Product Strategy Director - Banking & Client Experience

📍 Job Overview

Job Title: Product Strategy Director - Banking & Client Experience

Company: FIS Global

Location: Atlanta, Georgia, United States; Jacksonville, Florida, United States; New York, New York, United States; Brown Deer, Wisconsin, United States

Job Type: Full-time

Category: Product Strategy / Revenue Operations

Date Posted: 2026-08-20

Experience Level: Experienced (10+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the product strategy for the Automated Finance portfolio, acting as the Voice of the Customer to influence product roadmaps and development.

• Drive customer adoption, commercialization, and market readiness by translating customer needs and market dynamics into actionable product requirements.

• Foster strong relationships with banking partners, strategic customers, and internal cross-functional teams to ensure alignment and drive revenue growth.

• Develop and execute strategies for product innovation, competitive intelligence, and market positioning within the fintech and banking sectors.

• Oversee executive program leadership for strategic initiatives, ensuring alignment across Product, Sales, Technology, Marketing, Support, and Operations.

📝 Enhancement Note: This role is positioned as a Director level within Product Strategy, with a strong emphasis on client experience and revenue enablement. While not explicitly a "Revenue Operations" title, the responsibilities—driving adoption, commercialization, customer success strategy, and working closely with sales and partnerships—align heavily with GTM operations, particularly in ensuring product-market fit and revenue realization. The focus on "Automated Finance portfolio" within banking and fintech suggests a deep dive into operational efficiency and transaction processing for financial institutions.

📈 Primary Responsibilities

• Serve as the primary Voice of the Customer for the BillerIQ, Agentic Insights, GetPaid, and broader Treasury/Capital Markets portfolios.

• Establish and manage formal customer feedback mechanisms, including advisory boards, executive councils, user groups, and partner forums.

• Translate customer pain points, implementation challenges, and market opportunities into prioritized product requirements and business cases.

• Develop compelling customer-facing narratives that articulate product value and business outcomes for clients and banking partners.

• Partner with Product Marketing to refine product awareness, positioning, messaging, pricing, packaging, and go-to-market strategies.

• Drive product visibility and adoption through various channels, including advisory boards, user groups, conferences, and executive briefings.

• Own product adoption and client success strategies, identifying underutilized capabilities and developing programs to increase feature adoption and value realization.

• Maintain executive-level relationships with key banking partners and strategic customers, leading partner advisory forums and strategic planning discussions.

• Monitor industry trends, competitive offerings, and evolving customer needs to provide market intelligence and identify innovation opportunities.

• Lead strategic initiatives requiring cross-functional coordination, acting as an executive sponsor for critical client escalations and retention efforts.

• Drive alignment between customer requirements and the Automated Finance product strategy, ensuring product differentiation and competitiveness.

📝 Enhancement Note: The responsibilities heavily lean into strategic product management with a strong commercial and customer-centric lens. The emphasis on "Voice of the Customer," "Product Adoption & Commercialization," and "Banking & Strategic Partner Leadership" indicates a role that bridges product development with GTM execution and revenue impact. This requires a deep understanding of financial services operations and client engagement strategies.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Finance, Marketing, Communications, or a related field, or equivalent practical experience.

Experience: 10+ years of strategic product experience in capital markets, banking, and/or fintech.

Required Skills:

• Proven track record of driving customer-led product strategy, increasing product adoption, and improving client retention within the financial services or fintech industry.

• Demonstrated experience in establishing and managing formal customer feedback programs (e.g., advisory boards, user groups).

• Ability to translate customer pain points and market opportunities into prioritized product requirements and compelling business cases.

• Strong understanding of SaaS, fintech, banking, payments, or capital markets business models and associated revenue drivers.

• Experience working with sales, customer success, and commercial teams to drive revenue retention and expansion.

• Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams and executive leadership.

• Deep knowledge of product marketing principles, including positioning, messaging, and go-to-market strategies.

• Familiarity with industry trends, competitive analysis, and identifying emerging technology opportunities (e.g., AI, workflow automation). Preferred Skills:

• Experience with specific Automated Finance portfolios such as BillerIQ, Agentic Insights, or GetPaid.

• Advanced degree (MBA or equivalent) in a relevant field.

• Experience in developing and executing customer adoption and client success strategies.

• Demonstrated ability to lead complex, cross-functional strategic initiatives.

• Familiarity with Agile product development methodologies.

📝 Enhancement Note: The experience requirement of "10+" years, combined with the Director title and emphasis on strategic product leadership, suggests this role is for a senior professional. The required skills highlight a blend of strategic thinking, customer advocacy, market analysis, and cross-functional collaboration, all critical for driving product success in a complex B2B financial services environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies demonstrating successful customer-led product strategy implementation and measurable improvements in product adoption.

• Provide examples of business cases developed for new product capabilities or significant enhancements, including ROI projections and market opportunity analysis.

• Present documentation or examples of customer feedback programs established and their impact on product roadmaps.

• Include evidence of how market intelligence and competitive analysis were translated into strategic product decisions.

• Highlight experience in developing and executing go-to-market strategies for complex financial products. Process Documentation:

• Demonstrate experience in defining and optimizing product development workflows, from ideation and requirement gathering to launch and post-launch analysis.

• Illustrate how customer feedback was systematically captured, analyzed, and integrated into product roadmaps and feature prioritization processes.

• Provide examples of metrics and dashboards developed to track product adoption, customer health, and feature utilization.

• Detail experience in collaborating with Product Marketing and Sales Enablement to create impactful go-to-market and customer education materials.

📝 Enhancement Note: Given the strategic nature of this role, a portfolio demonstrating the ability to influence product direction based on market and customer insights is crucial. The emphasis should be on strategic thinking, process improvement, and quantifiable results that align with business objectives like adoption, retention, and revenue growth.

💵 Compensation & Benefits

Salary Range: $187,270.00 - $318,360.00 annually.

Benefits:

• Competitive salary.

• Comprehensive learning and development programs.

• Collaborative and innovative work environment.

• Opportunities to contribute to community initiatives.

• Health, dental, and vision insurance (standard for full-time roles, though not explicitly listed, it's a common offering).

• Retirement savings plan (e.g., 401k) with potential company match.

• Paid time off, including vacation, sick leave, and holidays.

Working Hours: Standard full-time work schedule, approximately 40 hours per week. Flexibility may be expected for critical initiatives or client-facing activities, typical for Director-level roles.

📝 Enhancement Note: The provided salary range is substantial, reflecting a senior-level Director position in a major financial technology company. The regional variation noted in the job description means the actual starting salary will depend heavily on the specific location (Atlanta, Jacksonville, New York, or Brown Deer). For New York City, salaries tend to be at the higher end of the range due to higher cost of living and market demand. For Atlanta and Jacksonville, salaries might be more mid-range, while Brown Deer (Milwaukee area) could be at the lower end. The benefits listed are standard but important for attracting senior talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech), Banking Services, Capital Markets Technology. FIS Global is a major player in providing technology solutions for financial institutions worldwide, covering a vast array of services from retail banking to capital markets.

Company Size: Large Enterprise (FIS Global is a publicly traded company with tens of thousands of employees globally, indicating a complex organizational structure and extensive resources). This size offers opportunities for broad impact and career advancement but may also involve navigating larger corporate processes.

Founded: FIS was founded in 1968, giving it a long history and deep expertise in the financial services technology sector. This longevity suggests stability and a strong foundation of industry knowledge.

Team Structure:

• The Product Strategy Director will likely be part of a larger Product Management or GTM organization, reporting to a VP or SVP of Product.

• The role requires close collaboration with various departments: Product Management, Product Marketing, Engineering, Customer Success, Sales, Banking Partnerships, and Operations.

• This role acts as a central hub, coordinating efforts and ensuring alignment across these diverse teams to achieve strategic product goals. Methodology:

• Data-driven decision-making is paramount, leveraging customer feedback, market analysis, and performance metrics to guide product strategy.

• Emphasis on a customer-centric approach, ensuring that client needs and experiences are at the forefront of product development and commercialization.

• Agile and iterative processes are likely employed for product development and feedback loops, allowing for responsiveness to market changes.

• Strategic planning and executive communication are key components, ensuring alignment and buy-in from senior leadership.

Company Website: https://careers.fisglobal.com/us/en

📝 Enhancement Note: FIS Global's status as a large, established fintech company implies a professional, structured environment with significant resources. The "Voice of the Customer" aspect suggests a culture that values client feedback and aims to integrate it deeply into product development. The company's focus on innovation within banking and capital markets means this role is at the intersection of traditional finance and cutting-edge technology.

📈 Career & Growth Analysis

Operations Career Level: Director level, signifying a senior leadership role with significant strategic responsibility and influence over product direction and market success. This role requires a blend of deep domain expertise (banking, fintech, capital markets) and strategic product management capabilities.

Reporting Structure: The role reports into a senior leadership position within Product Management or a GTM function, likely a VP or SVP. This position will manage and influence cross-functional teams and stakeholders rather than direct reports in many cases, focusing on strategic execution and alignment.

Operations Impact: The Product Strategy Director has a direct and substantial impact on revenue generation and retention by ensuring products meet market needs, driving adoption, and supporting commercialization efforts. Their work directly influences product roadmap prioritization, investment decisions, and the overall success of the Automated Finance portfolio.

Growth Opportunities:

• Leadership Advancement: Potential to move into VP-level roles within Product Management, GTM, or a specific business unit.

• Specialization: Deepen expertise in specific areas of fintech, such as AI in finance, advanced analytics, or specific banking verticals.

• Broader Strategic Roles: Transition into more general product leadership, business unit strategy, or even P&L ownership within FIS.

• Mentorship: Opportunity to mentor junior product managers and strategists, developing the next generation of leaders.

• Industry Influence: Contribute to shaping the future of financial technology through strategic product development and market engagement.

📝 Enhancement Note: This Director-level role offers a clear path for career progression within a large organization like FIS. The emphasis on strategic impact and cross-functional leadership provides a strong foundation for future leadership roles, either within FIS or in the broader fintech industry. The growth opportunities are tied to strategic influence and domain expertise development.

🌐 Work Environment

Office Type: Primarily an on-site role, with multiple potential office locations (Atlanta, Jacksonville, New York, Brown Deer). This suggests a preference for in-person collaboration, team building, and direct engagement with colleagues and potentially clients.

Office Location(s):

• Atlanta, Georgia: A major business hub with a growing tech and finance sector.

• Jacksonville, Florida: A significant financial services center.

• New York, New York: A global financial capital, offering proximity to major clients and industry events.

• Brown Deer, Wisconsin (Milwaukee area): A more regional presence, potentially offering a different cost of living and work-life balance dynamic.

Workspace Context:

• The role involves extensive collaboration with internal teams (Product, Marketing, Engineering, Sales, CS) and external partners (banks, strategic customers).

• Access to modern office facilities and technology infrastructure is expected to support productivity and communication.

• The environment is likely fast-paced and dynamic, characteristic of the fintech industry, requiring adaptability and strong problem-solving skills.

• Opportunities for face-to-face interaction with stakeholders, fostering stronger relationships and more effective communication.

Work Schedule: While a standard 40-hour work week is typical, Director-level roles often require flexibility to meet business demands, attend client meetings, or lead critical initiatives outside of standard hours. This flexibility is crucial for managing complex strategic projects and executive-level engagement.

📝 Enhancement Note: The on-site requirement indicates a preference for hands-on leadership and team synergy. The multiple office locations offer candidates flexibility in choosing a region that best suits their lifestyle and career goals, while also suggesting that the company has a distributed but coordinated operational footprint.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: Recruiter screen to assess basic qualifications, experience, and cultural fit.

2. Hiring Manager Interview: In-depth discussion with the hiring manager focusing on strategic thinking, product vision, and leadership capabilities. Expect questions about your experience with customer-led strategy and driving product adoption.

3. Cross-Functional Interviews: Interviews with key stakeholders from Product Management, Product Marketing, Engineering, Sales, and Customer Success. These will assess your ability to collaborate, influence, and understand different functional perspectives.

4. Case Study/Presentation: A common step for Director-level roles. You may be asked to prepare and present a strategic analysis of a product area, a proposed roadmap, or a go-to-market plan, demonstrating your strategic thinking and communication skills.

5. Executive Interview: Final interview with a senior leader (e.g., VP/SVP of Product, Head of GTM) to evaluate strategic alignment, executive presence, and overall fit for the organization.

Portfolio Review Tips:

• Quantify Impact: For each project or initiative in your portfolio, clearly articulate the problem, your solution, and the measurable results (e.g., % increase in adoption, % reduction in churn, revenue growth attributed, market share gain).

• Showcase Strategy: Highlight your strategic thinking process, how you identified opportunities, prioritized initiatives, and developed roadmaps. Use diagrams or frameworks where appropriate.

• Customer-Centricity: Emphasize instances where customer feedback directly shaped product strategy or requirements. Include examples of customer advisory boards or feedback program outcomes.

• Cross-Functional Collaboration: Demonstrate how you effectively partnered with Sales, Marketing, Engineering, and Customer Success to achieve product goals.

• Industry Relevance: Tailor examples to the banking, fintech, and capital markets industries, showcasing your domain expertise.

• Conciseness: Present your most impactful work clearly and concisely. For a Director role, focus on strategic achievements rather than granular execution details.

Challenge Preparation:

• Strategic Analysis: Be prepared to discuss industry trends, competitive landscapes, and how FIS's Automated Finance portfolio fits within these.

• Roadmap Prioritization: Understand common frameworks for prioritizing product features and investments (e.g., RICE, MoSCoW) and be ready to apply them conceptually.

• Go-to-Market Strategy: Think about how you would launch a new feature or product, considering positioning, messaging, sales enablement, and customer education.

• Customer Success & Adoption: Prepare to discuss strategies for driving product adoption, increasing feature utilization, and improving client retention.

📝 Enhancement Note: The interview process is designed to test strategic acumen, leadership potential, and the ability to drive results in a complex, cross-functional environment. A well-curated portfolio that clearly demonstrates quantifiable achievements and strategic thinking is essential for success at this level.

🛠 Tools & Technology Stack

Primary Tools:

• CRM: Salesforce (likely used for sales, customer success, and partner management data).

• Product Management Tools: Jira, Confluence (for requirement management, documentation, and collaboration).

• Collaboration Platforms: Microsoft Teams, Slack, Zoom (for daily communication and virtual meetings).

• Analytics & BI Tools: Tableau, Power BI, Looker (for data analysis, dashboard creation, and reporting on product performance and adoption).

Analytics & Reporting:

• Experience with SQL for data extraction and analysis.

• Proficiency in creating detailed reports and dashboards to track key product metrics, customer adoption, and market trends.

• Familiarity with A/B testing and experimental design for product enhancements. CRM & Automation:

• Understanding of how CRM systems integrate with product development and GTM strategies.

• Familiarity with marketing automation platforms (e.g., HubSpot, Marketo) for customer communication and campaign support, though not directly managed.

• Knowledge of workflow automation tools and their application in financial services processes.

📝 Enhancement Note: While specific tools aren't listed, the role implies a need for proficiency in standard enterprise software for Product Management, CRM, collaboration, and data analysis. The ability to leverage data from these systems to inform strategy is critical.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and serving customer needs, ensuring their success and satisfaction.

• Innovation: Driving forward-thinking solutions and embracing new technologies to enhance financial services.

• Integrity & Trust: Upholding high ethical standards in all dealings with clients, partners, and colleagues.

• Collaboration: Fostering a team-oriented environment where diverse perspectives are valued and leveraged.

• Excellence: Striving for high performance, quality, and efficiency in all aspects of work.

Collaboration Style:

• Cross-Functional Partnership: Proactively engaging with and building strong relationships across Product, Engineering, Marketing, Sales, and Customer Success teams to achieve shared objectives.

• Data-Informed Dialogue: Using data and insights to drive discussions and decisions, fostering objective and productive conversations.

• Transparent Communication: Maintaining open and honest communication channels to ensure alignment and address challenges effectively.

• Feedback Culture: Encouraging constructive feedback loops to continuously improve products, processes, and team dynamics.

📝 Enhancement Note: FIS Global's culture likely emphasizes professionalism, a strong work ethic, and a commitment to innovation within the regulated financial services sector. The values align with a customer-centric, results-oriented approach, which is essential for a role focused on product strategy and market success.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Working within a large enterprise like FIS can present challenges related to bureaucracy, aligning diverse stakeholder interests, and driving change effectively.

• Balancing Customer Needs vs. Business Goals: Strategically prioritizing features that satisfy diverse customer segments while aligning with FIS's overall business objectives and revenue targets.

• Rapidly Evolving Fintech Landscape: Keeping pace with technological advancements, regulatory changes, and competitive pressures in the dynamic fintech and banking sectors.

• Driving Adoption in Established Markets: Encouraging adoption of new features or platforms within existing customer bases that may be resistant to change.

Learning & Development Opportunities:

• Executive Leadership Training: Access to internal programs and external courses focused on strategic leadership, financial management, and executive communication.

• Industry Conferences & Certifications: Opportunities to attend major fintech and banking conferences (e.g., Money 20/20, Sibos) and pursue relevant certifications to stay abreast of industry best practices.

• Mentorship Programs: Participation in formal or informal mentorship programs to gain insights from senior leaders and develop leadership skills.

• Exposure to Diverse Business Units: Opportunities to gain exposure to different product lines and business units within FIS, broadening understanding of the company's ecosystem.

📝 Enhancement Note: This role offers significant opportunities for professional growth by tackling complex strategic challenges within a leading fintech company, while also providing avenues for continuous learning and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully translated customer feedback into a significant product strategy shift. What was the process, and what was the outcome?" (Focus on your methodology, ability to influence, and quantifiable results.)

• "How would you approach prioritizing product investments for the Automated Finance portfolio, considering competing demands from different customer segments, sales, and engineering?" (Demonstrate strategic prioritization frameworks and stakeholder management.)

• "Imagine a key banking partner is expressing dissatisfaction with a product's adoption rate. How would you diagnose the issue and develop a strategy to improve adoption?" (Showcase your understanding of customer success, product marketing, and cross-functional collaboration.)

• "What are the key trends you see impacting the Automated Finance space in the next 3-5 years, and how should FIS Global position its product strategy to capitalize on them?" (Prepare with industry insights, competitive awareness, and strategic foresight.) Company & Culture Questions:

• "What interests you most about FIS Global and this specific role within our Automated Finance portfolio?" (Research FIS's mission, recent news, and how your experience aligns.)

• "How do you approach building relationships and influencing stakeholders across different departments (e.g., Engineering, Sales, Marketing)?" (Highlight your collaborative approach and communication style.)

• "Describe a situation where you had to drive consensus among senior leaders with differing opinions on a product strategy. How did you navigate that?" (Showcase your negotiation, persuasion, and strategic alignment skills.) Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your role and responsibilities, then dive into 2-3 key case studies that best represent your strategic impact and alignment with this role.

• Narrative: For each case study, clearly articulate the business problem, your strategic approach, the actions taken (including cross-functional collaboration), and the quantifiable business outcomes (revenue, adoption, efficiency, client retention).

• Data Visualization: Use clear charts and graphs to present metrics and ROI. Ensure data is easy to understand and directly supports your claims.

• Tailoring: Emphasize aspects of your experience that directly relate to banking, fintech, capital markets, customer experience, and driving product adoption/commercialization.

• Conciseness: Aim for a presentation of 15-20 minutes, leaving ample time for Q&A. Be prepared to go deeper on any aspect of your portfolio.

📝 Enhancement Note: Prepare to articulate your strategic thinking and impact with concrete examples. The interview process will likely involve a mix of behavioral, situational, and strategic questions, requiring you to draw on your extensive experience and demonstrate a deep understanding of product strategy within the fintech and banking sectors.

📌 Application Steps

To apply for this Product Strategy Director position:

• Submit your application through the FIS Global careers portal via the provided URL.

• Portfolio Customization: Curate your resume and portfolio to highlight your most relevant experience in product strategy, customer insight, commercialization, and client experience within the banking and fintech sectors. Focus on quantifiable achievements and strategic impact.

• Resume Optimization: Ensure your resume clearly outlines your 10+ years of experience, emphasizing leadership in capital markets, banking, or fintech. Use keywords from the job description such as "Voice of the Customer," "product strategy," "roadmap prioritization," "commercialization," and "banking partnerships."

• Interview Preparation: Practice answering behavioral and strategic questions using the STAR method. Prepare your portfolio presentation, focusing on clear articulation of business problems, your strategic solutions, and measurable results.

• Company Research: Thoroughly research FIS Global, its Automated Finance portfolio (BillerIQ, Agentic Insights, GetPaid), its position in the market, and recent company news. Understand FIS's mission and values to articulate your alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.