Product Designer (UX/UI)

📍 Job Overview

Job Title: Product Designer (UX/UI)

Company: LUMINULTRA TECHNOLOGIES

Location: Fredericton, NB, CA (Remote Optional)

Job Type: Permanent Full Time

Category: Product Design / UX/UI

Date Posted: 2026-08-07

Experience Level: 2-5 Years

Remote Status: Remote Optional (Alberta, British Columbia, Ontario, New Brunswick, Nova Scotia) / Hybrid (Fredericton)

🚀 Role Summary

• Owns the end-to-end user experience for Luminultra's customer-facing software platform, Relay, driving intuitive workflows and implementation-ready digital product designs.

• Establishes and evolves scalable design systems, reusable UI components, and UX standards to ensure consistency across Luminultra's digital product ecosystem.

• Collaborates closely with Product Management, Software Development, Client Experience, and Marketing teams to translate complex scientific workflows into user-friendly digital solutions.

• Enhances customer onboarding and overall usability through user feedback, usability testing, and data-driven insights.

📝 Enhancement Note: This role is crucial for defining the user interface and overall user experience of Luminultra's digital products, particularly the Relay platform. The emphasis on establishing design systems and standards suggests a need for a designer who can not only execute but also architect design principles for future scalability and consistency. The blend of digital product design with customer-facing documentation and labels highlights a holistic approach to the user journey.

📈 Primary Responsibilities

• Lead the design of intuitive user workflows, prototypes, and implementation-ready digital product designs for the Relay platform, aligning with product goals and customer needs.

• Partner with Product Management and Software Engineering teams throughout the product development lifecycle, from refinement to implementation and design reviews, ensuring accurate translation of design intent.

• Develop and maintain comprehensive design systems, including reusable UI components, interaction patterns, UX writing guidelines, and accessibility best practices to enhance consistency and efficiency.

• Drive improvements in customer onboarding and user experience by leveraging user feedback, usability testing, and product insights to optimize adoption and satisfaction.

• Design and refine customer-facing documentation and product labels, focusing on information architecture, layout, imagery, and content clarity to simplify complex technical information.

• Collaborate with cross-functional teams, including Marketing, Quality, Compliance, Operations, and technical experts, to ensure accuracy and alignment of all user-facing materials.

• Contribute to the strategic evolution of Luminultra's broader digital product portfolio, including Bugcount Analyzer, Guardian interfaces, and Power BI reports.

• Balance user needs, design quality, technical constraints, and business priorities, documenting design knowledge and best practices for scalable product development.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to UX/UI design, with a strong focus on collaboration and the establishment of foundational design practices. The inclusion of documentation and label design indicates a need for a versatile designer capable of handling both digital interfaces and content presentation.

🎓 Skills & Qualifications

Education: Post-secondary education in Product Design, Interaction Design, UX/UI, Human-Computer Interaction, Graphic Design, or a related field; an equivalent combination of practical experience and training will also be considered.

Experience: 4+ years of professional experience in product design, UX/UI design, interaction design, or a closely related field, with a proven track record of delivering shipped digital products.

Required Skills:

• Strong product design, interaction design, and visual design skills, encompassing information architecture, UX writing, typography, layout, hierarchy, and accessibility standards.

• Proven experience collaborating directly with developers and technical teams through the product implementation phase.

• Demonstrated experience creating or maintaining design systems, reusable standards, and scalable design practices.

• Ability to simplify complex technical information and translate it into clear, user-friendly digital experiences.

• Experience utilizing user feedback, usability testing, or product insights to iteratively improve digital product experiences.

• A practical, solutions-oriented mindset with the ability to balance ideal design outcomes with technical realities and business priorities.

• Experience designing complex digital products, SaaS applications, or enterprise software.

• Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision). Preferred Skills:

• Experience with HTML, CSS, and WordPress.

• Familiarity with user onboarding tools like Userflow.

• Experience in digital documentation or technical content creation.

• Exposure to data visualization or embedded reporting tools (e.g., Power BI).

• Experience with product labels, packaging, or label design software (e.g., NiceLabel).

• Familiarity with device or firmware interface design.

• Experience designing for scientific, industrial, or regulated products.

• Proficiency with CAD software.

• Experience leveraging AI tools to accelerate design workflows while maintaining strong design judgment.

📝 Enhancement Note: The required skills align with a mid-level to senior Product Designer role, emphasizing a blend of creative design expertise and practical implementation knowledge. The preferred skills suggest areas where additional experience can provide a significant advantage, particularly in areas like technical documentation and specific software tools relevant to Luminultra's industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 4+ years of professional product design experience, with a focus on digital products.

• Include detailed case studies demonstrating the end-to-end design process for at least one shipped digital product, ideally a complex SaaS or enterprise application.

• Highlight projects that involved improving digital customer workflows, simplifying complex technical information, or enhancing user onboarding.

• Present examples of your contribution to or creation of design systems, reusable UI components, or style guides.

• Demonstrate your collaboration with software development teams, from concept to implementation, illustrating how design intent was translated into the final product.

• Include examples of user research, usability testing, or how you've used product insights to drive design decisions.

• Showcase strong visual design principles, including typography, layout, hierarchy, and accessibility considerations. Process Documentation:

• Provide evidence of established processes for UX writing and adherence to accessibility best practices.

• Illustrate how you document design direction, standards, and best practices to support scalable product development.

• Detail your approach to managing design iterations based on user feedback and usability testing.

• Show examples of how you collaborate with cross-functional teams to ensure consistency and accuracy in user-facing materials.

📝 Enhancement Note: The portfolio is critical for this role, serving as the primary evidence of a candidate's ability to execute and architect design solutions. Emphasis should be placed on demonstrating a structured design process, collaboration, and the ability to handle complexity.

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 CAD per year, commensurate with experience and qualifications.

Benefits:

• Generous Paid Time Off: 3 weeks paid vacation, 5 paid flex/sick days, 2 paid volunteer days, and 11 paid holidays.

• Retirement Savings: Group RRSP plan with 3% company matching contributions.

• Performance Incentives: Eligibility for performance bonus pay based on target achievement.

• Comprehensive Health & Wellness:

  • Health, dental, vision, life, critical illness, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) benefits (available for family and single coverage).
  • Access to mental health resources and an Employee Assistance Program (EAP).

• Social Engagement: Firm-sponsored social events to foster team connection.

Working Hours: 40 hours per week, reflecting a full-time commitment. Flexibility may be available within the scope of project needs and team collaboration, aligning with a remote-friendly environment.

📝 Enhancement Note: The salary range is competitive for a mid-level Product Designer in Canada, especially considering the remote work options. The benefits package is robust, covering health, wellness, financial planning, and work-life balance, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Applied Molecular Diagnostics, Biotechnology, Scientific Instrumentation, Software. Luminultra operates at the intersection of science and technology, providing critical microbial testing solutions to industries like water, energy, and food. This necessitates a culture that values precision, innovation, and customer support.

Company Size: Mid-sized company with a global presence (teams across Canada, US, UK, France), indicating a dynamic environment where individual contributions can have a significant impact, yet with established processes and resources.

Founded: 2003. With over two decades of operation, Luminultra has established itself as a leader, suggesting stability, growth, and a mature understanding of its market.

Team Structure:

• The Product Designer will be part of the Product Management team, reporting to a Product Management lead.

• Close collaboration is expected with Software Development, Client Experience, Marketing, Quality, Compliance, and Operations teams.

• This cross-functional structure ensures that design considerations are integrated early and often across various business functions. Methodology:

• Data-driven decision-making is implied through the emphasis on user feedback, usability testing, and product insights.

• A focus on iterative improvement and continuous enhancement of digital products.

• Emphasis on establishing scalable design systems and UX standards points to a structured, efficient approach to design.

• The company values communication, collaboration, development, work-life balance, flexibility, and employee recognition.

Company Website: https://www.luminultra.com/

📝 Enhancement Note: Luminultra's culture appears to balance innovation and scientific rigor with a supportive employee environment. The company's focus on clarity and precision in its products likely translates to a similar approach in its internal operations and design practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a key individual contributor within the product development lifecycle, focusing on the user experience and interface design of digital products. It represents a mid-level to senior design position where the candidate is expected to take ownership and drive significant aspects of the design process.

Reporting Structure: The Product Designer will report to the Product Management team, working closely with Product Managers, Software Engineers, and other cross-functional stakeholders. This structure allows for direct influence on product strategy and execution.

Operations Impact: The Product Designer's work directly impacts customer satisfaction, product adoption rates, operational efficiency for users, and the overall perception of Luminultra's digital offerings. By creating intuitive and effective user experiences, the designer contributes to customer retention and the company's reputation as a leader in applied molecular diagnostics.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI design for scientific or industrial software, or focus on specific areas like design systems, accessibility, or UX writing.

• Leadership: Potential to grow into a Lead Product Designer role, mentoring junior designers and shaping the overall design strategy as the company and its product portfolio expand.

• Cross-functional Development: Gain broader experience in product management, software development processes, and client experience strategies through close collaboration.

• Skill Expansion: Opportunities to learn new design tools, methodologies, and potentially explore areas like data visualization or technical documentation design more deeply.

📝 Enhancement Note: The role offers substantial autonomy and impact, with clear avenues for professional growth within a specialized and growing company. The emphasis on establishing new design standards suggests a significant opportunity to shape the future of the company's digital products.

🌐 Work Environment

Office Type: The company supports remote work across specific Canadian provinces and offers hybrid opportunities for those near Fredericton, New Brunswick. This indicates a modern, flexible work environment adapted to distributed teams.

Office Location(s): While the role can be remote, the company headquarters are in Fredericton, New Brunswick. Other established provinces include Alberta, British Columbia, Ontario, and Nova Scotia. This provides flexibility for candidates across Canada.

Workspace Context:

• Remote/Hybrid Flexibility: The work environment is designed to accommodate remote or hybrid arrangements, promoting work-life balance and flexibility.

• Collaborative Tools: Expect the use of digital collaboration tools (e.g., Slack, Microsoft Teams, project management software) to facilitate communication and teamwork across dispersed teams.

• Design Technology: Access to industry-standard design and prototyping software is essential, and the company likely provides or supports the necessary tools.

• Cross-functional Interaction: Opportunities to engage with diverse teams, fostering a rich learning environment and exposing the designer to various aspects of the business.

Work Schedule: A standard 40-hour work week is expected, but the remote/hybrid setup likely allows for some flexibility in managing work hours to accommodate personal needs and optimize productivity, provided deadlines and collaboration needs are met.

📝 Enhancement Note: The remote-first or hybrid approach signifies a trust-based work environment that prioritizes results and employee well-being. The company's global presence suggests a need for effective communication across time zones and diverse working styles.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and understanding of the role.

2. Portfolio Review & Technical Interview: A more in-depth discussion with the hiring manager (likely a Product Manager) and potentially a senior designer or software engineer. This stage will focus on reviewing your portfolio, discussing your design process, problem-solving approach, and technical skills. Be prepared to walk through specific case studies and discuss design decisions.

3. Design Challenge (Potential): You may be given a small design exercise or asked to critique an existing design to assess your design thinking and problem-solving abilities in a practical context.

4. Cross-functional Stakeholder Interviews: Interviews with members from other departments (e.g., Software Engineering, Client Experience) to evaluate collaboration style, communication skills, and understanding of business needs.

5. Final Interview/Offer: A final discussion, possibly with a senior leader, to confirm fit and extend an offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best align with the job description, emphasizing digital product design, SaaS, and complex workflows.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the challenges you faced, your design decisions, and the measurable outcomes or impact.

• Showcase Process: Detail your research, ideation, prototyping, testing, and iteration phases. Visuals (wireframes, mockups, user flows) are crucial.

• Highlight Collaboration: Specifically mention how you worked with developers, product managers, and other stakeholders.

• Address Complexity: Include examples that demonstrate your ability to handle complex technical information and translate it into user-friendly interfaces.

• Design Systems Focus: If you have experience creating or contributing to design systems, make this a prominent feature.

• Accessibility & UX Writing: Ensure examples showcase your attention to these critical areas.

Challenge Preparation:

• Understand the Context: If given a challenge, ensure you fully grasp the problem statement and business objectives.

• Think Aloud: During a live challenge, articulate your thought process, assumptions, and rationale for design decisions.

• Focus on User Needs: Always ground your solutions in user needs and business goals.

• Propose Solutions, Not Just Problems: Offer actionable design recommendations.

• Prepare for Questions: Anticipate questions about your design choices, trade-offs, and how you would measure success.

📝 Enhancement Note: The interview process likely emphasizes practical design skills, collaborative abilities, and a clear understanding of the product development lifecycle. A well-prepared portfolio that directly addresses the requirements of this role will be key to advancing.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, or similar industry-standard tools. Candidates are expected to be proficient in at least one comprehensive design suite.

• Userflow/Onboarding Tools: Experience with tools like Userflow or similar platforms for designing and implementing user guidance and onboarding experiences.

• Documentation Platforms: Familiarity with tools used for creating and managing technical documentation, potentially including knowledge bases or CMS platforms.

Analytics & Reporting:

• Data Visualization: Experience with tools like Power BI for understanding and potentially designing embedded reporting features within applications.

• User Analytics: Familiarity with tools that track user behavior and product adoption (e.g., Google Analytics, Mixpanel, Amplitude) to inform design decisions.

CRM & Automation:

• While not a primary focus, familiarity with CRM systems (e.g., Salesforce) and marketing automation tools can provide context for how customer data flows and influences user experience across different touchpoints. Other Tools:

• HTML/CSS: Basic understanding is beneficial for collaborating with developers and understanding implementation constraints.

• WordPress: Experience with content management systems like WordPress for documentation or web interfaces.

• NiceLabel: Specific experience with label design software is an asset.

• CAD Software: Familiarity with CAD tools could be advantageous given the company's product context.

• AI Tools: Experience using AI to enhance design workflows is a plus, indicating an interest in modern tooling.

📝 Enhancement Note: Proficiency in core UX/UI design and prototyping tools is essential. Experience with tools related to documentation, data visualization, and specific industry software (like NiceLabel or CAD) will differentiate candidates.

👥 Team Culture & Values

Operations Values:

• Clarity & Precision: Reflecting the company's mission, a value placed on clear communication, accurate design, and precise execution.

• Customer Focus: Dedication to understanding and serving customer needs through intuitive and effective digital experiences.

• Collaboration: A strong emphasis on teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Innovation & Continuous Improvement: Encouraging new ideas, embracing new technologies (like AI tools), and a commitment to refining processes and products.

• Work-Life Balance & Recognition: A culture that supports employee well-being, offers flexibility, and recognizes contributions.

Collaboration Style:

• Cross-functional Integration: Designers are expected to actively engage with Product Management, Engineering, Marketing, and other departments, ensuring design is considered from multiple perspectives.

• Feedback-Driven: An environment where constructive feedback is welcomed and utilized to improve designs and processes.

• Proactive Communication: Encouraging clear and timely communication to manage expectations, resolve issues, and keep projects on track, especially in a remote/hybrid setting.

• Knowledge Sharing: A culture that supports sharing design patterns, best practices, and learnings across teams to foster collective growth.

📝 Enhancement Note: The company culture emphasizes a blend of technical expertise, customer-centricity, and a supportive work environment. Candidates should demonstrate an ability to thrive in a collaborative, evolving setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing Design Standards: As one of the primary designers, a key challenge will be defining and implementing scalable design systems and UX standards from the ground up, ensuring buy-in and adoption across teams.

• Balancing Complexity: Translating complex scientific workflows and technical data into simple, intuitive user experiences requires significant problem-solving and creative thinking.

• Cross-Functional Alignment: Effectively managing design expectations and ensuring seamless integration with diverse teams (Software, Marketing, Quality, Operations) can be challenging, especially in a remote/hybrid setup.

• Prioritization: Balancing user needs, technical constraints, and business priorities requires strong decision-making skills and the ability to negotiate trade-offs.

• Documentation and Label Design: Integrating the design of technical documentation and product labels into the digital product design workflow adds a layer of complexity and requires attention to detail and regulatory considerations.

Learning & Development Opportunities:

• Design System Mastery: Opportunity to build and lead the development of a comprehensive design system, a highly sought-after skill in the UX field.

• Industry Expertise: Gain deep knowledge of applied molecular diagnostics and the specific needs of customers in the water, energy, and food sectors.

• Product Strategy Influence: Play a pivotal role in shaping the user experience strategy for Luminultra's growing digital product portfolio.

• Cross-Disciplinary Learning: Exposure to product management, software development lifecycles, and marketing strategies.

• Professional Development: Potential for training, conferences, and certifications related to UX/UI design, accessibility, or product management.

📝 Enhancement Note: The challenges are significant but offer substantial opportunities for personal and professional growth, particularly for a designer looking to make a tangible impact and build foundational design practices.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex feature within a SaaS application, from initial concept to final implementation. How do you ensure alignment with technical teams?"

• "How would you approach building a design system for a growing product portfolio like Luminultra's? What are the key components and considerations?"

• "Walk me through a time you had to simplify a highly technical or scientific workflow into an intuitive user experience. What were the challenges and your solutions?"

• "How do you incorporate user feedback and usability testing into your design process? Can you provide an example?"

• "Describe your experience with UX writing and accessibility best practices. How do you ensure these are integrated into your designs?" Company & Culture Questions:

• "What interests you about Luminultra's mission and our role in applied molecular diagnostics?"

• "How do you approach collaboration with non-design stakeholders, such as engineers, product managers, and marketing teams?"

• "Describe your ideal work environment and how you thrive in a remote or hybrid setting."

• "How do you stay updated on the latest UX/UI design trends and technologies?"

• "What are your thoughts on balancing the need for robust design with practical implementation constraints and business priorities?" Portfolio Presentation Strategy:

• Structure: Organize your portfolio into clear case studies. For each, use a narrative flow: Problem -> Your Role -> Process -> Solution -> Impact/Results.

• Visuals: Use high-quality mockups, wireframes, user flows, and prototypes. Show the evolution of your design.

• Context: Clearly explain the business and user context for each project.

• Quantify Impact: Whenever possible, use data or metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved task completion times).

• Highlight Collaboration: Explicitly mention how you worked with engineers, PMs, and other teams.

• Conciseness: Be prepared to present your key projects within a set timeframe (e.g., 15-20 minutes), leaving ample time for Q&A.

📝 Enhancement Note: Be prepared to discuss your design philosophy, your process for tackling complex problems, and how you collaborate within a team. Demonstrating an understanding of Luminultra's industry and your ability to adapt to their specific needs will be crucial.

📌 Application Steps

To apply for this Product Designer (UX/UI) position:

• Submit your application through the Luminultra Careers portal at https://www.luminultra.com/about/careers/.

• Portfolio Customization: Tailor your portfolio to prominently feature projects showcasing digital customer workflows, UX/UI design for shipped products, collaboration with software developers, design systems, user research, and the simplification of complex technical information.

• Resume Optimization: Ensure your resume clearly highlights 4+ years of relevant experience, specific design skills, and any experience with SaaS, enterprise software, or technical documentation. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and collaboration experiences. Prepare to discuss specific case studies from your portfolio in detail.

• Company Research: Familiarize yourself with Luminultra's products, mission, and industry. Understand their commitment to applied molecular diagnostics and how user experience contributes to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.