PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Amherst, New York, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-26

Experience Level: 0-2 Years

🚀 Role Summary

• This role focuses on creating exceptional customer experiences by providing expert custom framing solutions, directly impacting sales and customer satisfaction within a retail environment.

• It involves hands-on production of framing orders, ensuring high-quality output and timely delivery, aligning with operational efficiency standards.

• Responsibilities include maintaining store presentation, managing inventory for ready-made frames, and supporting various retail operational processes.

• The position requires strong interpersonal skills for building customer relationships and basic technical aptitude for operating specialized framing equipment.

📝 Enhancement Note: The "PT Framer" title, combined with the detailed responsibilities around creating framing solutions, suggests a specialized retail operations role. While not a traditional "Revenue Operations" or "Sales Operations" role in a tech or B2B context, it involves direct customer interaction, sales, production management, and operational adherence, all of which are critical for a retail GTM strategy and can be framed with an operations lens. The inclusion of "Elevated ABC Deliver" and "production results" points to a structured sales and service methodology.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized consultations, leveraging the "Elevated ABC Deliver" methodology to provide tailored custom framing solutions and drive sales.

• Execute framing orders with a high degree of quality and adherence to production schedules, ensuring customer satisfaction and repeat business.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes, to optimize sales opportunities.

• Deliver friendly and efficient customer service, assisting with product location, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards, including supporting Omni channel processes.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Uphold Standard Operating Procedures (SOPs) and company programs, demonstrating a commitment to compliance, safety, and operational excellence.

• Maintain a safe, clean, and clutter-free environment within the store and frame shop, adhering to all safety protocols.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, and operational tasks within a retail setting. The emphasis on "Elevated ABC Deliver" and "production results" indicates a structured approach to sales and service, common in retail operations aiming for consistent customer experiences and revenue targets.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic mathematics, measurement, and spatial reasoning is implied for custom framing.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in sales, product presentation, or customer service is preferred. Required Skills:

• Basic computer skills for POS operations and potential order management systems.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service skills, with the ability to build rapport and provide solutions. Preferred Skills:

• Previous retail sales experience, particularly in custom design or service-oriented sales.

• Experience with visual merchandising and inventory management techniques.

• Familiarity with Omni channel retail processes (e.g., buy online, pick up in-store).

• Experience with custom framing or art installation is a significant plus.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level to junior position. The required skills are practical and hands-on, typical for a retail associate with specialized duties. The preferred skills point towards candidates who can immediately contribute to sales and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to be prepared to discuss instances of successful customer problem-solving and sales achievements.

• Ability to demonstrate understanding of measurement, precision, and quality control in a practical context.

• Familiarity with retail POS systems and basic order processing workflows.

• Examples of how you have contributed to a positive team environment and customer experience in previous roles. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical.

• Ability to follow and execute established processes for order taking, production, and customer service.

• Documentation of personal sales and production results will be tracked by the company.

📝 Enhancement Note: For a role like this, a traditional "portfolio" is unlikely. The emphasis will be on preparedness to discuss experience and demonstrate skills through conversation and potentially practical application during an interview. The "process documentation" aspect relates to adherence to established company SOPs.

💵 Compensation & Benefits

Salary Range: $16.75 - $19.70 per hour.

• This range reflects entry-level to junior positions within the specialized framing role, considering the location and the nature of the work. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision Insurance
  • Telemedicine Services
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits

• Development & Support:

  • Tuition Assistance
  • Adoption Assistance

• Additional Perks:

  • Voluntary Insurance Options
  • Employee Discounts on Michaels products
  • Partner Discount Programs

• Time Off:

  • Paid Time Off (PTO) Working Hours:

• This is a PART_TIME position.

• Total expected hours per week are around 40, but this can vary based on business needs and scheduling.

• Work hours include nights, weekends, and early mornings, in line with retail operational demands.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in the specified location, reflecting the specialized nature of custom framing and the required skills. The comprehensive benefits package is a significant draw, particularly for part-time employees, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: Large enterprise; operates over 1,300 stores across North America. This scale means established processes, brand recognition, and opportunities for diverse team interactions.

Founded: 1973, headquartered in Irving, Texas. This long history signifies stability and deep market understanding within the creative industry.

Team Structure:

• The role operates within a store-level team, reporting to store management (likely a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead).

• Collaboration is key with fellow sales associates, cashiers, and potentially other department specialists.

• Cross-functional collaboration extends to supporting store-wide initiatives, inventory management, and customer service across all departments. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, as highlighted by "Elevated ABC Deliver."

• Operational Adherence: Strict adherence to Standard Operating Procedures (SOPs) for all tasks, from sales to production and safety.

• Data-Driven (Retail Context): Focus on achieving sales and production targets, managing inventory effectively (SISO, Directed Replenishment), and contributing to overall store performance metrics.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a large retail framework. As a "PT Framer," you'd be a key part of delivering on the brand promise of "fueling the joy of creativity."

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Junior Associate. This role serves as an excellent entry point into retail operations, providing foundational experience in sales, customer service, and specialized production.

Reporting Structure: Reports to store management, with direct oversight likely from a Framing Department Lead or Manager. This provides clear guidance and a direct line for feedback and development.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Contributes to operational efficiency by maintaining department standards, managing inventory, and executing production tasks accurately.

Growth Opportunities:

• Skill Development: Opportunity to become a certified custom framing expert, mastering design, material selection, and production techniques.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.

• Advancement: Potential progression to Framing Department Lead, Assistant Store Manager, or other leadership roles within Michaels stores, based on performance and demonstrated capabilities.

• Specialization: Deepen expertise in custom framing and art display, becoming a go-to specialist within the store.

📝 Enhancement Note: While this is a part-time, entry-level role, Michaels clearly outlines pathways for growth. The emphasis on skill development in custom framing and potential for advancement within the company structure are key attractions for ambitious individuals in retail operations.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the sales floor and the dedicated custom framing shop within a Michaels store.

Office Location(s): Amherst, NY (specific address: 1569 Niagara Falls Blvd, Ste 100). This is a customer-facing retail location.

Workspace Context:

• Customer Interaction: The role is highly interactive, requiring constant engagement with customers on the sales floor and in the framing area.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), POS systems, and potentially inventory management tools.

• Team Environment: Collaborative atmosphere with fellow store associates, fostering teamwork to achieve store goals and provide excellent customer service.

Work Schedule:

• PART_TIME, with work hours including nights, weekends, and early mornings to meet retail operational demands. Flexibility is key.

• The role involves standing for long periods, regular bending, lifting, carrying, reaching, and stretching, as well as the ability to work with potentially hazardous materials like glass and heat.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The frame shop environment requires careful attention to safety protocols due to the specialized equipment and materials used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief phone screen.

• In-Person Interview: Likely to involve meeting with the Store Manager or Framing Department Lead.

• Skills Assessment: May include practical demonstration of measuring skills, basic computer use (POS simulation), and discussion of customer service scenarios.

• Situational Questions: Expect questions about handling difficult customers, problem-solving, and how you would approach custom framing consultations.

• Cultural Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss your experience with:

  • Specific examples of excellent customer service.
  • Instances where you solved a customer's problem or met a unique need.
  • Any experience with measurements, design, or creative projects.
  • Your ability to work efficiently and accurately under pressure.

• Be ready to articulate your understanding of the framing process and your interest in developing custom framing skills. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer wants to frame a very unusual item. How would you approach this?" or "How would you handle a customer who is unhappy with the framing quote?"

• Process Adherence: Be ready to discuss why following SOPs is important in a retail environment.

• Sales Approach: Think about how you would guide a customer through the custom framing design process to ensure they get a solution they love.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer service aptitude, and a willingness to learn and adhere to company processes within the retail operations context.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling payments, and potentially managing custom order intake.

• Custom Framing Equipment: Includes specialized tools for cutting glass, mats, and assembling frames, as well as potentially a heat press for specific finishing techniques.

• Measuring Tools: Tape measures, rulers, and other precision instruments are essential for accurate order fulfillment.

Analytics & Reporting:

• While not directly managing analytics, performance will be tracked through:

  • Sales data from the POS system.

  • Production output and turnaround times.

  • Inventory levels for ready-made frames and framing supplies. CRM & Automation:

• The "Elevated ABC Deliver" methodology likely incorporates CRM-like principles for customer relationship building.

• Basic order management and inventory tracking systems may be in place.

📝 Enhancement Note: Proficiency with a retail POS system and basic measuring tools is fundamental. The role involves direct use of specialized framing equipment, requiring both dexterity and adherence to safety protocols.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Fostering an environment where creativity is celebrated and customers feel inspired.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a positive and accepting attitude.

• Efficiency & Quality: Adhering to processes to ensure high-quality products and smooth operations.

• Integrity: Upholding company standards and ethical practices in all interactions.

Collaboration Style:

• Cross-Functional Support: Willingness to assist across different store departments as needed.

• Open Communication: Encouraging feedback and clear communication among team members to resolve issues and improve processes.

• Shared Goals: Working collectively towards store sales targets, operational efficiency, and a positive customer experience.

📝 Enhancement Note: The culture emphasizes a balance between creative expression and the structured operational demands of a retail environment, all centered around a strong customer service ethos.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales while also meeting production deadlines for framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: The role requires standing for extended periods and lifting heavy items, which can be physically demanding.

• Learning Specialized Skills: Mastering the intricacies of custom framing, including material selection, design principles, and equipment operation.

Learning & Development Opportunities:

• Custom Framing Expertise: Gaining in-depth knowledge and hands-on experience in all aspects of custom framing.

• Retail Operations Exposure: Learning about inventory management, visual merchandising, and POS operations.

• Customer Service Excellence: Developing advanced skills in customer consultation, problem-solving, and relationship building.

• Career Progression: Opportunities for advancement within Michaels stores, potentially into leadership roles.

📝 Enhancement Note: This role presents a great opportunity for individuals looking to develop a specialized skill within a retail framework, with clear pathways for growth and development.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond for a customer." "How would you approach selling a premium framing service to a budget-conscious customer?"

• Problem-Solving: "A customer is unhappy with the framing time estimate. How do you handle this?" "What would you do if you noticed a safety hazard in the frame shop?"

• Process & Efficiency: "Why is it important to follow Standard Operating Procedures in a retail environment?" "How would you ensure accuracy when taking a custom framing order?"

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the custom framing role?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Prepare to discuss specific examples from your past experience that demonstrate:

  • Your customer service skills.
  • Your ability to handle sales and meet targets.
  • Your attention to detail and accuracy.
  • Your understanding of the importance of a clean and organized workspace.

• Be ready to articulate your enthusiasm for learning the custom framing craft.

📝 Enhancement Note: Focus on showcasing your customer service skills, problem-solving abilities, attention to detail, and a genuine interest in the creative aspects of the role and the company's mission.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like measuring, attention to detail, and working with tools.

• Portfolio Readiness: Prepare to discuss specific examples of your customer interactions, problem-solving skills, and any experience with design or precise tasks.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on customer service, sales, and your ability to follow procedures. Practice articulating your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and the general retail environment. Understand the importance of custom framing as a key service offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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