PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Brandon, South Dakota, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: June 18, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships by providing expert custom framing solutions and personalized design consultations.

• Drive sales and production targets for the framing department through consultative selling and high-quality craftsmanship.

• Maintain exceptional store presentation and operational efficiency through effective merchandising, inventory management, and adherence to Standard Operating Procedures (SOPs).

• Execute point-of-sale transactions accurately and efficiently, while supporting broader retail operations such as truck unloads and stocking.

📝 Enhancement Note: While the role is listed as "PT Framer," the core responsibilities and required skills suggest a blend of sales, customer service, and artisanal craft. The "Elevated ABC Deliver" methodology implies a structured approach to customer engagement and sales, aiming to build rapport and understand customer needs deeply to offer tailored framing solutions. This role is crucial for driving high-margin custom sales within the retail environment.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering design expertise and product recommendations to create memorable framing solutions.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Store-Initiated Stock Outs) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store.

• Operate the cash register, handle cash transactions accurately, and adhere to all cash handling and loss prevention standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and maintaining inventory accuracy.

• Support and execute company shrink and safety programs, contributing to a secure and accident-free work environment.

• Collaborate with team members to ensure operational tasks are completed efficiently, fostering a positive and respectful work environment.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The responsibilities emphasize a dual focus on sales productivity (driving custom framing sales) and operational excellence (store presentation, inventory, and transaction accuracy). The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss, focusing on building rapport, understanding needs, and delivering solutions.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a high school diploma or equivalent is generally expected for retail roles.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail sales or a craft-oriented environment.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Fundamental measuring skills for accurate order fulfillment in custom framing.

• Ability to safely and effectively operate framing equipment and glass cutters.

• Strong customer service skills, including active listening and problem-solving.

• Competence in cash handling and transaction processing.

• Basic merchandising and visual presentation skills. Preferred Skills:

• Prior retail experience, particularly in sales or customer engagement roles.

• Proven experience in selling products or services, with an understanding of consultative sales techniques.

• Familiarity with custom framing processes or a strong aptitude for learning craft-related skills.

• Experience with inventory management or stock replenishment procedures.

📝 Enhancement Note: The "0-2 years" experience level indicates an entry-level role, but the "ability to operate framing equipment and glass cutter" suggests a need for some technical aptitude or a willingness to learn hands-on skills. Candidates with prior experience in sales or customer service will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates demonstrating an understanding of process efficiency and customer satisfaction through examples will stand out.

• Showcase examples of how you've improved customer experiences or streamlined tasks in previous roles.

• If you have any examples of custom work or design projects, even personal ones, be prepared to discuss your process and the outcomes. Process Documentation:

• Understanding of how to follow Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Ability to learn and implement company-specific workflows for framing order creation, production, and sales.

• Familiarity with how to document customer interactions and sales, even if through basic POS notes.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio isn't usually expected. However, candidates can leverage their resume and interview responses to highlight their understanding of operational processes, customer service methodologies, and any relevant creative or technical skills. Framing these skills as "processes" (e.g., "My process for handling customer inquiries involves...") can be beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail roles with specialized skills like custom framing in Brandon, South Dakota, the estimated hourly wage typically ranges from $12 to $16 per hour. This estimate accounts for the entry-level experience requirement, the part-time nature of the role, and the cost of living in Brandon, SD.

Benefits:

• Health Insurance (Medical, Dental, Vision) - availability and specifics may vary based on hours worked and employment status.

• Paid Time Off (PTO) - accrual typically based on hours worked.

• Tuition Assistance - support for continuing education.

• Generous Employee Discounts - on Michaels products and services.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a part-time position. While the specific weekly hours are not detailed, typical part-time retail schedules can range from 15-30 hours per week, often including nights, weekends, and early mornings, as stated in the work environment description. The role requires flexibility to accommodate business needs.

📝 Enhancement Note: Salary is estimated based on national averages for similar part-time retail positions with framing duties, adjusted for regional cost of living in Brandon, South Dakota. Benefits are listed based on the provided company information, with the caveat that eligibility for some benefits may depend on hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing Services). Michaels operates as a dominant player in the North American arts and crafts market, focusing on providing materials, inspiration, and services for creative endeavors.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in the US and Canada, indicating a large, established retail organization with significant operational complexity.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established processes and a deep understanding of its market.

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if present.

• Collaboration is expected with fellow store associates across various departments (e.g., general merchandise, seasonal, crafts).

• The framing department operates as a specialized unit within the larger store, requiring close coordination with sales and customer service functions. Methodology:

• Emphasis on following Standard Operating Procedures (SOPs) for consistency and compliance in all operational areas.

• Customer-centric approach, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Data-driven decision-making at a store level, likely involving sales performance metrics, inventory accuracy, and customer feedback.

• Focus on efficiency in task execution, from sales transactions to stocking and merchandising.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and customer engagement. As a large retailer, Michaels likely has well-defined processes and expectations for its employees, particularly concerning customer service, sales, and operational standards. The "PT Framer" role is integral to the store's success by driving high-value custom sales and enhancing the customer experience.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role is designed for individuals starting their careers in retail or looking to develop skills in customer service, sales, and a specific craft like custom framing.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with functional oversight from a department lead (if applicable). Direct interaction with customers is a primary component.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales, which often carry higher profit margins. They also contribute to overall store profitability by driving customer engagement, ensuring product availability, and maintaining store presentation, which influences overall purchasing decisions.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and advanced sales strategies.

• Internal Advancement: Potential to move into roles like Framing Supervisor, Key Holder, Assistant Manager, or Store Manager within Michaels.

• Cross-Departmental Experience: Gain broad retail experience across various departments, understanding different operational facets of a large retail chain.

• Specialization: Develop expertise in a niche area (framing) that can be valuable across the arts and crafts industry.

📝 Enhancement Note: For an entry-level position, the growth path is primarily within the retail store operations. The "PT Framer" role provides a solid foundation in customer service, sales, and operational tasks, which are transferable to higher-level retail management positions. The specialized framing skill also offers a unique career path within the company.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing, requiring constant interaction with shoppers.

Office Location(s): The specific store is located at 2564 W Brandon Blvd, Brandon, FL (Note: The provided location data states Brandon, South Dakota, but the description text indicates Brandon, FL. Assuming Brandon, FL for context, but this discrepancy should be clarified).

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop within the store.

• The framing shop involves working with tools like glass cutters and a heat press, requiring attention to safety protocols.

• Climate-controlled public areas, though stock rooms might not be.

• Potential for some outdoor work during truck unloads.

• Requires the ability to stand for extended periods and navigate the store, often with the assistance of ladders for high shelves.

Work Schedule: Work hours include nights, weekends, and early mornings. This is typical for retail environments to ensure adequate customer coverage throughout operating hours. Flexibility in scheduling is a key requirement.

📝 Enhancement Note: The work environment is hands-on and fast-paced, demanding physical stamina and the ability to manage multiple tasks simultaneously. Safety in the framing shop and awareness of environmental factors (e.g., stockroom conditions) are important considerations. The location discrepancy between the data and description should be noted.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A combination of behavioral questions (e.g., "Tell me about a time you handled a difficult customer") and situational questions (e.g., "How would you approach a customer looking for framing advice?"). This will likely take place at the store location.

• Skills Demonstration: Potentially a brief practical assessment related to measuring, basic tool handling (if safety permits and company policy allows), or a role-play of a customer interaction.

• Manager Interview: Final interview with the Store Manager or Assistant Manager to assess cultural fit, motivation, and long-term potential.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio isn't expected. Instead, prepare to discuss your relevant experiences and skills.

• Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, highlighting customer service, sales, problem-solving, and any craft-related experiences.

• Be ready to discuss any personal projects or hobbies that demonstrate creativity, attention to detail, or hands-on skills.

• If you have experience with custom work or design, be prepared to talk about your process and how you ensured customer satisfaction. Challenge Preparation:

• Customer Service Scenarios: Practice how you would handle common customer requests, complaints, or inquiries.

• Sales Approach: Think about how you would engage a customer who is browsing the framing section, identify their needs, and present solutions.

• Problem-Solving: Be ready to discuss how you would address a situation where a customer is unhappy with a framing order or a product is out of stock.

📝 Enhancement Note: The interview process will likely focus on assessing customer service aptitude, sales potential, and the ability to learn technical framing skills. Candidates should emphasize their enthusiasm for the craft and their commitment to providing excellent customer experiences.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and potentially inventory lookups. Proficiency with modern POS systems is beneficial.

• Custom Framing Software/Design Tools: While not explicitly mentioned, the company likely uses specialized software for designing custom frames, calculating costs, and generating order forms. Basic computer skills are required; familiarity with design software is a plus.

• Framing Equipment: Standard framing tools including mat cutters, glass cutters, saws, and potentially heat presses for mounting or sealing. Safe and proficient operation is essential.

Analytics & Reporting:

• Sales Reports: Understanding basic sales performance metrics for the framing department and individual sales.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies, and for managing replenishment.

CRM & Automation:

• Customer Database: Potentially integrated within the POS or a separate system for tracking customer preferences and order history.

• Order Management System: To track the status of custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is typical for a retail environment focused on custom services. While advanced CRM or automation tools might be used at a corporate level, the store associate will primarily interact with POS systems, specialized framing software, and potentially basic inventory management tools. Demonstrating comfort with technology and a willingness to learn specific software is key.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels values individuals who are passionate about creativity and helping others express themselves through crafts and framing.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount, aiming to build lasting relationships.

• Teamwork & Respect: Fostering a positive and inclusive environment where everyone feels accepted and respected, working collaboratively towards common goals.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking ownership of responsibilities, including shrink and safety programs.

• Efficiency & Quality: Striving for high-quality work in framing production and efficient execution of all operational tasks.

Collaboration Style:

• Cross-Functional Integration: Working effectively with other store associates to ensure a seamless customer experience across all departments.

• Process Improvement: Openness to feedback and suggestions for improving workflows and operational efficiency within the framing department and store.

• Knowledge Sharing: Willingness to share best practices and assist colleagues to achieve team objectives.

📝 Enhancement Note: The company culture emphasizes a blend of creativity, customer obsession, and teamwork. For a PT Framer, this means not only excelling in their craft but also contributing to a positive store atmosphere and collaborating effectively with the entire store team to meet business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales efforts while simultaneously producing high-quality framing orders within deadlines.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes requiring creative problem-solving to find the perfect framing solution.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with sharp tools, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons and while handling multiple customer requests simultaneously.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design principles, and conservation methods.

• Sales & Design Skills: Develop consultative selling skills, upselling techniques, and customer relationship management.

• Operational Proficiency: Gain experience in retail operations, including inventory management, merchandising, POS systems, and loss prevention.

• Industry Exposure: Become knowledgeable about art, photography, and various display methods relevant to custom framing.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines customer interaction with hands-on craft. The growth opportunities are substantial for someone looking to build a career in retail, particularly within a company that values specialized skills and offers clear advancement paths.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How did you handle a situation where a customer was unhappy with a product or service?" (Prepare with STAR method examples focusing on empathy, problem-solving, and achieving positive outcomes).

• Sales Approach: "How would you approach a customer who is browsing the custom framing section? What questions would you ask to understand their needs?" (Focus on consultative selling, building rapport, and understanding the value proposition of custom framing).

• Problem-Solving: "Imagine a customer wants a frame for a very unusual item. How would you approach finding a solution?" (Demonstrate critical thinking, resourcefulness, and a commitment to finding a solution, even if it requires research or a unique approach).

Company & Culture Questions:

• "Why Michaels? What interests you about working here, specifically in the framing department?" (Research Michaels' mission, values, and product offerings. Connect your passion for creativity or customer service to the company).

• "How do you handle working in a team environment, especially when tasks are demanding?" (Highlight your collaborative spirit, willingness to support colleagues, and positive attitude).

• "How do you ensure accuracy and attention to detail in your work, especially when dealing with custom orders?" (Emphasize your meticulous nature, adherence to processes, and commitment to quality). Portfolio Presentation Strategy:

• As a formal portfolio isn't expected, focus on presenting your skills and experiences verbally.

• Prepare specific examples from previous roles or personal projects that demonstrate your customer service, sales, problem-solving, and any hands-on or craft-related abilities.

• Be ready to discuss your understanding of the framing process and your enthusiasm for learning new skills.

📝 Enhancement Note: Interview preparation should focus on showcasing a strong customer service orientation, a proactive sales mindset, attention to detail, and a genuine interest in the craft of framing. The interviewer will be looking for candidates who are eager to learn and can contribute positively to the store team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, and any hands-on skills. Use keywords from the job description such as "customer service," "sales," "measuring skills," "retail operations," and "merchandising." Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in department sales through proactive customer engagement").

• Interview Preparation: Practice answering common retail interview questions using the STAR method. Be ready to discuss your understanding of custom framing and your enthusiasm for learning the craft. Prepare specific examples of your problem-solving skills and ability to work in a team.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Research the Brandon, FL store location if possible to gain local context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.