Product Designer, (Consultant, Experience & Design)

📍 Job Overview

Job Title: Product Designer (Consultant, Experience & Design)

Company: Fearless

Location: Baltimore, Maryland, United States

Job Type: FULL_TIME

Category: Experience & Design Operations / Product Operations

Date Posted: 2026-08-28

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• This role is pivotal in ensuring an enterprise cloud data platform is intuitive, accessible, and perfectly aligned with user needs, directly impacting the agency's data-driven decision-making capabilities.

• The Product Designer will spearhead user research and design innovative user journeys to enhance customer onboarding and platform adoption for a secure, cloud-native data platform.

• This position requires a blend of User Experience (UX) design, Product Design, and potentially elements of Service Design and User Research to translate complex technical functionalities into seamless, user-friendly experiences.

• The role demands a strong focus on federal accessibility standards and inclusive design practices, ensuring the platform serves a diverse user base effectively.

📝 Enhancement Note: While the title is "Product Designer," the description heavily emphasizes UX, service design, and user research, indicating a broader scope within the Experience & Design Operations or Product Operations umbrella. The "Consultant" aspect suggests a client-facing or project-based approach, requiring strong communication and consultative skills.

📈 Primary Responsibilities

• Conduct comprehensive user research with platform stakeholders to deeply understand pain points, validate design assumptions, and rigorously inform all design decisions.

• Design end-to-end user journeys, service workflows, and intuitive interactions that significantly improve the customer onboarding process and overall platform usability.

• Develop detailed wireframes, interactive prototypes, and high-fidelity mockups using Figma to effectively communicate complex design concepts and facilitate solution validation.

• Execute robust usability testing with end-users to critically evaluate design effectiveness, identify usability gaps, and drive iterative improvements.

• Ensure all designed experiences meticulously adhere to federal accessibility standards (e.g., WCAG) and actively promote inclusive design principles for a diverse user base.

• Foster seamless collaboration with engineers, product managers, customer success teams, and key stakeholders to translate intricate user needs and business requirements into intuitive platform experiences.

• Facilitate productive discovery workshops and design thinking sessions to align cross-functional teams around user-centered platform enhancements and strategic initiatives.

• Create detailed service blueprints and customer experience artifacts to strategically improve platform adoption rates and optimize overall service delivery for enterprise data services.

• Analyze qualitative and quantitative user feedback, alongside usability testing findings, to recommend data-driven improvements that enhance customer experience and drive platform adoption.

📝 Enhancement Note: The responsibilities highlight a full-cycle design process, from research and ideation to testing and iteration, with a strong emphasis on user-centricity and collaboration within a complex, federal agency environment. The need for service blueprints and customer experience artifacts suggests a focus on the broader user journey beyond just the digital interface.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical work experience.

Experience: Minimum of 4 years of progressive experience in UX design, product design, or closely related roles within digital product development.

Required Skills:

• Proven experience conducting user research and effectively synthesizing findings into actionable design recommendations.

• Strong proficiency with Figma or similar industry-standard design and prototyping tools for creating wireframes, prototypes, and interactive mockups.

• Demonstrated experience designing user journeys, service workflows, and detailed wireframes for complex digital platforms.

• Experience facilitating discovery workshops, conducting stakeholder interviews, or leading design sessions with cross-functional teams.

• Proven experience performing usability testing and incorporating user feedback into iterative design improvement cycles.

• Ability to translate complex user research and business requirements into user-centered design solutions for digital products.

• Working knowledge of federal accessibility standards (e.g., Section 508, WCAG) and inclusive design practices.

• Ability to obtain and maintain a Public Trust clearance. Preferred Skills:

• Experience supporting federal government projects, healthcare, or other highly regulated environments with stringent accessibility and human-centered design requirements.

• Experience designing for enterprise data platforms, cloud services, or internal tools specifically for technical user audiences.

• Familiarity with established design systems and the creation or utilization of scalable component libraries to ensure design consistency.

• Experience in Content Design, Content Strategy, or Service Design to complement core Product Design responsibilities.

📝 Enhancement Note: The requirements emphasize practical, hands-on experience with core UX/Product Design tools and methodologies, particularly Figma. The "Public Trust clearance" is a critical requirement for this federal agency project. Preferred skills point towards candidates with experience in similar regulated environments or with specialized technical platforms, indicating a potential for deeper engagement with complex systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX/Product Design projects, demonstrating your design process from problem identification to final solution.

• Include case studies that detail your role, the challenges faced, the design decisions made, and the outcomes achieved, with a focus on user impact and business goals.

• Highlight projects that demonstrate experience with user research, wireframing, prototyping, usability testing, and the application of accessibility standards.

• Showcase proficiency with design tools, particularly Figma, and provide examples of how you've leveraged them to create intuitive and accessible user experiences. Process Documentation:

• Provide examples of how you document design processes, including user journey maps, service blueprints, or workflow diagrams.

• Demonstrate your approach to translating user research findings and stakeholder feedback into actionable design artifacts and iterative improvements.

• Illustrate how you ensure designs are implemented effectively by collaborating with engineering and product teams, including any QA or handoff processes.

📝 Enhancement Note: The portfolio is crucial for this role, serving as the primary evidence of a candidate's design capabilities and process. Emphasis is placed on showcasing end-to-end design thinking, user-centricity, and the ability to articulate design decisions and their impact, especially within the context of complex federal systems.

💵 Compensation & Benefits

Salary Range: The hiring range for this position is $77,326 - $112,000 USD annually. The salary midpoint is $100,524, with a maximum potential of $125,655 USD.

Benefits:

• Health & Wellness: 100% medical HSA plan coverage with HSA contributions, 100% dental and vision coverage for employee and dependents, competitive premiums for HMO/PPO plans.

• Financial Security: 401(k) with a 4% company match and immediate vesting, eligibility for discretionary bonuses based on individual and company performance.

• Work-Life Balance: Flexible, life-friendly schedules, generous Paid Time Off (PTO), 11 Federal Holidays, a Birthday Holiday, and dedicated Sick Leave.

• Family Support: Paid Parental Leave and 12 weeks of paid FMLA.

• Professional Development: Education, wellness, and tech allowances to support continuous learning and personal growth.

• Additional Perks: Referral bonuses ($6K–$12K), pet insurance, employee assistance program (EAP), legal support, life insurance, and disability coverage.

Working Hours: The standard working hours are approximately 40 hours per week, with an emphasis on flexible, life-friendly schedules to support work-life balance.

📝 Enhancement Note: The salary range provided is competitive for a mid-level Product Designer role, especially considering the remote nature and the federal project context. The benefits package is comprehensive, with a strong emphasis on health, financial well-being, and work-life balance, reflecting a commitment to employee support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Integration Consultancy, focused on technology, people, and organizational development within the Government & Public Sector, Technology, and Art & Design industries.

Company Size: Likely between 50-250 employees, based on typical digital integration consultancy firms of this nature that handle federal contracts.

Founded: The company's founding date is not specified, but its mission to "build a better tomorrow" and its "Purple Culture" suggest a forward-thinking and people-centric organization.

Team Structure:

• The Product Designer will be part of the "Consultant, Experience & Design" career path, indicating a specialization within a broader consulting practice.

• This role operates within a fully remote setting, fostering a distributed team environment.

• Collaboration is expected with cross-functional teams including engineers, product managers, customer success, and federal agency stakeholders. Methodology:

• Emphasizes an iterative development approach to deliver smart, user-friendly solutions.

• Promotes a "Purple Culture" that values employees as whole persons, encourages autonomy, fosters curiosity, and drives innovation.

• Focuses on evidence-based solutions that balance organizational goals with user needs, promoting inclusive and sustainable design practices.

Company Website: https://www.fearlessofficial.com/

📝 Enhancement Note: Fearless positions itself as a purpose-driven consultancy that prioritizes employee well-being and impact, particularly within the federal sector. The "Purple Culture" is a key differentiator, suggesting a collaborative, equitable, and innovative environment that values individual contributions and holistic growth, which is highly attractive to operations professionals seeking a supportive and impactful workplace.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level "Consultant" within the Experience & Design career path, requiring at least 4 years of experience. It offers the opportunity to apply and deepen skills across Product Design, UX Design, and potentially Service Design and User Research.

Reporting Structure: The role implies reporting to a senior consultant or manager within the Experience & Design practice, with direct collaboration with client-side product managers and engineering leads on the federal agency's data modernization initiative.

Operations Impact: The Product Designer will directly influence the usability, adoption, and overall effectiveness of a critical enterprise cloud data platform for a large federal agency. This impact extends to enabling better data-driven decision-making across the agency, contributing to significant government modernization efforts.

Growth Opportunities:

• Skill Expansion: Opportunity to develop and demonstrate proficiency across multiple design disciplines (Content Design, Product Design, Service Design, Content Strategy, User Research) within a practical application level.

• Federal Sector Expertise: Gain specialized experience in designing for federal agencies, understanding their unique requirements, compliance standards, and complex stakeholder landscapes.

• Leadership Potential: As a consultant, there's potential to grow into senior consultant roles, leading projects, mentoring junior designers, and taking on more strategic client advisory responsibilities.

• Cross-Functional Mastery: Deepen understanding of cloud-native data platforms and internal tools by working closely with technical teams, enhancing ability to design for complex systems.

📝 Enhancement Note: The "Consultant" title and the emphasis on spanning multiple design domains suggest a trajectory toward becoming a versatile design leader. The federal context offers unique challenges and rewards, particularly for those interested in public service impact and navigating complex regulatory environments.

🌐 Work Environment

Office Type: This is a fully remote role, offering the flexibility to work from anywhere within the approved US states.

Office Location(s): The company is licensed to hire in Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Workspace Context:

• The remote setup necessitates strong self-discipline, proactive communication, and effective use of collaboration tools.

• Access to a stable internet connection and a dedicated workspace is essential for productivity.

• The role involves frequent virtual collaboration with team members and clients, requiring comfort with video conferencing and digital whiteboarding tools.

Work Schedule: The role operates on a standard 40-hour work week, but with "flexible, life-friendly schedules," allowing for some autonomy in structuring the workday to balance personal commitments with project deadlines.

📝 Enhancement Note: The fully remote nature is a significant draw, requiring candidates to be self-motivated and adept at virtual collaboration. The specified hiring states indicate where the company has legal and operational capacity to employ individuals, which is crucial for remote hires.

📄 Application & Portfolio Review Process

Interview Process:

• Introductory Interview: A screening call with a recruiter to discuss experience, skills, salary expectations, and role details, setting the stage for the subsequent stages.

• Technical Assessment: Candidates will likely complete a role-specific assessment designed to evaluate practical design skills, problem-solving abilities, and proficiency with tools like Figma. This ensures a standardized evaluation of core competencies.

• Skills + Business Fit Interview: A deeper dive interview to review assessment results, explore situational and values-based questions, and assess how the candidate's approach aligns with Fearless's "Purple Culture" and project needs. This stage may involve discussions with design leads or project managers.

• Customer Interviews (Potential): For specific project requirements, interviews with client stakeholders may be included to gauge fit and understanding of the federal agency's context.

• Background Check & Security Clearance: As this role supports a federal agency, a background check and the ability to obtain a Public Trust clearance are mandatory.

Portfolio Review Tips:

• Showcase Process, Not Just Pixels: Clearly articulate your design process for each project, highlighting how you identified problems, conducted research, iterated on solutions, and measured impact.

• Quantify Your Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved onboarding completion rates, reduced support tickets, increased user engagement).

• Tailor to the Role: Emphasize projects that align with designing for complex platforms, enterprise data, or government initiatives. Highlight your experience with accessibility and inclusive design.

• Figma Proficiency: Ensure your portfolio clearly demonstrates your expertise with Figma, showcasing complex prototypes, component usage, and design system integration if applicable.

• Tell a Story: Frame your case studies as narratives – the challenge, your approach, the solution, and the outcome. Make it engaging and easy to follow.

Challenge Preparation:

• Anticipate UX/Product Challenges: Be prepared for scenario-based questions asking how you would approach designing for a specific feature or user problem on an enterprise data platform.

• Accessibility Focus: Practice articulating how you would ensure accessibility compliance throughout the design lifecycle.

• Collaboration Scenarios: Prepare to discuss how you collaborate with engineers, product managers, and stakeholders, especially in a remote, cross-functional setting.

• "Purple Culture" Alignment: Reflect on how your work style and values align with Fearless's emphasis on curiosity, equity, innovation, and being a whole person.

📝 Enhancement Note: The interview process is structured to thoroughly assess both technical design skills and cultural fit. The emphasis on a technical assessment and a skills/business fit interview, combined with the mandatory clearance and portfolio review, indicates a rigorous but fair selection process. Candidates should be ready to demonstrate practical application of design principles and alignment with the company's values.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required for wireframing, prototyping, and interactive mockups. Proficiency is a key requirement.

• User Research Tools: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback, Google Forms, SurveyMonkey).

• Collaboration Platforms: Proficiency with tools like Slack, Microsoft Teams, or similar for daily communication and remote team interaction.

• Project Management Software: Familiarity with tools such as Jira, Asana, Trello, or Monday.com for tracking tasks and project progress.

Analytics & Reporting:

• Experience with analytics platforms to understand user behavior on digital products (e.g., Google Analytics, Amplitude, Mixpanel).

• Ability to interpret user feedback and usability testing results to inform design decisions. CRM & Automation:

• While not explicitly mentioned for this design role, an understanding of how CRM systems (like Salesforce) and automation tools impact user experience and data flow can be beneficial, especially when designing for enterprise platforms.

• Familiarity with design system tools or component libraries for maintaining design consistency.

📝 Enhancement Note: Figma is the cornerstone tool for this role. Beyond that, the emphasis is on the broader UX toolkit—research, testing, and collaboration software. Understanding how design impacts data platforms and user flows within enterprise systems is critical.

👥 Team Culture & Values

Operations Values:

• Value as a Whole Person: Fearless fosters an environment where individuals are recognized and valued beyond their job titles, promoting a holistic approach to work-life integration.

• Play to Strengths & Passions: Emphasis on aligning work with individual strengths and interests, encouraging engagement and fulfillment.

• Coaching & Autonomy: A supportive environment where individuals receive coaching and have the autonomy to make decisions and drive impact, rather than being micromanaged.

• Equity, Curiosity, & Innovation: A community that actively celebrates diversity, encourages learning and exploration, and fosters a culture of creative problem-solving.

• Doing Work That Matters: A core value centered on contributing to meaningful projects that have a tangible positive impact, particularly within the government sector.

Collaboration Style:

• Cross-functional Integration: Strong emphasis on working collaboratively with diverse teams (engineering, product management, customer success) to achieve shared goals.

• Trust and Reliability: Building trust through reliable delivery of objectives, proactive communication about potential risks, and transparent reporting of project intelligence.

• Knowledge Sharing: A community that encourages sharing insights, lessons learned, and best practices to elevate the collective expertise of the team.

📝 Enhancement Note: Fearless's "Purple Culture" is central to its identity, promoting a supportive, equitable, and innovative environment. For a Product Designer, this means an opportunity to work within a team that values individual well-being, encourages continuous learning, and fosters a collaborative spirit, which is key for thriving in a remote, client-facing role.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Federal Systems: Navigating the intricacies of a large federal agency's enterprise cloud data platform, which may involve legacy systems, strict compliance, and diverse technical user needs.

• Balancing User Needs with Technical Constraints: Effectively translating complex technical capabilities into intuitive user experiences while adhering to federal regulations and agency-specific requirements.

• Remote Collaboration Dynamics: Maintaining strong team cohesion, communication, and design quality within a fully distributed and cross-functional team environment.

• Evolving Data Landscape: Staying current with advancements in cloud data platforms, data analytics, and user experience best practices to ensure designs remain cutting-edge and effective.

Learning & Development Opportunities:

• Cross-Disciplinary Skill Development: Opportunities to expand expertise beyond core Product Design into areas like Service Design, Content Strategy, and User Research, as outlined in the consultant role description.

• Federal Sector Specialization: Deepen understanding of government contracting, accessibility standards (Section 508), and human-centered design within public sector initiatives.

• Mentorship and Coaching: Access to coaches and experienced professionals within Fearless to guide career growth and skill development.

• Industry Exposure: Potential to engage with industry conferences, webinars, and learning resources related to UX, product design, and data platforms.

📝 Enhancement Note: The role presents significant challenges related to the complexity of the federal domain and technical platforms, offering a steep learning curve. However, these challenges are directly tied to substantial growth opportunities in specialized areas of design and government technology.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical concept for a non-technical audience. How did you approach it, and what was the outcome?" (Focus on your process, user empathy, and communication skills.)

• "How would you approach designing the onboarding experience for a new user of a complex enterprise cloud data platform, considering both technical and non-technical users?" (Demonstrate your user journey mapping, wireframing, and iterative design approach.)

• "You've identified a significant usability issue during testing. How do you prioritize this issue and communicate its importance to product managers and engineers?" (Highlight your problem-solving, prioritization, and stakeholder management skills.) Company & Culture Questions:

• "How does your personal work philosophy align with Fearless's 'Purple Culture' values like equity, curiosity, and innovation?" (Be ready to provide specific examples from your experience.)

• "Describe a situation where you had to adapt to a significant change in project scope or requirements. How did you handle it, and what did you learn?" (Showcase your adaptability and resilience.)

• "How do you ensure your design work is inclusive and meets accessibility standards, especially when working with federal clients?" (Emphasize your understanding of WCAG/Section 508 and your commitment to inclusive design.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process you followed (research, ideation, iteration), the solution, and the measurable impact.

• Highlight Your Figma Skills: Be prepared to walk through a complex prototype or design system component in Figma, explaining your technical choices and design rationale.

• Focus on User-Centricity and Impact: Emphasize how your design decisions directly addressed user needs and contributed to project or business objectives.

• Be Ready for Questions: Anticipate questions about your design rationale, trade-offs you made, and how you handled challenges or feedback.

📝 Enhancement Note: Preparation should focus on demonstrating not only design proficiency but also a strong understanding of user-centric methodologies, collaborative capabilities, and alignment with Fearless's unique company culture. The ability to articulate design decisions and their impact, especially within a federal context, will be key.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Fearless jobs portal.

• Portfolio Customization: Ensure your portfolio prominently features projects that showcase your UX/Product Design process, particularly those involving complex systems, data platforms, or government initiatives. Highlight your Figma proficiency and experience with user research and accessibility standards.

• Resume Optimization: Tailor your resume to include keywords from the job description such as "Product Designer," "UX Design," "Figma," "User Research," "Accessibility," "Federal Agency," and "Cloud-native platforms." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and how your skills align with Fearless's "Purple Culture." Prepare specific examples for situational and behavioral questions.

• Company Research: Familiarize yourself with Fearless's mission, "Purple Culture," and their work in the digital integration consultancy space, especially within the government sector. Understand their commitment to user-centricity and iterative development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---