pt framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Easton, Pennsylvania, United States

Job Type: Part Time

Category: Retail Operations / Sales Associate

Date Posted: 2026-07-28

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building strong customer relationships to understand their needs for art and framing solutions, driving sales, and ensuring production quality for custom framing orders.

• The position also involves maintaining store standards, including merchandising, stock availability, and a safe, clean shopping environment.

• Operational duties extend to assisting with inventory management, stocking, and accurate cash handling.

📝 Enhancement Note: While the job title is "pt framer," the responsibilities clearly indicate a customer-facing retail role with a specialization in custom framing, rather than a pure operations or back-office role. The focus is on the blend of sales, customer service, and operational execution within the framing department.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging with them, understanding their creative projects, and recommending personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to enhance the customer experience and drive sales of custom framing services.
  • Proactively assist customers in locating products and identifying solutions to meet their needs.

• Custom Framing Production & Quality:

  • Accurately complete custom framing orders, ensuring high standards of quality and adherence to delivery timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including Single-Item, Single-Order (SISO) and Directed Replenishment processes.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards and timelines.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, regulations, and operational standards.
  • Support company shrink and safety programs through vigilant observation and adherence to protocols.

• Teamwork & Professionalism:

  • Interact positively and respectfully with colleagues, remaining calm and professional even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for others by projecting a positive image.

  • Assist with Omni-channel processes as required, ensuring seamless customer experiences across different service platforms.

📝 Enhancement Note: The responsibilities outline a blend of sales, customer service, and operational tasks within a specific retail department. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on consultative selling and relationship building, which is crucial for custom framing services.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a high school diploma or equivalent is typically expected for retail positions. Experience:

• 0-2 years of experience in a customer-facing role.

• Demonstrated ability to learn and apply new skills quickly, particularly in operational and customer service contexts.

• Experience in a retail environment is preferred.

• Prior experience in selling products or services directly to customers is a significant advantage. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a friendly and helpful demeanor.

• Custom Framing Knowledge: Basic understanding of framing concepts and the ability to learn to operate framing equipment and glass cutters.

• Sales Acumen: Aptitude for understanding customer needs and translating them into profitable custom framing solutions.

• Operational Proficiency: Basic computer skills for point-of-sale (POS) and potentially inventory management systems; basic measuring skills for framing accuracy.

• Team Collaboration: Ability to work effectively with a team, support colleagues, and contribute to a positive work environment.

Preferred Skills:

• Retail Sales Experience: Proven track record in retail sales, with an ability to meet or exceed sales targets.

• Art/Design Aptitude: An interest in art, design, or creative projects can enhance the ability to consult with customers on framing solutions.

• Equipment Operation: Familiarity with operating specialized equipment like heat presses or other production machinery.

• Inventory Management: Experience with stock management, visual merchandising, and maintaining product availability.

📝 Enhancement Note: The "0-2 years" experience level suggests that candidates with some relevant customer service or retail exposure will be considered, with a strong emphasis on trainable skills like operating framing equipment and sales techniques. The "preferred" skills highlight areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly mentioned for this entry-level retail role, candidates are expected to demonstrate their understanding of core retail processes through their application and interview.

• Customer Service Case Studies: Be prepared to discuss instances where you successfully resolved customer issues or exceeded customer expectations.

• Sales Process Examples: Ability to articulate how you would approach a customer needing custom framing, from initial consultation to order completion.

• Operational Execution: Examples of how you have maintained store standards, managed inventory, or contributed to efficient store operations in previous roles.

• Problem-Solving Scenarios: Discuss how you would handle common retail challenges, such as managing a busy store, dealing with product stockouts, or operating equipment safely.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their commitment to following established processes for customer service, sales, production, and store operations.

• Familiarity with point-of-sale (POS) systems and basic data entry is expected.

📝 Enhancement Note: For a part-time retail position focused on framing, a formal portfolio is less likely to be a requirement. However, the ability to articulate past experiences and demonstrate an understanding of key retail processes (customer service, sales, operations, safety) through interview responses and resume content is essential.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part time" employment type, entry-level to 2 years of experience, and the retail/customer service nature of the role, the estimated hourly wage in Easton, Pennsylvania, is likely to range from $13.00 to $17.00 per hour.

• This estimate considers the local minimum wage, the specific skills required (custom framing operation), and the benefits package offered. Benefits:

• For eligible team members:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance

• All team members enjoy:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. The job description implies flexibility is needed, stating "work hours include nights, weekends and early mornings."

• The listed ai_working_hours: 40 is likely a system default for a full-time equivalent; actual hours for this part-time role will be less, but may involve a range of shifts to cover store operating hours.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail associate wages in Pennsylvania for roles requiring specific skills like custom framing operation. The comprehensive benefits package is a significant draw, especially the 401(k) match and tuition assistance, which are valuable for career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America for arts, crafts, and home decor.

Company Size: Large Enterprise (over 10,000 employees globally, based on typical Michaels corporate structure and store count). This means established processes, structured training, and potential for internal mobility.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• Store Level: This role is part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Departmental Focus: The primary team interaction will be within the custom framing department and with other in-store associates.

• Cross-functional Collaboration: Collaboration will occur with other store departments (e.g., core craft supplies, seasonal decor) and potentially with corporate support for operational or HR matters.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and delivering solutions ("Elevated ABC Deliver").

• Process Adherence: Strong focus on Standard Operating Procedures (SOPs) for consistency and compliance.

• Operational Efficiency: Involvement in stocking, inventory management, and maintaining store standards to ensure smooth operations.

• Sales-Driven: A culture that encourages driving sales and achieving production targets.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates on a large scale, suggesting a structured environment with established training programs. The culture likely balances customer-facing service with operational efficiency and sales performance, particularly within specialized departments like custom framing.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career retail position. It serves as a foundational role in understanding store operations, customer service, and specialized product sales.

Reporting Structure: Typically reports to a Framing Department Manager or a Store Manager, who oversees all in-store operations and personnel.

Operations Impact: While not a traditional "operations" role in the sense of supply chain or complex system management, this position directly impacts store-level operational efficiency by ensuring the framing department runs smoothly, maintains quality standards, and contributes to overall store sales and customer satisfaction.

Growth Opportunities:

• Advancement within Framing: Potential to become a lead framer, department manager, or supervisor within the framing department.

• Cross-Training: Opportunities to gain experience in other store departments, leading to broader retail skill sets.

• Store Leadership: Progression to Assistant Store Manager or Store Manager roles, requiring broader operational and leadership experience.

• Corporate Roles: With experience and further education/training, potential career paths in merchandising, visual arts, or even operations support at a corporate level.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and retail operations.

📝 Enhancement Note: For individuals starting in retail, this role offers a clear path for growth within the store environment. The emphasis on custom framing provides a specialized skill that can be a stepping stone to more senior roles within Michaels or related creative industries.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop area.

Office Location(s): Easton, Pennsylvania. The specific store location is 4447 Southmont Way.

Workspace Context:

• Customer-Facing: High interaction with the public in a climate-controlled retail environment.

• Framing Shop: The framing area involves hands-on work with equipment like glass cutters and heat presses, requiring attention to detail and safety.

• Stock Areas: May involve working in stock rooms, which might not always be climate-controlled, particularly during truck unloads.

• Team Interaction: Opportunities for collaboration with fellow store associates and management.

Work Schedule:

• Part-time position with the expectation of working nights, weekends, and early mornings to cover store operating hours and customer demand. Flexibility in scheduling is key.

📝 Enhancement Note: The environment is dynamic and requires adaptability. The framing shop presents a unique workspace within a standard retail setting, blending creative production with customer interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location. This will likely include:

  • Behavioral Questions: To assess customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer," "How do you prioritize tasks when busy?").
  • Situational Questions: To gauge how you would handle specific scenarios (e.g., "A customer wants a frame for a very large, unique piece of art. How would you approach this?").
  • Skills Assessment: Discussion about your comfort level with basic computer tasks, measuring, and any experience with tools or equipment.
  • Company Fit: Questions to understand your alignment with Michaels' values and culture.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would handle a framing order consultation.

• Final Steps: Reference checks and offer extension.

Portfolio Review Tips:

• While no formal portfolio is typically required for this role, your resume and interview responses serve as your "portfolio."

• Quantify Achievements: Use your resume to highlight any quantifiable results from previous roles (e.g., "Increased department sales by X%," "Reduced customer wait times by Y minutes").

• STAR Method: Prepare to discuss your experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Showcase Relevant Skills: Emphasize any experience with custom work, sales, customer service, or handling specialized equipment.

• Demonstrate Enthusiasm: Express genuine interest in art, creativity, and helping customers bring their projects to life.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play or discuss how you'd handle a customer request or complaint.

• Sales Approach: Think about how you would consult with a customer to sell a custom framing solution, focusing on benefits and options.

• Operational Tasks: Be prepared to discuss your understanding of store operations like stocking, merchandising, and maintaining a clean environment.

📝 Enhancement Note: Focus on demonstrating strong customer service instincts, a willingness to learn and follow procedures, and a positive attitude. The interview will likely assess your potential to be a reliable and customer-focused team member.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Operation of a point-of-sale system for transactions, order entry, and potentially customer lookups.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass to fit frames.
  • Mat Cutter (potential): For cutting custom mats for artwork.
  • Mounting/Assembly Tools: For assembling frames, attaching artwork, and securing components.
  • Heat Press: For applying adhesives or finishes during the framing process.

• Basic Computer Skills: For accessing company information, potentially timekeeping, and communication.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding how sales performance and production metrics are tracked (e.g., sales per hour, order completion time) is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building and tracking relationships.

• Order Management System: Used for entering and tracking custom framing orders.

📝 Enhancement Note: Proficiency with basic computer operations and a willingness to learn specialized equipment are key. The role involves using tools that require precision and adherence to safety protocols.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to "fuel the joy of creativity and celebration." This translates to fostering an environment that supports artistic expression and helping customers achieve their creative goals.

• Customer Focus: A strong emphasis on delivering excellent customer service and building lasting relationships.

• Integrity & Respect: Interacting with others in an accepting and respectful manner, promoting a positive and inclusive environment.

• Efficiency & Quality: Adhering to SOPs, ensuring timely and high-quality production of custom framing, and maintaining store operational standards.

• Teamwork: Supporting fellow team members and contributing to the collective success of the store.

Collaboration Style:

• Cross-Functional Support: Associates are expected to help out where needed across different store functions.

• Process-Oriented: Collaboration often involves following established procedures and working together to ensure operational flow.

• Feedback Culture: Openness to feedback for continuous improvement in customer service and production quality.

• Shared Goals: Working towards common store objectives, such as sales targets and customer satisfaction scores.

📝 Enhancement Note: The culture at Michaels likely emphasizes creativity, customer satisfaction, and teamwork within a structured retail framework. Associates are expected to embody the company's values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, merchandising, and operational tasks simultaneously, especially during peak times.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing, which can sometimes be complex or require creative problem-solving.

• Technical Skill Acquisition: Learning to operate specific framing equipment and performing precise tasks like glass cutting safely and effectively.

• Pace of Retail: Adapting to the fast-paced nature of retail, including busy periods and the need for quick, efficient work.

Learning & Development Opportunities:

• Custom Framing Expertise: Becoming highly skilled in all aspects of custom framing design, production, and customer consultation.

• Sales Techniques: Developing consultative selling skills to effectively promote and sell custom framing services.

• Retail Operations: Gaining a comprehensive understanding of store management, inventory, merchandising, and customer service best practices.

• Product Knowledge: Deepening knowledge of art supplies, framing materials, and design principles.

• Career Progression: Opportunities for advancement within the store structure or potential pathways to corporate roles.

📝 Enhancement Note: This role offers a solid entry point into the retail and creative services industry. The challenges are balanced by opportunities to develop specialized skills and advance within a well-established company.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond for a customer. How would you handle a customer who is unhappy with their framing choice?"

• Sales & Consultation: "How would you approach a customer who walks into the framing department looking unsure of what they need?" "What questions would you ask to help a customer select the perfect frame for their artwork?"

• Operations & Problem-Solving: "How do you ensure accuracy when taking custom orders or measurements?" "What would you do if you ran out of a key framing material?" "How do you prioritize tasks when the store is busy and you have custom orders to complete?"

Company & Culture Questions:

• "Why Michaels?" (Research company mission, values, and products.)

• "What interests you about custom framing?"

• "How do you handle working as part of a team?"

• "What does good customer service mean to you?" Portfolio Presentation Strategy:

• Resume as Portfolio: Ensure your resume clearly highlights customer service, sales, any technical or hands-on experience, and operational tasks. Use action verbs and quantify achievements where possible.

• Storytelling: Be prepared to elaborate on your resume points using the STAR method. For example, for a customer service achievement, explain the situation, your task, the action you took, and the positive result.

• Enthusiasm & Fit: Convey your passion for creativity, art, and helping customers. Show that you understand and align with Michaels' values.

📝 Enhancement Note: Prepare specific examples that showcase your customer service skills, problem-solving abilities, and willingness to learn and follow procedures. Demonstrating enthusiasm for art and creativity will be a significant plus.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the Michaels Stores careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or technical experience. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "operations."

• Prepare STAR Method Examples: Develop concise stories from your past experiences that demonstrate your skills in customer service, problem-solving, teamwork, and operational efficiency.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent initiatives. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on articulating your skills and enthusiasm clearly and confidently.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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