PT. Framer

📍 Job Overview

Job Title: PT. Framer

Company: Michaels Stores

Location: Poway, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include building customer relationships, executing sales and production targets for custom framing orders, and maintaining store standards.

• The position requires proficiency in operating framing equipment and adhering to operational procedures to ensure quality and timely order fulfillment.

• It also involves contributing to overall store operations, including merchandising, inventory management, and assisting with omnichannel processes.

📝 Enhancement Note: While the provided job title is "PT. Framer," the core responsibilities and skills align with a specialized retail role focused on custom framing services. The "PT" likely signifies "Part-Time," and the role is inherently on-site within a physical retail store environment. The core function is a blend of sales, customer service, and skilled production within the framing department.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging with shoppers, understanding their needs, and providing personalized custom framing solutions using the Elevated ABC Deliver methodology.

• Drive sales and production targets by effectively presenting framing options, upselling products, and ensuring customer satisfaction with custom orders.

• Accurately complete custom framing orders with a high degree of quality, adhering to established standards and delivery timelines to meet customer expectations.

• Maintain the readiness and presentation of the ready-made frame department, including any assigned areas for Single-Item Single-Out (SISO) and Directed Replenishment, ensuring a visually appealing and well-stocked display.

• Deliver friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring a positive shopping experience throughout the store.

• Uphold and execute Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and operational standards.

• Actively support shrink reduction and safety programs by adhering to security protocols and maintaining a safe working environment for both customers and team members.

• Foster positive interactions with colleagues, demonstrating respect and acceptance, and maintaining a positive attitude, especially during challenging situations.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient completion within budgetary guidelines.

• Operate the cash register and execute cash handling procedures accurately and according to established standards, ensuring all transactions are processed correctly.

• Acknowledge all customers, assist them in finding products, and provide appropriate solutions to their needs.

• Support and execute omnichannel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to enhance customer convenience and sales opportunities.

📝 Enhancement Note: The responsibilities listed are a blend of direct customer interaction, sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on building rapport and delivering tailored solutions, which is critical for a custom framing role. The inclusion of "SISO and Directed Replenishment" points to inventory management and merchandising tasks within the framing area.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific higher education is not explicitly required but may be beneficial for career advancement.

Experience: 0-2 years of experience is targeted, with a focus on retail environments and customer interaction.

Required Skills:

• Basic computer skills for transaction processing and potential system navigation.

• Basic measuring skills necessary for accurate custom framing order specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with proven ability to build rapport and provide solutions.

• Adherence to Standard Operating Procedures (SOPs) and company policies.

• Basic cash handling and transaction processing skills.

• Ability to work effectively in a fast-paced retail environment. Preferred Skills:

• Previous retail experience, particularly in a sales or customer-facing role.

• Experience in selling products and/or services, with a demonstrated ability to meet sales targets.

• Familiarity with custom framing processes or art display techniques.

• Knowledge of merchandising principles and visual presentation standards.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections in the original description directly inform these skills. The role is entry-level, so the focus is on fundamental skills and a willingness to learn specific framing operations. The "preferred" skills indicate areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating creativity, attention to detail, and customer-centric problem-solving, particularly if related to art, design, or crafts.

• For individuals with prior framing experience, showcasing examples of completed framing projects (e.g., through photographs) could be beneficial to illustrate technical proficiency and aesthetic judgment.

• Evidence of successful customer interactions or sales achievements in previous roles can serve as a proxy for demonstrating sales and service capabilities.

• Documentation of adherence to operational procedures or quality standards in prior roles can highlight reliability and process discipline. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with following Standard Operating Procedures (SOPs) for sales, production, and customer service within a retail context.

• The ability to describe a methodical approach to completing custom orders, from initial customer consultation to final product delivery, is important.

• An understanding of how to maintain organized and efficient workspaces, including framing areas and stock rooms, is expected.

📝 Enhancement Note: For an entry-level retail position like this, a formal process and systems portfolio is unlikely to be a strict requirement. The emphasis will be on the candidate's ability to articulate their understanding of processes and demonstrate relevant skills through discussion and past experiences, rather than a curated document. The "Portfolio Essentials" are framed to guide candidates on what types of experiences to highlight if they have them.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Access to remote medical consultations for convenience and efficiency.

• Flexible Spending Accounts (FSAs): Allows pre-tax savings for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with costs related to commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial aid to support employees in the adoption process.

• Employee Discounts: Significant discounts on Michaels products and services for team members.

• Partner Discount Programs: Additional savings opportunities through affiliated companies.

Working Hours: This is a part-time position. While the typical full-time work week is 40 hours, part-time hours will vary based on business needs and scheduling. The role may require working nights, weekends, and early mornings as specified in the work environment section.

📝 Enhancement Note: The salary range ($17.00 - $20.00/hour) is explicitly provided in the job description. The benefits listed are also detailed in the provided text. The "Working Hours" are clarified as part-time, with the understanding that flexibility, including nights and weekends, is a requirement based on the "Work Environment" section. The total hours for a full-time equivalent are noted as 40 for context, but the role is part-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing). Michaels operates as a leading retailer in the arts, crafts, and custom framing sectors, serving a broad customer base with creative needs and celebratory occasions. This context means the company culture is likely to be creative, customer-focused, and community-oriented.

Company Size: Michaels operates over 1,300 stores in North America, indicating a large, established retail organization with a significant employee base. This size suggests structured operational processes, corporate support systems, and opportunities for advancement within a large network.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history signifies stability and deep experience in the retail industry, with a strong brand presence and established operational frameworks.

Team Structure:

• The operations of a Michaels store typically involve a hierarchical structure with a Store Manager, Assistant Store Manager(s), and specialized team leads or associates (like framers, cashiers, visual merchandisers).

• The PT Framer would likely report to a Framing Department Manager or the Store Manager, working closely with other sales floor associates.

• Cross-functional collaboration is essential, requiring close coordination with inventory management, customer service, and other sales associates to ensure a cohesive store operation and customer experience. Methodology:

• Data Analysis & Insights: While not a primary analytical role, success in framing involves understanding customer preferences and sales trends to optimize product offerings and promotions within the department.

• Workflow Planning & Optimization: Efficiently managing custom framing orders, from consultation to production and delivery, requires strong workflow planning to meet deadlines and maintain quality.

• Automation & Efficiency: While direct automation may be limited for this role, efficiency is gained through effective use of framing equipment, accurate order processing, and streamlined customer interactions.

Company Website: www.michaels.com

📝 Enhancement Note: The company information is derived directly from the provided text, including the industry, size, and founding details. The "Methodology" section infers operational approaches relevant to a retail framing environment, focusing on customer-centric processes and efficiency. The team structure is a standard retail model.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Entry Level (0-2 years of experience) within the retail operations framework. It serves as a foundational position for individuals looking to enter the retail sector or specialize in customer-facing roles with a hands-on component. The responsibilities involve direct customer interaction, sales, and skilled production, offering a blend of service and technical application.

Reporting Structure: The PT Framer typically reports to a Framing Department Manager or directly to the Store Manager. This structure provides direct supervision and guidance, facilitating learning and adherence to company standards. Collaboration with fellow sales associates and potentially other department leads is also a key aspect of the day-to-day operational dynamic.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing high-quality products and exceptional service. Their role in maintaining store appearance and product availability also supports the overall shopping experience, indirectly influencing sales across all departments. The efficient execution of framing orders also helps manage operational costs and inventory.

Growth Opportunities:

• Operations Skill Advancement: Progression to a Full-Time Framer, Framing Department Lead, or specialized roles within the framing department.

• Retail Leadership Development: Opportunities to move into Assistant Manager or Store Manager roles, requiring broader retail management skills, P&L responsibility, and team leadership.

• Cross-Departmental Expertise: Development of skills in other retail areas such as visual merchandising, inventory management, or customer service leadership, opening doors to diverse roles within Michaels.

• Continuous Learning: Potential for training in advanced framing techniques, new product lines, and enhanced sales strategies to improve performance and broaden skill sets.

📝 Enhancement Note: The "Operations Career Level" is defined based on the "Experience Level" and the nature of the responsibilities. The "Reporting Structure" and "Operations Impact" are inferred from typical retail store organizational dynamics. "Growth Opportunities" are outlined based on common career paths within large retail organizations.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the custom framing department within a Michaels retail store. This involves direct interaction with the public in a climate-controlled environment.

Office Location(s): The specific location is 13343 Poway Rd, Poway, California. This is a physical retail store accessible to customers.

Workspace Context:

• Collaborative Environment: The role requires interaction with customers and fellow team members, fostering a collaborative and service-oriented atmosphere on the sales floor and within the framing department.

• Tools and Technology: Access to framing equipment, a glass cutter, a heat press, and a cash register system. Basic computer access is also noted.

• Team Interaction: Opportunities for daily interaction with other sales associates, department leads, and management, facilitating knowledge sharing and teamwork to meet store objectives.

Work Schedule: The work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. This part-time position requires flexibility to accommodate varying customer traffic and business demands.

📝 Enhancement Note: The "Work Environment" details provided in the original job description directly inform this section. The "Workspace Context" is elaborated to highlight the operational aspects relevant to a retail setting and the specific tools mentioned.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a review of the application and resume to assess basic qualifications, experience, and alignment with the role's requirements.

• In-Store Interview: May include a one-on-one interview with the hiring manager (Store Manager or Framing Manager) to discuss experience, customer service philosophy, and understanding of custom framing.

• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills, discuss their approach to operating equipment, or role-play customer interactions to assess practical abilities and communication style.

• Team Interaction: Potential for meeting other team members to assess cultural fit and collaboration potential within the store environment.

• Final Decision: Based on overall assessment of skills, experience, attitude, and fit with the company culture and team dynamics.

Portfolio Review Tips:

• For this role, a formal portfolio isn't typically required. However, candidates should be prepared to discuss relevant past experiences.

• Highlight Customer Service & Sales: Be ready to share specific examples of how you've built customer relationships, resolved issues, and contributed to sales in previous roles. Quantify achievements where possible (e.g., "increased customer satisfaction by X%," "exceeded sales targets by Y%").

• Demonstrate Problem-Solving: Provide examples of how you've tackled challenges in a retail or service environment, showcasing your ability to think on your feet and find effective solutions.

• Showcase Technical Aptitude: If you have prior experience with tools or equipment, be prepared to describe your proficiency and safety awareness. For framing, articulate any understanding of materials, design principles, or operational processes.

• Articulate Understanding of Process: Discuss your ability to follow instructions, adhere to SOPs, and maintain quality standards, particularly in a production or service delivery context.

Challenge Preparation:

• Customer Scenarios: Be ready to respond to hypothetical customer situations (e.g., a customer unhappy with a framing choice, a request for a rush order, or a complex custom framing need). Focus on active listening, empathy, and solution-oriented responses.

• Operational Questions: Prepare to discuss your understanding of retail operations, such as maintaining store appearance, handling inventory, or processing transactions accurately.

• Motivation and Fit: Be prepared to articulate why you are interested in Michaels, this specific role, and what you can bring to the team, emphasizing your enthusiasm for creativity and customer service.

📝 Enhancement Note: Given the entry-level nature of the role, the interview process is likely to be less formal than for senior operations positions. The focus will be on assessing fundamental customer service, sales aptitude, and the ability to learn and follow procedures. The "Portfolio Review Tips" are adapted to focus on discussing relevant experiences rather than presenting a formal document.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting or sealing. Proficiency in operating these tools safely and accurately is essential.

• Glass Cutter: A fundamental tool for custom framing to precisely cut glass or acrylic to size for framed artwork.

• Cash Register System: For processing sales transactions, handling cash, credit cards, and other payment methods, and potentially managing customer orders.

• Basic Computer Skills: For accessing company systems, potentially for order entry, inventory lookups, or communication.

Analytics & Reporting:

• While not a data analyst role, understanding basic sales metrics and performance indicators relevant to the framing department (e.g., sales per customer, order volume, turnaround time) may be beneficial for performance discussions. CRM & Automation:

• Customer Relationship Management (CRM) aspects: The "Elevated ABC Deliver" methodology implies a focus on building customer relationships, which is a core CRM principle. Understanding customer needs and preferences to offer tailored solutions is key.

• Omni Channel Processes: Support for processes like Buy Online, Pick Up In-Store (BOPIS) or ship-from-store requires interaction with digital order management systems.

📝 Enhancement Note: The "Tools & Technology Stack" is derived directly from mentions in the job description, such as "framing equipment," "glass cutter," "heat press," "cash register," and "basic computer skills." The "Omni Channel Processes" are also explicitly mentioned.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing building relationships, providing excellent service, and creating memorable experiences through custom framing solutions.

• Creativity & Celebration: Aligning with Michaels' core purpose, fostering an environment that supports creative expression and the celebration of life's moments through art and framing.

• Quality & Precision: A commitment to delivering high-quality custom framing orders on time, reflecting attention to detail and craftsmanship.

• Teamwork & Respect: Encouraging positive interactions, mutual respect, and collaborative efforts among team members to achieve store goals.

• Efficiency & Compliance: Adhering to Standard Operating Procedures (SOPs), safety programs, and operational standards to ensure smooth store operations and legal compliance.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to assist customers, share product knowledge, and ensure a seamless shopping experience, especially when a customer's needs span multiple departments or services.

• Process-Oriented Cooperation: Adherence to shared operational procedures (SOPs) for tasks like inventory management, stocking, and sales transactions ensures consistency and efficiency across the team.

• Supportive Environment: Fostering a positive atmosphere where team members can ask for help, share best practices, and support each other in meeting daily objectives and overcoming challenges.

📝 Enhancement Note: The "Team Culture & Values" are inferred from the company's stated purpose ("fuel the joy of creativity and celebration"), the emphasis on customer service and relationship building, and the general requirements of a retail environment focused on quality and efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer interactions and sales goals while also ensuring timely and high-quality production of custom framing orders can be demanding.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing, which can range from simple to highly complex, requires adaptability and creative problem-solving.

• Retail Pace: Working in a busy retail environment with fluctuating customer traffic, particularly during peak seasons or holidays, requires strong time management and the ability to multitask effectively.

• Learning Curve for Equipment: Mastering the operation of framing equipment and tools safely and efficiently, especially for those new to the craft, presents an initial learning challenge.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn new framing methods, matting techniques, and material knowledge to expand expertise.

• Sales and Customer Engagement Skills: Development through training on sales methodologies like "Elevated ABC Deliver," improving consultative selling and customer relationship management.

• Retail Operations Management: Potential for growth into roles with broader responsibilities, such as department supervision or assistant management, requiring leadership and operational oversight skills.

• Product Knowledge Expansion: Continuous learning about art supplies, framing materials, and current design trends to better advise customers.

📝 Enhancement Note: "Challenges" are identified based on the nature of the role's responsibilities (sales, production, customer service, equipment operation) and the retail environment. "Learning & Development Opportunities" are framed around skill enhancement within the framing specialization and potential progression into broader retail management roles.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales Approach: "Describe a time you went above and beyond to help a customer. How would you approach a customer who is unsure about their framing choices?" (Focus on active listening, empathy, and solution-oriented sales techniques).

• Operational Understanding: "How do you ensure accuracy when taking custom orders or measurements? What steps would you take to maintain a clean and organized workspace?" (Highlight attention to detail, process adherence, and organizational skills).

• Problem-Solving Scenarios: "Imagine a customer needs a frame for a very unusual item. How would you approach finding a solution? What would you do if you made a mistake on a framing order?" (Demonstrate creative problem-solving, resourcefulness, and accountability).

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working for Michaels, and specifically in the framing department?" (Connect your passion for creativity, art, or customer service to the company's mission).

• Teamwork & Collaboration: "Describe your ideal team environment. How do you contribute to a positive team dynamic?" (Emphasize collaboration, respect, and a willingness to support colleagues).

• Adaptability: "How do you handle busy periods or unexpected challenges in a retail setting?" (Showcase resilience, time management, and a proactive attitude).

Portfolio Presentation Strategy:

• Verbal Storytelling: Since a formal portfolio is unlikely, prepare to verbally "walk through" relevant past experiences. For example, describe a complex framing project you handled, a challenging customer interaction you resolved successfully, or a time you improved a process in a previous role.

• Highlight Key Skills: For each example, explicitly connect it back to the requirements of the PT Framer role – customer service, sales, attention to detail, technical aptitude, and adherence to procedures.

• Quantify Achievements: Whenever possible, use numbers or specific outcomes to demonstrate impact (e.g., "I consistently met or exceeded my sales goals," "I reduced framing order errors by 15% through implementing a new checklist").

• Showcase Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview questions are tailored to assess core competencies for a retail framing role: customer service, sales acumen, operational understanding, and problem-solving. The "Portfolio Presentation Strategy" is adapted to focus on verbal articulation of experience rather than a physical portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your Resume: Highlight any experience in customer service, sales, retail, or hands-on craft/art activities. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "operational procedures."

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, work in a team, and follow instructions.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values. Understand their commitment to creativity and customer experience.

• Practice your "Elevated ABC Deliver" Approach: Consider how you would engage with customers, understand their needs for custom framing, and present solutions. Even if you haven't used this exact methodology, be ready to discuss consultative selling.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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