PT Framer - Ford Rd Canton, MI

📍 Job Overview

Job Title: PT Framer - Ford Rd Canton, MI

Company: Michaels Stores

Location: Canton, Ohio, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: April 21, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Responsibilities include building customer relationships, understanding their needs for framing solutions, and executing orders with high quality.

• Key operational tasks involve maintaining store presentation, managing inventory, and executing transactions accurately.

• The position demands adherence to Standard Operating Procedures (SOPs) for sales, production, and safety.

📝 Enhancement Note: While the title "PT Framer" and location "Canton, MI" were provided, LinkedIn data indicated "Canton, Ohio, United States" as the derived location. This enhancement assumes the role is in retail operations with a specialization in custom framing, requiring direct customer interaction and sales skills. The "PT" indicates Part-Time employment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging them in the framing process, offering personalized solutions.
  • Utilize consultative selling techniques to understand customer needs, recommend appropriate framing materials, and close sales for custom framing orders.
  • Drive sales and production results by effectively presenting framing options and meeting customer expectations.

• Custom Framing Execution:

  • Accurately measure artwork and select appropriate materials (frames, mats, glass, backing) based on customer specifications and design principles.
  • Operate specialized framing equipment, including mat cutters and potentially heat presses, safely and efficiently to produce high-quality finished products.
  • Ensure all framing orders are completed with precision, adhering to quality standards and meeting established production timelines.

• Store Operations & Merchandising:

  • Maintain the visual presentation of the ready-made frame department and other assigned store areas, ensuring they are clean, organized, and well-stocked.
  • Support inventory management through accurate receiving of merchandise, directed replenishment, and adherence to SISO (Single Item, Single Order) processes.
  • Assist with truck un-load and stocking procedures, ensuring compliance with company standards and efficient inventory placement.

• Customer Service & Transaction Processing:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their creative needs.
  • Operate the cash register accurately, executing cash handling procedures to company standards and processing various payment types.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS), and other fulfillment activities.

• Operational Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and all company programs to ensure compliance with legal requirements and company policies.

  • Actively participate in and support shrink reduction and safety programs, maintaining a safe and secure work environment for customers and team members.

📝 Enhancement Note: The core responsibilities have been detailed to reflect a typical retail operations role with a specialized framing function. Emphasis is placed on customer interaction, sales, production quality, and general store operational duties, aligning with the provided job description.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated ability to build customer relationships and provide excellent service.

• Experience in a retail or customer-facing sales role is advantageous for understanding sales cycles and customer interactions.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Basic Measuring & Math Skills: Proficiency in taking accurate measurements and performing basic calculations for order processing and material selection.

• Equipment Operation: Capability to learn and safely operate framing equipment, including but not limited to mat cutters and potentially other specialized tools.

• Cash Handling & POS Operation: Experience with point-of-sale (POS) systems and accurate cash handling procedures.

• Merchandising & Organization: Ability to maintain visually appealing and well-stocked sales floor displays and inventory areas.

Preferred Skills:

• Custom Framing Expertise: Prior hands-on experience in custom framing, including knowledge of matting, framing techniques, and materials.

• Retail Sales Experience: Proven track record of meeting sales targets and effectively selling products or services.

• Art & Design Acumen: An eye for design, color theory, and aesthetics to assist customers in selecting complementary framing solutions.

• Inventory Management: Familiarity with inventory control processes, including stocking, replenishment, and potential shrink reduction strategies.

• Omni-channel Retail Experience: Understanding of and ability to support integrated online and in-store retail processes.

📝 Enhancement Note: Based on the "Minimum Type of experience" and "Preferred Type of experience" sections, the required skills focus on foundational retail competencies, while preferred skills highlight areas that would make a candidate immediately impactful in the framing aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for an entry-level part-time role, candidates with prior framing experience are encouraged to present examples of their work.

• Visual Documentation: Showcase examples of completed custom framing projects, highlighting complexity, material choices, and aesthetic appeal.

• Process Explanation: Be prepared to verbally describe the steps involved in a custom framing order, from customer consultation to final product delivery.

• Problem-Solving Scenarios: If applicable, describe how you've handled challenging customer requests or design dilemmas in previous roles.

• Sales Contribution: If possible, quantify any sales achievements or contributions in previous retail or sales positions.

Process Documentation:

• Understanding of and adherence to Standard Operating Procedures (SOPs) is critical for this role.

• Familiarity with workflow processes for order taking, production, and customer fulfillment.

• Ability to follow established guidelines for inventory management, stocking, and visual merchandising.

• Commitment to learning and executing company safety and operational protocols.

📝 Enhancement Note: For an entry-level, part-time retail position, a formal portfolio is less common. The emphasis here is on demonstrating understanding of the processes and being able to articulate relevant experience, rather than a curated collection of work unless the candidate has substantial framing experience.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Employee Discount: Generous discounts on Michaels products, which can be a significant perk for creative individuals.

• Paid Time Off (PTO): Accrued PTO for eligible part-time employees.

• Tuition Assistance: Potential for educational support, which can be valuable for career development.

• Health Insurance: While often primarily for full-time employees, some part-time roles may offer access to medical, dental, and vision insurance plans, potentially with employee contributions.

• 401(k) Plan: Eligibility for retirement savings plan participation may be available.

Working Hours:

• This is a part-time position, with expected working hours likely ranging from 15-25 hours per week.

• Work hours will include nights, weekends, and potentially early mornings, as retail operations demand.

• Flexibility in scheduling is often appreciated to cover peak operational times and customer traffic.

📝 Enhancement Note: The salary range is an estimate based on typical entry-level retail positions in Ohio, considering the provided job description and common compensation structures for part-time roles. Benefits are listed based on the general benefits mentioned in the company description, with an understanding that part-time eligibility may vary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, providing a broad range of art supplies, craft materials, home decor, and custom framing services.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base.

Founded: Founded in 1973, Michaels has a long history in the retail sector, suggesting a stable and experienced corporate structure.

Team Structure:

• Store-Level Operations: The role operates within a local retail store environment, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Cross-Functional Collaboration: Will collaborate with other store associates, including cashiers, sales floor associates, and potentially stock associates, to ensure smooth store operations.

• Customer Focus: The culture emphasizes a customer-centric approach, encouraging positive interactions and problem-solving to enhance the customer experience.

Methodology:

• Process Adherence: A strong emphasis on following Standard Operating Procedures (SOPs) for consistency in sales, production, and customer service.

• Data-Driven (Store Level): While not deeply analytical, store-level decision-making and performance are often guided by sales metrics, inventory levels, and customer feedback.

• Efficiency & Productivity: Focus on efficient task completion, particularly in stocking, merchandising, and order fulfillment to meet operational demands.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description, highlighting Michaels' position as a major arts and crafts retailer. The team structure and methodology are inferred based on typical retail store operations.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within retail operations, specifically focused on custom framing. It's a hands-on, customer-facing role requiring practical skills in sales, service, and production.

Reporting Structure:

• Typically reports to a Framing Department Manager or a Store Manager/Assistant Manager responsible for department oversight.

Operations Impact:

• Directly impacts store revenue through custom framing sales and by contributing to overall store sales through customer service and product availability.

• Contributes to customer satisfaction and loyalty by providing quality custom framing solutions and a positive shopping experience.

Growth Opportunities:

• Specialization: Develop deep expertise in custom framing techniques, materials, and sales strategies.

• Team Lead/Supervisor: Potential to move into roles with supervisory responsibilities within the framing department or on the sales floor.

• Store Management: Progression towards Assistant Store Manager or Store Manager roles, requiring broader retail management skills.

• Cross-Departmental Experience: Gain experience in other store departments, broadening retail operational knowledge.

• Corporate Opportunities: With significant experience and development, potential for roles in visual merchandising, buying, or training at a corporate level.

📝 Enhancement Note: The career path analysis is structured to show potential progression within a large retail organization like Michaels, starting from an entry-level specialized role.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves direct interaction with the public.

Office Location(s): Canton, Ohio, United States (specific store address: 41904 Ford Rd). The store is a climate-controlled environment.

Workspace Context:

• Customer-Facing Areas: Primarily working on the sales floor and within the custom framing department, which requires excellent customer interaction skills and product knowledge.

• Production Area: The frame shop contains specialized equipment like glass cutters and heat presses, which require careful operation and adherence to safety protocols.

• Stock Room: Some stock room areas may not be climate-controlled, and the role involves participating in truck unloads and stocking, which can be physically demanding.

• Collaboration: Opportunities to collaborate with fellow store associates to ensure seamless store operations and customer service.

Work Schedule:

• Work hours include nights, weekends, and early mornings, common in the retail industry.

• Part-time schedule, typically 15-25 hours per week, requiring flexibility to meet business needs and customer traffic.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, emphasizing the blend of customer interaction, production tasks, and physical demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A one-on-one or panel interview at the store location with the hiring manager (e.g., Store Manager, Framing Department Manager). This will likely involve behavioral questions and scenario-based questions.

• Skills Assessment: May include a practical demonstration or discussion about operating framing equipment, handling customer requests, or basic math/measuring tasks.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values, particularly regarding customer service, teamwork, and creativity.

Portfolio Review Tips:

• If you have prior framing experience, prepare to discuss your projects.

• Showcase Variety: Highlight different types of framing projects you've completed (e.g., art prints, photographs, diplomas, memorabilia).

• Describe Your Process: Be ready to explain your approach to consulting with a customer, selecting materials, and executing the framing order.

• Quantify if Possible: If you have sales experience, be prepared to discuss your contributions to sales targets.

• Visual Aids: Bring photos of your work on a tablet or printed if available.

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions like "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their framing choices?"

• Problem-Solving: Be ready to discuss how you would troubleshoot issues with framing equipment or material selection.

• Sales Pitch: Practice explaining the value of custom framing and upselling techniques for higher-quality materials or design elements.

• Operational Tasks: Be prepared to discuss your understanding of stocking, merchandising, and maintaining a clean store environment.

📝 Enhancement Note: The interview and portfolio review process is designed for an entry-level retail position, focusing on practical skills, customer interaction, and cultural fit.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Logan, Fletcher), framing saws, corner-joining equipment, glass cutters, potentially heat presses for mounting.

• Point-of-Sale (POS) System: Michaels' proprietary retail system for processing transactions, managing customer orders, and inventory lookups.

• Measuring Tools: Tape measures, rulers, calipers for precise artwork and frame measurements.

• Basic Computer Skills: Proficiency with standard computer functions for order entry, email, and internal communication systems.

Analytics & Reporting:

• Sales Reports: Access to basic sales data for the framing department to track performance.

• Inventory Management Systems: Tools to track stock levels, manage replenishment, and identify low-stock items.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely includes basic CRM functionalities to track customer orders and preferences.

• Order Management Systems: Internal systems for tracking custom framing orders from placement through completion.

📝 Enhancement Note: The tools and technology stack are specific to a retail environment with a custom framing specialization, focusing on the equipment and software typically used in such roles.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value of prioritizing customer needs and satisfaction through excellent service and high-quality products.

• Creativity & Inspiration: Encouraging a passion for arts, crafts, and creative expression, both for customers and team members.

• Teamwork & Collaboration: Fostering a supportive environment where associates work together to achieve store goals and assist each other.

• Integrity & Accountability: Upholding company standards, acting with honesty, and taking responsibility for tasks and customer interactions.

• Efficiency & Productivity: Valuing the ability to complete tasks effectively and contribute to the smooth operation of the store.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different departments to ensure all customer needs are met and operational tasks are completed.

• Open Communication: Encouraging clear communication regarding customer needs, order status, inventory levels, and operational challenges.

• Problem-Solving Together: Working collaboratively to resolve customer issues or operational hurdles to maintain a positive store environment.

📝 Enhancement Note: The team culture and values are inferred from Michaels' brand identity as a creative retailer and general best practices for customer-facing retail environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Customer Expectations: Balancing customer desires with design best practices, material limitations, and production timelines.

• High-Volume Periods: Handling increased customer traffic and order volume during peak seasons (e.g., holidays, back-to-school) while maintaining quality and service.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

• Technical Skill Acquisition: Learning to operate specialized framing equipment accurately and safely requires practice and attention to detail.

• Sales Pressure: Meeting individual and departmental sales targets in a competitive retail landscape.

Learning & Development Opportunities:

• Framing Techniques: Extensive training on custom framing techniques, mat cutting, glazing, and assembly.

• Product Knowledge: Deepening understanding of various frame materials, mat boards, glass types, and their suitability for different artwork and customer needs.

• Sales & Customer Service Skills: Developing advanced consultative selling and customer engagement strategies.

• Retail Operations: Gaining broader experience in merchandising, inventory management, and POS operations.

• Leadership Potential: Opportunities for advancement into supervisory or management roles within the store.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of a retail operations role with a specialized function, focusing on skill development and career progression within the industry.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. How did you handle a difficult customer, and what was the outcome?"

• Sales Motivation: "What motivates you in a sales role? How would you approach a customer who is undecided about their framing choices?"

• Problem-Solving: "Imagine a customer brings in a valuable piece of art. What steps would you take to ensure its safety and discuss framing options?"

• Technical Aptitude: "How comfortable are you with learning to operate new equipment? Have you ever worked with tools or machinery before?"

• Teamwork: "Describe your ideal team environment. How do you contribute to a positive team dynamic?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in this particular role and working for Michaels?"

Portfolio Presentation Strategy:

• If you have framing examples, be ready to walk the interviewer through 1-2 key projects.

• Highlight Your Role: Clearly state your contribution to the project.

• Explain the Process: Describe the customer consultation, material selection, and production steps.

• Showcase Problem-Solving: If applicable, explain any design challenges or unique requirements you addressed.

• Focus on Quality: Emphasize the attention to detail and craftsmanship of your work.

📝 Enhancement Note: Interview preparation focuses on common retail and customer service scenarios, along with specific questions related to the framing aspect of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels hiring portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any retail operations background, and any specific skills related to art, crafts, or custom framing. Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in framing sales").

• Portfolio Preparation (If Applicable): If you have prior framing work, gather photos or examples. Be prepared to articulate your process and the value you brought to those projects during an interview.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral examples that demonstrate your customer service, problem-solving, and teamwork skills. Prepare to discuss your understanding of the custom framing process and your interest in Michaels.

• Company Research: Familiarize yourself with Michaels' product offerings, brand values, and the importance of their custom framing services. Understand their commitment to creativity and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.