PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Walker, Michigan, United States

Job Type: PART_TIME

Category: Retail Operations / Sales & Customer Service

Date Posted: 2026-05-22

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Design: Focus on building strong customer relationships by providing expert consultation and design for custom framing solutions, directly impacting sales performance and customer satisfaction.

• Operational Excellence: Execute retail operations with a high degree of quality, adhering strictly to Standard Operating Procedures (SOPs) for sales, production, and inventory management to ensure efficiency and compliance.

• Product & Merchandising Expertise: Maintain visual merchandising standards for both custom framing and ready-made frame departments, ensuring a well-stocked, safe, and inviting store environment for customers.

• Process Adherence & Efficiency: Actively participate in all store operational processes, including truck unloading, stocking, and omni-channel fulfillment, to support overall store efficiency and team objectives.

📝 Enhancement Note: While the title "PT Framer" might suggest a purely production role, the description emphasizes customer interaction, sales, and relationship building, indicating a hybrid role with significant customer-facing responsibilities akin to a design consultant or sales associate with specialized framing knowledge. The mention of "Elevated ABC Deliver" suggests a structured sales approach focused on customer engagement and solution selling.

📈 Primary Responsibilities

• Custom Framing Sales & Design: Engage customers to understand their framing needs, provide expert design advice, and facilitate the creation of custom framing orders, driving sales and ensuring customer delight.

• Production & Quality Control: Accurately and efficiently produce custom framing orders, ensuring high-quality craftsmanship and on-time completion according to customer specifications and company standards.

• Store Operations & Merchandising: Maintain the visual appeal and stock levels of the ready-made frame department, SISO (Single Item, Single Occurrence) products, and directed replenishment areas.

• Customer Service & Engagement: Provide friendly and helpful customer service, assisting shoppers in locating products, offering solutions, and creating a positive and memorable shopping experience.

• Operational Support: Participate in essential store operations such as truck un-loading, stocking, inventory management, and omni-channel order fulfillment to ensure smooth store functioning.

• Cash Handling & Transactions: Accurately operate the cash register, manage cash handling procedures, and execute financial transactions according to company standards.

• Safety & Shrink Prevention: Support and adhere to company programs for safety and shrink reduction, contributing to a secure and loss-preventive work environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/design and operational execution. The emphasis on "Elevated ABC Deliver" points towards a consultative sales methodology where building relationships and understanding customer needs are paramount before proposing solutions. This implies a need for strong interpersonal skills alongside technical framing abilities.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role or retail environment is preferred.

Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and basic software for order entry and customer management.

• Basic Measuring Skills: Proficiency in accurate measurement for framing projects.

• Framing Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Demonstrated ability to engage customers, understand needs, and provide solutions with a positive attitude.

• Cash Handling Proficiency: Accuracy and responsibility in managing financial transactions.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting is beneficial for understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products or services, particularly in a consultative or solution-oriented manner.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Merchandising Acumen: Understanding of visual merchandising principles to maintain attractive displays.

📝 Enhancement Note: The "0-2 Years" experience level suggests that extensive prior framing or sales experience is not a prerequisite. The emphasis on "basic" skills indicates that the company is willing to train candidates on specific framing equipment and advanced sales techniques. The preferred skills point towards candidates who can quickly adapt and contribute to the sales and service aspects of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples demonstrating how you've built customer relationships and provided solutions, highlighting your consultative approach.

• Sales Performance Metrics: Quantifiable achievements in sales, customer satisfaction, or upselling, showcasing your ability to drive revenue.

• Design & Problem-Solving Examples: Visual examples or descriptions of framing projects where you applied creativity or solved a unique customer challenge.

• Process Improvement Contributions (if applicable): Any instances where you identified and implemented a more efficient process in a previous role, especially related to service or production.

Process Documentation:

• Workflow Design & Optimization: While not explicitly required for this entry-level role, understanding how to follow and potentially suggest improvements to framing order workflows, customer engagement sequences, and store operational processes is advantageous.

• Implementation & Automation: Experience with POS systems and basic computer applications demonstrates an ability to implement and utilize existing systems effectively.

• Measurement & Analysis: Ability to track personal sales performance and understand how individual contributions impact store-level metrics is key.

📝 Enhancement Note: For an entry-level "PT Framer" role, a formal portfolio might not be strictly required during the initial application. However, candidates should be prepared to discuss relevant experiences and demonstrate their understanding of customer service, sales, and operational processes. If a candidate has prior retail or design experience, showcasing examples of successful customer engagements and sales achievements would be highly beneficial. The emphasis should be on transferable skills and a willingness to learn.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level retail position, the salary is likely to be at or near the local minimum wage, potentially ranging from $12.00 to $16.00 per hour in Walker, Michigan, depending on prior experience and specific store performance.

Benefits:

• Health Insurance: Medical, dental, and vision insurance are offered, likely on a pro-rated basis for part-time employees, or available for enrollment.

• Paid Time Off (PTO): Accrued PTO is provided, allowing for paid time away from work.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for creative individuals.

• Other Benefits: The company notes "much more," which could include retirement savings plans (e.g., 401k), employee assistance programs, and potential for advancement.

Working Hours: This is a PART_TIME position. The exact number of hours per week will vary. The job description notes that work hours include nights, weekends, and early mornings, reflecting typical retail scheduling demands.

📝 Enhancement Note: Salary estimates are based on typical part-time retail associate wages in the Walker, Michigan area, considering the entry-level experience requirement and the nature of the role. Benefits for part-time employees often differ from full-time but Michaels appears to offer a robust package. The requirement for nights, weekends, and early mornings is standard for retail roles and should be a key consideration for applicants.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail. Michaels operates as a leading destination for arts, crafts, and home decor, with a significant focus on custom framing.

Company Size: Michaels is a large enterprise, with over 1,300 stores across North America. This scale implies structured operations, established processes, and opportunities for growth within a significant retail footprint.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history suggests stability and a deep understanding of the creative consumer market.

Team Structure:

• Store Level: The PT Framer will be part of a store team typically led by a Store Manager, Assistant Store Manager, and potentially Department Specialists or Key Holders. The Framer likely reports directly to a manager or designated supervisor overseeing the framing department and sales floor.

• Cross-functional Collaboration: Collaboration will be essential with other store associates for general customer service, inventory management, and operational tasks. There will also be interaction with customers for design and sales consultations.

• Operational Alignment: The role adheres to company-wide SOPs and programs, ensuring consistency across all locations and alignment with corporate directives.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, particularly through the "Elevated ABC Deliver" sales methodology.

• Process-Driven Operations: Adherence to SOPs is critical for ensuring quality, safety, and efficiency in all aspects of store operations, from sales and production to inventory and merchandising.

• Data-Informed Merchandising: While not explicitly stated for this role, the company likely uses data to inform product selection, inventory levels, and merchandising strategies to optimize sales and customer engagement.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is geared towards fostering creativity and providing excellent customer experiences. For a Framer, this means being part of a team that values artistry, customer engagement, and operational efficiency within a structured retail environment. The large company size offers stability and potential career pathways, though day-to-day operations are guided by established retail procedures.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time role (PT Framer) within the retail operations and customer service domain. It's designed for individuals starting their careers or seeking flexible employment, focusing on direct customer interaction, sales, and technical production skills.

Reporting Structure: The PT Framer will typically report to an Assistant Store Manager or a designated Department Lead/Manager responsible for the framing department and sales floor operations. This structure provides direct supervision and guidance.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and excellent service. Efficient execution of daily tasks, including production and merchandising, supports the store's operational health and profitability.

Growth Opportunities:

• Framing Specialization: Potential to become a lead framer or custom framing specialist, taking on more complex projects and training new team members.

• Sales & Design Progression: Advancement into roles with broader sales responsibilities or design consulting, leveraging customer relationship skills.

• Retail Management Track: For ambitious individuals, this role can serve as a stepping stone to supervisory positions like Key Holder, Assistant Department Manager, or Assistant Store Manager, and eventually Store Manager.

• Cross-Departmental Experience: Opportunity to gain experience in other store departments, broadening skill sets within retail operations.

📝 Enhancement Note: This role is positioned as an excellent entry point into the retail industry, particularly for those interested in creative product sales and hands-on production. The growth path is clearly defined within the retail store hierarchy, with opportunities to specialize or move into management roles. The company's emphasis on training and development supports internal mobility.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace will be within a Michaels store, encompassing the sales floor, the custom framing shop, and stockroom areas.

Office Location(s): The specific location is 3310 Alpine Ave NW, Unit 5, Walker, Michigan. This is a retail store environment, likely situated in a shopping center or commercial district.

Workspace Context:

• Customer Interaction Zone: The sales floor and custom framing counter are primary interaction points, requiring a friendly, professional, and accessible demeanor.

• Production Area: The frame shop is a dedicated workspace equipped with tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Stockroom & Support Areas: Access to stock rooms for inventory management and truck un-loading is part of the operational environment. Some stock rooms may not be climate-controlled.

• Collaborative Atmosphere: While individual tasks are performed, teamwork is essential for managing store flow, customer assistance, and operational demands.

Work Schedule: The schedule is flexible and part-time, requiring availability for nights, weekends, and early mornings. This adaptability is crucial for meeting store operational needs and customer traffic patterns.

📝 Enhancement Note: The work environment is a dynamic retail setting. The PT Framer will experience both customer-facing interactions on the sales floor and hands-on production work in the frame shop. The schedule flexibility is a key characteristic, typical of part-time retail positions, requiring adaptability from the employee.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application through the Workday portal.

• Screening Call/Interview: A brief phone or video call with an HR representative or store manager to assess basic qualifications, availability, and interest.

• In-Person Interview: Typically involves a one-on-one or panel interview with the store manager and/or department supervisor. This will focus on customer service skills, sales aptitude, problem-solving abilities, and understanding of the framing role.

• Practical Assessment (Potentially): While not explicitly stated, a brief demonstration of measuring skills or discussion about handling customer inquiries might occur.

• Offer & Onboarding: Successful candidates will receive an offer and proceed with background checks and onboarding.

Portfolio Review Tips:

• Focus on Transferable Skills: Since a formal portfolio may not be expected, be ready to articulate experiences that demonstrate customer service, sales, problem-solving, and any creative or technical skills.

• Case Studies in Conversation: Prepare to discuss specific examples of how you've:

  • Handled a challenging customer situation and resolved it successfully.
  • Contributed to sales targets or upsold a product/service.
  • Solved a problem in a previous role, particularly related to efficiency or customer satisfaction.
  • Applied creative thinking or attention to detail.

• Framing Interest: Express genuine enthusiasm for custom framing, art, and helping customers bring their visions to life.

Challenge Preparation:

• Customer Scenarios: Be ready to role-play or discuss how you would handle common customer interactions, such as:

  • A customer who is unsure about framing options.
  • A customer with a unique or sentimental item to frame.
  • Handling a complaint or return.

• Sales Approach: Be prepared to discuss how you would approach selling custom framing, focusing on understanding customer needs and offering tailored solutions.

• Operational Awareness: Understand the importance of SOPs, safety, and store presentation.

📝 Enhancement Note: For this role, the interview process will likely heavily weigh customer service, sales potential, and attitude over a formal portfolio. Candidates should focus on preparing compelling stories and examples from past experiences that highlight relevant skills and a strong work ethic. The ability to communicate enthusiasm for creativity and customer engagement will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Michaels uses a proprietary POS system for transactions, customer lookups, and order entry. Proficiency in using such systems is essential.

• Custom Framing Equipment: Includes specialized tools for cutting glass, mats, and assembling frames (e.g., glass cutter, mat cutter, framing points, heat press).

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for framing.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a customer-focused approach that may be supported by CRM functionalities within the POS or a separate system for tracking customer preferences and order history.

📝 Enhancement Note: The technology stack for this role is largely focused on operational tools: POS for transactions, specialized equipment for production, and basic measuring tools. Familiarity with any retail POS system is a strong advantage. The company likely provides training on their specific framing equipment and software.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Creativity & Passion: Fostering an environment that celebrates art, crafting, and personal expression.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive work environment.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's work and contributions.

• Efficiency & Quality: Striving for high standards in both production and operational tasks to ensure customer satisfaction and store performance.

Collaboration Style:

• Service-Oriented Teamwork: Associates are expected to support each other in serving customers, managing workload, and maintaining store standards.

• Cross-Functional Support: The role requires interacting with and supporting various aspects of store operations, from sales and production to inventory and visual merchandising.

• Open Communication: Encouraging clear communication to resolve issues, share information, and improve processes within the store team.

📝 Enhancement Note: Michaels emphasizes a culture that balances creative passion with operational discipline. Team members are expected to be customer-centric, collaborative, and committed to quality and integrity. For a Framer, this translates to being a helpful, creative problem-solver who also adheres to store procedures and contributes positively to team efforts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales, Production, and Service: Effectively managing time to attend to walk-in customers, fulfill framing orders, and maintain store standards simultaneously.

• Handling Diverse Customer Needs: Meeting the varied design preferences and technical requirements of customers for their framing projects.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools, which can be physically demanding.

• Adapting to Retail Schedules: Working nights, weekends, and early mornings requires flexibility and commitment.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and production techniques.

• Sales & Design Consultation: Enhance consultative selling skills, learning how to effectively guide customers through design choices and upsell opportunities.

• Retail Operations Knowledge: Gain a comprehensive understanding of retail store management, inventory, merchandising, and customer service best practices.

• Career Advancement: Potential to move into leadership roles within Michaels stores, such as Department Specialist, Key Holder, or Assistant Manager.

📝 Enhancement Note: The challenges are typical of a hands-on retail role that combines customer interaction with production. The growth opportunities are well-defined within the company's retail structure, offering paths for specialization or broader management experience. Continuous learning in design trends, materials, and sales techniques will be key for success and advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"

• Sales & Persuasion: "How would you approach selling a custom framing solution to someone who is on the fence?" "What steps would you take to understand a customer's needs for their artwork?"

• Problem-Solving & Initiative: "Tell me about a time you had to solve a problem quickly to meet a deadline." "How would you ensure accuracy when taking custom order measurements?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in a creative role like a Framer?"

• "How do you approach working as part of a team in a retail environment?"

Portfolio Presentation Strategy:

• Verbal Storytelling: Prepare to share specific, concise examples of your customer interactions, sales successes, or instances where you demonstrated attention to detail and creativity.

• Highlight Transferable Skills: Emphasize experiences in previous roles (retail, service, creative projects) that demonstrate your ability to learn quickly, work with customers, and handle tasks accurately.

• Enthusiasm for Creativity: Clearly articulate your passion for art, design, and helping customers preserve and display their cherished items through framing.

• Focus on "Elevated ABC Deliver": If you've researched this methodology, be ready to discuss how you would apply its principles of building rapport, understanding needs, and providing solutions.

📝 Enhancement Note: The interview will likely assess a candidate's customer service aptitude, sales potential, and ability to learn and follow processes. Be prepared to provide concrete examples from past experiences that showcase these qualities. Showing genuine interest in art, creativity, and helping customers will be highly beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal, accessible via the provided job link.

• Tailor Your Resume: Highlight any experience in customer service, sales, handling cash, working with tools, or creative/artistic endeavors. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "computer skills."

• Prepare for Customer Scenarios: Think about specific examples of how you've handled customer requests, resolved issues, and provided excellent service. Be ready to share these during an interview.

• Research Michaels & Custom Framing: Familiarize yourself with Michaels' products, services, and their commitment to creativity. Understand the value of custom framing for customers.

• Practice Your "Elevated ABC Deliver" Approach: If you are familiar with this sales methodology, be prepared to discuss how you would implement it. If not, focus on demonstrating your ability to build rapport, listen actively, and offer solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.