PT Framer (must be available weekends + 11am to 7pm some weekdays)

📍 Job Overview

Job Title: PT Framer (must be available weekends + 11am to 7pm some weekdays)

Company: Michaels Stores

Location: Prosper, Texas, United States

Job Type: Part time

Category: Retail Operations / Merchandising & Sales

Date Posted: August 24, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through personalized framing consultations and sales, directly impacting store revenue.

• Responsibilities include executing custom framing orders with a high degree of quality and adherence to production timelines.

• Maintaining visual merchandising standards for the ready-made frame department and other assigned areas is critical for driving sales.

• The position requires active participation in store operations, including customer assistance, cash handling, and supporting omnichannel processes.

📝 Enhancement Note: While this role is in a retail environment, the "Framer" aspect implies a specialized skill set within operations that involves detailed production and client consultation, leaning towards a blend of sales, operations, and artisanal craft. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs, acting as a design consultant to propose and sell custom framing solutions.

• Execute custom framing orders accurately and efficiently, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain and merchandise the ready-made frame department, ensuring product is attractively displayed, well-stocked, and aligned with visual standards.

• Support overall store operations by assisting customers with product location, providing solutions, and ensuring a safe, clean, and clutter-free shopping environment.

• Process customer transactions accurately and efficiently using the cash register, adhering to all cash handling and payment processing standards.

• Participate in inventory management tasks, including truck un-loading, stocking, and ensuring product replenishment to maintain optimal stock levels.

• Assist with and execute omnichannel fulfillment processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, ensuring a seamless customer experience.

📝 Enhancement Note: The core responsibilities highlight a dual focus on direct sales/customer engagement and operational execution within the framing department. The mention of "Elevated ABC Deliver" implies a structured approach to customer interaction that goes beyond basic retail service, aiming to build rapport and drive higher-value sales.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it is a standard prerequisite.

Experience: 0-2 years of experience in a customer-facing role is preferred, with specific experience in retail sales, customer service, or a hands-on craft demonstrating precision and attention to detail.

Required Skills:

• Basic computer skills for system navigation and order processing.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a genuine desire to assist and build rapport.

• Cash handling proficiency and experience operating a cash register.

• Ability to understand and adhere to Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom product environment.

• Experience selling products and/or services, demonstrating an ability to close sales.

• Familiarity with visual merchandising principles to maintain appealing displays.

• Basic understanding of inventory management and stock replenishment processes.

• Proficiency with a heat press for framing applications.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills, while "Preferred Type of experience" aligns with preferred skills. The emphasis on operating specific framing equipment suggests a hands-on operational component that requires specific training or prior exposure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight instances of successful customer problem-solving or sales achievements in their resume or during the interview.

• Demonstrations of attention to detail and precision in previous work or projects (e.g., crafting, DIY projects) can serve as an informal portfolio.

• Any experience with visual display or merchandising efforts that led to improved product presentation or sales. Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Familiarity with or the ability to quickly learn processes related to order taking, production workflow for custom framing, and inventory management.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal portfolio is unlikely. The emphasis would be on demonstrating practical skills and an understanding of process adherence through examples and discussion. The "Elevated ABC Deliver" methodology may require candidates to show an aptitude for learning and applying a specific customer engagement process.

💵 Compensation & Benefits

Salary Range: For a Part-time Framer role with 0-2 years of experience in Prosper, Texas, the estimated hourly wage typically falls between $12.00 - $16.00 per hour. This range is based on current retail industry benchmarks for similar positions in the Dallas-Fort Worth metroplex, considering the cost of living and the specialized nature of framing services.

Benefits:

• 401(k) with employer match

• Employee Assistance Program

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible spending accounts

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products and partner programs

Working Hours: This is a part-time position. Specific working hours will include weekends and some weekdays between 11:00 AM and 7:00 PM. The total weekly hours are not explicitly defined but are typically around 20-30 hours for a part-time role, though the description mentions "40" in ai_working_hours, which might indicate a possibility for more hours or a general reference to standard retail hours.

📝 Enhancement Note: The provided ai_working_hours of 40 might be a default value or indicate that full-time hours are a possibility. However, the job type is explicitly "Part time," and the description highlights weekend and specific weekday availability, suggesting flexibility within a part-time framework. Salary estimation is based on general US retail part-time roles with some specialized duties in a suburban Texas location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty arts and crafts retailer in North America, providing a wide range of supplies for creative projects, celebrations, and custom framing. The company's purpose is to "fuel the joy of creativity and celebration."

Company Size: Michaels operates over 1,300 stores across North America, indicating a large-scale retail operation with a significant employee base. This size suggests established operational processes and a structured corporate environment.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, evolving to meet customer needs in creativity and crafting.

Team Structure:

• The framing team likely consists of a Framer (this role) and potentially a Framing Manager or Lead, reporting to the Store Manager.

• Collaboration is expected with other store associates across departments, including sales floor, cashiers, and potentially visual merchandising specialists.

• Cross-functional interaction is key for supporting omnichannel fulfillment and ensuring a cohesive customer experience across all touchpoints. Methodology:

• Customer engagement follows the "Elevated ABC Deliver" methodology, focusing on building relationships, providing solutions, and delivering sales.

• Operational processes are guided by Standard Operating Procedures (SOPs) to ensure consistency, compliance, and efficiency in areas like sales, production, inventory, and safety.

• Visual merchandising and store presentation are critical operational components to drive sales and enhance the customer shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational excellence within a large retail framework. The "Elevated ABC Deliver" methodology is a key operational process for customer interaction and sales.

📈 Career & Growth Analysis

Operations Career Level: This PT Framer role is an entry-level position within the retail operations and sales spectrum. It provides foundational experience in customer service, sales consultation, custom production, and store operations.

Reporting Structure: Typically, this role reports to a Store Manager or an Assistant Store Manager, with potential direct oversight from a dedicated Framing Manager or Lead if the store structure supports it.

Operations Impact: The role directly impacts store revenue through custom framing sales and by contributing to overall store sales via excellent customer service and merchandising. Efficient order fulfillment and quality craftsmanship enhance customer satisfaction and repeat business, crucial for sustained revenue.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales consultation, and potentially visual merchandising.

• Advancement: Potential to advance to a Framing Lead or Manager role, or transition into other store leadership positions such as Assistant Store Manager or Store Manager.

• Cross-Training: Possibility of cross-training in other store departments to broaden operational knowledge and skill sets.

📝 Enhancement Note: For an entry-level part-time role, growth often involves mastering the current responsibilities and then seeking opportunities for increased responsibility, specialized training, or leadership within the store.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the retail sales floor, the custom framing shop area, and stock rooms.

Office Location(s): The specific store is located at 940 S. Preston Road in Prosper, Texas. This is a suburban retail location.

Workspace Context:

• The environment is customer-facing, requiring constant interaction and a welcoming demeanor.

• The framing shop involves specialized equipment like a glass cutter and heat press, necessitating adherence to safety protocols.

• While most public areas are climate-controlled, some stock rooms may not be.

• Outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule: The schedule is part-time and specifically requires availability on weekends and some weekdays between 11:00 AM and 7:00 PM. This flexibility is designed to cover peak customer traffic times and production needs.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer needs, production demands, and varied physical tasks within a retail setting. The specific shift requirements are a key factor for candidates to consider.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, availability, and relevant experience.

• In-Person Interview: Likely to involve a conversation with the Store Manager or Assistant Manager to discuss customer service philosophy, sales approach, and operational understanding. This may include behavioral questions.

• Skills Assessment: Potential demonstration of basic measuring skills or a discussion about how they would approach a framing consultation.

• Store Walkthrough: A tour of the store and framing area, with opportunities to ask questions about the environment and daily tasks.

• Final Offer: Based on overall fit, skills, and availability.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, prepare to discuss specific examples from previous roles (retail, customer service, or even personal projects) that demonstrate:

  • Your ability to build rapport with customers and understand their needs.
  • How you've successfully sold products or services.
  • Your attention to detail and commitment to quality in any task.
  • How you handle busy or challenging customer interactions.

• Be ready to articulate your understanding of customer service and how you would apply the "Elevated ABC Deliver" methodology. Challenge Preparation:

• While no formal "challenge" is explicitly mentioned, be prepared for questions that assess your problem-solving skills in customer service scenarios.

• Think about how you would handle a customer who is unhappy with a framing order or has a complex design request.

• Consider how you would prioritize tasks during a busy shift, balancing customer interactions, production work, and store maintenance.

📝 Enhancement Note: The interview process for this role will likely be hands-on and focused on assessing practical skills, customer interaction abilities, and cultural fit within a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Cash Register/POS System: For processing transactions, managing sales, and handling cash.

• Framing Equipment: Including mat cutters, framing tools, and potentially specialized saws or presses.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Heat Press: Used in some framing applications for mounting or finishing.

Analytics & Reporting:

• Basic computer skills are required, likely for accessing order management systems or inventory tracking software.

• While not advanced analytics, understanding how sales figures and production metrics contribute to store performance is beneficial. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a structured approach to customer relationship management, even if not using a formal CRM system. The focus is on personalized interaction to drive sales.

• Omni-channel processes might involve specific software for managing online orders and store fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale, production equipment, and basic inventory/order management systems common in a retail environment. Proficiency with these tools is essential for operational efficiency.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality craftsmanship.

• Creativity & Passion: Encouraging a passion for the arts and crafts, translating into creative solutions for customers.

• Quality & Precision: Upholding high standards for custom framing production and overall store presentation.

• Teamwork & Collaboration: Working effectively with colleagues to support store operations and achieve common goals.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure smooth operations and a safe environment.

Collaboration Style:

• Expected to be collaborative, assisting team members with customer service, stocking, and operational tasks as needed.

• Open communication with supervisors and colleagues is important for resolving issues and ensuring smooth workflow.

• A positive and respectful interaction style is valued, especially when dealing with diverse customer needs and during busy periods.

📝 Enhancement Note: The culture emphasizes a blend of creative expression, customer-centric service, and diligent operational execution, all within a supportive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom order production, merchandising, and general store duties during busy periods.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially with fluctuating workloads.

• Handling Diverse Customer Needs: Addressing a wide range of artistic tastes, budget constraints, and project complexities in framing consultations.

• Physical Demands: Standing for long periods, lifting heavy items, and working with tools that require manual dexterity and care.

Learning & Development Opportunities:

• Framing Expertise: Gaining hands-on experience and potentially certifications in custom framing techniques.

• Sales Acumen: Developing consultative selling skills through the "Elevated ABC Deliver" methodology.

• Retail Operations: Understanding various aspects of store management, from inventory to visual merchandising and customer engagement.

• Cross-Functional Exposure: Learning about other areas of retail operations within Michaels.

📝 Enhancement Note: The role presents opportunities for hands-on skill development in a niche area, alongside foundational retail operations and sales training.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer looking for framing advice for a valuable piece of art?" (Focus on consultative selling, understanding value, material options).

• "Describe a time you went above and beyond to help a customer." (Demonstrates customer service commitment).

• "How do you ensure accuracy when taking custom orders or measurements?" (Highlights attention to detail).

• "What is your experience with custom framing, or what interests you about it?" (Assesses passion and aptitude for the craft).

• "How would you handle a situation where a customer is unhappy with their framing order?" (Tests problem-solving and conflict resolution). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Shows research and interest).

• "How do you think you would fit into our team and contribute to our store culture?" (Assesses cultural alignment and teamwork).

• "Why are you interested in this specific PT Framer role?" (Evaluates motivation and understanding of the position). Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on preparing compelling stories and examples from your past experiences.

• For any relevant projects (even personal ones), be ready to discuss:

  • The objective or customer need.
  • The steps you took to achieve the goal (your process).
  • The outcome or result (quality, customer satisfaction, sales).

• Be prepared to walk through how you would use the framing equipment or consult with a customer, even if just verbally describing the process.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a customer-centric approach, and an understanding of operational processes relevant to a retail framing environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service experience, sales achievements, attention to detail, hands-on skills, or experience with custom products. Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in custom orders").

• Prepare Specific Examples: For behavioral questions, have 2-3 STAR method (Situation, Task, Action, Result) examples ready that showcase your customer service, problem-solving, attention to detail, and teamwork skills.

• Research Michaels: Understand the company's mission ("fuel the joy of creativity and celebration"), product offerings, and the importance of custom framing within their business model. Review their website and social media.

• Practice Your "Pitch": Be ready to articulate why you are a good fit for the PT Framer role, emphasizing your availability, willingness to learn, and customer-focused attitude. If you have relevant hobby or craft experience, be prepared to briefly discuss it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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