Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Lucidya

Location: Riyadh, Riyadh Province, Saudi Arabia

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-08-12

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive end-to-end product design initiatives, from initial problem definition and wireframing to high-fidelity UI and post-launch iteration, for an AI-native Customer Experience (CX) intelligence platform.

• Translate complex business and customer needs into intuitive, efficient, and user-centered design solutions, with a focus on data-heavy, AI-powered functionalities, and bilingual experiences.

• Collaborate closely and proactively with Product Management, Engineering, UX Researchers, and UX Writers to shape product strategy and ensure successful design implementation.

• Contribute to the evolution and maintenance of Lucidya's design system, ensuring consistency and quality across all product offerings while understanding when to deviate for specific problem-solving.

• Champion a data-driven design approach, leveraging user research, usability testing, and customer feedback to validate assumptions and measure design effectiveness.

📝 Enhancement Note: This role is specifically designated for Saudi nationals, a critical requirement for application. The emphasis on "owning problems end-to-end" and "turning ambiguity into clarity" indicates a need for a self-starter with strong problem-solving and strategic thinking capabilities within the product design domain.

📈 Primary Responsibilities

• Take full ownership of design problems, guiding them from initial concept through user experience definition, wireframing, prototyping, high-fidelity UI design, developer handoff, and iterative post-launch improvements.

• Proactively engage with Product, Engineering, Research, and stakeholders to dissect ambiguous requirements, understand underlying problems, and define clear design objectives that align with business goals.

• Focus on designing for measurable outcomes and positive customer impact, challenging solutions that do not demonstrably enhance the user experience and utilizing data to validate design success.

• Partner integrally with Product and Engineering teams early in the development cycle, contributing to product strategy and navigating technical and product constraints while maintaining a strong user-centric perspective.

• Elevate the quality and consistency of Lucidya's product suite by contributing to and leveraging the company's design system, ensuring adherence to established standards while allowing for innovative solutions when necessary.

• Integrate customer evidence into design decisions by conducting or supporting usability testing and lightweight user research, using insights to validate hypotheses and inform design iterations.

• Simplify complex functionalities, including analytics, workflows, AI features, and customer-facing interfaces, by reducing cognitive load and enabling users to achieve their goals efficiently.

• Design with specific consideration for the regional market, including Arabic and English language support, Right-to-Left (RTL) layout considerations, and the unique needs of enterprise customers.

• Clearly articulate design decisions and rationale to diverse audiences including Product, Engineering, leadership, and other stakeholders, ensuring shared understanding and alignment.

• Actively contribute to the design team's collective growth by participating in critiques, providing constructive feedback to peers, and sharing knowledge and learnings across product areas.

📝 Enhancement Note: The responsibilities highlight a proactive and collaborative approach to design, emphasizing not just execution but also strategic input and problem-solving. The requirement to design for Arabic/English and RTL experiences is a key differentiator for this role in the Saudi market.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for mid-level roles.

Experience: 3–5 years of dedicated experience in Product Design or UX/UI Design, with a strong preference for experience within B2B or SaaS environments.

Required Skills:

• Proven ability to own design problems end-to-end, from discovery to iteration.

• Strong product thinking capabilities, considering user needs, business objectives, technical constraints, and overall outcomes.

• Proficiency in Figma for wireframing, prototyping, and high-fidelity UI design.

• Experience in developing and utilizing Design Systems to ensure consistency and scalability.

• Skill in creating and presenting interactive Prototypes to communicate design concepts.

• Experience conducting or supporting User Research and Usability Testing to gather actionable insights.

• Ability to work effectively in a collaborative environment, partnering closely with Product Managers and Engineers.

• Excellent communication and presentation skills, with the ability to articulate design decisions and rationale clearly to technical and non-technical stakeholders.

• Strong understanding of interaction design, usability principles, and accessibility standards.

• A portfolio demonstrating end-to-end product thinking and successful design solutions.

• Saudi national. Preferred Skills:

• Experience designing data-heavy or analytics-driven B2B products.

• Experience with AI-powered products, conversational interfaces, or AI agents.

• Experience designing for Arabic/English localization and RTL layouts.

• Familiarity with research and testing tools such as FigJam, Maze, or LogRocket.

• Understanding of modern product development methodologies and agile processes.

📝 Enhancement Note: The "Who You Are" section in the job description provides deeper insights into desired soft skills, emphasizing independence, critical thinking, collaboration, adaptability, and a user-centric mindset. The experience requirement is clearly defined as 3-5 years, with a strong preference for B2B/SaaS.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end product ownership, showcasing the entire design lifecycle from problem identification to iterative improvements.

• Case studies that clearly articulate the user problem, business context, your specific role, design decisions made, trade-offs considered, and the collaborative process.

• Evidence of how user research, data, or customer feedback informed design decisions and led to measurable or observable positive outcomes.

• Examples of complex problem-solving, particularly related to data visualization, AI functionalities, intricate workflows, or bilingual user experiences.

• Contribution to or utilization of design systems, illustrating an understanding of consistency, scalability, and component-based design. Process Documentation:

• Showcase a systematic approach to understanding user needs and business requirements, detailing how ambiguity is addressed and requirements are clarified.

• Illustrate workflow design and optimization strategies, particularly for complex enterprise-level functionalities.

• Provide examples of how designs were handed off to engineering and how you collaborated during implementation and iteration phases.

• Demonstrate methods for measuring design effectiveness and iterating based on post-launch feedback and analytics.

📝 Enhancement Note: The portfolio is a critical component for this role, as explicitly stated in the interview process. Candidates are expected to present selected projects and focus on the "problem, role, decisions, trade-offs, collaboration, and measurable or observable outcomes." This indicates a need for a well-curated and strategically presented portfolio.

💵 Compensation & Benefits

Salary Range: Given the mid-level experience (3-5 years), location in Riyadh, Saudi Arabia, and the specialized nature of the role (Product Designer for an AI-native CX platform), a competitive salary range can be estimated. Based on industry benchmarks for similar roles in major Saudi cities, the annual salary could range from SAR 150,000 to SAR 240,000. This estimate considers the cost of living in Riyadh and the demand for skilled tech professionals in the region.

Benefits:

• Comprehensive health insurance coverage.

• Paid time off, including vacation days and public holidays.

• Opportunities for professional development and continuous learning.

• Potential for performance-based bonuses or incentives.

• Contribution to a dynamic and growing AI-focused tech company.

• Exposure to cutting-edge AI and CX intelligence technologies.

• Collaborative work environment with experienced design and engineering teams.

Working Hours: The standard working hours are expected to be around 40 hours per week, typical for a full-time role. The specific schedule will likely be aligned with Lucidya's operational needs in Riyadh, with potential for some flexibility depending on team collaboration and project deadlines.

📝 Enhancement Note: Salary is not explicitly stated in the job description. The provided range is an estimate based on typical compensation for a Product Designer with 3-5 years of experience in Riyadh, Saudi Arabia, considering the tech industry and the company's focus on AI and enterprise solutions. This estimate would need to be verified with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Artificial Intelligence (AI) and Customer Experience (CX) Intelligence. Lucidya operates in a rapidly evolving market focused on leveraging AI to enhance customer understanding and drive business outcomes for enterprise clients.

Company Size: While not explicitly stated, the mention of "continuing to scale" and "enterprise organizations across the region" suggests a growing company, likely in the startup to scale-up phase, with a significant market presence. This implies a dynamic, fast-paced environment.

Founded: The company was founded in 2019, indicating a relatively young but established company with a clear mission and product suite.

Team Structure:

• The design team likely comprises senior designers and this mid-level Product Designer, working collaboratively.

• The Product Designer will report to a senior design lead or Head of Design, with close reporting lines and collaboration with Product Managers and Engineering leads.

• Cross-functional collaboration is a cornerstone, with designers working closely with Product, Engineering, UX Researchers, and UX Writers to ensure holistic product development. Methodology:

• Data Analysis & Insights: Emphasis on using customer data, user research, and analytics to inform design decisions and measure impact.

• Workflow Planning & Optimization: Designing efficient and intuitive workflows for complex enterprise functionalities.

• Automation & Efficiency: Leveraging AI and technology to create streamlined user experiences and improve operational efficiency for customers.

Company Website: https://lucidya.com/

📝 Enhancement Note: The company culture is described as one where design plays a crucial role in managing complexity and delivering value. The emphasis on scaling and serving enterprise clients suggests a professional, results-oriented environment with a strong focus on innovation in AI and CX.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer. It signifies a move beyond junior-level task execution to owning significant design problems end-to-end. The expectation is for the designer to be a proactive contributor, capable of navigating ambiguity, influencing product direction, and mentoring junior team members implicitly through collaboration and feedback.

Reporting Structure: The Product Designer will likely report to a senior member of the Design team (e.g., Senior Product Designer, Design Lead, or Head of Design). They will work in close partnership with Product Managers and Engineering leads on specific product initiatives, forming integrated product teams.

Operations Impact: The Product Designer's impact is central to the success of Lucidya's AI-native platform. By making complex data, AI functionalities, and workflows intuitive and efficient for enterprise customers, the designer directly influences customer satisfaction, adoption rates, and ultimately, the measurable business outcomes Lucidya promises. Effective design reduces cognitive load, improves user efficiency, and enhances the overall customer experience, which is the core value proposition.

Growth Opportunities:

• Skill Advancement: Deepen expertise in designing for AI, data-heavy applications, and complex enterprise workflows. Opportunities to become a subject matter expert in specific product areas.

• Leadership Potential: Progress to a Senior Product Designer role, taking on more complex projects, mentoring junior designers, and potentially leading design initiatives for key product lines.

• Cross-functional Exposure: Gain broader experience by working across different product teams and collaborating with a diverse set of stakeholders, enhancing strategic product development understanding.

• Design System Evolution: Contribute significantly to the growth and refinement of Lucidya's design system, potentially leading efforts in specific component areas or design principles.

📝 Enhancement Note: The role is framed as an opportunity for significant ownership and impact, moving beyond task-oriented design to strategic product contribution. The growth trajectory is clearly defined towards senior-level responsibilities and specialized expertise within AI and CX design.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a physical office presence in Riyadh. This suggests a traditional office environment that fosters in-person collaboration and team synergy.

Office Location(s): Riyadh, Saudi Arabia. This location places the designer within a key economic hub in the Middle East, offering access to a vibrant tech ecosystem.

Workspace Context:

• Collaborative Environment: The emphasis on working alongside senior designers, Product Managers, Engineers, UX Researchers, and UX Writers suggests an open and collaborative workspace designed to facilitate frequent interaction and knowledge sharing.

• Tools & Technology: Access to modern design tools (Figma is mandatory) and potentially research and testing platforms (FigJam, Maze, LogRocket are nice-to-haves) will be available to support the design process.

• Team Interaction: Regular design critiques, team meetings, and cross-functional project discussions will be integral to the daily workflow, promoting a culture of continuous feedback and improvement.

Work Schedule: The position is Full-Time, with an estimated 40 hours per week. While on-site, there may be some flexibility to accommodate project needs and team collaboration, but the primary expectation is consistent office presence.

📝 Enhancement Note: The on-site requirement in Riyadh signifies a commitment to in-person collaboration, which is often valued in fast-paced tech environments for fostering innovation and efficient problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

• Recruiter Screening: An initial call to assess your experience, career motivations, alignment with the role, and overall fit with Lucidya's goals.

• Design Interview: A deep dive with the Design team focusing on your product thinking, design methodologies, problem-solving approach for complex scenarios, and understanding of UX/UI principles.

• Portfolio / Case Study Presentation: A crucial stage where you will present selected projects from your portfolio. The focus will be on demonstrating your end-to-end design process, highlighting the problem, your specific contributions, the rationale behind your design decisions, trade-offs made, collaboration efforts, and the measurable or observable outcomes achieved.

• Team / Culture Interview: An assessment of your working style, how you handle feedback (giving and receiving), conflict resolution within a team, and your overall contribution to a high-performing and collaborative team environment.

• Final Interview: A concluding conversation with relevant leadership to finalize the decision.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly tell a story for each case study. Start with the problem statement and business context, followed by your role and responsibilities, your design process (research, ideation, iteration), key decisions and trade-offs, collaboration with stakeholders, and finally, the results and learnings.

• Quantify Outcomes: Whenever possible, use data and metrics to demonstrate the impact of your designs. This could include improvements in conversion rates, task completion times, user satisfaction scores, or reduction in support tickets. If quantitative data is unavailable, focus on qualitative outcomes and observable user behavior changes.

• Showcase Problem-Solving: Highlight instances where you tackled ambiguity, navigated technical constraints, or designed for complex requirements (e.g., AI, data-heavy interfaces, bilingual support). Explain your thought process and how you arrived at your solutions.

• Demonstrate Collaboration: Provide examples of how you worked with Product Managers, Engineers, and other stakeholders. This could involve showing how you incorporated their feedback or how you communicated your design vision.

• Tailor to Lucidya: If possible, subtly tailor your presentation to align with Lucidya's focus on AI, CX intelligence, and enterprise B2B SaaS. Show that you understand their market and challenges.

Challenge Preparation:

• Be prepared to discuss your design process in detail, especially how you approach ambiguous problems and translate them into tangible design solutions.

• Practice articulating your design decisions, focusing on the "why" behind each choice, backed by user insights or business objectives.

• Think about how you would approach designing a specific feature for Lucidya's platform, considering its AI-native nature and enterprise audience.

• Be ready to discuss your experience with design systems, usability testing, and working within agile development cycles.

📝 Enhancement Note: The interview process is rigorous, with a strong emphasis on practical application of design skills through the portfolio presentation. Candidates must be prepared to deeply articulate their process, rationale, and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory tool for wireframing, prototyping, UI design, and collaboration. Proficiency is essential.

• Prototyping Tools: Integrated within Figma or external tools for creating interactive prototypes to demonstrate user flows and interactions.

• Design Systems: Experience in contributing to or utilizing established design systems for maintaining consistency and efficiency.

Analytics & Reporting:

• User Research Tools: Familiarity with tools like Maze for usability testing and feedback collection.

• Behavioral Analytics Tools: Experience with tools like LogRocket or similar for understanding user behavior on the platform and identifying areas for improvement.

• Data Visualization Tools: While not explicitly mentioned, experience with tools that help visualize complex data (relevant to Lucidya's analytics features) would be beneficial.

CRM & Automation:

• While not directly a design tool, understanding how design integrates with CRM and automation platforms can be advantageous for B2B SaaS products.

• FigJam: A collaborative whiteboard tool often used alongside Figma for brainstorming, ideation, and workshops.

📝 Enhancement Note: Figma is the cornerstone of the required toolset. Experience with complementary tools for research, testing, and collaboration (like FigJam, Maze, LogRocket) is highly valued and indicates a candidate's readiness to engage with modern design workflows.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of enterprise customers, ensuring that design solutions are genuinely useful and efficient.

• Data-Driven Decision Making: Reliance on user research, customer feedback, and analytics to validate design choices and measure impact, rather than solely on personal opinion.

• Collaboration & Ownership: A culture of shared responsibility and proactive engagement across teams (Product, Engineering, Research), with individuals taking ownership of their design problems from start to finish.

• Quality & Craftsmanship: High standards for interaction design, usability, accessibility, and visual design, balanced with pragmatism to deliver value efficiently.

• Innovation & Problem Solving: A drive to tackle complex challenges, particularly in the realm of AI and CX intelligence, and to find elegant solutions that simplify complexity.

Collaboration Style:

• Integrated Teams: Designers are embedded within product teams, working closely with Product Managers and Engineers throughout the development lifecycle.

• Constructive Feedback: Active participation in design critiques and a culture of giving and receiving thoughtful, actionable feedback to elevate the quality of work.

• Knowledge Sharing: A willingness to share learnings, best practices, and insights across the design team and broader organization to foster collective growth and continuous improvement.

• Iterative Approach: Embracing an iterative design process, where designs are continuously refined based on feedback and new learnings.

📝 Enhancement Note: The emphasis on data-driven decisions, collaboration, and ownership reflects a modern, agile approach to product development, where design is integrated into the core strategy and execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Creating intuitive user experiences for data-heavy applications, sophisticated AI functionalities, and intricate enterprise workflows requires significant problem-solving skill.

• Balancing Ambiguity and Structure: Navigating evolving requirements and priorities while maintaining a clear design direction and delivering high-quality solutions.

• Cross-functional Alignment: Ensuring that design vision is effectively communicated and understood by diverse stakeholders (Product, Engineering, Sales, Leadership) and that technical constraints are effectively managed.

• Regionalization: Designing effectively for both Arabic and English languages, including RTL considerations, within a cohesive and user-friendly experience.

• Pace of Innovation: Keeping pace with rapid advancements in AI and CX technology, and translating these into user-centered product features.

Learning & Development Opportunities:

• Specialization in AI/CX Design: Deepen expertise in designing for cutting-edge AI technologies and customer experience platforms, becoming a sought-after specialist.

• Advanced UX/UI Skills: Continuous refinement of skills in interaction design, usability, accessibility, and visual design through challenging projects and feedback.

• Product Strategy Influence: Opportunities to contribute more significantly to product strategy, influencing the roadmap and direction of Lucidya's offerings.

• Mentorship: Potential to mentor junior designers as the team grows, developing leadership capabilities.

• Industry Exposure: Engaging with the dynamic tech landscape in Saudi Arabia and the broader Middle East region.

📝 Enhancement Note: The role presents significant intellectual challenges in designing for complexity and innovation, offering substantial growth potential for designers eager to specialize in AI and enterprise SaaS.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you took an ambiguous problem and turned it into a clear design solution. What was your process?" (Focus on problem definition, research, ideation, and stakeholder engagement.)

• "How do you approach designing for complex data visualizations or AI-powered features? Can you walk us through an example?" (Highlight your methodology for simplifying complexity and ensuring user comprehension.)

• "Tell us about a situation where you had to compromise on a design decision due to technical, commercial, or time constraints. How did you handle it, and what was the outcome?" (Demonstrate your understanding of product development trade-offs and collaborative negotiation.) Company & Culture Questions:

• "What interests you about Lucidya and our mission in AI-native CX intelligence?" (Research Lucidya's products, market position, and recent news.)

• "How do you approach giving and receiving feedback within a design team? Describe a time you disagreed with a colleague on a design decision." (Showcase your collaborative spirit and ability to handle constructive criticism.)

• "How do you ensure your designs lead to measurable business outcomes for enterprise clients?" (Connect your design process to impact, metrics, and customer success.) Portfolio Presentation Strategy:

• Craft a Narrative: For each case study, tell a compelling story about the problem, your journey, and the resolution. Avoid simply listing features.

• Highlight "The Why": Clearly articulate the rationale behind your design decisions, referencing user research, business goals, or established design principles.

• Showcase Collaboration: Explain how you worked with Product Managers, Engineers, and other stakeholders. This demonstrates your ability to function within a team.

• Quantify Impact: Use metrics and data to demonstrate the success of your designs. If direct metrics are unavailable, discuss observable user behavior changes or qualitative improvements.

• Be Prepared for Questions: Anticipate questions about your process, decisions, trade-offs, and learnings. Be ready to defend your choices and discuss alternative approaches.

📝 Enhancement Note: The interview process is designed to assess not just design skills but also strategic thinking, problem-solving abilities, and cultural fit. A well-prepared candidate will be able to articulate their process, rationale, and impact with clarity and confidence.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Workable application link provided.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end product design case studies that best showcase your problem-solving skills, design process, and impact, particularly those relevant to B2B SaaS, data-heavy applications, or AI functionalities.

• Optimize Your Resume: Ensure your resume highlights your 3-5 years of experience in Product Design/UX/UI, specifically mentioning proficiency in Figma, design systems, and any experience with enterprise or SaaS products. Emphasize achievements and quantifiable results.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on telling a clear narrative for each case study, explaining your "why," showcasing collaboration, and demonstrating quantifiable outcomes. Practice articulating your design process and decisions concisely.

• Research Lucidya: Thoroughly understand Lucidya's AI-native CX intelligence platform, its products (Social Listening, OmniServe, Survey, AI Agent), target market, and company mission. Familiarize yourself with their design aesthetic and user experience if possible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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