PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Parkersburg, West Virginia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service and sales within the custom framing department of a retail environment.

• Key responsibilities include building customer relationships, understanding their needs, and designing memorable framing solutions.

• The position requires hands-on production of framing orders with a focus on quality and timely completion.

• Maintaining store presentation, including merchandising of the ready-made frame department and other assigned areas, is crucial for driving sales and customer satisfaction.

📝 Enhancement Note: While the title is "PT Framer," the role encompasses significant customer-facing sales responsibilities and operational tasks related to store presentation and inventory. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, aiming to maximize both customer satisfaction and revenue. This is more than just a production role; it's a sales and service position with a specialized skill set.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging with shoppers and understanding their custom framing needs, utilizing the "Elevated ABC Deliver" sales approach.

• Design and propose custom framing solutions, offering expertise on materials, styles, and preservation techniques to meet customer expectations and drive sales.

• Execute the production of custom framing orders with a high degree of quality, accuracy, and adherence to timelines, ensuring customer satisfaction.

• Maintain the visual merchandising standards of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and ensuring a positive shopping experience.

• Operate the cash register and handle financial transactions with accuracy and adherence to cash handling standards.

• Participate in truck unloading and stocking processes, ensuring adherence to company standards for inventory management and store presentation.

• Support company-wide shrink and safety programs by following established procedures and reporting any potential issues.

• Collaborate with team members to ensure a well-merchandised, in-stock, and clutter-free store environment.

• Assist with and support Omni channel processes, ensuring seamless customer experiences across online and in-store interactions.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, production, and operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" indicates a focus on consultative selling and creating a personalized customer experience within the framing services. This role requires individuals who can balance creative design with efficient execution and strong customer engagement.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and applying new skills is essential. A background in art, design, or a related field can be beneficial but is not a strict requirement.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment and processes. Required Skills:

• Basic computer skills for order entry, system navigation, and potentially design software.

• Fundamental measuring skills to accurately determine framing dimensions and material needs.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic cash handling and point-of-sale (POS) operation proficiency.

• Ability to understand and adhere to Standard Operating Procedures (SOPs) and company programs.

• Physical stamina for standing for extended periods, lifting, carrying, bending, and reaching. Preferred Skills:

• Previous retail sales experience, particularly in consultative or solution-selling environments.

• Experience selling products or services where demonstrating value and customization is key.

• Familiarity with design principles or an artistic eye for aesthetics and composition.

• Experience with inventory management or visual merchandising within a retail setting.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level position, with a strong emphasis on trainable skills like operating framing equipment and customer engagement. The "basic computer skills" requirement is standard for retail roles, and the "basic measuring skills" are critical for the framing aspect. Preferred skills point towards candidates who can quickly transition into a sales and design consultative role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates demonstrating a strong understanding of design principles through examples of past projects (personal or professional) will be advantageous.

• For candidates with prior framing or design experience, a concise presentation of custom framing projects showcasing creativity, problem-solving, and customer satisfaction is recommended.

• Examples of how you've applied customer service or sales strategies to achieve positive outcomes would be beneficial.

• Any evidence of process adherence or improvement in previous roles, such as efficient workflow management or inventory organization, can highlight operational aptitude. Process Documentation:

• Understanding of how to follow Standard Operating Procedures (SOPs) for order intake, production, and customer service.

• Ability to learn and document the steps involved in custom framing order fulfillment, from initial consultation to final product delivery.

• Familiarity with maintaining a clean and organized workspace, which is a form of process management in a retail setting.

• Awareness of inventory management processes like SISO and Directed Replenishment.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is less about formal documents and more about demonstrating practical skills and a willingness to learn. The emphasis is on understanding and executing established processes rather than creating new ones. Candidates should be prepared to discuss their ability to learn and follow procedures effectively.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position in Parkersburg, WV, the hourly wage is expected to be within the range of $10.00 to $14.00 per hour. This estimate is based on standard retail wages for similar roles in the region, considering the specific skills required for custom framing production and sales.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options are available for team members.

• Paid Time Off (PTO): Accrued PTO for eligible team members.

• Tuition Assistance: Support for further education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Specific details on retirement plans or additional perks may be available upon inquiry.

Working Hours: This is a part-time position, with typical working hours that will include nights, weekends, and early mornings, as dictated by retail operational needs. The total weekly hours may vary but are generally expected to be less than 30 hours per week.

📝 Enhancement Note: The salary estimate is based on current retail wage benchmarks for part-time, entry-level positions in West Virginia, factoring in the specialized framing skill. Benefits are listed as provided by the company, with a note that specific eligibility and details may vary for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail, specifically focused on arts, crafts, and custom framing. Michaels operates as a leading specialty retailer in North America, providing a wide array of creative products and services. This industry context means the company culture likely values creativity, customer engagement, and a passion for DIY and crafting.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large, established retail organization. This size suggests structured operational processes, opportunities for internal mobility, and a comprehensive approach to employee development and benefits.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail landscape, building a strong brand presence and deep understanding of its customer base. This longevity implies stability and a well-established operational framework.

Team Structure:

• The framing department operates within a larger store team structure, likely reporting to a Store Manager or Assistant Store Manager, with a dedicated framing specialist or department lead.

• Collaboration is expected not only within the framing team but also with other store associates for general sales, customer assistance, and operational tasks like stocking and truck unloads.

• Cross-functional interaction with other departments (e.g., general crafts, home decor) is common as customers may seek framing for various types of artwork and memorabilia. Methodology:

• Emphasis on data-driven decision-making for sales and inventory, utilizing metrics like SISO and Directed Replenishment.

• A structured approach to customer engagement, as indicated by the "Elevated ABC Deliver" methodology, focusing on relationship building and solution selling.

• Adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales to safety to inventory management.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is likely to be vibrant, creative, and customer-centric, reflecting its core business. The large store footprint suggests a need for efficient, standardized operations, which the role's adherence to SOPs supports.

📈 Career & Growth Analysis

Operations Career Level: This "PT Framer" role is positioned at an entry-level on-site retail operations position. It serves as a foundational role for individuals interested in retail, customer service, and specialized craft/design services. It requires the execution of established operational procedures and direct customer interaction.

Reporting Structure: This position typically reports to a Store Manager or an Assistant Store Manager, who oversees all store operations and personnel. The framer will work collaboratively with other store associates and may take direction from a more senior framing specialist if one exists.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to overall store operational efficiency by maintaining visual standards, managing inventory, and providing excellent customer service. Their work in custom framing is a significant revenue driver for the store.

Growth Opportunities:

• Skill Development: Opportunities to become a more proficient framer, mastering advanced techniques, and potentially becoming a subject matter expert in custom framing.

• Sales Progression: Potential to move into higher sales roles within the store, or to develop consultative sales skills applicable to other retail environments.

• Leadership Potential: With demonstrated performance and a willingness to take on more responsibility, there could be opportunities to advance into roles like Framing Department Lead, Assistant Store Manager, or Store Manager.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational knowledge and skill sets within Michaels.

📝 Enhancement Note: The growth path for this role is primarily within the retail operations framework of Michaels. It offers a clear entry point into a large organization with potential for advancement based on performance, skill acquisition, and demonstrated leadership capabilities.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work locations will be on the retail sales floor and within the dedicated custom framing shop area.

Office Location(s): The specific location is the Michaels store at 100 Park Shopping Center, Parkersburg, WV. This is a typical suburban shopping center retail environment.

Workspace Context:

• The framing shop is a specialized workspace that contains equipment like a glass cutter and heat press, requiring attention to safety protocols.

• The retail sales floor requires constant interaction with customers and maintaining visual merchandising standards.

• Some stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck unloads.

• The environment is dynamic, with fluctuating customer traffic and demands.

Work Schedule: The work schedule involves nights, weekends, and early mornings, reflecting the demands of a retail operation. As a part-time role, hours will vary based on business needs and scheduling. Flexibility is key for this role.

📝 Enhancement Note: The work environment is hands-on and customer-focused, with specific considerations for the framing shop's equipment and the general demands of a busy retail store. The need for flexibility in scheduling is a critical aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.

• Phone/Video Interview: An initial conversation with a hiring manager to discuss your background, interest in the role, and understanding of customer service and framing.

• In-Person Interview: This will likely involve meeting the store management team, discussing your skills in more detail, and potentially a practical demonstration or discussion related to customer interaction and problem-solving.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would handle common customer scenarios in the framing department.

• Final Offer: Based on the interviews and assessments.

Portfolio Review Tips:

• If you have prior framing, design, or sales experience, prepare to discuss specific projects. For framing, highlight the type of artwork, the materials used, and the customer's satisfaction.

• For sales roles, be ready to share examples of how you've met or exceeded sales targets, built customer rapport, or resolved customer issues.

• If you have no direct framing experience, focus on transferable skills: attention to detail, ability to follow instructions, customer service aptitude, and any creative hobbies or projects.

• Be prepared to explain your understanding of Michaels' customer service philosophy and how you would apply it. Challenge Preparation:

• Be ready to answer situational questions, such as "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their framing choices?"

• Understand the importance of the "Elevated ABC Deliver" methodology and be prepared to discuss how you would implement it.

• Think about how you would manage your time effectively between customer consultations, production tasks, and store maintenance in a part-time capacity.

📝 Enhancement Note: The interview process for this role is likely to be structured but focused on assessing practical skills and customer interaction abilities. A candidate's ability to articulate their experience and enthusiasm for the role, even without direct framing experience, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools for cutting glass, matting, assembling frames, and potentially heat presses for specific applications. Proficiency or the ability to quickly learn these is essential.

• Measuring Tools: Rulers, tape measures, and potentially specialized framing measurement devices. Accuracy is paramount.

• Cash Register/POS System: For processing sales transactions, managing customer accounts, and handling payments.

• Computer/Tablet: For order entry, accessing company systems, product information, and potentially design software.

Analytics & Reporting:

• SISO (Sales In, Stock Out): Understanding and contributing to inventory management processes that track product movement.

• Directed Replenishment: Participating in processes to ensure shelves and displays are stocked according to planograms and customer demand.

CRM & Automation:

• Customer Relationship Management (CRM) System: Used for tracking customer orders, preferences, and communication history within the framing department.

• Point of Sale (POS) System: Integrated with inventory and sales tracking, often with basic CRM functionalities.

📝 Enhancement Note: The technology stack is focused on practical retail operations and specialized framing tools. The emphasis is on accurate data entry, efficient transaction processing, and the use of specific equipment for production.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, creative solutions, and timely order fulfillment.

• Creativity & Inspiration: Fostering an environment where creativity is valued, both in the products sold and in the solutions provided to customers.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations, a positive work environment, and shared success.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's work and contributions.

• Efficiency & Process Adherence: Following established procedures (SOPs) to ensure quality, safety, and operational effectiveness.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different store functions, from sales floor to stock room to framing.

• Open Communication: Encouraging clear and respectful communication to address customer needs, operational challenges, and share best practices.

• Service-Oriented: A shared commitment to providing a positive experience for every customer who walks into the store.

📝 Enhancement Note: The culture at Michaels likely emphasizes a blend of creative passion, customer dedication, and operational discipline. Team members are expected to be both creative problem-solvers and reliable executors of store processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: The role requires juggling customer consultations, custom framing production, general sales, and store maintenance simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment, glass cutting, and design software can be challenging for individuals without prior experience.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing requires strong persuasive skills and product knowledge.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with potentially sharp tools, requiring physical resilience.

Learning & Development Opportunities:

• Framing Certification: Potential to gain recognized certifications in custom framing through company-sponsored training or external programs.

• Sales Training: Opportunities to enhance consultative selling techniques and product knowledge related to art, design, and preservation.

• Retail Management Track: For high performers, a pathway to supervisory or management roles within Michaels stores.

• Product Knowledge Expansion: Learning about a wide range of art supplies, craft materials, and home decor items to better assist customers.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized function. The growth opportunities are well-defined within the retail sector and specifically within Michaels' operational structure.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your understanding of customer service in a retail environment and how you would apply it to the custom framing context.

• How would you approach a customer who is looking for a framing solution but is unsure of the style or materials? (Focus on consultative selling and asking clarifying questions).

• Describe a time you had to learn a new skill or operate new equipment. How did you approach it? (Highlight your learning agility).

• How do you prioritize tasks when faced with multiple demands, such as serving a customer, completing a framing order, and stocking shelves? (Focus on time management and prioritization). Company & Culture Questions:

• Research Michaels' mission, values, and recent company news. Be ready to articulate why you are drawn to Michaels specifically.

• Understand the "Elevated ABC Deliver" methodology and be prepared to discuss how you would embody it in your interactions.

• What do you know about the custom framing services Michaels offers? (Show you've done your homework). Portfolio Presentation Strategy:

• If you have a portfolio, be ready to walk the interviewer through 1-2 key projects, explaining your role, the challenges, the solution, and the outcome.

• For candidates without a formal portfolio, prepare specific examples from previous jobs or even personal projects that demonstrate your attention to detail, creativity, problem-solving skills, or customer service success.

• Be ready to discuss your comfort level with operating machinery and your commitment to safety protocols.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a willingness to learn specialized skills, and an understanding of retail operational demands. Highlighting transferrable skills will be key for candidates without direct framing experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume to highlight any relevant customer service, sales, or hands-on experience, emphasizing attention to detail and your ability to learn new skills.

• Prepare to discuss specific examples of how you've provided excellent customer service or managed multiple tasks in a previous role.

• Research Michaels' commitment to creativity and customer engagement, and be ready to articulate how your values align with the company's.

• Practice answering common retail interview questions, particularly those related to customer interaction, problem-solving, and teamwork.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.