PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Reno, Nevada, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-14

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service and build strong client relationships by providing expert custom framing solutions.

• Drive sales and production targets through consultative selling and utilizing elevated customer engagement techniques.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs), maintaining store standards, and supporting inventory management.

• Contribute to a positive and safe retail environment through effective merchandising, stock management, and adherence to safety protocols.

📝 Enhancement Note: This role is positioned as a part-time, on-site position focused on custom framing within a retail environment. The core responsibilities blend direct customer interaction, sales, and operational execution, emphasizing the creation of custom framing solutions. The "PT" designation indicates Part-Time employment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage customers using Elevated ABC Deliver methodology to build rapport and understand their custom framing needs.
  • Consultatively sell custom framing solutions, guiding customers through design choices, material selections, and product features to meet their aesthetic and budgetary requirements.
  • Achieve personal sales and production goals by effectively converting customer needs into completed framing orders.

• Operational Execution:

  • Accurately complete custom framing orders with a high degree of quality and within established production timelines, adhering to all Standard Operating Procedures (SOPs).
  • Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Shop In Store Out) and Directed Replenishment processes.
  • Assist with all aspects of truck un-loading and stocking to ensure timely replenishment of inventory and adherence to store stocking standards.

• Store Presentation & Customer Experience:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to their needs.
  • Ensure the store is well-merchandised, in-stock, and clutter-free to create an inviting shopping environment.
  • Operate the cash register and execute cash handling procedures to company standards, processing transactions accurately and efficiently.

• Compliance & Safety:

  • Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Support and actively participate in company shrink and safety programs, fostering a secure and loss-preventative environment.
  • Interact positively and respectfully with colleagues, promoting organizational values and serving as a role model for professional conduct.

• Omni-Channel Support:

  • Assist with and support the execution of Omni-channel processes, ensuring a seamless customer experience across online and in-store touchpoints.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer-facing activities and operational tasks. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement framework. Responsibilities also include core retail operations such as stocking, merchandising, and cash handling, integrated with specialized custom framing duties.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong foundation in basic math and measurement is essential for custom framing accuracy. Experience:

• 0-2 years of experience in a customer-facing or retail role is expected, with a focus on hands-on tasks and sales. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and potentially basic inventory or order management software.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects is critical.

• Framing Equipment Operation: Proficiency in operating specialized framing equipment safely and effectively.

• Glass Cutter Operation: Skill in using a glass cutter for custom-sized glass panes for frames.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for consultative selling and achieving sales targets.

• Cash Handling: Accuracy and reliability in processing transactions and managing cash.

• Adherence to SOPs: Commitment to following established procedures for all tasks.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products and/or services, particularly in a consultative manner.

• Merchandising Skills: Ability to create visually appealing displays and maintain organized product areas.

• Inventory Management: Familiarity with stock replenishment and basic inventory control principles.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills directly related to custom framing and retail operations. While formal education is not a primary focus, the ability to learn and execute technical tasks and customer interactions is paramount. The "0-2" experience level suggests this is an entry-level role where on-the-job training for specific framing equipment is likely.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate:
  • Quality of Work: Examples of meticulous craftsmanship or attention to detail in previous roles.
  • Problem-Solving: Instances where you creatively solved a customer's need or overcame a production challenge.
  • Efficiency: Any experience in streamlining tasks or improving workflow.
  • Customer Satisfaction: Evidence of positive customer feedback or repeat business.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established processes, specifically related to:
  • Workflow Adherence: Demonstrating an understanding of the importance of following a defined process for custom framing orders from consultation to completion.
  • Quality Control: Articulating how to ensure the quality of finished framing products.
  • Customer Interaction Protocols: Discussing how to effectively guide customers through the design and selection process.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less critical than demonstrating a foundational understanding of process, quality, and customer interaction. The emphasis is on the candidate's ability to learn and apply established company procedures.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $13.00 - $15.30 per hour.

• Methodology: This range is based on the provided salary information of $13.00 - $15.30. Given the entry-level nature, part-time status, and retail industry benchmarks for similar roles in Reno, Nevada, this is considered a competitive hourly wage. Regional cost of living and retail associate pay scales were considered in this estimation.

Benefits:

• Core Benefits (Eligibility may vary based on hours worked):

  • 401(k) plan with employer match
  • Employee Assistance Program (EAP)
  • Access to Telemedicine services

• Potential Health & Wellness Benefits (Eligibility may vary):

  • Medical, Dental, and Vision coverage
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Professional Development & Other Perks:

  • Tuition assistance

  • Adoption assistance

  • Various voluntary insurance options

  • Significant employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position, with typical hours expected to be less than 40 per week. The schedule will likely include nights, weekends, and early mornings, requiring flexibility to meet store operational needs and customer demand.

📝 Enhancement Note: The provided salary range is directly utilized. Benefits are detailed based on the comprehensive list provided in the job description, with a note on potential eligibility variations common for part-time roles. The working hours emphasize the part-time nature and the need for schedule flexibility in a retail setting.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Custom Framing)

Company Size: Large (Over 1,000 employees globally)

Founded: 1973

Company Headquarters: Irving, Texas

Team Structure:

• Operations Focus: The role operates within a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Senior Associate if applicable.

• Cross-Functional Collaboration: Collaboration will primarily occur with fellow store associates, including sales floor staff, cashiers, and potentially stockroom personnel. The role also interacts directly with customers, acting as a brand ambassador.

• Departmental Integration: While focused on custom framing, the role is integrated into the broader store operations, requiring support for general merchandising, stocking, and customer service across departments.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a customer-first philosophy, encouraging team members to build relationships and provide solutions.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is crucial for consistency, quality, and compliance across all store functions, including custom framing.

• Data-Informed Merchandising: While not directly analytical, the role contributes to store presentation and inventory management, which are informed by sales data and merchandising strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description, highlighting Michaels' position as a large, established retail leader in arts and crafts. The operational implications of this scale include standardized processes and a focus on customer experience across numerous locations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role serves as an entry point into retail operations, focusing on specialized customer service and production within the custom framing department. It provides foundational experience in sales, customer interaction, and technical craft execution. Reporting Structure:

• Typically reports to the Store Manager or Assistant Store Manager. May receive direct task guidance from a designated Framing Department Lead or senior team member. Operations Impact:

• Directly impacts store revenue through custom framing sales and customer satisfaction.

• Contributes to overall store operational efficiency by maintaining department standards, assisting with stocking, and ensuring a positive customer experience.

• Plays a role in customer retention by building relationships and delivering high-quality custom solutions. Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques and material knowledge.

• Sales Progression: Potential to advance into higher sales roles or roles with greater responsibility for sales targets.

• Leadership Potential: With demonstrated performance and leadership qualities, opportunities may arise for roles such as Framing Department Lead, Key Holder, or Supervisor within the store.

• Cross-Departmental Exposure: Experience gained can lead to opportunities in other store departments or roles within Michaels.

📝 Enhancement Note: This analysis frames the PT Custom Framer role as a stepping stone within Michaels' retail structure, emphasizing the development of tangible skills and the potential for internal advancement.

🌐 Work Environment

Office Type: Retail Store Environment

• This position is based within a public retail store, specifically focusing on the custom framing department. Office Location(s):

• Reno, NV (4871 Kietzke Ln)

• This is a single, specific store location. Workspace Context:

• Customer Interaction Space: The primary workspace involves direct interaction with customers on the sales floor and in the framing consultation area.

• Production Area: The framing shop is a dedicated workspace equipped with specialized tools like a glass cutter and heat press, requiring careful operation.

• Stockroom Access: May involve working in stockrooms, which may not always be climate-controlled, for receiving and stocking merchandise.

• Collaborative Atmosphere: Works closely with other store team members, fostering a team-oriented environment to ensure smooth store operations and customer service.

Work Schedule:

• Part-time hours, including evenings, weekends, and potentially early mornings. Flexibility is key to accommodate customer traffic and operational needs.

📝 Enhancement Note: The work environment is clearly defined as a hands-on, customer-facing role within a physical retail store, with specific mention of the tools and conditions within the framing shop and stockroom.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location. This will likely include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork. Be prepared to discuss past experiences related to these areas.
  • Situational Questions: Presenting scenarios related to customer interactions, handling difficult situations, or managing production tasks.
  • Skills Assessment: Potentially a brief practical demonstration of basic measuring skills or a discussion about operating framing equipment (if prior experience exists).
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Final Steps: May involve a follow-up interview, background check, and onboarding.

Portfolio Review Tips:

• Focus on Relevant Experience: Since a formal portfolio isn't required, be ready to verbally present examples of:

  • Successful customer interactions where you provided excellent service or solutions.
  • Any experience with crafting, design, or detailed work that showcases your ability to handle custom projects.
  • Instances where you demonstrated strong attention to detail or precision.
  • Examples of learning new processes or equipment quickly.

• Highlight Transferable Skills: Emphasize skills like patience, communication, problem-solving, and a willingness to learn, which are crucial for this role.

• Showcase Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Service Scenarios: Prepare to discuss how you would handle a customer who is unsure about framing options, has a tight deadline, or is dissatisfied with a product.

• Operational Scenarios: Think about how you would manage your time effectively when dealing with multiple customer requests and production tasks simultaneously.

• Safety Awareness: Be ready to discuss the importance of safety in a workshop environment and how you would ensure it.

📝 Enhancement Note: The interview process is tailored to a retail, on-site role. The portfolio advice focuses on verbalizing relevant experiences rather than a formal document, and preparation tips are geared towards common retail interview challenges.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, managing customer orders, and handling cash transactions.

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat pressing.

• Glass Cutter: For precise cutting of glass to frame dimensions.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs for accurate measurements.

• Heat Press: For applying adhesives or sealing frame components.

Analytics & Reporting:

• While this role is not directly involved in analytics, understanding basic sales reporting related to custom framing performance might be beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic customer data management capabilities to track orders and customer preferences.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, glass, and supplies.

• Omni-channel Fulfillment Systems: Used to manage orders placed online for in-store pickup or custom creation.

📝 Enhancement Note: This section details the practical tools and technology a Custom Framer would encounter daily, focusing on those directly involved in the sales, production, and operational aspects of the role.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is celebrated, encouraging team members to help customers realize their artistic visions.

• Customer Focus: A paramount value is prioritizing the customer experience, building relationships, and providing solutions that delight.

• Quality & Craftsmanship: For the framing department, there's an inherent value placed on delivering high-quality, durable, and aesthetically pleasing custom framing.

• Teamwork & Collaboration: Success relies on working together, supporting colleagues, and contributing to a positive store atmosphere.

• Efficiency & Process Adherence: While encouraging creativity, Michaels also values efficient operations and strict adherence to SOPs for consistency and safety.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure a seamless customer journey, from initial consultation to final purchase.

• Task-Oriented Support: Associates support each other in completing daily tasks, such as stocking, merchandising, and assisting customers.

• Knowledge Sharing: Experienced team members are expected to mentor newer associates, particularly in specialized areas like custom framing.

• Open Communication: Encouraging open dialogue to address customer needs, operational challenges, and process improvements.

📝 Enhancement Note: This section infers the team culture and values based on Michaels' brand identity as a creative arts and crafts retailer, emphasizing customer experience and operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales consultations while also meeting production deadlines for custom framing orders.

• Customer Expectation Management: Handling diverse customer needs, budgets, and timelines for custom projects.

• Technical Skill Acquisition: Quickly learning to operate specialized framing equipment and mastering precise measuring and cutting techniques.

• Maintaining Quality Under Pressure: Ensuring high-quality craftsmanship even during busy periods or when dealing with multiple orders.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing in-depth knowledge of framing materials, techniques, and design principles.

• Sales & Customer Service Skills: Enhancing consultative selling abilities and deepening customer relationship-building skills.

• Operational Proficiency: Gaining experience in retail operations, inventory management, and POS system usage.

• Potential for Advancement: Opportunities to grow into leadership roles within the store, such as department lead or key holder.

• Cross-Training: Potential to learn about other areas of the retail store operations.

📝 Enhancement Note: This section outlines potential challenges specific to a custom framing role within retail and highlights the learning and development pathways available to an employee in this position.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with the proposed framing solution?"

  • Preparation: Think of specific examples where you demonstrated empathy, problem-solving, and a commitment to customer satisfaction. Frame your responses around the Michaels values of customer focus and creativity.

• Sales & Production Balance: "How would you prioritize your tasks if you had a customer consultation, a framing order that needed to be completed by the end of the day, and new inventory to stock?"

  • Preparation: Discuss time management strategies, the importance of prioritizing based on customer needs and deadlines, and how you would communicate with the team if overwhelmed.

• Technical Aptitude: "What is your experience with measuring tools or operating specialized equipment? How comfortable are you learning new technical skills?"

  • Preparation: Highlight any relevant experience, even if it's from hobbies or non-work settings. Emphasize your ability to learn quickly, follow instructions, and a strong attention to detail. Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in the Custom Framing role?"

  • Preparation: Research Michaels' mission and values. Connect your personal interests in art, craft, or helping people to the company's purpose. Show enthusiasm for the creative aspect of the role.

• "How do you contribute to a positive team environment?"

  • Preparation: Discuss your collaborative style, willingness to help others, and how you handle disagreements constructively.

• "What does excellent customer service mean to you in a retail setting?"

  • Preparation: Focus on creating a welcoming atmosphere, actively listening, providing solutions, and ensuring customer satisfaction beyond just the transaction. Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't standard, prepare concise stories that illustrate your skills. For instance:

  • "In my previous role at [Previous Job/Activity], I assisted a customer with [specific need]. I [action taken], which resulted in [positive outcome]."

• Highlighting Key Skills: Be ready to speak to your proficiency in customer service, attention to detail, ability to learn quickly, and any experience with tools or crafts.

• Demonstrating Passion: Convey your enthusiasm for art, design, and helping customers bring their creative projects to life through custom framing.

📝 Enhancement Note: Interview preparation advice is tailored to the specific demands of a retail custom framing role, focusing on common behavioral and situational questions, and how to verbally present relevant experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "detail-oriented," and "teamwork." Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Maintained department visual standards").

• Prepare for Interview: Review common retail interview questions, focusing on behavioral examples related to customer interaction, problem-solving, and teamwork. Be ready to discuss your interest in Michaels and the custom framing aspect of the role.

• Research Michaels: Understand Michaels' brand, its commitment to creativity, and its customer-centric approach. Familiarize yourself with the store's product offerings, particularly in custom framing, to demonstrate genuine interest.

• Highlight Transferable Skills: If you lack direct framing experience, emphasize transferable skills like meticulousness, ability to follow instructions, spatial reasoning, and a passion for arts and crafts.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.