PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Englewood, Colorado, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: 2026-04-20T00:00:00

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.

• Ensure a positive and efficient in-store customer experience through attentive service and product knowledge.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs.

• Contribute to a safe, clean, and well-organized retail environment that enhances the customer shopping experience.

📝 Enhancement Note: This role is categorized under Retail Operations due to its focus on in-store customer interaction, product display, and operational execution within a retail environment. The "PT" designation indicates a part-time position.

📈 Primary Responsibilities

• Engage customers with a consultative approach, utilizing "Elevated ABC Deliver" to build relationships and identify custom framing needs, thereby driving sales and production targets.

• Execute custom framing orders with meticulous attention to quality and timeliness, meeting customer expectations for crafted solutions.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly, proactive customer service, assisting shoppers in locating products and offering solutions to meet their creative needs.

• Support overall store operations by participating in truck un-loading and stocking processes, ensuring adherence to established standards and efficiency.

• Operate the cash register accurately and efficiently, adhering to all cash handling policies and procedures.

• Assist with and understand Omni channel processes to support a seamless customer experience across all sales channels.

• Maintain a safe, clean, and clutter-free store environment, adhering to all safety and shrink prevention programs.

📝 Enhancement Note: The primary responsibilities highlight a blend of direct customer sales, specialized production (framing), and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology focused on customer relationship building.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly required.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer proficiency for system navigation and order entry.

• Fundamental measuring skills for accurate custom framing specifications.

• Ability to safely and effectively operate framing equipment, including specialized tools like a glass cutter.

• Strong customer service and interpersonal skills to build rapport and address customer needs.

• Ability to execute tasks according to Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer interaction.

• Proven experience in selling products or services, with a track record of meeting sales goals.

• Familiarity with custom framing processes or a strong aptitude for learning craft-related skills.

• Experience with visual merchandising and maintaining store presentation standards.

📝 Enhancement Note: The requirements emphasize foundational skills necessary for a retail associate with a specialization in custom framing. The "0-2 years" experience level suggests an entry-level to junior role, with strong potential for on-the-job training in specialized areas like framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight instances where they have successfully:
  • Improved customer satisfaction through exceptional service or problem-solving.
  • Contributed to sales growth through proactive engagement or upselling.
  • Streamlined a process or improved efficiency in a previous role.
  • Demonstrated attention to detail in production or order fulfillment.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to documented processes, such as:

  • Standard Operating Procedures (SOPs) for customer service, sales, and operational tasks.

  • Workflow for custom framing order creation, production, and completion.

  • Inventory management and replenishment processes.

  • Cash handling and transaction procedures.

📝 Enhancement Note: For an entry-level retail role, a formal portfolio is less common. However, demonstrating an understanding of process adherence and highlighting past achievements through examples in a resume or during an interview is crucial. The focus is on the ability to follow established procedures and learn new ones.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

This range reflects the estimated base pay for the PT Framer position in Englewood, Colorado, based on the provided information and typical retail pay scales for similar roles in the region. Factors such as experience, specific skills, and the exact store's performance metrics may influence the final offer within this range.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Access to additional benefits as detailed on mikbenefits.com

Working Hours: This is a PART_TIME position. While specific hours are not detailed, typical part-time retail schedules include evenings, weekends, and early mornings, with the expectation of working approximately 40 hours per week in total, though individual schedules may vary.

📝 Enhancement Note: The salary range is derived directly from the provided job description. The benefits listed are also explicitly mentioned, indicating a comprehensive package for part-time employees. The mention of "approximately 40 hours per week" for a part-time role is unusual and might indicate potential for more consistent hours than typical part-time positions, or it could be a slight misstatement in the original posting.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large enterprise, with over 1,300 stores in the US and Canada, and a significant online presence. This size implies established processes, structured training, and opportunities for diverse team interactions.

Founded: 1973. With a long history, Michaels has developed a strong brand identity and deep expertise in the creative arts and crafting market.

Team Structure:

• The PT Framer will be part of a store-level team, likely working under a Store Manager, Assistant Store Manager, and potentially a dedicated Framing Department Manager or Lead.

• Collaboration is expected with fellow sales associates, cashiers, and potentially visual merchandisers.

Methodology:

• Emphasis on Standard Operating Procedures (SOPs) ensures consistency in customer service, sales processes, and operational tasks.

• The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement, focusing on building relationships and delivering tailored solutions.

• A strong focus on visual merchandising and maintaining a well-stocked, appealing store environment is a core operational practice.

• Commitment to safety and shrink prevention programs is integrated into daily operations.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is geared towards fostering creativity, customer engagement, and operational efficiency within a large retail footprint. The structured approach to sales and operations is a key characteristic.

📈 Career & Growth Analysis

Operations Career Level: This PT Framer role is positioned at an entry-level to junior associate level within the retail operations framework. It involves direct customer interaction, specialized production tasks, and adherence to established store procedures.

Reporting Structure: The role typically reports to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Lead or Department Manager if one is designated for the store.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient operations in framing and customer service enhance the store's reputation and profitability.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design principles, and advanced framing equipment operation.

• Sales Development: Progress to roles with higher sales targets or specialized sales functions within the store.

• Leadership Potential: With demonstrated performance and leadership capabilities, opportunities may exist to move into supervisory roles like Framing Lead, Key Holder, or Assistant Manager positions.

• Cross-Training: Gain experience in other store departments, such as merchandising, inventory, or customer service, broadening operational knowledge.

📝 Enhancement Note: While an entry-level position, Michaels often provides pathways for growth from associate roles to leadership positions within the store environment, particularly for those who demonstrate strong customer service, sales acumen, and operational diligence.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop area within the store.

Office Location(s): The specific location is Englewood, Colorado, at 9565 E County Line Rd. This is a customer-facing environment.

Workspace Context:

• The environment is climate-controlled in public areas, with potential for non-climate-controlled stock rooms.

• The framing shop involves specialized tools and materials, including glass cutters and heat presses, requiring careful handling and adherence to safety protocols.

• Opportunities for interaction with a diverse customer base throughout the day.

• Team members may also be involved in outdoor tasks, such as retrieving shopping carts or during truck unloads.

Work Schedule: This is a PART_TIME position. Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. While "approximately 40 hours per week" is mentioned, typical part-time roles have variable hours.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability to different tasks and conditions. The framing shop specifically is a specialized area with unique operational considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and a brief phone or virtual screening to assess basic qualifications and interest.

• In-Store Interview: This will likely be the primary interview stage, conducted by store management. It will focus on customer service skills, problem-solving abilities, and cultural fit. Be prepared to discuss your experience with customer interactions and your approach to sales.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills, discuss how you would approach a framing consultation, or answer scenarios related to customer service and operational tasks.

• Final Interview/Offer: May involve a final discussion with a store manager or HR representative, followed by a job offer.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. Instead, prepare to discuss specific examples from your past experiences that demonstrate:
  • Your customer service philosophy and how you build relationships.
  • Instances where you successfully sold a product or service, highlighting your approach.
  • How you’ve handled challenging customer situations and resolved them effectively.
  • Examples of your attention to detail and commitment to quality in your work.
  • Any experience with inventory management, merchandising, or operational tasks.

Challenge Preparation:

• Be ready for situational questions designed to assess your problem-solving skills and customer service approach. Examples:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you went above and beyond to assist a customer."
  • "How would you balance customer service demands with production tasks during a busy period?"

• Prepare questions to ask the interviewer about the team, store operations, training, and growth opportunities.

📝 Enhancement Note: The interview process for this role will likely be hands-on and focused on assessing practical skills and interpersonal abilities relevant to a retail and custom framing environment. Highlighting transferable skills from previous roles is key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, managing customer accounts, and handling payments. Proficiency in cash handling and POS operation is essential.

• Custom Framing Software: Michaels likely uses specialized software for designing custom frames, calculating pricing, and managing orders. Familiarity with design or CAD software is a plus, but not required, as training will be provided.

• Measuring Tools: Standard measuring tapes, rulers, and potentially specialized framing measurement devices.

• Framing Equipment: Operation of specialized machinery such as mat cutters, frame saws, jointers, and potentially heat presses for mounting or sealing.

Analytics & Reporting:

• Basic understanding of sales metrics and performance indicators relevant to retail, such as conversion rates, average transaction value, and sales per square foot.

CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a CRM-like approach to customer relationship management, focusing on tracking customer preferences and interaction history to drive sales.

• Basic awareness of Omni channel processes, which may involve order fulfillment from online orders or in-store pickup.

📝 Enhancement Note: The technology stack for this role is a mix of standard retail POS systems and specialized equipment and software for the custom framing function. Candidates should emphasize their ability to learn new systems and operate equipment safely.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive and memorable experience, especially within the custom framing service.

• Creativity & Passion: Embracing the joy of creativity and encouraging it in both customers and team members.

• Teamwork & Respect: Fostering a positive and respectful environment where all team members are valued and supported.

• Operational Excellence: Adhering to SOPs, maintaining high standards for quality, safety, and store presentation.

• Efficiency & Productivity: Contributing to the smooth functioning of the store, including timely order completion and effective task management.

Collaboration Style:

• Cross-Functional Integration: Working collaboratively with all store team members to ensure seamless operations, from stocking and merchandising to sales and customer service.

• Process Adherence: Following established workflows and procedures to ensure consistency and quality across all tasks.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Problem-Solving Together: Collaborating with colleagues and management to address customer issues or operational challenges efficiently.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative spirit, customer-centricity, and solid operational execution. Team members are expected to be collaborative and supportive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, framing production, general store duties, and stocking during peak times requires effective time management and prioritization.

• Learning Specialized Skills: Mastering the intricacies of custom framing, including design, material selection, and equipment operation, requires dedicated learning and practice.

• Maintaining High Standards: Consistently delivering high-quality custom framing and exceptional customer service while adhering to strict company standards and procedures.

• Adapting to Retail Fluctuations: Managing workflow and customer interactions during busy holiday seasons or promotional periods.

Learning & Development Opportunities:

• Framing Certification: Potential for formal training or certification in custom framing, enhancing expertise and career prospects within the field.

• Sales & Customer Service Training: Ongoing development in sales techniques, customer relationship management, and conflict resolution.

• Operational Skill Enhancement: Opportunities to learn about visual merchandising, inventory management, loss prevention, and other retail operations functions.

• Leadership Development: For high-performing individuals, pathways exist to develop leadership skills for supervisory or management roles.

📝 Enhancement Note: This role offers a clear path for skill development in a specialized craft and provides foundational retail operational experience, with potential for advancement within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe your approach to helping a customer find the perfect framing solution for a valuable piece of art." "Tell me about a time you successfully upsold a product or service." "How would you handle a customer who is unsure about their design choice?"

• Problem-Solving & Operations: "Imagine you have a custom framing order due today, but the customer is calling to request a change. How would you manage this situation?" "How do you ensure accuracy when taking measurements or orders?" "What steps do you take to maintain a clean and organized workspace?"

• Teamwork & Culture: "What does excellent teamwork look like to you in a retail environment?" "How do you stay motivated during a slow sales period?" "Why are you interested in working at Michaels?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Understand their product offerings beyond framing. Be prepared to discuss how your personal values align with the company's.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally present 2-3 specific examples of achievements from previous roles.

  • Example 1 (Customer Service/Sales): Detail a time you built a strong customer relationship or exceeded sales expectations, focusing on your actions and the positive outcome.
  • Example 2 (Problem-Solving/Detail-Oriented): Describe a situation where your attention to detail prevented an error or how you resolved a challenging customer issue effectively.
  • Example 3 (Operational Contribution): Discuss any instances where you improved efficiency, maintained store standards, or contributed to team success.

• Be ready to articulate your understanding of the custom framing process and your enthusiasm for learning it.

📝 Enhancement Note: The interview will likely focus on behavioral questions to assess your customer service aptitude, problem-solving skills, and alignment with Michaels' culture. Prepare specific, concrete examples to illustrate your capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, equipment, or visual merchandising. Use keywords from the job description.

• Portfolio Preparation: Mentally prepare 2-3 strong examples of your past work using the STAR method, focusing on customer interactions, problem-solving, and attention to detail, relevant to a retail and custom framing environment.

• Interview Practice: Rehearse answers to common retail interview questions, particularly those related to customer service, sales, and handling operational tasks. Practice articulating your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), mission, and values to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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