Reporting Structure: Reports directly to store management (e.g., Store Manager, Assistant Manager, or Team Lead), with day-to-day guidance from supervisors on duty. Collaboration is expected with fellow Retail Service Team Members.

Operations Impact: While not directly managing operational systems or strategy at a corporate level, this role's impact is on the front-line execution of operations. Positive customer interactions, accurate framing services, efficient store operations, and sales performance directly contribute to store revenue and customer satisfaction, which are key performance indicators for the overall business.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales consultation, and detailed store operations.

• Advancement within Store: Potential to progress to roles like Lead Framer, Key Holder, Assistant Store Manager, or Store Manager within Michaels' retail store structure.

• Specialization: Develop expertise in custom framing, becoming a go-to resource for complex projects.

• Cross-Training: Gain experience in various store functions beyond framing, such as visual merchandising, inventory management, and advanced customer service.

📝 Enhancement Note: This analysis frames the role within a retail career path. The growth opportunities highlight the potential for advancement within the store environment and the development of specialized skills relevant to the arts and crafts retail sector. The "Operations Impact" section translates the store-level tasks into their contribution to broader business objectives.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically a Michaels store location. The work environment includes customer-facing areas, a framing shop, and stock room areas.

Office Location(s): The primary work location is the Michaels store at 2200 E. Lohman Ave, #100, Las Cruces, New Mexico.

Workspace Context:

• Customer-Facing Areas: Climate-controlled retail floor, requiring constant interaction with customers and maintaining a clean, well-merchandised appearance.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate-controlled.

• Team Interaction: Opportunities for collaboration with fellow team members and supervisors throughout the shift to manage tasks, assist customers, and ensure smooth operations.

• Technology: Access to POS systems, potentially basic computer terminals for order entry or inventory lookups.

Work Schedule: The work schedule includes nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility is often required to cover various shifts and business needs.

📝 Enhancement Note: The work environment description focuses on the physical and social aspects of a retail store. It highlights the need for adaptability to different zones within the store (sales floor, framing shop, stock room) and the importance of safety protocols for equipment like glass cutters and heat presses.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone screen or online assessment to gauge basic qualifications and availability.

• In-Person Interview: Likely to include a one-on-one interview with the Store Manager or Assistant Manager. This will assess customer service skills, enthusiasm for the brand, and ability to handle retail responsibilities.

• Practical Assessment (Potential): Candidates with framing experience may be asked to demonstrate basic measuring skills or discuss their approach to custom framing consultations.

• Situational Questions: Expect questions about handling difficult customers, resolving issues, working in a team, and managing time effectively.

• Company Culture Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss your experience using the STAR method (Situation, Task, Action, Result).

• Customer Service Examples: Be ready to describe specific instances where you provided exceptional customer service, resolved a customer complaint, or went above and beyond.

• Sales Experience: If you have sales experience, be prepared to talk about how you approached customers, identified needs, and closed sales.

• Framing Experience: If you have custom framing experience, be prepared to discuss your process, attention to detail, and customer consultation skills. Highlight any experience with specific framing equipment.

• Problem-Solving: Share examples of how you've identified and solved problems in a previous role, whether related to customer issues, operational tasks, or inventory.

Challenge Preparation:

• Customer Scenario: You might be presented with a customer scenario (e.g., a customer is unsure about framing options, has a tight deadline, or is unhappy with a previous order) and asked how you would handle it.

• Teamwork Scenario: Questions about how you would collaborate with colleagues to complete a task or handle a busy period.

• Operational Task: Discussion on how you would approach tasks like stocking shelves, organizing a department, or ensuring store cleanliness.

📝 Enhancement Note: The application and interview process described is typical for a retail associate role. The emphasis is on behavioral questions and assessing practical skills relevant to customer interaction, sales, and store operations, rather than technical operations expertise. The "Portfolio Review Tips" focus on preparing for behavioral and situational questions.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and potentially accessing customer order history. Candidates should be comfortable learning new software.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for framing.
  • Framing Equipment: This could include mat cutters, mounting presses, frame saws, and assembly tools. Proficiency or willingness to learn is key.
  • Heat Press: Likely used for specific mounting or finishing techniques in the framing process.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate measurements.

• Basic Computer: For potential access to company portals, training modules, or communication platforms.

Analytics & Reporting:

• While direct analytics responsibility is unlikely for this role, understanding that store performance is tracked via sales data, customer counts, and conversion rates is beneficial.

• Familiarity with basic reporting concepts (e.g., understanding sales targets) is helpful. CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have CRM-like features for tracking customer preferences or past orders. The "Elevated ABC Deliver" methodology suggests a CRM-oriented approach to sales.

• Automation: Limited automation expected at this level, beyond basic POS functions.

📝 Enhancement Note: This section details the practical tools and technology a team member would use daily. The focus is on hands-on equipment for framing and the POS system for transactions, reflecting the operational nature of the role. No advanced operations software like Salesforce, HubSpot, or complex BI tools are expected.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that encourages creativity and helps customers celebrate life's moments. This translates to a positive, inspiring, and helpful approach to customer service.

• Customer Focus: A strong emphasis on understanding and meeting customer needs, providing solutions, and ensuring a positive shopping and service experience.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and maintain operational flow.

• Integrity & Respect: Maintaining ethical standards, treating all individuals with respect, and upholding company policies.

• Efficiency & Quality: Striving for efficient task completion while maintaining high standards of quality in both service and product (especially framing).

Collaboration Style:

• Cross-functional Integration: Team members are expected to collaborate across different store functions – from sales floor assistance to supporting stockroom operations and framing services.

• Process Review: While not formal, a culture of learning and feedback likely exists, where team members can share insights on improving customer service or operational processes.

• Knowledge Sharing: Encouraging team members to share best practices, especially regarding framing techniques, customer interactions, or efficient task management.

📝 Enhancement Note: This section infers the team culture and values based on Michaels' stated purpose and industry. The focus is on creating a positive, customer-centric, and collaborative environment suitable for a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service on the sales floor, detailed custom framing work, and general store operational tasks simultaneously.

• Customer Expectations: Meeting diverse customer needs, from quick purchases to complex custom framing projects, often with varying timelines and budgets.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

• Learning Curve: Mastering framing equipment, sales techniques ("Elevated ABC Deliver"), and company SOPs requires dedicated learning and practice.

• Peak Seasons: Adapting to increased customer traffic and demands during holidays and peak retail seasons.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management through practical application and potential training.

• Retail Operations Knowledge: Gain a comprehensive understanding of retail store operations, including inventory management, merchandising, loss prevention, and POS systems.

• Cross-functional Experience: Opportunities to learn about different areas of the store, broadening overall retail competence.

• Career Progression: Potential to advance into leadership roles within Michaels' retail store network.

📝 Enhancement Note: This section provides a realistic outlook on the challenges and development potential of the role, framed within the context of retail operations and customer service.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How would you approach a customer who seems unsure about what they need?"

• Sales Approach: "How do you build rapport with customers?" "What steps would you take to sell a custom framing solution?"

• Problem-Solving: "Imagine a framing order is delayed. How would you communicate this to the customer and what solutions could you offer?"

• Operational Tasks: "How do you prioritize tasks when you have multiple responsibilities?" "Describe your approach to maintaining store cleanliness and organization."

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'customer service' mean to you in a retail environment?"

• "How do you contribute to a positive team environment?"

• "What interests you about custom framing?"

• "How do you handle repetitive tasks?" Portfolio Presentation Strategy:

• As a formal portfolio isn't required, focus on preparing clear, concise examples using the STAR method for your past experiences.

• Framing Experience: If applicable, be ready to walk through your process for consulting on a framing project, selecting materials, and ensuring customer satisfaction.

• Customer Service/Sales Successes: Prepare 2-3 specific stories showcasing your ability to connect with customers, solve problems, and drive sales. Quantify achievements where possible (e.g., "increased sales in my department by X%").

• Demonstrate Enthusiasm: Show genuine interest in Michaels, the creative process, and helping customers bring their ideas to life.

📝 Enhancement Note: This preparation guide focuses on behavioral and situational questions relevant to a retail associate role with framing responsibilities. The advice emphasizes using the STAR method and highlighting relevant customer service, sales, and operational skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or crafting/framing experience. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "cash handling." Quantify achievements whenever possible.

• Prepare for Behavioral Questions: Review common retail interview questions and prepare examples using the STAR method (Situation, Task, Action, Result) to demonstrate your skills in customer service, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity and celebration."

• Practice Framing Concepts (if applicable): If you have framing experience, refresh your knowledge on basic framing principles, materials, and customer consultation techniques. If not, be prepared to express your eagerness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding salary and specific benefits, should be verified directly with the hiring organization before making application decisions. This role is focused on retail operations and customer service rather than corporate revenue or sales operations.