Product Designer: Wallet

📍 Job Overview

Job Title: Product Designer: Wallet

Company: Felix Technologies, Inc.

Location: Mexico City, Mexico

Job Type: FULL_TIME

Category: Product Design / Fintech Operations

Date Posted: July 31, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site (with potential for hybrid flexibility, though primarily on-site based on location and typical startup environments)

🚀 Role Summary

• Lead the end-to-end product design for the Félix Wallet, a critical component of the financial ecosystem for Latin immigrants in the U.S., focusing on remittances and stored value.

• Translate complex financial transactions and regulatory requirements into intuitive user experiences, primarily within a conversational AI (WhatsApp) interface, and subsequently for native iOS and Android applications.

• Collaborate directly with a dedicated Product Manager for the Wallet product, fostering a lean, agile decision-making process within a Slack-driven environment.

• Integrate AI-powered design tools into the workflow to amplify craft, accelerate concept generation, and enhance the overall design process for financial products.

• Champion a user-centric approach by conducting rigorous user research and iterative testing to validate design decisions and ensure product-market fit within a regulated financial landscape.

📝 Enhancement Note: While the job title is "Product Designer," the responsibilities and company context strongly indicate a role with significant operational impact, particularly in the Fintech sector. The emphasis on "Wallet," "funding," "balances," "transaction history," "compliance," and "regulated product" positions this as a role where design directly influences operational efficiency, user trust, and regulatory adherence. The AI-powered nature of the product and the use of AI design tools also suggest a forward-thinking operations and product development approach. The location in Mexico City, coupled with the user base being Latin immigrants in the U.S., points to a need for cultural and linguistic nuance in design and product strategy, which has operational implications for user support and product localization.

📈 Primary Responsibilities

• Own the complete design lifecycle for the Félix Wallet, encompassing user flows for funding, balance management, stored value, and transaction history, ensuring a cohesive and intuitive experience.

• Design and iterate on user interfaces and experiences for financial transactions within a chat-based environment (WhatsApp), and subsequently translate these into native mobile applications for iOS and Android.

• Actively partner with the Wallet Product Manager, contributing to product strategy, roadmap planning, and feature prioritization through direct collaboration and rapid iteration.

• Integrate compliance and regulatory requirements (e.g., disclosure, consent) seamlessly into the design process, treating them as integral aspects of the user experience rather than external constraints.

• Conduct and leverage user research, usability testing, and data analysis to inform design decisions, identify user pain points, and validate design concepts with target users.

• Maintain brand consistency and a unified user experience across all Félix products, ensuring the Wallet’s design aligns with the overall Félix conversational AI platform.

• Contribute to the growth and development of the design team by participating in hiring processes, providing constructive critique, and influencing the evolution of the team's design systems and methodologies.

📝 Enhancement Note: The responsibilities highlight a deep integration of design with operational aspects of a financial product. "Own Wallet end to end" signifies significant ownership over a core operational function. "Treat compliance as a design material" is a critical point for operations professionals, indicating that understanding and designing for regulatory frameworks is paramount. The collaboration model ("One designer, one PM, decisions made in a Slack thread") suggests an agile, operations-focused environment where efficiency and speed are key.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field is typically expected for mid-level product design roles. Equivalent practical experience will also be considered.

Experience: A minimum of 3 years of professional experience in product design, with a proven track record of shipping consumer-facing products. Experience in highly regulated industries such as Fintech, banking, or cryptocurrency is a significant advantage.

Required Skills:

• 3+ years of consumer product design experience: Demonstrated ability to design and launch user-centric digital products.

• Native or near-native Spanish fluency and advanced English proficiency: Essential for designing for the target user base and collaborating within the global team.

• Deep Figma fluency: Mastery of Figma for UI design, prototyping, and collaboration.

• End-to-end mobile product experience: Proven experience in designing at least two mobile products from concept to launch.

• AI-assisted design workflow proficiency: Experience using AI tools (e.g., Cursor, Claude Code, Claude Design, Codex) as creative partners to enhance design output.

• High tolerance for constraint: Ability to design effectively within strict legal, risk, and failure-state limitations inherent in regulated financial products.

• Range from pixel to strategy: Capability to handle detailed visual design (pixel-perfect) as well as contribute to high-level product strategy and communication.

• Communication skills: Ability to articulate and defend design decisions to non-design stakeholders.

• Comfort with speed and ambiguity: Adaptability to a fast-paced startup environment where solutions are developed iteratively and openly.

• Portfolio link: A comprehensive portfolio showcasing relevant design work and problem-solving capabilities.

Preferred Skills:

• Fintech, crypto/stablecoins, banking, or regulated domain experience: Direct experience in financial services or regulated industries.

• Conversational AI product design: Experience designing for chatbot interfaces or AI-driven user interactions.

• Understanding of blockchain technology and stablecoins: Familiarity with the underlying technologies powering modern remittance solutions.

• Experience with user research methodologies and tools.

• Familiarity with design systems and their implementation.

📝 Enhancement Note: The emphasis on AI fluency in the workflow and the specific mention of AI tools like Cursor and Claude are critical for operations professionals to note. This indicates a focus on leveraging technology to drive efficiency and innovation within the design and product development process, a hallmark of modern operations teams. The requirement for Spanish and English fluency underscores the operational need for effective communication with a diverse user base and internal team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated experience designing complex consumer products: Showcase at least two end-to-end mobile product launches, highlighting your role and contributions.

• Case studies focusing on regulated financial products: Include examples that illustrate your ability to navigate compliance, risk, and disclosure requirements within a design context.

• Examples of designing for conversational interfaces: Present work that demonstrates your understanding of chat-based user experiences and AI chatbot interactions.

• Evidence of AI tool integration: Highlight how you've used AI tools in your design workflow to enhance efficiency, creativity, or output quality.

• Visualizations of design strategy and process: Clearly articulate your problem-solving approach, from initial research and ideation to final implementation and iteration.

Process Documentation:

• User research and validation methods: Provide examples of how you've conducted user research, synthesized findings, and translated them into actionable design improvements for financial products.

• Design system components and application: Showcase your ability to contribute to or leverage design systems for consistency and efficiency, especially in a fast-paced environment.

• Prototyping and interaction design examples: Include interactive prototypes or detailed descriptions of complex user flows and interactions you've designed.

• Collaboration and feedback loops: Detail how you've worked with product managers, engineers, and other stakeholders, including how you've incorporated feedback to refine designs.

📝 Enhancement Note: For operations-focused roles, the portfolio is a critical demonstration of process and impact. Candidates should emphasize case studies that show how their design choices led to measurable improvements in user adoption, operational efficiency, or regulatory compliance within financial products. Demonstrating an understanding of how design impacts the operational flow of money and user trust is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Product Designers with 3-5 years of experience in Mexico City, and considering the company's Series B funding and growth stage, a competitive annual salary range is estimated to be between $40,000 USD and $65,000 USD. This range is subject to variation based on the candidate's specific experience, skills, and negotiation.

Benefits:

• Competitive salary

• Initial stock options grant

• Annual performance bonus

• Comprehensive Health, Dental, and Vision insurance plans

• Continuous learning opportunities, including access to training, workshops, and industry conferences.

• Unlimited Paid Time Off (PTO)

• Paid parental leave

• Empowering opportunities for professional growth within a dynamic entrepreneurial environment.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. Given the startup environment and the nature of product development, flexibility may be required, with a focus on results and impact rather than strict adherence to hours. The on-site requirement in Mexico City suggests typical business hours for local collaboration.

📝 Enhancement Note: The salary range is an estimate based on market data for similar roles in Mexico City, considering the company's funding and industry. The benefits package is comprehensive, reflecting a commitment to employee well-being and professional development, which are important considerations for operations professionals seeking a stable yet growth-oriented environment. The "Unlimited PTO" is a common perk in tech startups, but candidates should be mindful of how it integrates with project deadlines and team expectations in a results-driven culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, Remittances, AI, Blockchain, Cross-border Payments. Félix operates at the intersection of financial technology and AI-driven conversational commerce, aiming to disrupt traditional remittance services.

Company Size: Felix Technologies is a hyper-growth Series B company, indicating a team size likely ranging from 100-300 employees, with rapid expansion. This size offers a balance between the agility of a startup and the structure needed for scaling operations.

Founded: While the founding date is not explicitly provided, the Series B funding suggests the company has been operational for several years, likely since at least 2018-2020, allowing for established product-market fit and operational processes.

Team Structure:

• The Product Design team is closely integrated with Product Management and Engineering. The Wallet Designer will report to the Head of Product Design and work in direct partnership with the Wallet PM.

• Collaboration is expected to be cross-functional, involving engineers, data analysts, compliance officers, and potentially marketing and customer support teams.

• The culture emphasizes a "bias for action," "experimentation spirit," and "urgency and focus," reflecting a dynamic and results-oriented operational environment. Methodology:

• Data-Driven Decision Making: Emphasis on user research, feedback, and analytics to guide product development and operational improvements.

• Agile and Iterative Development: Fast shipping cycles, continuous experimentation, and adaptation based on real-world performance and user insights.

• AI Integration: Leveraging AI not only in the product but also in operational workflows, including design and development processes.

• Radical Transparency and Constructive Feedback: Open communication channels and a culture that values direct, honest feedback for continuous improvement.

Company Website: https://felixpago.com/

📝 Enhancement Note: The company culture is described as high-performing, experimental, and mission-driven. For operations professionals, this translates to an environment where efficiency, innovation, and direct impact are highly valued. The "bias for action" and "experimentation spirit" suggest a willingness to adopt new operational strategies and technologies quickly.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer with significant ownership over a core operational product (the Wallet). It offers a pathway to becoming a senior or lead designer within the Fintech space, with opportunities to specialize in regulated financial products or conversational AI.

Reporting Structure: The designer will report to the Head of Product Design and work in a highly collaborative, paired model with the Wallet Product Manager. This structure provides direct access to leadership and a clear line of sight into product strategy and operational impact.

Operations Impact: The designer's work on the Wallet directly influences Félix's core business operations: remittance volume, user trust, regulatory compliance, and overall customer satisfaction. Their design decisions have a tangible impact on revenue generation and operational efficiency by making financial transactions seamless and secure.

Growth Opportunities:

• Specialization in Fintech Design: Deepen expertise in designing for regulated financial products, including nuances of compliance, security, and user trust.

• Conversational AI and Chatbot Design: Become a leader in designing experiences within chat interfaces, leveraging AI for enhanced user interactions.

• Product Strategy and Leadership: Grow into a senior or lead design role, influencing product vision, mentoring junior designers, and contributing to the overall operational strategy of Félix.

• Cross-functional Skill Development: Gain exposure to various aspects of a hyper-growth startup, including business operations, compliance, and engineering, fostering a holistic understanding of the business.

📝 Enhancement Note: This role offers a unique opportunity for a designer to operate at the nexus of product, operations, and technology in a high-growth Fintech environment. The emphasis on "owning" a critical product and integrating with AI tools suggests significant potential for developing specialized, high-demand operational design skills.

🌐 Work Environment

Office Type: The job is listed as "TELECOMMUTE" with a specific location in Mexico City, which typically indicates an on-site or hybrid model within that city. Given the startup culture and the need for deep collaboration on a core product like the Wallet, an on-site presence in a modern office setting is most probable for fostering team cohesion and rapid iteration.

Office Location(s): Mexico City, Mexico. This location likely offers a vibrant startup ecosystem and access to a diverse talent pool.

Workspace Context:

• Collaborative Environment: The emphasis on direct pairing with a PM and close team interaction suggests a workspace designed for collaboration, ideation, and rapid communication.

• Technology-Rich: Access to cutting-edge design tools, AI assistants, and the necessary infrastructure to support a fast-paced product development cycle.

• Mission-Driven Atmosphere: Working alongside a dedicated team unified by a meaningful mission to serve underserved communities, fostering a sense of purpose and collective effort.

Work Schedule: While full-time is specified, the startup environment often encourages flexibility. However, for an on-site role in Mexico City, standard business hours are likely, with potential for extended hours during critical project phases. The focus is on delivering results and achieving operational milestones.

📝 Enhancement Note: The "TELECOMMUTE" designation with a specific city location can sometimes be ambiguous. However, for a hyper-growth startup focused on a core product like the Wallet, an on-site or hybrid model is common to facilitate the intense collaboration required. Candidates should clarify expectations regarding in-office days and the nature of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Screening: Review of resume and portfolio link for relevant experience, skills, and design quality.

• Portfolio Deep Dive & Initial Conversation: A discussion with a hiring manager or senior designer to walk through portfolio case studies, focusing on process, problem-solving, and impact. Expect questions on how you handle constraints and collaborate.

• Design Challenge/Case Study: A practical exercise, likely involving a prompt related to the Wallet product or a similar Fintech scenario. This may be a take-home assignment or a live session, assessing your design thinking, problem-solving skills, and ability to apply design principles to operational challenges.

• Cross-functional Interviews: Meetings with the Wallet Product Manager, potentially engineers, and other team members to assess collaboration style, communication, and cultural fit.

• Final Interview: A conversation with leadership (e.g., Head of Product Design, CTO, or CEO) to discuss strategic thinking, long-term vision, and alignment with the company's mission.

Portfolio Review Tips:

• Highlight End-to-End Ownership: Clearly showcase projects where you had significant autonomy and responsibility from conception to launch.

• Emphasize Problem-Solving for Regulated Products: Use case studies to demonstrate how you've tackled design challenges in Fintech or similar regulated environments, focusing on user trust and compliance.

• Showcase AI Tool Integration: Detail how you've used AI tools (Cursor, Claude, etc.) to augment your design process, providing concrete examples of the impact on your work.

• Quantify Impact: Where possible, include metrics and data that demonstrate the success of your designs, such as increased user engagement, improved conversion rates, or reduced operational friction.

• Tell a Story: Structure your case studies with a clear narrative: the problem, your approach, the constraints, your solutions, and the outcomes.

Challenge Preparation:

• Understand the Félix Mission: Research Félix, its user base (Latin immigrants in the U.S.), and its core product (AI-powered WhatsApp chatbot for remittances).

• Familiarize Yourself with Fintech Constraints: Be prepared to discuss how legal, compliance, and security considerations influence design in financial products.

• Practice Designing for Chat: Think about how to convey complex financial information and actions within a conversational interface.

• Articulate AI's Role: Be ready to discuss how AI can enhance user experience and operational efficiency in financial services.

📝 Enhancement Note: The interview process emphasizes practical application and problem-solving relevant to the operational realities of a Fintech product. Candidates should prepare to discuss not just aesthetics but also the strategic thinking, operational impact, and user-centricity of their design decisions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Deep fluency is a requirement.

• AI Design Tools: Cursor, Claude Code, Claude Design, Codex are mentioned as integral to the workflow, used as creative partners to amplify craft.

• Prototyping Tools: Likely integrated within Figma, or potentially specialized tools for advanced interaction design.

Analytics & Reporting:

• While not explicitly stated, expect to work with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and measure design impact.

• Data visualization tools might be used for presenting findings and design outcomes. CRM & Automation:

• The company leverages WhatsApp as a primary communication channel, indicating a strong focus on conversational AI and potentially CRM integrations for managing user interactions.

• Internal tools for project management and communication (e.g., Slack, Jira, Asana) will be standard.

📝 Enhancement Note: The explicit mention of AI tools is a significant indicator of the company's operational focus on leveraging technology for efficiency and innovation. Proficiency in Figma is a baseline, but understanding how to integrate AI into the design process is a key differentiator for this role.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to empowering underserved communities through accessible financial services.

• Bias for Action & Urgency: A culture that prioritizes getting things done quickly and efficiently, with a focus on execution.

• Experimentation Spirit: Encouragement to try new approaches, learn from failures, and iterate rapidly.

• Radical Transparency & Constructive Feedback: Open communication, honest feedback, and a willingness to challenge and be challenged for the sake of improvement.

• Ownership: Employees are treated as owners, taking responsibility for their work and its impact on the company's success.

Collaboration Style:

• Direct Pairing: Close collaboration between designers and product managers, with decisions often made in real-time communication channels like Slack.

• Cross-functional Integration: Designers are expected to work closely with engineering, product, and potentially compliance teams, fostering a holistic approach to product development.

• Open Critique: A culture that embraces constructive feedback as a tool for growth and quality improvement.

📝 Enhancement Note: The values emphasize a fast-paced, results-oriented operational environment. Candidates who thrive in settings that value speed, innovation, and direct impact will find this culture appealing. The emphasis on constructive feedback is crucial for continuous operational improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing within Strict Regulatory Constraints: Balancing user experience with complex financial regulations, disclosure requirements, and risk management protocols.

• Translating to Conversational Interfaces: Adapting complex financial workflows and information into intuitive and effective chat-based experiences.

• Balancing Speed and Quality: Maintaining high design standards while operating in a hyper-growth environment with rapid iteration cycles.

• Defining Native Experiences: Evolving chat-based designs into robust, scalable native iOS and Android applications.

Learning & Development Opportunities:

• Deep Dive into Fintech Operations: Gain unparalleled experience in the operational intricacies of a regulated financial product.

• Mastering AI-Assisted Design: Become highly proficient in leveraging AI tools to enhance design workflows and output.

• Cross-functional Expertise: Develop a broad understanding of product management, engineering, and compliance within a Fintech context.

• Leadership Development: Opportunities to mentor, influence team processes, and potentially grow into leadership roles within the design or product organization.

📝 Enhancement Note: The challenges presented are directly tied to the operational complexities of the Fintech industry. Successfully navigating these challenges will equip a designer with highly sought-after skills in operational product development and strategy.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing the 'stored value' feature for the Félix Wallet, considering both the WhatsApp interface and future native apps, while adhering to compliance requirements?" (Assesses strategic thinking, constraint management, and platform-specific design.)

• "Describe a time you had to balance user needs with strict regulatory constraints. What was your process, and what was the outcome?" (Evaluates experience with compliance and user-centricity in regulated environments.)

• "How do you integrate AI tools like Cursor or Claude into your design workflow to improve efficiency and quality? Can you provide an example?" (Tests practical application of AI in design and understanding of its role in operations.) Company & Culture Questions:

• "Why are you drawn to Félix's mission of serving Latin immigrants, and how does that align with your personal values?" (Assesses cultural fit and mission alignment.)

• "Describe your experience working in a fast-paced, ambiguous startup environment. How do you prioritize and manage your workload?" (Evaluates adaptability and operational effectiveness in a dynamic setting.)

• "How do you give and receive constructive feedback within a design team?" (Probes collaboration style and openness to improvement.) Portfolio Presentation Strategy:

• Focus on Process and Impact: For each case study, clearly articulate the problem, your role, the constraints (especially regulatory ones), your design process (including AI tool usage), and the measurable impact of your work.

• Highlight Constraint Management: Explicitly call out how you navigated legal, compliance, and technical limitations to deliver effective user experiences.

• Showcase AI Integration: Demonstrate how AI tools were used to accelerate workflows, generate ideas, or refine designs, providing specific examples.

• Be Prepared for Live Design Exercises: Practice rapid ideation and problem-solving on the spot, simulating the pace of the company.

📝 Enhancement Note: Interview preparation should focus on demonstrating an understanding of the operational challenges and opportunities specific to designing financial products for an underserved demographic, leveraging AI, and working within a regulated environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link, ensuring your resume and portfolio are up-to-date and easily accessible.

• Tailor your resume: Highlight experience in consumer product design, Fintech, AI-assisted workflows, and proficiency in Figma. Quantify achievements where possible.

• Curate your portfolio: Select case studies that best demonstrate your ability to design for regulated products, conversational interfaces, and your integration of AI design tools. Clearly articulate your process and the impact of your work.

• Research Félix: Understand their mission, target audience, and the competitive landscape of remittance services. Prepare to discuss how your design skills can directly contribute to their operational success.

• Prepare for the interview: Practice discussing your portfolio, answering strategy questions related to Fintech design and AI, and articulating your fit with the company's culture of speed, experimentation, and ownership.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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