Product Designer

📍 Job Overview

Job Title: Product Designer

Company: SkyCell AG

Location: Amsterdam, Netherlands; Madrid, Spain; London, United Kingdom; Zurich, Switzerland

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-08-17

Experience Level: 5-10 Years

Remote Status: Hybrid (with required presence in specified countries)

🚀 Role Summary

• Define and drive the cross-application User Experience (UX) vision and strategy for SkyCell's suite of commercial software products, ensuring a unified and world-class user experience.

• Lead and mentor specialized design teams (framework and embedded designers) to align with overarching design principles, experience strategy, and brand consistency.

• Own the end-to-end discovery process, from initial user research and journey mapping to prototyping and validation, translating insights into actionable product decisions.

• Advocate for user-centered design principles and the value of UX investments to senior leadership, demonstrating clear ROI for roadmap items.

• Collaborate closely with Product Management, Marketing, and Engineering to ensure seamless integration of UX across all software modules and applications.

📝 Enhancement Note: This role is pivotal in shaping the user experience across SkyCell's complex B2B software ecosystem. The emphasis is on strategic design leadership, hands-on discovery, and aligning multiple design functions towards a cohesive user journey within the pharmaceutical cold-chain visibility and ULD tracking domains. The hybrid nature requires flexibility and potential travel between designated European locations.

📈 Primary Responsibilities

• Lead user research initiatives, including interviews, persona development, and journey mapping, to deeply understand user needs, pain points, and opportunities.

• Create detailed wireframes, mockups, and interactive prototypes using Figma to explore, test, and iterate on design concepts during the discovery phase.

• Develop and articulate the cross-application UX vision, defining core design principles, user flows, and measurable success metrics in collaboration with Product and Marketing.

• Guide and align specialized designers, including those working on the Design System and individual product modules, to ensure a consistent and coherent user experience.

• Present UX strategy, design priorities, and roadmap proposals to senior leadership, effectively communicating the business value and ROI of UX initiatives.

• Manage and prioritize the UX roadmap for pattern and design investments in close collaboration with the framework design team.

• Produce high-level experience flows and service blueprints that illustrate and connect user journeys across different applications and business domains.

• Conduct design reviews of the Design System and module deliverables to ensure adherence to the overall experience strategy and brand guidelines.

• Provide hands-on support to embedded designers throughout the development lifecycle, from problem framing and flow review to final journey continuity sign-off.

• Define and track Key Performance Indicators (KPIs) for UX, leveraging analytics, user research, A/B testing, and competitive analysis to drive iterative design improvements.

• Champion a strong user-centered design culture throughout the organization, promoting inclusive and accessible design practices aligned with WCAG standards.

• Collaborate with the Marketing team to ensure consistency in tone, terminology, and brand representation across all product interfaces.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution. The role requires not only design craft but also strong business acumen to advocate for UX and align diverse teams. The focus on discovery, cross-application UX, and executive communication is key.

🎓 Skills & Qualifications

Education:

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), or a closely related field.

• Equivalent practical experience will be considered. Experience:

• Proven track record as a Senior or Lead Product Designer, with a minimum of 5-10 years of experience.

• Significant experience designing complex B2B software applications, with a strong preference for candidates with domain expertise in supply chain, logistics, aviation/air cargo, or pharmaceutical industries.

• Demonstrated success in leading the end-to-end discovery process, from user needs identification through research and prototyping to the finalization of UX solutions.

• Experience in aligning and guiding multiple designers, including those without direct reporting lines, to achieve a unified and coherent user experience across various products or modules. Required Skills:

• Hands-on mastery of Figma for creating wireframes, mockups, and interactive prototypes with speed and precision.

• Exceptional user research skills, including qualitative and quantitative methods for understanding user needs and validating design solutions.

• Strong ability to define and articulate a clear UX vision, design principles, and measurable outcomes.

• Excellent executive communication and presentation skills, with the ability to influence and gain buy-in from senior leadership.

• Proficient in creating high-level experience flows and service blueprints.

• Deep understanding of user-centered design principles and methodologies.

• Experience in setting and tracking KPIs for design effectiveness.

• Ability to conduct and interpret data from analytics, user research, and A/B tests. Preferred Skills:

• Working knowledge of design systems, including best practices for implementation and governance.

• Familiarity with accessibility standards such as WCAG, and experience partnering with design system teams on accessibility integration.

• Experience designing for multiple distinct user groups with diverse needs and workflows (e.g., pharmaceutical quality/logistics teams and airline cargo operations).

• Experience with code-based prototyping or understanding of front-end development principles.

• Familiarity with IoT connectivity and data visualization within a logistics context.

📝 Enhancement Note: The experience requirements emphasize leadership in B2B software and specific industry knowledge. The technical skills are centered around Figma and a strong grasp of the entire design lifecycle, from discovery to delivery and iteration. Executive communication is highlighted as a critical competency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing end-to-end product design projects, with a strong emphasis on complex B2B software.

• Detailed case studies demonstrating your process for user research, problem definition, ideation, prototyping, user testing, and iterative design.

• Examples of how you've translated user insights and business requirements into effective UX solutions.

• Visual representation of your ability to create intuitive and efficient user flows and interfaces for complex workflows.

• Evidence of your experience in defining and aligning design strategy across multiple products or modules. Process Documentation:

• Demonstrations of your discovery process, including methodologies for user interviews, journey mapping, and job-to-be-done analysis.

• Examples of wireframes, user flows, and interactive prototypes created during the discovery and design phases.

• Showcase of your ability to create high-level experience flows and service blueprints that connect disparate application journeys.

• Documentation of how you have used data (analytics, A/B tests, user feedback) to inform and iterate on design decisions.

• Evidence of your involvement in defining and advocating for UX roadmaps and design system investments.

📝 Enhancement Note: The portfolio should not only display visual design skills but also a robust, strategic design process. Candidates should be prepared to articulate their decision-making rationale, the impact of their designs, and how they have influenced cross-functional teams and leadership. The emphasis on B2B and complex systems means demonstrating an understanding of enterprise-level challenges.

💵 Compensation & Benefits

Salary Range:

For this role, considering the experience level (5-10 years), the strategic nature of the position, and the specified hybrid locations across major European cities (Amsterdam, Madrid, London, Zurich), an estimated annual salary range would be:

• Netherlands/Spain/UK: €70,000 - €100,000

• Switzerland: CHF 100,000 - CHF 140,000

📝 Enhancement Note: This salary range is an estimate based on industry benchmarks for senior/lead product design roles in these regions, accounting for cost of living variations and the specific demands of a hybrid, multi-location setup within a specialized B2B tech company. Actual compensation will be determined by experience, skills, and the specific location of employment.

Benefits:

• Flexibility & Balance: Flexible working hours and a strong emphasis on work-life balance, allowing for personalization of the work schedule.

• Career Advancement: Ample opportunities for professional growth and career progression within a rapidly expanding company.

• Hybrid Workplace: Modern, inspiring office spaces in Zurich, Zug, and Hyderabad, complemented by a remote-friendly culture that fosters global collaboration.

• Company-wide Events: Regular company events designed to celebrate achievements, build team cohesion, and reinforce the company's vision.

• Immersive Onboarding: A comprehensive "SkyWeek" onboarding program for new joiners to quickly integrate and understand the company's mission and operations.

• Parental Support: Generous maternity and paternity leave policies to support new parents.

• Generous Leave: A competitive annual leave package, in addition to local bank holidays, for rest and rejuvenation.

• Award-Winning Culture: Recognition through a 'Great Place to Work' award and a Platinum EcoVadis rating, underscoring commitment to employee well-being and sustainability.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• The role offers flexibility in working hours, allowing employees to tailor their schedule to accommodate personal needs and optimize productivity, within the framework of team collaboration and project deadlines.

📝 Enhancement Note: The benefits package emphasizes work-life integration, professional development, and a supportive company culture, which are attractive to experienced design professionals. The hybrid model and flexible hours are key selling points.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics Technology, Pharmaceutical Supply Chain, IoT Solutions. SkyCell operates at the critical intersection of hardware, software, data, and logistics, leveraging Swiss engineering excellence and a digital platform to ensure the safe, efficient, and sustainable delivery of temperature-sensitive medicines globally.

Company Size: SkyCell is a growing company, likely in the range of 200-500 employees, indicated by its operational scale, global presence, and award-winning culture. This size suggests a dynamic environment with opportunities for impact, while still maintaining a cohesive team structure.

Founded: Founded in Switzerland in 2012, SkyCell has established itself as a leader in transforming pharmaceutical supply chains through advanced technology.

Team Structure:

• The Product Design function includes a dedicated Framework Team responsible for the Design System and Design Guidelines, and specialized Embedded Designers who focus on individual product modules.

• This role acts as a strategic lead, setting the "north star" for experience principles and guiding both framework and embedded designers, often without direct formal reporting lines.

• Collaboration is expected across Product Management, Marketing, Engineering, and potentially Hardware/IoT teams, given SkyCell's integrated product ecosystem. Methodology:

• Data-Driven Design: Emphasis on using KPIs, analytics, user research, A/B tests, and competitive analysis to inform and iterate on design decisions.

• User-Centricity: A strong commitment to understanding and addressing user needs through rigorous discovery and continuous feedback loops.

• Unified Experience: A strategic focus on creating a cohesive and integrated user experience across a diverse suite of software applications.

• Cross-Functional Collaboration: Active partnership with Product, Marketing, and Engineering to ensure alignment and successful delivery of user-centric solutions.

Company Website: http://www.skycell.ch/

📝 Enhancement Note: SkyCell's culture appears to be a blend of Swiss precision, innovation, and a strong emphasis on purpose-driven work within the critical healthcare logistics sector. The company's growth and recognition (Great Place to Work, Ecovadis Platinum) suggest a positive and supportive work environment. The design team structure implies a need for strong influence and collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior/Lead Product Designer, a pivotal position within the design hierarchy. It signifies a transition from individual contribution to strategic leadership, guiding the overall user experience direction and influencing product strategy. The focus is on setting the vision and aligning multiple designers rather than solely executing individual design tasks.

Reporting Structure: While the specific reporting structure isn't detailed, this role is expected to work closely with senior leadership (Product, Marketing) and influence the work of both the framework design team and embedded designers. It likely reports into a Head of Product, VP of Product, or potentially a Chief Product Officer, with significant autonomy in defining UX strategy.

Operations Impact: The Product Designer's impact is directly tied to enhancing the efficiency, usability, and adoption of SkyCell's commercial software. By ensuring a unified, intuitive, and effective user experience across applications used in critical pharmaceutical cold-chain visibility and ULD tracking, this role directly contributes to:

• Reduced operational errors and improved data accuracy.

• Increased user efficiency and productivity, leading to cost savings.

• Enhanced customer satisfaction and retention.

• Stronger brand perception and competitive advantage through superior user experience.

• Facilitating the safe and compliant delivery of life-saving medicines. Growth Opportunities:

• Leadership Expansion: Potential to grow into a Head of Design or VP of Design role as the company scales its product and design functions.

• Strategic Influence: Deeper involvement in product strategy, roadmap prioritization, and C-suite decision-making related to user experience and product innovation.

• Domain Expertise: Further specialization and leadership within the critical pharma/logistics tech sector, becoming a recognized expert.

• Mentorship Development: Formalizing mentorship of junior designers and building out design team capabilities.

• Cross-Functional Leadership: Opportunities to lead cross-functional initiatives that bridge design, product, and business outcomes.

📝 Enhancement Note: This role offers a significant opportunity for career advancement for an experienced Product Designer looking to move into a strategic leadership position. The impact is tangible, influencing both user satisfaction and core business operations within a high-stakes industry.

🌐 Work Environment

Office Type: The company offers a hybrid workplace, combining modern office spaces with a remote-friendly culture. This suggests a flexible approach to work, balancing in-person collaboration with remote flexibility.

Office Location(s): While the role is remote-friendly, physical presence or regular engagement with teams in specific locations is expected. These include:

• Zurich, Switzerland

• Zug, Switzerland (SkyCell also mentions Zug as a location, possibly a primary hub)

• Hyderabad, India (likely a software development/operations hub)

• Basel, Switzerland (Skyhub)

The role is open to candidates in the Netherlands, Spain, United Kingdom, and Switzerland, implying a need for flexibility to potentially attend meetings or collaborate in person in one of these regions.

Workspace Context:

• Collaborative Environment: The hybrid model and company events are designed to foster collaboration among a globally diverse team.

• Tools & Technology: Access to modern workspaces and likely a robust technology stack to support design, development, and collaboration, including Figma and potentially other design/prototyping tools.

• Team Interaction: Opportunities for direct interaction with specialized designers, product managers, marketing teams, and leadership, both virtually and potentially in person.

Work Schedule:

• Standard full-time commitment (approx. 40 hours/week).

• Flexible working hours are a key benefit, allowing employees to structure their days to optimize productivity and maintain work-life balance, while ensuring alignment with team needs and project timelines across different time zones.

📝 Enhancement Note: The hybrid nature of the role requires candidates to be comfortable working across different locations and potentially traveling. The flexibility in working hours is a significant perk, but it's balanced by the need for consistent collaboration and responsiveness within a global team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess alignment with the role's requirements.

• Discovery & Research Focus: An interview focused on your approach to user research, discovery methodologies, and how you translate user insights into design decisions. Expect questions about your experience with complex B2B software and specific industries.

• Design Strategy & Leadership: A discussion about your experience in defining UX vision, leading design teams (even without direct reports), and advocating for UX to leadership. This may involve presenting a specific case study from your portfolio.

• Hands-on Design Skills: A potential design exercise or deep dive into your Figma proficiency, prototyping capabilities, and understanding of design systems and accessibility.

• Cross-functional Collaboration: Assessment of your ability to collaborate effectively with Product, Marketing, and Engineering teams.

• Final Interview: Meeting with senior leadership to discuss strategic alignment, cultural fit, and overall contribution to SkyCell's mission.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest B2B software design projects that best demonstrate your end-to-end process, strategic thinking, and impact.

• Focus on Process: For each project, clearly articulate the problem, your role, the methodologies used (research, ideation, testing), your design decisions, and the measurable outcomes. Use visuals effectively (flows, wireframes, prototypes).

• Highlight Leadership & Collaboration: Showcase instances where you influenced design direction, aligned teams, or communicated effectively with stakeholders and leadership.

• Quantify Impact: Whenever possible, include data and metrics that demonstrate the positive impact of your designs (e.g., improved conversion rates, reduced error rates, increased user satisfaction).

• Tailor to SkyCell: If possible, subtly tailor your presentation to highlight relevant experience in logistics, supply chain, or complex enterprise software.

Challenge Preparation:

• Be prepared for potential case study presentations or discussions where you'll need to walk through a project from your portfolio.

• Practice articulating your design process, rationale, and the business impact of your work concisely and compellingly.

• Familiarize yourself with SkyCell's products and industry to better understand their unique challenges and user needs.

• Prepare thoughtful questions about the company's product vision, design challenges, team dynamics, and growth opportunities.

📝 Enhancement Note: The interview process will likely be thorough, evaluating both your design craft and your strategic leadership capabilities. A strong, well-documented portfolio that highlights your process and impact is critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, mockups, prototyping, and collaboration. Mastery is a core requirement.

• Design Systems: Experience working with or contributing to design systems is highly valued.

• Prototyping Tools: Proficiency in interactive prototyping within Figma or other relevant tools.

• User Research Platforms: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback).

Analytics & Reporting:

• Analytics Platforms: Experience using tools like Google Analytics, Mixpanel, Amplitude, or similar to track user behavior and design performance.

• A/B Testing Tools: Familiarity with implementing and analyzing A/B tests to validate design hypotheses.

• Data Visualization Tools: Ability to interpret and present data effectively, potentially using tools like Tableau or Power BI if integrated into reporting.

CRM & Automation:

• While not primary design tools, familiarity with CRM systems (e.g., Salesforce) and potentially workflow automation tools can provide context for the B2B software environment. Other Potential Tools:

• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

• Service Blueprinting Tools: Miro, Lucidchart, or similar for creating complex service blueprints.

• Accessibility Checkers: Tools for auditing designs against WCAG standards.

📝 Enhancement Note: The technology stack is heavily centered around modern design and collaboration tools, with a strong emphasis on data-driven decision-making. Proficiency in Figma is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Purpose-Driven Innovation: A commitment to leveraging technology to solve critical challenges in global healthcare logistics, contributing to a more sustainable future.

• Excellence & Precision: Upholding Swiss engineering standards in both hardware and software, aiming for high quality and reliability.

• Collaboration & Inclusivity: Fostering a supportive, diverse, and inclusive environment where every team member's contribution is valued.

• Continuous Learning: Encouraging personal and professional growth through ongoing development, learning, and embracing new technologies.

• User-Centricity: Placing the needs and experiences of users at the forefront of all product development and design decisions.

Collaboration Style:

• Cross-Functional Integration: A strong emphasis on working collaboratively across departments (Product, Marketing, Engineering, etc.) to achieve shared goals.

• Open Communication: Encouraging transparent and direct communication, facilitated by a hybrid work model and global team structure.

• Feedback Culture: Valuing constructive feedback for continuous improvement in design, processes, and team dynamics.

• Knowledge Sharing: Promoting the sharing of insights, best practices, and learnings across the organization.

📝 Enhancement Note: SkyCell's values are deeply embedded in its mission and operational approach. Candidates should demonstrate alignment with these values, particularly in their approach to problem-solving, teamwork, and commitment to user-centricity and quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Defining a Unified UX: Harmonizing the user experience across a growing suite of distinct software modules and applications, each potentially with its own user base and history.

• Balancing Strategic Vision with Hands-on Execution: Effectively leading design strategy while remaining deeply involved in the discovery and prototyping process.

• Aligning Diverse Design Teams: Guiding framework and embedded designers towards a common vision, potentially without direct hierarchical authority.

• Advocating for UX Investment: Demonstrating the tangible ROI of UX initiatives to senior leadership and securing necessary resources and roadmap prioritization.

• Navigating Complex B2B Workflows: Designing for intricate, often mission-critical, workflows within the pharmaceutical and logistics industries.

Learning & Development Opportunities:

• Design Leadership: Developing skills in strategic design leadership, team alignment, and influencing organizational design culture.

• Industry Specialization: Deepening expertise in the highly specialized and impactful fields of pharmaceutical supply chain and cold-chain logistics technology.

• Cross-Functional Acumen: Gaining a broader understanding of product management, marketing, and business operations within a tech-driven logistics company.

• Mentorship Programs: Opportunities to mentor junior designers and contribute to the growth of the design team.

• Industry Conferences & Certifications: Potential support for attending relevant design and logistics technology conferences or pursuing specialized certifications.

📝 Enhancement Note: The challenges presented are typical for a senior design role in a growing tech company with a complex product suite. Overcoming these challenges offers significant opportunities for professional development and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you defined a cross-application UX strategy. What was your approach, and what were the key outcomes?"

• "How do you balance hands-on design work with leading and mentoring other designers? Provide an example."

• "Walk us through your process for conducting user research and translating those insights into actionable design decisions for complex B2B software."

• "How would you advocate for UX investment to a leadership team that is primarily focused on technical development or sales targets?" Company & Culture Questions:

• "What excites you about SkyCell's mission and the pharmaceutical logistics industry?"

• "How do you approach fostering a user-centered design culture within an organization?"

• "Describe your experience working in a hybrid or remote-first environment. How do you ensure effective collaboration?"

• "What are your thoughts on SkyCell's commitment to sustainability and employee well-being, as highlighted by their awards?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and contributions, your process, the decisions you made and why, and the final outcomes (quantified where possible).

• Highlight Strategic Thinking: Emphasize how you approached the problem from a strategic perspective, considering business goals and user needs in tandem.

• Showcase Figma Mastery: Be ready to demonstrate your proficiency in Figma, perhaps by walking through a prototype or explaining specific features you leveraged.

• Explain Design System & Accessibility: If applicable, discuss your experience with design systems and how you ensure accessibility (WCAG) in your designs.

• Connect to SkyCell: If possible, relate your past experiences to the challenges and opportunities at SkyCell.

📝 Enhancement Note: Prepare to discuss your entire design process, not just the final visual output. The interview will assess your strategic thinking, leadership potential, and ability to communicate complex ideas clearly and persuasively, especially to non-design stakeholders.

📌 Application Steps

To apply for this Product Designer position:

• Submit Your Application: Click the 'apply for this job' button on the SkyCell careers page.

• Curate Your Portfolio: Select 3-4 of your most relevant B2B software design projects. Ensure each case study clearly outlines the problem, your process (research, ideation, prototyping, testing), your specific contributions, and measurable results.

• Optimize Your Resume: Highlight your experience with complex B2B software, your leadership in design discovery, your Figma proficiency, and any relevant industry experience (supply chain, pharma, logistics). Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on articulating your strategic thinking, design rationale, and impact. Be ready to answer questions about your process and defend your design decisions.

• Research SkyCell: Understand SkyCell's mission, products, and industry. Consider how your design philosophy and experience align with their values and challenges. Prepare thoughtful questions for the interviewer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.