PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Reno, Nevada, United States

Job Type: Part time

Category: Retail Operations / Customer Service & Sales

Date Posted: July 31, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within a retail environment, specifically in the custom framing department.

• Key responsibilities include building strong customer relationships, understanding their needs, and translating them into high-quality custom framing solutions.

• The position demands adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• It involves hands-on work with framing equipment, maintaining visual merchandising standards, and contributing to overall store operations, including inventory management and potential omni-channel processes.

📝 Enhancement Note: While the title is "PT Framer," the responsibilities extend beyond just framing to encompass broader retail operations, customer engagement, and sales. The role is classified under Retail Operations and Customer Service & Sales due to its direct customer interaction, sales targets, and operational duties within a retail store setting.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Leverage the "Elevated ABC Deliver" methodology to provide personalized custom framing solutions, driving sales and production targets.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their project requirements.

• Custom Framing Operations:

  • Execute custom framing orders with a high degree of quality, ensuring timely completion and customer satisfaction.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Shop In, Ship Out) and Directed Replenishment, to ensure product availability and visual appeal.

• Store Operations & Merchandising:

  • Contribute to a safe, clean, and clutter-free shopping environment by adhering to merchandising standards and maintaining assigned areas.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Operate the cash register and execute cash handling procedures to company standards.

• Compliance & Teamwork:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements.

  • Support shrink and safety programs by following established guidelines and reporting any concerns.

  • Interact positively and respectfully with colleagues, promoting organizational values and projecting a professional image.

  • Assist with omni-channel processes as required, ensuring seamless customer experiences across different service channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, technical framing skills, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and engaging service to all customers.

• Sales Acumen: Proven ability to engage customers, understand their needs, and offer solutions that drive sales. Experience with consultative selling is a plus.

• Custom Framing Knowledge: Basic understanding of framing concepts and ability to learn to operate framing equipment and glass cutters.

• Basic Computer Skills: Proficiency in using basic computer applications for tasks like order entry or point-of-sale (POS) systems.

• Measuring Skills: Accurate measurement skills are critical for custom framing orders.

• Operational Compliance: Ability to adhere strictly to Standard Operating Procedures (SOPs) and company policies.

• Team Collaboration: Capacity to work effectively with team members and contribute to a positive work environment.

• Physical Stamina: Ability to stand for extended periods, bend, lift, carry, reach, and stretch, including lifting heavy boxes and frames.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, understanding store operations and customer flow.

• Sales Experience: Proven track record in selling products or services, with an understanding of sales cycles and customer conversion.

• Visual Merchandising: Familiarity with maintaining store displays and product presentation standards.

• Inventory Management: Basic understanding of stock management and replenishment processes.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is designed for individuals starting their careers or transitioning into retail. The required skills are foundational for customer interaction and operational execution in a retail setting.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume and during interviews.

• Customer Interaction Examples: Be prepared to describe instances where you successfully built rapport with customers, understood their needs, and provided effective solutions.

• Problem-Solving Scenarios: Showcase how you've handled challenging customer situations or operational issues in previous roles.

• Process Adherence: Discuss your understanding of the importance of following established procedures and how you've applied them in past work.

• Sales Achievements: If applicable, quantify any sales successes or contributions to team sales goals.

Process Documentation:

• The role requires understanding and executing established Standard Operating Procedures (SOPs).

• Candidates should demonstrate an ability to follow documented processes for custom framing orders, customer service interactions, and store operations.

• Familiarity with or ability to quickly learn systems for POS, inventory management, and potentially order tracking is beneficial.

📝 Enhancement Note: For an entry-level position, the "portfolio" will primarily consist of demonstrated skills and experiences discussed in the interview and resume, rather than a formal collection of work samples. The focus is on the candidate's ability to execute defined processes.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour.

Explanation of Range: This range is based on the provided information and typical entry-level retail associate wages in the Reno, Nevada area. Factors influencing placement within the range include prior relevant experience, specific skills, and availability.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility may vary by hours worked).
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) for confidential support.

• Financial Security:

  • 401(k) plan with employer match to support long-term savings.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
  • Commuter benefits to assist with transportation costs.

• Professional Development:

  • Tuition assistance to support ongoing education and skill development.
  • Adoption assistance to support families growing through adoption.

• Additional Perks:

  • Voluntary insurance options for enhanced coverage.

  • Significant employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours: Part-time. While the description doesn't specify exact hours, typical part-time retail roles involve flexible scheduling, including nights, weekends, and potentially early mornings, to cover store operating hours.

📝 Enhancement Note: The salary range aligns with entry-level positions in retail, especially in a market like Reno. The benefits package is comprehensive for a part-time role, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels is a leading specialty retailer in North America, focusing on arts, crafts, and home decor.

Company Size: Over 1,300 stores in the US and Canada, plus online operations. This indicates a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and deep industry knowledge.

Team Structure:

• The role operates within a specific store location, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Collaboration is expected with fellow store associates, including sales floor staff, cashiers, and other department specialists.

• Cross-functional interaction primarily occurs within the store, with potential for communication with district or regional management on operational matters. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Strict adherence to Standard Operating Procedures (SOPs) for consistency, compliance, and efficiency.

• Data-Informed Decisions (at Store Level): While not deeply analytical, decisions regarding merchandising, stocking, and sales focus on optimizing store performance and customer experience.

• Efficiency and Productivity: Focus on completing tasks like framing orders, stocking, and customer transactions efficiently to meet operational goals.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a large retail chain, meaning operations are standardized and process-heavy. The culture likely emphasizes customer service, teamwork within a store setting, and adherence to corporate guidelines.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on direct customer interaction and operational execution within a specific department (Framing). It's a foundational role for individuals seeking experience in retail sales and operations.

Reporting Structure: The PT Framer reports to store leadership, such as a Framing Department Manager or an Assistant Store Manager, who oversees daily operations and team performance.

Operations Impact:

• The Framer directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and maintaining a well-presented store.

• Efficient execution of framing orders and store operations contributes to the store's profitability and operational efficiency.

• Positive customer interactions can lead to repeat business and increased customer loyalty. Growth Opportunities:

• Skill Development: Opportunities to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement within Store: Potential to move into roles with more responsibility, such as a Lead Framer, Assistant Department Manager, or even into broader store management tracks.

• Cross-Training: Possibility of gaining experience in other store departments, broadening retail operational knowledge.

• Specialization: Deepening expertise in custom framing design and sales, potentially leading to specialized roles within Michaels' framing division or related creative fields.

📝 Enhancement Note: For an entry-level, part-time role, the primary growth path is within the retail store environment. Michaels often promotes from within, so demonstrating strong performance and a willingness to learn can open doors to further opportunities.

🌐 Work Environment

Office Type: Public retail store setting. This involves working directly with customers in a sales floor environment.

Office Location(s): The specific store is located at 4871 Kietzke Ln, Reno, NV.

Workspace Context:

• Customer Interaction Space: The primary workspace is the sales floor and the custom framing area, which involves direct customer engagement.

• Tools & Technology: Access to framing equipment (e.g., mat cutters, framing tools, heat press), glass cutters, cash registers, and potentially basic computer systems for order management.

• Team Interaction: Frequent interaction with fellow store associates to coordinate tasks, assist customers, and maintain store standards. The environment is collaborative within the store team.

• Stock Room/Back Areas: Some tasks, like truck unloading and stocking, may occur in stock rooms, which may or may not be climate-controlled.

• Potential Hazards: The framing shop contains specialized equipment like glass cutters and heat presses, requiring careful operation.

Work Schedule: Part-time. Work hours include nights, weekends, and early mornings, reflecting the demands of retail operations. Flexibility is often required to meet store needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused. Candidates should be comfortable with a fast-paced retail setting, direct public interaction, and the physical demands of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by HR or a store manager to assess basic qualifications, availability, and cultural fit.

• In-Person Interview: This will likely involve a discussion about your customer service experience, sales aptitude, and understanding of the retail environment. Be prepared to discuss your experience with the required skills.

• Practical Assessment (Potentially): You may be asked to demonstrate basic measuring skills or discuss how you would handle a customer scenario related to framing.

• Store Walkthrough/Observation: You might be asked to walk through the store, demonstrating your customer awareness and ability to engage.

• Team Interaction: You may meet other team members to assess collaboration potential.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or operational experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Contributed to a Y% increase in framing sales").

• Behavioral Questions: Prepare for questions like "Tell me about a time you dealt with a difficult customer," "How do you handle multiple tasks at once," or "Describe your experience with sales." Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Framing Interest: Express enthusiasm for the custom framing aspect of the role and a willingness to learn the technical skills.

• Company Knowledge: Show you've researched Michaels, its products, and its commitment to creativity and customer service.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would approach a customer looking for framing advice, especially if they are unsure of their needs.

• Sales Approach: Be ready to explain how you would actively sell custom framing solutions, focusing on benefits and customer value.

• Operational Awareness: Understand the importance of SOPs, safety, and maintaining store standards.

📝 Enhancement Note: For this role, the "portfolio" is largely demonstrated through your resume, interview responses, and potentially a practical assessment. Focus on showcasing your customer service skills, sales potential, and operational aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing tools, heat press, glass cutters. Proficiency will be trained.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry.

• Basic Computer Systems: For administrative tasks, potentially inventory lookups, or order tracking.

Analytics & Reporting:

• While this role doesn't involve deep analytics, understanding sales reports, inventory levels, and performance metrics at a store level is beneficial.

• Awareness of omni-channel performance metrics if involved in those processes. CRM & Automation:

• The CRM aspect is primarily managed through customer interactions and potentially POS system data for repeat customers.

• Automation might be present in back-end inventory systems or order processing, though direct user interaction is minimal.

• Integration: Understanding how different store systems (POS, inventory, online orders) connect is helpful.

📝 Enhancement Note: The technology stack is standard for retail, with a specific focus on the tools required for custom framing. Training will be provided for specialized equipment.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core mission is to fuel the joy of creativity and celebration. This should be reflected in customer interactions and a positive attitude.

• Customer Focus: Prioritizing customer needs, providing solutions, and ensuring a positive shopping experience are paramount.

• Teamwork & Respect: Working collaboratively with colleagues, supporting each other, and maintaining a respectful environment.

• Integrity & Compliance: Adhering to company policies, SOPs, and ethical business practices.

• Efficiency & Quality: Striving for efficient task completion without compromising the quality of products or services.

Collaboration Style:

• Cross-functional Integration: Collaborating with other store associates to ensure smooth customer flow, product availability, and overall store presentation.

• Process Review: Openness to feedback and adherence to established processes for framing and sales.

• Knowledge Sharing: Sharing best practices with colleagues, particularly regarding customer service and framing techniques.

📝 Enhancement Note: Michaels emphasizes a culture that supports creativity and customer engagement. Team members are expected to be positive, helpful, and collaborative within the store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales, framing production, and general store operations simultaneously.

• Handling Customer Demands: Meeting diverse customer needs and expectations, some of which may be complex or require creative solutions.

• Physical Demands: The role requires physical stamina for standing, lifting, and repetitive tasks.

• Learning Curve: Mastering framing equipment, sales techniques, and store systems requires dedicated learning and practice.

• Seasonal Fluctuations: Adapting to busy periods (e.g., holidays) and managing workflow accordingly.

Learning & Development Opportunities:

• Framing Expertise: Developing in-depth knowledge of framing materials, techniques, and design principles.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gaining a broader understanding of retail store management, inventory, and merchandising.

• Potential Certifications: While not specified, opportunities to gain specialized certifications in framing or retail management might arise.

• Mentorship: Learning from experienced store leaders and framing specialists.

📝 Enhancement Note: This role offers a solid entry point into retail operations and specialized sales. The challenges are typical for a hands-on retail position, with ample opportunities for skill development and internal growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe your approach to helping a customer who is unsure about what they want for their custom framing project." (Focus on active listening, asking probing questions, and guiding them through options).

• Sales Techniques: "How would you approach selling a higher-end framing solution to a customer who initially inquired about a budget option?" (Emphasize value, longevity, and aesthetic benefits).

• Problem Solving: "Tell me about a time you had to deal with a customer complaint or a mistake you made in a previous role. How did you resolve it?" (Highlight accountability, problem-solving, and customer recovery).

• Operational Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?" (Discuss consistency, safety, compliance, and customer experience).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research their mission, values, and product offerings).

• "How do you handle working as part of a team, especially during busy periods?" (Emphasize collaboration, communication, and shared responsibility).

• "What are your thoughts on working weekends and evenings?" (Confirm availability and willingness to work flexible retail hours). Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences relevant to customer service, sales, and operational tasks.

• Scenario-Based Answers: Use the STAR method to answer behavioral questions, providing concrete examples of your skills and achievements.

• Enthusiasm for Framing: Express genuine interest in the custom framing aspect and a desire to learn the craft.

• Demonstrate Proactiveness: Mention any initiative you've taken in previous roles to improve processes or customer experiences.

📝 Enhancement Note: Interviews will focus on assessing your customer service aptitude, sales potential, ability to follow procedures, and fit within the Michaels team culture. Practical examples and a positive attitude are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service, sales, and any relevant operational or technical skills (even if from non-retail contexts, like meticulous work or equipment handling). Quantify achievements where possible.

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples and customer-centric scenarios. Be ready to discuss your understanding of custom framing and the retail sales process.

• Company Research: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand their values and how they translate into customer interactions.

• Availability Confirmation: Be clear about your availability for part-time work, including nights, weekends, and early mornings, as this is crucial for retail scheduling.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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