Pt Framer

📍 Job Overview

Job Title: Pt Framer

Company: Michaels Stores

Location: Davenport, Iowa, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: 2026-06-26

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service by building relationships and creating memorable custom framing solutions, directly impacting customer satisfaction and loyalty.

• Responsibilities include executing sales and production goals for custom framing orders with a high degree of quality and timeliness, contributing to revenue generation and operational efficiency.

• Maintaining store presentation through merchandising, stocking, and ensuring a safe, clean, and clutter-free environment is a key operational aspect.

• The position involves operating the cash register, handling transactions accurately, and supporting omni-channel processes to enhance the overall customer shopping experience.

📝 Enhancement Note: While the title suggests a "Framer" role, the detailed responsibilities and keywords indicate a hybrid position combining custom framing expertise with broader retail operations duties. The emphasis on customer relationships and sales within the framing department, alongside general store tasks, positions this as a customer-facing, sales-driven operations role within a retail environment.

📈 Primary Responsibilities

• Build and nurture customer relationships by leveraging Elevated ABC Deliver methodology to create personalized custom framing solutions, driving sales and production targets.

• Execute custom framing orders with meticulous attention to quality and adherence to timelines, ensuring customer satisfaction and repeat business.

• Maintain the visual appeal and stock levels of the ready-made frame department, SISO (Single Item Single Order), and Directed Replenishment areas to optimize product availability.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards, managing customer transactions effectively.

• Support and execute omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance, safety, and consistent operational execution.

• Actively participate in the truck un-load and stocking processes, ensuring adherence to truck standards and budgetary constraints.

• Contribute to company-wide shrink and safety programs, promoting a secure and loss-prevention-focused work environment.

• Interact positively and respectfully with colleagues, remaining professional and upholding organizational values and vision.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operations, requiring adaptability and a customer-centric approach. The inclusion of "Elevated ABC Deliver" and "SISO/Directed Replenishment" suggests specific internal programs that candidates should research or be prepared to learn.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic math and measurement is essential for custom framing accuracy.

Experience: A minimum of 0-2 years of experience is preferred, with a focus on practical skills in a retail or customer service environment.

Required Skills:

• Basic computer proficiency for order processing, inventory management, and POS operations.

• Fundamental measuring skills essential for accurate custom framing order specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with proven ability to build rapport and provide solutions.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Basic understanding of merchandising principles to maintain store presentation. Preferred Skills:

• Prior retail experience, ideally within a custom framing or art-related environment.

• Proven experience in sales, with a demonstrated ability to sell products and/or services to customers.

• Familiarity with inventory management systems and processes.

• Experience with omni-channel retail operations.

📝 Enhancement Note: The emphasis on "basic" skills suggests that extensive prior experience in framing is not a prerequisite, but rather a willingness to learn and a foundational aptitude for hands-on work and customer interaction. The preferred skills point towards candidates who can quickly contribute to sales targets and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Evidence of successful customer engagement and problem-solving within a retail or service context.

• Examples showcasing attention to detail and accuracy in task completion, particularly in order fulfillment or production.

• Documentation or description of how you've followed established procedures or SOPs to ensure consistent outcomes.

• Any experience or examples illustrating effective sales or upselling techniques, especially in a consultative capacity. Process Documentation:

• The role requires an understanding and application of Standard Operating Procedures (SOPs) for all assigned tasks, from customer interaction to framing production and cash handling.

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are expected to articulate their understanding of processes during the interview, particularly regarding customer service, sales, and operational execution.

• The ability to learn and adapt to Michaels' specific internal programs like "Elevated ABC Deliver" and "SISO/Directed Replenishment" is crucial for process adherence.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" might not be expected in the traditional sense. Instead, candidates should be prepared to discuss their past experiences and how they've applied relevant skills in previous roles or even personal projects, focusing on process adherence, customer interaction, and sales.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position in Davenport, Iowa, the hourly wage is expected to be in the range of $12 - $16 per hour, aligning with local minimum wage laws and retail industry standards for similar roles. This estimate is based on general retail compensation benchmarks for the region and experience level.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program: Confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Voluntary Insurance Options: Additional coverage for specific needs.

• Employee Discounts: Significant savings on Michaels products.

• Partner Discount Programs: Access to discounts with other affiliated companies.

• Paid Time Off: Accrued time off for rest and personal needs.

Working Hours: The position is part-time, with approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail roles in the specified location and experience level. Specific compensation will depend on the candidate's qualifications and the company's internal pay scales. The comprehensive benefits package is a significant draw for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Michaels operates within the arts, crafts, and custom framing retail industry, serving a broad customer base interested in creativity, DIY projects, and personalized decor. This industry is characterized by seasonal peaks, a focus on product variety, and a strong emphasis on customer inspiration and project completion.

Company Size: Michaels operates over 1,300 stores across North America, making it a large-scale retail enterprise. This size implies established operational processes, significant training programs, and opportunities for advancement within a structured environment.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a deeply ingrained understanding of the creative consumer market. This longevity suggests stability and a well-developed brand presence.

Team Structure:

• The immediate team will likely consist of fellow part-time and potentially full-time retail associates, a shift supervisor, and a store manager.

• The framing department operates as a specialized unit within the larger store, requiring collaboration with other departments for inventory and customer service.

• Cross-functional collaboration is essential, particularly with sales associates for customer referrals and management for operational directives and omni-channel support. Methodology:

• Data analysis is implicitly used for sales tracking, inventory management, and understanding customer purchasing patterns, though direct analysis may be handled by management.

• Workflow planning and optimization are evident in SOPs, merchandising standards, and the structured approach to custom framing orders.

• Automation is present through POS systems and potentially inventory management software, aiming for increased efficiency in transactions and stock management.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' strong brand presence and established operational frameworks mean that while there's room for individual contribution, adherence to company-wide processes and a focus on executing established methodologies will be key to success in this role.

📈 Career & Growth Analysis

Operations Career Level: This "Pt Framer" role is positioned at an entry-level to early-career stage within retail operations. It provides foundational experience in custom production, sales, customer service, and general store operations. The scope is focused on individual contribution within a specific department and broader store functions.

Reporting Structure: The role reports directly to a Store Manager or a designated Framing Department Supervisor/Lead. This structure provides clear lines of communication for task assignment, performance feedback, and operational guidance.

Operations Impact: While not directly managing large-scale operational strategies, this role's impact is felt through excellent customer service, accurate and high-quality framing production, and effective sales contributions. These individual efforts collectively contribute to the store's overall revenue, customer retention, and brand reputation.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, material knowledge, and design consultation.

• Retail Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels, with clear career progression paths outlined by the company.

• Cross-Training: Possibility to gain experience in other store departments, broadening operational knowledge and skill sets.

• Leadership Potential: Demonstrating strong performance, customer focus, and adherence to SOPs can lead to opportunities for increased responsibility and leadership roles.

📝 Enhancement Note: The growth path at Michaels is well-defined within the retail structure. Success in this role is the first step towards gaining the experience and demonstrating the aptitude needed for more senior positions within the company's extensive store network.

🌐 Work Environment

Office Type: The work environment is a busy, customer-facing public retail store. The primary workspace includes the sales floor, the custom framing department, and stock rooms.

Office Location(s): The specific location is Davenport, Iowa, at 1600 Posner Blvd. This is a physical retail store environment, requiring on-site presence during all shifts.

Workspace Context:

• The framing shop is a specialized area requiring the use of specific tools like a glass cutter and heat press, necessitating adherence to safety protocols.

• The sales floor requires constant interaction with customers and maintaining a visually appealing, well-organized display of products.

• Collaboration is fostered through teamwork with other associates, particularly during busy periods, truck unloads, and customer service initiatives.

Work Schedule: The schedule is part-time, totaling approximately 40 hours per week. It includes a mix of nights, weekends, and early mornings to cover the store's operating hours, requiring flexibility from team members.

📝 Enhancement Note: Candidates should be prepared for a dynamic retail environment that involves both customer interaction and hands-on production work. The need for flexibility in scheduling is a standard expectation in the retail sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: This will be the primary stage, involving a conversation with the Store Manager or Framing Supervisor. Expect questions about customer service experience, problem-solving, sales aptitude, and your understanding of custom framing.

• Skills Demonstration/Assessment: You may be asked to demonstrate basic measuring skills, discuss how you would handle a customer inquiry, or explain your approach to a framing order.

• Store Walkthrough: The interviewer may walk you through the store, discussing operational aspects and observing your engagement with the environment and any customers present.

• Offer: If successful, an offer will be extended with details on start date and onboarding.

Portfolio Review Tips:

• While a formal portfolio isn't strictly required for this role, be prepared to discuss relevant past experiences.

• For custom framing, highlight any projects where you paid close attention to detail, followed specific instructions, or solved a design challenge.

• For sales, prepare examples of how you've successfully recommended products or services that met customer needs.

• For operations, discuss instances where you followed SOPs rigorously, managed inventory, or contributed to maintaining store standards.

• Frame your experiences using the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and outcomes. Challenge Preparation:

• Be ready to discuss how you would handle a demanding customer or a complex framing request.

• Prepare to explain your understanding of why accuracy in measurements and quality in execution are critical for custom framing.

• Think about how you would balance customer-facing duties with production tasks within the framing department.

• Research Michaels' core values and be prepared to articulate how your personal values align with theirs.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing core competencies in customer service, sales, and operational execution rather than deep theoretical knowledge, given the entry-level nature.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools such as a glass cutter, mat cutter, framing assembly tools, and potentially a heat press for certain applications. Proficiency or willingness to learn these is key.

• Point of Sale (POS) System: Used for all customer transactions, including sales, returns, and order processing. Familiarity with retail POS systems is beneficial.

• Basic Computer Skills: Required for accessing order systems, internal communications, and potentially basic inventory lookups.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely for this role, understanding that sales data, order volume, and production metrics are tracked is important.

• Associates contribute to data collection through accurate order entry and transaction processing. CRM & Automation:

• Elevated ABC Deliver: This is a specific customer relationship and sales methodology employed by Michaels. Understanding and applying its principles will be crucial for customer engagement and sales success.

• Omni-channel Processes: Involves utilizing systems that support online order pickup, ship-from-store, and other integrated retail functions.

📝 Enhancement Note: The primary "tools" are the specialized framing equipment and the POS system, supplemented by the company's internal sales methodology. Candidates should highlight any experience with similar equipment or systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels champions the joy of creativity and celebration, encouraging team members to foster this spirit in customer interactions and work environment.

• Customer Focus: A strong emphasis on building relationships, understanding customer needs, and providing solutions that delight.

• Quality & Craftsmanship: For the framing department, this translates to a commitment to delivering high-quality, durable, and aesthetically pleasing custom framing solutions.

• Efficiency & Orderliness: Maintaining a clean, organized store and efficient workflows is vital for operational success and a positive shopping experience.

• Teamwork & Respect: Collaboration and mutual respect among team members are foundational to a positive and productive work environment.

Collaboration Style:

• The team operates with a collaborative spirit, especially during peak times or when managing complex orders.

• Associates are encouraged to support each other across different departments, sharing knowledge and assisting with customer needs.

• Feedback is likely exchanged regularly, particularly between associates and supervisors, to ensure consistent execution of company standards and continuous improvement.

📝 Enhancement Note: Michaels' culture is rooted in fostering creativity and a positive customer experience. Team members are expected to embody these values, contributing to a vibrant and supportive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing time between customer-facing sales consultations, detailed custom framing production, and general store duties.

• Customer Demands: Handling diverse customer needs, from simple inquiries to complex custom framing projects, while maintaining patience and professionalism.

• Production Accuracy: Ensuring precise measurements and high-quality craftsmanship in every framing order to meet customer expectations and company standards.

• Staying Current: Keeping up-to-date with new framing materials, techniques, and company promotions and programs.

Learning & Development Opportunities:

• Framing Expertise: Intensive on-the-job training to develop advanced custom framing skills, design consultation, and product knowledge.

• Sales Training: Opportunities to refine sales techniques, learn about upselling strategies, and master the "Elevated ABC Deliver" sales methodology.

• Retail Operations: Gaining a comprehensive understanding of various retail operations, including merchandising, inventory management, POS systems, and customer service best practices.

• Career Advancement: Structured pathways for promotion within the store, potentially leading to roles with greater responsibility and leadership opportunities.

📝 Enhancement Note: The challenges of this role are typical of a hands-on, customer-facing retail position. The growth opportunities are robust, offering a clear path for individuals looking to build a career in retail operations and sales.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple tasks or priorities. How did you manage them?" (Assesses organizational skills and ability to handle varied responsibilities).

• "How would you approach a customer who is unsure about what framing solution they need for their artwork?" (Tests customer service, consultative sales, and problem-solving skills).

• "Imagine a customer is unhappy with a custom framing order. What steps would you take to resolve the issue?" (Evaluates conflict resolution, customer empathy, and adherence to company policies).

• "Why are precise measurements and quality craftsmanship important in custom framing?" (Assesses understanding of the core function and attention to detail). Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Gauges genuine interest and alignment with the brand).

• "How do you contribute to a positive team environment?" (Evaluates collaboration and interpersonal skills).

• "How do you stay motivated during repetitive tasks or slower periods?" (Assesses work ethic and self-management).

• "What do you know about Michaels' commitment to creativity and customer experience?" (Tests research and cultural fit). Portfolio Presentation Strategy:

• If you have relevant projects (e.g., personal framing projects, retail sales achievements, examples of detailed work), be ready to describe them concisely.

• Focus on the process you followed, the challenges you overcame, and the positive outcomes or lessons learned.

• Quantify achievements where possible (e.g., "Increased sales in my previous role by X%," "Completed X number of framing orders per week").

• Be prepared to discuss how you would apply your skills and experiences to the specific responsibilities of the Pt Framer role.

📝 Enhancement Note: Preparation should focus on demonstrating a strong customer service ethic, a keen eye for detail, an understanding of sales principles, and an eagerness to learn specific framing techniques and company processes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any customer service, sales, hands-on production, or retail experience. Emphasize skills like measuring, attention to detail, and problem-solving. Use keywords from the job description such as "custom framing," "customer service," "sales," and "retail operations."

• Portfolio Preparation: While not a formal portfolio, prepare to discuss specific examples from your past experiences that demonstrate your ability to handle customer interactions, complete tasks accurately, and contribute to a team environment. Think about any projects where attention to detail was critical.

• Interview Practice: Rehearse answers to common interview questions related to customer service, sales scenarios, and handling difficult situations. Practice articulating your understanding of quality and precision in a production role.

• Company Research: Familiarize yourself with Michaels' brand, its mission around creativity, and its core values. Understand the "Elevated ABC Deliver" methodology if possible, or be prepared to ask insightful questions about it during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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