pt framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Gaithersburg, Maryland, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-01T00:00:00

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions and exceptional customer service within a retail environment.

• Key responsibilities include building customer relationships, executing framing orders with quality and timeliness, and maintaining store presentation.

• It involves adherence to Standard Operating Procedures (SOPs) for sales, production, and general retail operations.

• The position requires proficiency in basic computer skills, measuring, and operating specialized framing equipment.

📝 Enhancement Note: While the job title is "PT Framer," the responsibilities extend beyond just framing to encompass broader retail operational duties, including sales, merchandising, and customer assistance. This suggests a hybrid role that leverages framing expertise to drive sales and customer engagement.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by acting as a personal designer, utilizing Elevated ABC Deliver methodologies to understand needs and propose custom framing solutions.
  • Drive sales and production results through expert consultation and product knowledge.
  • Acknowledge customers promptly, assist them in locating products, and provide tailored solutions to meet their creative needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to production timelines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and effectively.
  • Measure accurately to ensure precise framing specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and stocked according to company standards.
  • Execute Directed Replenishment and SISO (Single Item, Single Order) processes to maintain optimal inventory levels.
  • Contribute to the overall safety, cleanliness, and clutter-free environment of the store.
  • Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget.

• Point of Sale & Transaction Management:

  • Operate the cash register efficiently and accurately, adhering to all cash handling standards and procedures.
  • Assist with Omni channel processes, including fulfilling online orders and managing customer pick-ups.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.

  • Support shrink and safety programs through diligent execution of duties and adherence to protocols.

  • Interact positively and respectfully with colleagues, remaining professional even in challenging situations.

  • Serve as a role model by projecting a positive image and committing to the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a blend of skilled craft (framing) and customer-facing retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology focused on consultative selling and relationship building, which candidates should research.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Specific vocational training in art, design, or a related field is a plus but not mandatory.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software applications, and potentially online order management.

• Measuring Skills: Accurate and precise measurement abilities are critical for custom framing orders.

• Equipment Operation: Proficiency or demonstrated ability to learn to operate framing equipment and a glass cutter.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for identifying sales opportunities and guiding customers toward purchasing decisions.

• Cash Handling: Experience or ability to accurately manage cash transactions and operate a cash register.

• Merchandising & Organization: Ability to maintain visually appealing displays and organized retail spaces.

• Adherence to Procedures: Strong ability to follow Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, particularly in art, craft, or home décor.

• Sales Experience: Proven track record of selling products or services, with an emphasis on consultative selling.

• Custom Framing Experience: Direct experience in custom framing, including knowledge of materials, techniques, and design principles.

• Art/Design Knowledge: Basic understanding of art, design principles, and framing aesthetics.

📝 Enhancement Note: The "0-2 years" experience level indicates an entry-level position where training will be provided for specialized skills like framing. However, strong foundational skills in customer service, sales, and basic technical aptitude are essential prerequisites.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their skills.

• Examples: Documented instances of successful customer interactions leading to sales, personal art projects involving framing, or any visual examples of work if applicable.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with following established processes.

• Examples: Discussing how they would ensure accuracy in order taking, maintain quality control in production, or manage inventory replenishment according to set guidelines.

• The ability to articulate how they would learn and adhere to SOPs for custom framing and retail operations is key.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is more about demonstrating potential and understanding of processes through past experiences and interview discussions, rather than a formal collection of work. Emphasis should be on the candidate's ability to learn and follow established procedures.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for employees pursuing further education.

• Generous Employee Discounts: Significant discounts on Michaels products and services.

• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours: This is a part-time position. While specific hours are not detailed, retail environments typically require flexibility, including working nights, weekends, and early mornings, as stated in the job description. The provided FTE (Full-Time Equivalent) of 40 hours might represent the maximum potential hours or a standard full-time equivalent for comparison, but the role is explicitly part-time.

📝 Enhancement Note: The salary range is competitive for part-time retail positions with specialized skills. The benefits package is robust, particularly for part-time employees, with health insurance and tuition assistance being significant draws. The mention of "40 hours" for a part-time role is unusual and might refer to the store's operational capacity or a full-time equivalent metric, but the job type is confirmed as PART_TIME.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail, specifically arts, crafts, and custom framing. Michaels is a leading destination for creative products and services in North America.

Company Size: Large (over 1,300 stores in the US and Canada). This indicates a structured corporate environment with established operational processes and career pathways.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing history and significant market presence.

Team Structure:

• The role operates within a store-level team, reporting to store management (likely a Framing Manager or Store Manager).

• Collaboration is expected with fellow sales associates, stock associates, and potentially other specialized roles within the store.

Methodology:

• Data-Driven Decisions: While this role is hands-on, adherence to SOPs and sales targets implies a structured, data-informed approach to operations and performance.

• Customer-Centric Processes: Emphasis on "Elevated ABC Deliver" and building customer relationships highlights a process designed around customer needs and satisfaction.

• Efficiency & Quality: Focus on timely order completion, accurate production, and maintaining store standards reflects a commitment to operational efficiency and quality output.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The large company size suggests established training programs and clear operational guidelines. The focus on "fueling the joy of creativity" indicates a culture that values passion, innovation, and customer experience within the arts and crafts sector.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time role, often considered a foundational position within the retail operations and customer service spectrum. It's an excellent starting point for individuals interested in specialized retail skills like custom framing.

Reporting Structure: The PT Framer typically reports to the Custom Framing Manager or the Store Manager, depending on the store’s organizational structure. This provides direct supervision and guidance.

Operations Impact:

• Directly impacts customer satisfaction and loyalty through expert framing advice and quality service.

• Contributes to store revenue through sales of custom framing and related products.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in custom framing techniques, design consultation, and material selection.

• Retail Advancement: Potential to move into roles like Custom Framing Manager, Assistant Store Manager, or other leadership positions within Michaels stores.

• Sales Development: Enhance consultative sales skills, leading to increased earning potential and responsibilities.

• Cross-Training: Opportunities to be cross-trained in other store departments, broadening operational knowledge.

📝 Enhancement Note: For an entry-level position, the primary growth path is within the retail store structure, focusing on mastering the framing craft and customer service. Significant growth would involve taking on more supervisory or management responsibilities within Michaels' extensive retail network.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing area ("Frame shop").

Office Location(s): Gaithersburg, Maryland (821 Center Point Way). The job description mentions that some stock rooms may not be climate-controlled, and occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Workspace Context:

• Collaborative Environment: The space is designed for customer interaction and teamwork among store associates.

• Tools & Technology: Access to framing equipment, a glass cutter, a heat press, a cash register, and basic computer systems.

• Team Interaction: Frequent interaction with customers and colleagues is a defining characteristic of the workspace.

Work Schedule: This is a part-time role. Work hours will include nights, weekends, and early mornings, reflecting typical retail operational demands. Flexibility is expected.

📝 Enhancement Note: The work environment involves both customer-facing sales and hands-on production. The "Frame shop" is a specialized area with specific tools and potential safety considerations (e.g., glass cutter).

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application online.

• Screening: HR or hiring manager reviews applications for basic qualifications.

• In-Person Interview:

  • Behavioral Questions: Expect questions about customer service experiences, problem-solving scenarios, teamwork, and handling difficult customers.
  • Skills Assessment: Discussion or practical demonstration (if applicable) of measuring skills, basic computer use, and understanding of retail processes.
  • Framing Discussion: Questions about interest in custom framing, ability to learn, and understanding of the role's creative aspects.
  • Company Fit: Assessment of alignment with Michaels' values and culture (creativity, customer focus).

• Potential Second Interview/Onboarding: May involve a final discussion with a store manager or a more in-depth review of qualifications.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss any relevant experiences:
  • Creative Projects: If you've framed items for yourself or others, be ready to describe the process, materials used, and the outcome.
  • Customer Service Successes: Use the STAR method (Situation, Task, Action, Result) to describe instances where you provided exceptional customer service or resolved a customer issue effectively.
  • Sales Achievements: If you have sales experience, highlight successful sales strategies or times you exceeded targets.
  • Technical Aptitude: Discuss instances where you quickly learned to operate new equipment or software.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like:

  • "A customer wants a specific type of frame for a valuable artwork. How would you guide them through the selection process?"
  • "How would you handle a situation where a customer is unhappy with their custom framing order?"
  • "Describe your approach to managing multiple tasks, such as serving a customer while a framing order needs attention."

• Process Adherence: Be ready to explain why following SOPs is important in a retail setting.

• Product Knowledge: While extensive product knowledge will be trained, show enthusiasm for learning about framing materials and styles.

📝 Enhancement Note: The interview process will likely focus on assessing foundational customer service, sales aptitude, and the candidate's willingness to learn technical framing skills. Demonstrating a passion for creativity and a strong work ethic will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing orders.

• Glass Cutter: Essential tool for precise glass or acrylic cutting.

• Heat Press: Likely used for specific framing applications or material bonding.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially customer loyalty programs.

• Inventory Management Systems: For tracking stock levels, managing replenishment, and processing incoming shipments.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, understanding customer needs and preferences is crucial, feeding into potential store-level customer databases or loyalty programs.

• Omni Channel Processes: Systems supporting online order fulfillment, in-store pickups, and potentially ship-from-store capabilities.

📝 Enhancement Note: Proficiency with specialized framing tools is a core requirement. Familiarity with common retail POS and inventory systems is beneficial, and the ability to adapt to Michaels' specific technology for Omni channel operations will be trained.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates and encourages creativity, both in products and in problem-solving.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to customers.

• Teamwork & Respect: Encouraging positive interactions, mutual respect, and collaborative problem-solving among team members.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions.

• Efficiency & Quality: Commitment to delivering high-quality work and maintaining operational standards.

Collaboration Style:

• Cross-Functional Integration: Associates work together across different store functions to ensure a seamless customer experience and efficient operations.

• Process-Oriented: Collaboration often involves following established procedures for sales, production, and inventory management.

• Feedback Exchange: Openness to providing and receiving constructive feedback to improve individual and team performance.

📝 Enhancement Note: The company culture is deeply rooted in creativity and customer engagement. For operations roles, this translates to a need for detail-orientation, a customer-first mindset, and a collaborative spirit to ensure smooth store functioning and a positive creative environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing time between customer service, custom framing production, and general store duties.

• Learning Curve: Mastering the technical skills required for custom framing and operating specialized equipment.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing projects.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons.

Learning & Development Opportunities:

• Framing Certification/Training: Formal training programs provided by Michaels to develop expert framing skills.

• Sales Training: Development in consultative selling techniques to enhance customer interactions and drive sales.

• Product Knowledge Expansion: Continuous learning about art supplies, framing materials, and design trends.

• Cross-Training: Opportunities to learn about other areas of store operations, potentially leading to broader retail management skills.

📝 Enhancement Note: The main challenge will be balancing the specialized craft of framing with the demands of a busy retail floor. Growth opportunities are substantial within Michaels' retail network for those who excel and show leadership potential.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative approach and problem-solving).

• Process-Oriented: "How would you ensure accuracy when taking a complex custom framing order?" (Highlight attention to detail and adherence to steps).

• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." (Demonstrate collaborative spirit).

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Show enthusiasm for creativity, art, or the company's mission).

• "What does excellent customer service mean to you in a retail environment?" (Align with Michaels' customer-centric values).

Portfolio Presentation Strategy:

• Verbal "Portfolio": Be ready to articulate specific examples from your past experience that demonstrate the required skills (customer service, sales, technical aptitude, problem-solving).

• Enthusiasm for Framing: Express genuine interest in the art of custom framing and a willingness to learn the craft.

• Problem-Solving Examples: Prepare concise stories using the STAR method for any challenges you've overcome, especially those involving customer needs or technical tasks.

📝 Enhancement Note: Prepare to speak confidently about your customer service skills and your ability to learn technical processes. Demonstrating a passion for creativity and a strong work ethic will be crucial for this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the careers portal at Michaels Careers.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical aptitudes (even from hobbies), and your ability to follow instructions and learn new skills. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "detail-oriented."

• Prepare for Interview Scenarios: Practice answering behavioral questions using the STAR method, focusing on examples that showcase your problem-solving abilities, customer engagement skills, and teamwork.

• Research Michaels: Understand the company's mission, values, and its position in the arts and crafts retail market. Be ready to articulate why you are a good fit for their creative culture.

• Highlight Interest in Framing: Express your enthusiasm for custom framing as a craft and your eagerness to develop expertise in this area.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.