PT Customer Framer

📍 Job Overview

Job Title: PT Customer Framer

Company: Michaels Stores

Location: Vero Beach, Florida, United States

Job Type: Part-time

Category: Retail Operations / Sales Operations

Date Posted: July 24, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships by providing personalized custom framing solutions and memorable in-store experiences.

• Drive sales and production targets within the custom framing department through consultative selling and expert design advice.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Contribute to a positive and efficient retail environment through effective merchandising, inventory management, and customer assistance.

📝 Enhancement Note: This role, while titled "Customer Framer," integrates core elements of retail sales operations. The emphasis on building customer relationships, driving sales targets, and managing a specific department (Custom Framing) positions it as a key contributor to the store's revenue generation and customer satisfaction metrics. The "PT" designation indicates a part-time commitment, which is common for customer-facing roles in retail.

📈 Primary Responsibilities

• Engage customers using an Elevated ABC Deliver approach to build rapport and understand their framing needs, translating this into custom design solutions.

• Execute framing orders with a high degree of quality, ensuring timely completion and customer satisfaction, directly impacting production metrics.

• Maintain and merchandise the ready-made frame department, alongside SISO (Sales in Store Only) and Directed Replenishment tasks, to optimize visual appeal and product availability.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-organized and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and internal policies related to sales, operations, and customer interactions.

• Actively participate in shrink and safety programs, contributing to a secure and accident-free workplace.

• Uphold company values by interacting respectfully, maintaining a positive attitude, and serving as a role model for teamwork and commitment to organizational goals.

• Support the efficient unloading and stocking of merchandise from trucks, adhering to established truck standards and budget constraints.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Proactively acknowledge customers, assist with product location, and provide effective solutions to meet their needs.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, operational execution, and customer service. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on customer engagement and consultative selling within the framing context. The inclusion of Omni-channel processes indicates the need for adaptability to modern retail fulfillment strategies.

🎓 Skills & Qualifications

Education: High school diploma or equivalent (GED) is typically expected for entry-level retail positions, though not explicitly stated, it is a standard prerequisite.

Experience:

• 0-2 years of experience in a customer-facing role.

• Demonstrated ability to handle customer interactions and provide solutions. Required Skills:

• Basic computer skills for system navigation and order entry.

• Basic measuring skills for accurate framing consultations and order specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with a focus on building relationships.

• Ability to maintain visual merchandising standards and a clean store environment. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes and materials.

• Experience with inventory management or replenishment tasks.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" are directly translated into required and preferred skills. The emphasis on "basic computer skills" and "basic measuring skills" alongside the ability to operate specific equipment suggests an entry-level role that provides on-the-job training for specialized framing tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level, part-time role, candidates are encouraged to highlight any projects or experiences demonstrating their ability to:
  • Design & Solutioning: Showcase instances where they translated a customer's need into a tangible solution, akin to framing a piece of art.
  • Process Adherence: Provide examples of following specific procedures or guidelines to ensure quality and consistency in their work.
  • Customer Engagement: Detail how they built rapport and provided exceptional service to achieve customer satisfaction and potentially drive sales.
  • Operational Efficiency: Mention any contributions to maintaining an organized workspace or improving workflow in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) during the interview process.

• The ability to follow established workflows for order taking, production, and customer service will be assessed.

• Discussion may include how they would contribute to maintaining a well-merchandised and in-stock store, reflecting process adherence in inventory management and display standards.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a traditional "Process & Systems Portfolio" is unlikely to be a formal requirement. However, understanding how to frame past experiences (even non-operations related) as demonstrations of process adherence, customer-centric problem-solving, and operational awareness is crucial for interview success. The focus is on demonstrating potential and learned skills rather than a pre-existing portfolio.

💵 Compensation & Benefits

Salary Range:

As this is a part-time, entry-level retail position in Vero Beach, Florida, the hourly wage is estimated to be between $12.00 - $16.00 per hour. This range is based on typical entry-level retail pay rates in the region, considering the cost of living, and the specific skills required for operating framing equipment and providing customer service. The exact compensation will depend on the candidate's experience and qualifications.

Benefits:

• For eligible team members (based on hours worked and tenure):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Flexible spending accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• All team members enjoy:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position, with hours that may vary based on business needs.

• Work hours include nights, weekends, and early mornings.

• Standard full-time work hours are typically 40 hours per week, but part-time roles will be less, with flexibility for scheduling around operational demands.

📝 Enhancement Note: The salary range is an estimation for a part-time, entry-level role in Vero Beach, FL, factoring in general retail industry benchmarks. The provided benefits are comprehensive and typical for a large retail organization, with specific eligibility criteria likely applying to part-time employees. The work schedule emphasizes the need for flexibility, common in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retailer in North America. This industry context implies a focus on creativity, customer inspiration, and a diverse product offering that caters to various crafting and art needs.

Company Size: Large. Michaels operates over 1,300 stores in North America and employs a significant number of people, indicating a structured corporate environment with established operational processes and dedicated support teams.

Founded: 1973. With a history dating back to 1973 and headquartered in Irving, Texas, Michaels has a long-standing presence and deep expertise in the retail arts and crafts market. This longevity suggests a stable company with a proven business model.

Team Structure:

• Store Level: The operations team within a store typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and Team Members. This role reports to a Team Lead or Assistant Store Manager responsible for the framing department or general store operations.

• Departmental Focus: While part of a larger store team, the "Customer Framer" role has a primary focus on the Custom Framing department, requiring specialized knowledge and customer interaction within that area.

• Cross-functional Collaboration: Team members collaborate across various store functions, including merchandising, sales floor operations, stockroom management, and customer service. This role will also interact with other departments to assist customers and support overall store objectives.

Methodology:

• Customer-Centric Approach: The company emphasizes a customer-first mentality, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs is critical for ensuring consistency in customer experience, operational efficiency, and safety across all locations.

• Data-Driven Merchandising: While not explicit for this role, the broader company likely uses sales data to inform merchandising strategies and inventory management for departments like ready-made frames.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context provides a backdrop for the role, emphasizing its place within a large, established retail organization focused on creativity. The team structure described is typical for a retail store environment, with clear reporting lines and cross-functional responsibilities.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level / Associate level within the retail operations framework. It serves as a foundational position focused on direct customer interaction, sales execution, and operational tasks within a specific department. It's an excellent starting point for individuals looking to gain experience in retail customer service, sales, and operational processes.

Reporting Structure: The PT Customer Framer will typically report to a Team Lead or Assistant Store Manager who oversees the Custom Framing department or general store operations. This direct reporting line ensures guidance, performance feedback, and integration into the store's operational hierarchy.

Operations Impact: The impact of this role on overall operations is primarily through direct customer engagement, sales generation in the custom framing department, and maintaining the visual appeal and stock levels of assigned areas. Positive customer experiences and successful framing sales contribute directly to store revenue and customer loyalty. Efficient operational execution (e.g., accurate order processing, timely stocking) supports the smooth functioning of the entire store.

Growth Opportunities:

• Within Custom Framing: Progression to a Senior Framer or Custom Framing Specialist role, potentially with increased responsibilities in design consultation, training new team members, or managing inventory for the department.

• Store Operations: Advancement to Team Lead, Key Holder, or Assistant Store Manager roles, which involve broader operational oversight, team leadership, and performance management.

• Specialized Retail Skills: Development of advanced sales techniques, customer relationship management, visual merchandising expertise, and operational process management applicable to various retail environments.

• Company-Wide Opportunities: Potential to move into corporate roles in areas like merchandising, visual planning, or operations support, depending on individual performance and acquired skills.

📝 Enhancement Note: The growth opportunities are framed within a typical retail career path, emphasizing progression from an associate-level customer-facing role to positions with greater responsibility and leadership potential. The focus is on developing skills in sales, operations, and customer service that are transferable within Michaels and the broader retail industry.

🌐 Work Environment

Office Type: This role is based in a public retail store environment. The workspace includes the main sales floor, a dedicated Custom Framing shop area, and stockroom/back-of-house areas. The framing shop itself will contain specialized equipment.

Office Location(s): The specific location is the Michaels store at 6140 20th St, Vero Beach, FL. This is a standard retail storefront accessible to the public.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct engagement with customers on the sales floor and within the framing consultation area. This requires a friendly, approachable, and professional demeanor.

• Production Area: The framing shop is a specialized workspace equipped with tools like a glass cutter and heat press. It demands attention to detail, safety protocols, and precision in execution.

• Stockroom & Merchandising: This role also involves tasks in the stockroom for truck unloads and stocking, as well as maintaining the visual presentation of merchandise on the sales floor, requiring physical activity and organization.

Work Schedule:

• The work schedule will be part-time and will include nights, weekends, and early mornings to meet store operating hours and customer demand.

• Flexibility in scheduling is essential, as part-time roles often cover peak periods, assisting with operational needs throughout the week.

📝 Enhancement Note: The work environment is characterized by a dynamic retail setting that blends customer-facing responsibilities with hands-on operational tasks and specialized production work in the framing area. The schedule flexibility is a key aspect for part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or hiring manager to assess basic qualifications, interest, and cultural fit.

• In-Store Interview: This will be the primary interview stage, potentially involving the Store Manager, Assistant Manager, or Team Lead. It will focus on:

  • Customer Service Skills: Behavioral questions assessing how you handle customer interactions, problem-solving scenarios, and customer satisfaction.
  • Operational Aptitude: Questions about your ability to follow procedures, learn new skills (like operating framing equipment), and handle tasks such as cash handling and merchandising.
  • Sales Acumen: Discussions about your ability to engage customers, understand their needs, and recommend solutions, particularly in the context of custom framing.
  • Teamwork & Reliability: Assessment of your ability to work effectively with others and your commitment to attendance and punctuality.

• Skills Demonstration/Trial: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Offer & Onboarding: If successful, an offer will be extended, followed by onboarding and training.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is not expected. However, be prepared to discuss:
  • Past Customer Service Experiences: Use the STAR method (Situation, Task, Action, Result) to describe instances where you provided excellent customer service, resolved issues, or positively impacted a customer's experience.
  • Examples of Following Instructions: Detail times you had to follow specific procedures or guidelines to complete a task accurately.
  • Problem-Solving Scenarios: Share how you approached and solved a challenge in a previous role, especially if it involved attention to detail or creative thinking.
  • Any Experience with Art, Crafts, or Design: If you have personal experience with art, crafts, or design, be ready to share your passion and any relevant skills.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like: "A customer wants a frame for a very large, unusual piece of art. How would you approach helping them?" or "How would you handle a situation where a customer is unhappy with a framing order?"

• Process Understanding: Be prepared to discuss how you would learn and apply the store's SOPs for framing and customer service.

• Enthusiasm for Craftsmanship: Demonstrate genuine interest in the art of custom framing and helping customers preserve and display their cherished items.

📝 Enhancement Note: The application process is geared towards assessing essential retail skills, customer service aptitude, and the ability to learn specialized tasks. While no formal portfolio is required, candidates should prepare to articulate their relevant experiences and demonstrate their potential through behavioral and situational questions.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Equipment: The job explicitly mentions the need to operate framing equipment. This includes machinery for cutting mats, assembling frames, and potentially joining corners.
  • Glass Cutter: Essential for custom-fitting glass or acrylic to frame dimensions.
  • Heat Press: Potentially used for specific mounting or finishing processes in custom framing.

• POS System (Point of Sale):

  • Cash Register Operation: Proficiency in using the store's POS system for transactions, including sales, returns, and payment processing.
  • Order Entry Software: Likely integrated into the POS or a separate system for inputting custom framing order details, specifications, and customer information.

Analytics & Reporting:

• While this role doesn't directly perform analytics, understanding how their work contributes is beneficial:
  • Sales Tracking: Awareness of how individual sales and department performance are tracked through the POS system.
  • Inventory Management Systems: Familiarity with systems used for SISO and Directed Replenishment, which track stock levels and guide restocking efforts.

CRM & Automation:

• Basic CRM Principles: The "Elevated ABC Deliver" methodology suggests a focus on customer relationship building, which is a core CRM principle. Understanding customer needs and preferences to provide tailored solutions is key.

• Omni channel Integration: Familiarity with how online orders or customer requests are integrated with in-store operations.

📝 Enhancement Note: The technology stack for this role is primarily focused on specialized production equipment for custom framing and standard retail systems like POS and inventory management. The emphasis is on practical, hands-on tool operation and basic system usage rather than complex software analytics or automation.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing the creation of memorable framing solutions and positive customer interactions to drive loyalty and repeat business.

• Creativity & Craftsmanship: A core principle aligned with Michaels' brand, valuing the skill and artistry involved in custom framing and encouraging creative solutions for customers.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other, communicate effectively, and treat everyone with acceptance and respect, even in challenging situations.

• Efficiency & Accountability: Upholding SOPs, managing time effectively to meet production deadlines, and taking ownership of assigned tasks, from customer service to stocking and cash handling.

• Integrity & Safety: Adhering to all company policies, safety protocols, and ethical standards to ensure a secure environment for both team members and customers.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist across different store functions as needed, contributing to overall store success. This includes helping with truck unloads, stocking, and customer assistance beyond the framing department.

• Process-Oriented Communication: Collaboration often revolves around ensuring adherence to SOPs and sharing best practices for customer service, sales, and operational tasks.

• Shared Goals: The team works towards common objectives, such as achieving sales targets, maintaining store presentation standards, and ensuring high levels of customer satisfaction, fostering a collective effort.

📝 Enhancement Note: The team culture and values are deeply rooted in the retail service industry, emphasizing customer experience, teamwork, and operational integrity. The "Elevated ABC Deliver" likely encapsulates a specific approach to customer engagement that aligns with these broader company values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling direct customer service, custom framing consultations and production, merchandising, and stockroom duties within a part-time schedule.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment, glass cutting, and the intricacies of custom framing design to meet quality standards.

• Managing Customer Expectations: Effectively handling diverse customer needs, budgets, and design preferences for custom framing projects.

• Physical Demands: Performing physically demanding tasks such as lifting heavy boxes, standing for extended periods, and working with tools.

• Adapting to Operational Changes: Staying current with new products, promotions, SOP updates, and Omni-channel fulfillment processes.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, sales processes, and store operational procedures.

• Skill Development in Sales & Customer Service: Enhancing consultative selling skills, customer relationship management, and problem-solving abilities through practical application and potential coaching.

• Product Knowledge Expansion: Deepening understanding of art supplies, framing materials, and design principles to better serve customers.

• Career Advancement: Opportunities to progress into leadership roles within the store, such as Team Lead or Assistant Store Manager, or to specialize further within the framing department.

• Exposure to Retail Operations: Gaining a foundational understanding of various retail operations, including inventory management, visual merchandising, and omnichannel fulfillment.

📝 Enhancement Note: The challenges are typical for a hands-on retail role that requires diverse skill sets. The growth opportunities are framed around skill acquisition, career progression within Michaels, and gaining broad retail operational experience.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the conversation?" (Focus on listening, understanding needs, and offering solutions).

• Problem-Solving: "A customer is unsure about the best framing style for a valuable piece of artwork. What steps would you take to guide them?" (Highlight your process for consultation, material knowledge, and reassuring the customer).

• Operational Adherence: "How do you ensure accuracy when taking detailed orders or operating equipment?" (Emphasize attention to detail, double-checking, and following procedures).

• Teamwork: "Tell me about a time you had to work with a team to achieve a common goal. What was your role?" (Showcase collaboration and contribution).

Company & Culture Questions:

• Interest in Michaels: "What attracts you to working at Michaels, specifically in custom framing?" (Connect your passion for art, creativity, or customer service to the company's mission).

• Understanding of the Role: "What do you believe are the most important aspects of being a Customer Framer?" (Refer back to building relationships, quality production, and excellent service).

• Values Alignment: "How do you demonstrate respect and positivity when working with diverse customers and colleagues?" (Provide examples of your interpersonal skills).

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare a concise "verbal portfolio" by having ready examples using the STAR method for:

  • Customer Service Successes: Cases where you went above and beyond for a customer.
  • Problem-Solving Scenarios: Times you resolved an issue effectively.
  • Learning New Skills: Instances where you quickly picked up a new technical skill or procedure.
  • Attention to Detail: Examples of tasks where precision was critical.

• Be prepared to discuss any personal projects related to art, crafts, or design that demonstrate your creative aptitude or interest.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies like customer service, sales aptitude, operational awareness, and a willingness to learn. Preparing specific examples using the STAR method will be crucial for answering behavioral questions effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail experience, or experience with tools and detailed tasks. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Maintained stock levels resulting in 98% product availability").

• Portfolio Preparation (Verbal): Mentally prepare 2-3 concise stories using the STAR method that showcase your customer service skills, problem-solving abilities, attention to detail, and capacity to learn new procedures or technical skills.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its customer service philosophy. Understand the importance of the custom framing department to the overall store experience.

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating enthusiasm, reliability, a strong work ethic, and a customer-centric attitude. Be ready to discuss why you are interested in custom framing specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.