PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Reno, Nevada, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: July 27, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include building strong customer relationships, understanding their needs for art and decor, and translating those into tangible framing products.

• Operational duties involve maintaining store presentation, managing inventory for framing materials, and ensuring efficient production of custom orders.

• The position requires hands-on skills in operating framing equipment and a commitment to upholding company standards for safety, cleanliness, and operational excellence.

📝 Enhancement Note: While the input data suggests a "PT Custom Framer" role, the core responsibilities and requirements align more with a retail associate with specialized framing duties. The "revenue operations" and "sales operations" focus is interpreted through the lens of driving sales and customer lifetime value within a retail context, rather than traditional B2B GTM operations. The "Category" has been broadened to include Retail Operations and Art & Design to better reflect the nature of the work.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them in conversations about their art and framing needs, leveraging techniques like Elevated ABC Deliver.
  • Drive sales by effectively presenting custom framing solutions and upselling relevant products and services to meet customer expectations and achieve sales targets.
  • Provide friendly, proactive customer service, assisting shoppers in locating products and offering solutions that enhance their retail experience.

• Custom Framing Operations:

  • Accurately measure artwork and customer specifications to design and produce high-quality custom framing orders, ensuring they are completed on time and to standard.
  • Operate specialized framing equipment, including mat cutters and potentially other machinery, with precision and adherence to safety protocols.
  • Maintain a high standard of quality for all custom framing projects, ensuring customer satisfaction and minimizing rework.

• Store Operations & Merchandising:

  • Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.
  • Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Shop-In-Shop) and Directed Replenishment processes.
  • Ensure assigned areas of the store are clean, clutter-free, and well-merchandised to facilitate a positive shopping environment.

• Operational Support & Compliance:

  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.

  • Operate the cash register and execute cash handling procedures with accuracy and integrity, adhering to all company standards.

  • Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.

  • Assist with Omni-channel processes to ensure a seamless customer experience across online and in-store channels.

📝 Enhancement Note: The "Major Activities" section from the raw description has been broken down into more structured and detailed responsibilities, emphasizing the customer-facing and operational aspects relevant to a retail framing role. Keywords like "Elevated ABC Deliver," "SOPs," "SISO," and "Omni-channel" have been integrated to reflect specific company processes.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong foundation in basic mathematics and measurement is essential, often acquired through high school education or equivalent.

• Candidates with a background or interest in art, design, or visual merchandising may find this role particularly appealing. Experience:

• Entry-level candidates with 0-2 years of experience are encouraged to apply, with a focus on transferable skills.

• Prior experience in a customer-facing role, such as retail sales or customer service, is beneficial for understanding customer needs and sales processes.

• Previous experience in a framing or art-related field is a plus but not strictly required, as comprehensive training will be provided. Required Skills:

• Measuring & Technical Skills: Proficient in basic measuring techniques and the ability to accurately translate measurements into framing specifications. Competency in operating framing equipment, including mat cutters and potentially other specialized tools.

• Customer Service Excellence: Demonstrated ability to build rapport with customers, actively listen to their needs, and provide solutions that enhance their shopping experience.

• Sales Acumen: Aptitude for understanding customer needs and effectively presenting products and services to drive sales, with a focus on custom framing solutions.

• Basic Computer Proficiency: Ability to use basic computer systems for tasks such as point-of-sale operations, inventory lookup, and potentially order entry.

• Retail Operations Knowledge: Understanding of fundamental retail processes including merchandising, stock management, and maintaining a clean and organized store environment.

Preferred Skills:

• Retail Sales Experience: Proven track record in retail sales, particularly in consultative selling environments where product knowledge and customer needs assessment are key.

• Art & Design Aptitude: A genuine interest in art, design principles, and visual aesthetics, which can inform recommendations and enhance customer consultations.

• Cash Handling Proficiency: Experience with operating a cash register and managing financial transactions accurately and efficiently.

• Inventory Management Basics: Familiarity with stock replenishment, visual merchandising standards, and maintaining organized stockroom environments.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" from the raw description have been expanded to provide more context on the types of skills and experiences that would be beneficial for this role. The emphasis is on foundational skills that can be developed through on-the-job training, aligning with an entry-level position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, candidates are encouraged to highlight examples of their work related to precision, attention to detail, and customer satisfaction in their resume or during interviews.

• For individuals with prior framing experience, showcasing examples of completed custom framing projects (e.g., photos of diverse framing styles, complex projects) can be beneficial.

• Demonstrating an understanding of process flow, from initial customer consultation to final product delivery, is valuable. This can be articulated through examples of how they manage tasks and ensure quality.

• Evidence of successful customer interactions and problem-solving scenarios that led to positive outcomes or increased sales should be prepared for discussion. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure adherence to established workflows.

• When discussing their experience, candidates should be able to articulate how they manage a process from start to finish, such as a custom framing order, emphasizing accuracy and timeliness.

• For those with prior retail experience, describing how they contribute to maintaining an organized and efficient store environment, including inventory management and merchandising processes, is relevant.

📝 Enhancement Note: Given the nature of this role as an entry-level, on-site retail position, the "Process & Systems Portfolio Requirements" section has been adapted. Instead of a formal portfolio, the emphasis is on articulating process understanding and demonstrating relevant skills through resume and interview discussions. The focus is on process adherence, quality execution, and customer interaction management.

💵 Compensation & Benefits

Salary Range:

• Based on the provided information, the estimated total base pay range for this position is $13.00 to $15.30 per hour.

• This range reflects entry-level compensation for a part-time retail role in the Reno, Nevada area, aligning with the provided minimum and maximum hourly rates. Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision Coverage
  • Telemedicine Services
  • Employee Assistance Program (EAP) for confidential support
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care

• Financial & Retirement:

  • 401(k) with Employer Match for long-term savings
  • Voluntary Insurance Options for additional coverage

• Professional Development:

  • Tuition Assistance for continued education
  • Adoption Assistance to support families

• Employee Perks:

  • Generous Employee Discounts on Michaels products

  • Access to Partner Discount Programs for additional savings

  • Commuter Benefits to help with transportation costs Working Hours:

• This is a part-time position with variable hours, potentially including nights, weekends, and early mornings, as is typical for retail environments.

• While specific weekly hours are not stated, part-time roles generally average less than 30-35 hours per week.

• The role requires on-site presence during scheduled shifts.

📝 Enhancement Note: The salary range was directly extracted from the input data. The benefits list is comprehensive, drawn from the provided company description, and tailored to highlight aspects relevant to retail associates. The working hours are clarified as part-time and on-site, with typical retail scheduling expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Home Decor. Michaels operates as a leading specialty retailer in North America, focusing on providing a wide array of arts, crafts, and home decor products. This industry context means the company culture often emphasizes creativity, DIY spirit, and a passion for making and celebrating.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base. For operations professionals, this size implies structured processes, established hierarchies, and opportunities for cross-functional interaction within a large corporate framework.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, suggesting a stable company with deep roots and established operational frameworks.

Team Structure:

• Retail Store Teams: This role is part of a local store team, typically led by a Store Manager, Assistant Store Manager, and potentially department specialists or supervisors. The team structure is hierarchical and focused on daily store operations and customer service.

• Departmental Specialization: Within the store, there's a specialization around departments, with this role focusing on the Custom Framing department, requiring specific skills and customer interaction approaches for that area.

• Cross-Functional Collaboration: While primarily store-based, store teams collaborate with regional management, corporate support functions (e.g., merchandising, operations, HR), and distribution centers for inventory and operational guidance.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer experience, driven by initiatives like "Elevated ABC Deliver" to build relationships and ensure satisfaction.

• Process Adherence: Operations are guided by Standard Operating Procedures (SOPs) to ensure consistency, compliance, and efficiency across all stores.

• Data-Driven Merchandising: While not explicit for this role, larger retail operations often leverage sales data for merchandising, inventory planning, and promotional strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been synthesized from the provided description, linking industry, size, and history to what it means for an employee in a retail operations role. The team structure and methodology are inferred from typical large retail organizations and the explicit mention of SOPs and customer engagement programs.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as an entry-level, part-time role within the retail operations framework. It serves as a foundational position for individuals beginning their careers in retail, customer service, or specialized craft services. The scope of responsibilities is focused on direct customer interaction, task execution, and supporting store operations within a specific department.

Reporting Structure: The PT Custom Framer typically reports directly to the Store Manager or Assistant Store Manager. This direct reporting line ensures clear communication regarding daily tasks, performance expectations, and operational needs.

Operations Impact: This role directly impacts store revenue through sales of custom framing and related products. It also influences customer loyalty and brand perception through the quality of service and product delivery. Efficient operations in the framing department contribute to overall store profitability and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment. This can lead to expertise within the framing niche.

• Retail Advancement: Potential to advance to roles such as Lead Custom Framer, Sales Associate, Key Holder, or Assistant Store Manager, depending on performance, experience, and willingness to take on more responsibility.

• Cross-Departmental Experience: With time and expressed interest, opportunities may arise to gain experience in other store departments, broadening retail operational knowledge.

• Continuous Learning: The company provides training on products, sales techniques, and operational procedures, fostering ongoing professional development in a dynamic retail setting.

📝 Enhancement Note: This section extrapolates career path and impact based on the entry-level nature of the role within a large retail organization. It focuses on skill acquisition, potential internal promotions, and the direct contribution to store-level sales and customer experience.

🌐 Work Environment

Office Type: This position is based in a public retail store environment. The primary workspace is the sales floor, with a dedicated area for the Custom Framing department, and supporting stockroom/work areas.

Office Location(s): The specific location is the Michaels store at 4871 Kietzke Ln in Reno, Nevada. This is a customer-facing location within a commercial retail area.

Workspace Context:

• Customer Interaction: The environment is highly interactive, requiring constant engagement with customers on the sales floor and within the framing department.

• Tools & Technology: Access to standard retail technology including a cash register/POS system, basic computer terminals, and specialized framing equipment (mat cutters, potentially saws, presses, etc.).

• Team Dynamics: Work involves collaboration with other store team members to ensure smooth daily operations, customer coverage, and task completion. The atmosphere is generally fast-paced, especially during peak retail seasons.

Work Schedule:

• The schedule is part-time and will vary, typically including a mix of weekdays and weekends, and potentially early mornings or evenings, aligning with typical retail operating hours. Flexibility is often a key requirement for part-time retail roles.

• The role involves standing for extended periods and requires physical mobility throughout the store.

📝 Enhancement Note: The work environment is described based on the provided details of a public retail store, emphasizing the customer-facing nature, necessary tools, and typical team interactions within a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone or in-person screening to assess basic qualifications and interest in the role.

• In-Person Interview: Typically conducted by the Store Manager or Assistant Manager. This interview will focus on customer service skills, retail experience, problem-solving abilities, and understanding of the company's brand and values.

• Situational/Behavioral Questions: Expect questions related to handling customer inquiries, resolving complaints, working in a team, and managing tasks under pressure.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of custom framing concepts if you have prior experience.

• Cultural Fit: Assessment of how well your personality and work ethic align with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this specific role, a formal "portfolio" is less about creative design samples and more about demonstrating relevant skills and experiences.

• Resume: Ensure your resume clearly highlights any customer service, sales, or hands-on technical experience.

Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Examples: Be prepared to verbally share specific examples of:

  • Successfully resolving a customer issue.
  • Going above and beyond to assist a customer.
  • Demonstrating precision and attention to detail in a previous task or role.
  • Your understanding of basic design principles or an interest in art/crafts.

• Custom Framing Experience: If you have prior framing experience, be ready to discuss the types of projects you've worked on, the equipment you've used, and your process for ensuring quality.

Challenge Preparation:

• Customer Scenarios: Practice how you would handle common retail scenarios, such as a customer unsure about framing options, a customer with a complaint, or assisting multiple customers simultaneously.

• Problem-Solving: Think about times you've had to find a creative solution to a problem in a work or academic setting.

• Company Knowledge: Research Michaels' products, services (especially custom framing), and company mission. Understand their approach to customer service and creativity.

📝 Enhancement Note: This section is tailored to a retail entry-level role. The "portfolio" is reinterpreted as transferable skills and experiences, and the interview preparation focuses on common retail interview practices and scenario-based questions.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially looking up inventory.

Proficiency with cash handling and transaction processing is key.

• Custom Framing Equipment: This includes specialized tools such as:

  • Mat Cutters: For precisely cutting mats to fit artwork.
  • Frame Moulding Saws: For cutting frame materials to size.
  • V-Nailers/Jointers: For assembling frame corners.
  • Heat Presses/Grommet Machines: Potentially used for specific framing or finishing applications.
  • Measuring Tools: Tape measures, rulers, and calipers for accurate dimensioning.

• Basic Computer Skills: For accessing internal systems, company portals, and potentially for online training modules.

Analytics & Reporting:

• While direct analytics roles are not part of this position, understanding how sales performance and customer feedback contribute to store metrics is implicit.

• The POS system will generate basic sales reports accessible to management. CRM & Automation:

• Customer Relationship Management (CRM): The POS system or a dedicated customer database may be used to track customer preferences and order history, aiding in personalized service and repeat business.

• Inventory Management Systems: Used for tracking stock levels of framing materials, ready-made frames, and other store merchandise.

📝 Enhancement Note: This section focuses on the practical tools and technology an individual in this role would encounter daily in a retail store setting, with a specific emphasis on custom framing equipment.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value for Michaels, encouraging a spirit of innovation and artistic expression in both products and customer solutions.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service, helpfulness, and a positive shopping experience.

• Teamwork: Emphasizing collaboration among store associates to achieve common goals, support each other, and ensure smooth store operations.

• Integrity: Upholding ethical standards in all dealings, including cash handling, customer interactions, and operational procedures.

• Efficiency: Striving for operational excellence by following SOPs, managing time effectively, and contributing to a well-organized and productive work environment.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different departments as needed, particularly during busy periods or when specific expertise is required.

• Open Communication: Encouraging clear and respectful communication between team members and management to address operational needs, customer feedback, and process improvements.

• Shared Responsibility: A collective approach to maintaining store standards, including cleanliness, merchandising, and stock availability, fostering a sense of shared ownership for store success.

📝 Enhancement Note: The values and collaboration style are inferred from Michaels' company mission and typical retail culture, focusing on aspects relevant to a customer-facing, team-oriented role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing consultations, order production, and general store tasks simultaneously in a fast-paced environment.

• Handling Customer Expectations: Managing diverse customer needs and expectations for custom framing, which can range from simple to highly complex designs, while ensuring timely delivery.

• Maintaining Quality Standards: Consistently producing high-quality custom framing work that meets both company standards and individual customer satisfaction, especially under time pressure.

• Adapting to New Products & Processes: Staying updated on new framing materials, design trends, and evolving company SOPs and Omni-channel initiatives.

Learning & Development Opportunities:

• Framing Expertise: Developing deep knowledge and practical skills in custom framing design, material selection, and production techniques.

• Customer Service & Sales Training: Enhancing skills in consultative selling, relationship building, and problem-solving within a retail context.

• Product Knowledge: Gaining comprehensive understanding of Michaels' extensive product range beyond framing.

• Operational Skills: Learning about inventory management, visual merchandising, and efficient store operations.

📝 Enhancement Note: Challenges and growth opportunities are framed around the specific demands of a custom framing role within retail, highlighting both the potential difficulties and the learning potential for career development.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is undecided about framing options, a customer with a complaint about a previous order, or how you would engage a customer browsing the framing section. Focus on active listening, empathy, and solution-oriented approaches.

• Sales & Consultation: How would you approach a customer to understand their framing needs? What questions would you ask to guide them towards a suitable solution? How would you upsell complementary products or services?

• Problem-Solving: Describe a time you had to solve a problem creatively in a work or academic setting. How did you identify the issue, what steps did you take, and what was the outcome?

Company & Culture Questions:

• What do you know about Michaels and our custom framing services?

• Why are you interested in working for Michaels? What appeals to you about our company culture?

• How do you demonstrate creativity in your daily life or work?

• How do you handle working as part of a team to achieve a common goal? Portfolio Presentation Strategy:

• Resume as Portfolio: Your resume is your primary "portfolio" for this role. Ensure it clearly articulates your relevant skills, experiences, and achievements, especially those related to customer service, sales, and any hands-on technical work.

• Verbal Examples: Prepare 2-3 concise, STAR method (Situation, Task, Action, Result) examples that showcase your customer service, problem-solving, or detail-oriented skills. If you have framing experience, have one example ready that highlights your technical skills or a successful project.

• Enthusiasm for Art & Craft: Convey your genuine interest in art, design, and helping customers bring their creative visions to life through framing.

📝 Enhancement Note: Interview preparation advice is tailored to an entry-level retail role, emphasizing common interview questions, the importance of articulating transferable skills, and how to present oneself as a good cultural fit for Michaels.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any technical or hands-on skills (e.g., measuring, operating equipment, attention to detail). Use keywords from the job description.

• Portfolio Preparation (Verbal): Prepare specific examples of your customer service interactions, problem-solving abilities, and any relevant framing or crafting experience. Be ready to discuss these using the STAR method.

• Company Research: Familiarize yourself with Michaels' custom framing services, their mission, and their approach to customer service. Understand their values regarding creativity and community.

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating your enthusiasm, reliability, and ability to learn quickly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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